Lord & Taylor

Hello,Our Service Excellence team contacted the customer and are going to have the [redacted] account credited. They also offered a giftcard as compensation.Thank you.[redacted]

Hello,Our Service Excellence team has been in contact with the customer. They are refunding her today.Thank you.
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello I went to the store as advised I still was being treated very rude by a worker named [redacted] my purse is Brocken and her and the [redacted] basically told me there was nothing they can do this purse is not located in ANY STORE THROUGHOUT THE USA THEY DIDNT WANT TO HELP ME and told me to go to Michael kors and say you bought it from there
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,I notified the Fine Jewelry Manager at the store yesterday that your check went out. If you have not received by today, you should receive it next week.Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,Our Service Excellence team will contact the customer and have them credited.Thank you.[redacted]

Hello,Our return policy is that we will accept unworn merchandise with tags attached. If after 90 days, you will receive the lowest selling price. Because they are older, they probably are not coming up in our system to tell the associates at the store what the lowest selling price actually is....

This is why the return was declined in the store.Please provide the sku #'s that are on the tags so that I can further look into a possible return price, which will be credited to a L & T giftcard.Thank you.[redacted]

Hello,Our Service Excellence team looked into this issue and the customer has been refunded back to their VISA card for $138.00. They are emailing a copy of the receipt to the customer.This case is closed.Thank you.[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] It is March [redacted], if the check was sent on 3/**/15 I can only assume that it should have been delivered by now. AGAIN-this is the third time this company has said "the check is in the mail." I wonder where all of these fictitious checks have gone to?!?!?! I have not received one. Let me say again, this has been GOING ON SINCE JANUARY. Until the check is in my hand, a resolution WILL NOT BE ACCEPTED.At this point, I am inquiring with the Revdex.com if there is another level to take this complaint (????) as I continue to get no where with this awful company.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The return has been rejected.Thank you.

Hello,Our Service Excellence team will make a one-time accommodation and credit the customer back the amount to his [redacted].This case is closed.Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The problem as stated is that the business has still not credited my credit card and states it will be at least another month before they do so, even though they have already had the returned product in their possession for more than a moth. I find these delays both ridiculous and unacceptable.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,The [redacted] contacted the customer to set up a time when she would be there to handle this situation. The customer came into the store after the GM had already left for the day so this could not be handled.[redacted] has contacted the customer today so that this will be rectified.Thank you.[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Hello,Our Service Excellence team will contact the customer and have her refunded.Thank you.[redacted]
[redacted]

Hello,Our Service Excellence team is attempting to get the GWP for the customer. They will follow up with her.Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,
Our Service Excellence team menber will be contacting the customer to resolve this issue, they are also honoring the discount that was requested.
Thank you.
[redacted]
[redacted]

Hello,The customer was in fact incorrectly charged for tax. We will process a credit for the amount of the tax.Thank you![redacted]

Hello,I truly apologize for the issues that you encountered with opening up a L & T card. You did receive the first purchase discount of $24.75 with your 11/28 purchase of the Walker Coat. I will credit your L & T card for $20.00 for the promo that you did not receive($20 off of...

$150).The two pairs of boots that you ordered from the store and were fulfilled by our warehouse, were paid by your [redacted] card. Therefore, I will credit your 15% discount of $37.65 back to that [redacted] card for both shoes.Thank you.[redacted]