Lord & Taylor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
One of the $GCs is still pending, so this has only been partly resolvedNot sure why customer service is not able to issue these in a timely mannerI am so disappointed from this experience that I would rather receive a refund in the amount of the GCs!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
They gave me percent off and free shipping in honestly thought I should get more because the lack of communication and it's ridiculous that you pay for Saturday shipping and you don't get it till the following Saturday I would like that look into not one person contacted me I had to go the extra mile after countless of people said they will contact me

Hello,Our Service Excellence team will contact the customer and have their account credited.Thank you.*** ***
*** *** *** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I appreciate your prompt attention to this issue and and your help in getting this resolved

Hello,Our Service Excellence team will reach out to the customer and have her *** account refunded.Thank you.*** *** *** *** ***

Hello,Our Service Excellence team contacted the customerThey offered her a discount on the shoes that she kept that were not originally discounted as well as offered her a giftcard as an accommodation.Thank you.*** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved becauseA $gift card is insulting! I spent $and endured so much just by from the way their customer service reps handled meFor a company who says they strive for "excellent customer service" and then offer me $to spend in their company doesn't restore my faith in themI wouldn't dare spend another cent in their store even if it is with a giftcard
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,The " bill to" and "ship to" last name and address were both different on the customer's order, therefore it caused a delay in a refund.Our Service Excellence team will reach out to the customer to offer compensation.Thank you
*** ***
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Youhr HELLO.I DID NOT RECEIVE THE COMPANY RESPONSEAS I RESPONDED BACK AS TO THE QUESTIONS THE COMPANY WAS ASKING ME, I DID NOT APPLY, NOR GO IN ANY STORE AND APPLY FOR CREDIT FOR A LORD AND TAYLOR CARDTHIS application APPLICATION HAD TO BEEN SUBMITTED ONLINEI DON'T HAVE A LORD AND TAYLOR CREDIT CARDSOMEONE USED MY INFORMATION AS TO OBTAIN CREDIT IN MY NAMEI DID NOT APPLY FOR CREDIT FOR LORD AND TAYLORYES IT WAS FRAUDULENTAND I SEE INQUIRIES TWICE FROM WHICH LORD AND TAYLOR PULEED MY CREDIT REPORTTHE OTHER DATE IS IN JUNE **, 2014.Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,Our Service Excellence team reached out to the customer and are having a $giftcard sent out to them.This case is closed.Thank you
*** *** *** *** ***

Revdex.com:
A few hours after I filed this complaint I received an email from Lord And Taylor Management I do not know if it's a coincidence or if in fact my complaint to the Revdex.com moved this along Never-the-less it looks like the issue is being taken care of, and Lord
and Taylor is fixing the problem Thanks for your intervention, if that's what it took

Hello,I have contacted our credit provider, Synchrony Bank, and they will have the application removed from your Credit Report since it was fradulent. They will contact you further regarding this issue.Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]i understand you have a 90 day return policy. I dont get to the store and would order on line.Iteams in pictures dont get to the customer they way they fit or look online. I shop heavy on line and never had any trouble with any company.  But, I did stop to order online due to you untrustworthy policy. I finally did shop in the store for 200.00 wroth of items and wanted to return 55.00 and  you guys refused but, why did you let a sales charge go through if you don't let returns. you should compromise purchases also. I will let family and friends know about your policy is untrue and should be published I WILL write a letter to the editor in the news regarding your handling of customers and that consumers should think twice before purchasing with your company.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,Our Service Excellence team has reached out to the customer and honored the discount. They also offered a giftcard for the inconvenience.Thank you.[redacted]

Hello,The customer's package was delivered on 03/**/2015 by the local post office and left with an individual per [redacted] tracking.Since it was verified that the package was delivered, the customer will have to dispute the charge with [redacted], which is how they paid.This case is closed.Thank...

you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have not yet been contacted by Lord and Taylor. When I get contacted, and the GWP attached is received I will accept business response. -Thank you  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,Our Service Excellence team will contact the customer and have her credited.Thank you.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,Our Service Excellence team contacted the customer and offered to credit her and replace her order. They also offered a giftcard as an accommodation for her troubles.This case is closed.Thank you.[redacted]

Hello,Our Service Excellence team is contacting the customer. They will refund her for the coat and offer another coat at the same price.Thank you.[redacted]