LivingSocial

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Living Social has submitted this information to the Revdex.com for purposes of appearing to have resolved the situation, but it is simply not trueAs of today 7/7/I have not received the $ refund, nor has Living Social notified me of any such refundMy Living Social Account has been disabled by Living Social as retribution after I made this complaint to the Revdex.com, therefore there are no Bill Bucks either Regards, [redacted] ***

On October 26, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on October 27, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased two vouchers on March 20, for an event on October 24, and was unable to attend the event [redacted] claims she received a reminder email from LivingSocial on October 23, 2014, but didn’t receive this email until Saturday morning [redacted] is requesting a full refund to her credit card for the cost of her two vouchers [redacted] is also stating that she was unable to reschedule her voucher for a different date LivingSocial sincerely apologize that [redacted] was unable to attend the event scheduled for October 24, at 7:p.mWe have reviewed her request and see that these tickets are non-refundable Additionally, at the time of purchase, [redacted] chose the option for the show on October 24, at 7:p.mSince these vouchers were purchased for a specific date and time, they are not able to be rescheduledThe Fine Print of this offer, which was made available prior to purchase, states “This event is nonrefundableNo full or partial refunds are given to customers who miss the event,” and “The deal is valid only for tickets on the date[s] of the event as listed and may not be exchanged or redeemed for any other dates.” Since this purchase is non-refundable, and no changes were made to the date or time of the event, LivingSocial is denying [redacted] ’s request for a refund We hope that this resolves [redacted] 's issue Best Regards, Sarah

On October 27, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on October 27, ** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because his voucher for [redacted] Carpet Care was marked as redeemed when services weren’t yet renderedHe is requesting a refund for this voucher LivingSocial apologizes for any inconvenience ** [redacted] experienced with his voucher accidentally being marked as redeemed** [redacted] ’ first contact with LivingSocial was on October 27, to let us know that the voucher had been marked as redeemed when services hadn’t actually been renderedWe immediately opened an investigation of the situation and let ** [redacted] know we would be back in touch with him once this investigation was completeLivingSocial must confirm the status of a voucher with a merchant prior to a refund being issuedWe were able to confirm with the merchant on October 28, that services weren’t rendered, so we have issued ** [redacted] a full refund to the method of paymentThis refund can take anywhere from three to five business days to process We hope that this resolves ** [redacted] ' issue Best Regards, Sarah

On July 22, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number LivingSocial received the complaint on July 23, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she had difficulty getting confirmation from [redacted] ; regarding her trip to Dominica RepublicLivingSocial apologizes for the experience that [redacted] had with this dealOur records indicate that we issued a full refund for $1,to the payment method used on July 22, In addition, we credited [redacted] ’s account with Deal Bucks for the inconvenience causedWe hope that this resolves [redacted] 's issue Best Regards, Mey L***

On April 16, 2014, the Better Business received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted] LivingSocial received the rejection of our April response on April 18, ** [redacted] rejected LivingSocial's response via the Revdex.com [redacted] used a $promotional code which he received from www***.com to purchase a voucher for [redacted] on December 28, ** [redacted] 's purchase was discounted at $due to a promotional code that he used from ***.com** [redacted] did not pay any dollar amount therefore, no refund can be processedLivingSocial has review ** [redacted] 's request and we apologize for any confusion regarding our refund policyA credit of courtesy Deal Bucks, which is an equal amount to the cost of the original deal of $was given to ** [redacted] Since ** [redacted] did not pay any dollar amount for this deal, no refund can be processed

On January 30, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the rejection of our February 16, response on February 19, [redacted] rejected LivingSocial's response via the Better Business Bureau because she is unhappy that she had to pay an additional cost when redeeming her vouchers for [redacted] Culinary Academy LivingSocial apologizes for any confusionThe deal for [redacted] Culinary Academy covers a three-course Italian cooking class and one glass of wine for one minus taxes and gratuityThe voucher covers the full cost of the class itselfOur Merchant Services team verified that the additional cost incurred during redemption process is tax and gratuityThe fine print of this deal shows that tax and gratuity are not included LivingSocial is unable to offer a refund for this money, as it was not paid to LivingSocial [redacted] will need to contact [redacted] Culinary Academy if she wishes to recoup these fundsThe Deal Bucks provided on [redacted] ***’s LivingSocial account were given as a courtesy not as a refund for the funds paid We hope that this resolves [redacted] ***'s issue Best Regards, Sarah

Complaint: [redacted] I am rejecting this response because: More lip service Prefer refund then promise that account may work in future Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this matter has been resolved, less than satisfactorily! They have no right to take money from patrons and then not issue a refund or trade REGARDLESS of their ambiguous "fine print" The language does NOT state it is their policy or that of the merchant, ergo not their decision to refund or not and should ONLY be that of the merchantAdditionally, if money is paid for an item or service pay they must either return or exchange it, not steal it! Sincerely, [redacted]

I requested a refund from Living Social based on a coupon I purchased through them for [redacted] Carpet Clean Company The advertisement stated the coupon was valued for $carpet cleaning wall to wall carpet up to feet Called for appointment and [redacted] Carpet Cleaning they send technician to assess and may offer another deal for more money based on the condition of the carpetTechnician came and based on condition of carpet said he could not do basic cleaning for the value of coupon To get my carpet fully clean I would have to pay $ This wasn't in my spending plan so I told him I didn't want that just give me the value of the Living Social coupon which was just a basic steam cleaning [redacted] Carpet kept trying to sell me on higher priced optionI became annoyed and said I will just get a refund Don't like being forced into something Asked Living Social for refund and they declined it So I called Living Social customer service number 202-400-Firstly I waited over one hour just to speak to Living Social Representative, Nicole which is totally unacceptableExplained the situation and then I was put on hold again for another - minutes while she contacted the merchantShe came back to say the refund was declined because [redacted] Carpet Cleaning redeemed the coupon Although they did not complete any work [redacted] Carpet Cleaning redeemed the coupon and there was no way Living Social could issue a refund They did offer a partial credit towards my next purchase which I'm not sure I want to purchase from them again I wasn't satisfied with a partial credit and wanted to speak to a manager Living Social rep Nicole said she could not give me a manager's name because that's their policy She couldn't even give me her last name, only the initial of her last name "M" What kind of customer service is that? I can't get the name of a supervisor or manager after being on hold for almost minutes using up my talk time on my cell phone I got no service from the "bait and switch" merchant, [redacted] Carpet Clean and got poor customer service from Living Social What a rip! What ever happened to business ethics and accountability?

On August 8, 2016, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Case Number [redacted] LivingSocial received the complaint on August 8, Ms*** sent a complaint via the Revdex.com regarding LivingSocial because we won’t process a refund to her expired vouchersLivingSocial is sorry Ms [redacted] was unable to use these vouchers before they expiredWe are unable to issue any type of refund for these vouchers as the promotional period has endedWhile most expired vouchers have paid value, we understand some of these merchant have gone out of businessUnfortunately, if the merchant goes out of business after the promotional period, you have forfeited your vouchersWe encourage Ms [redacted] to use her paid value with the merchant that are still in businessLivingSocial is happy to assist Ms*** with any difficulties she may encounter since she is valuable consumer to us We hope this resolves Ms***'s issueBest regards, Tayler H***

On March 18, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on March 18, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a Bluetooth noise-canceling headset and buimic on February 22, and has not received her order yetShe is also unhappy with a recent interaction with LivingSocial Customer Service LivingSocial apologizes for any frustration regarding this matterWe looked into this and we can confirm that $has been refunded back to [redacted] ’s [redacted] account [redacted] was given a credit of Deal Bucks to her accountThese Deal Bucks are still available and expire March 13, Our Merchant Services team reached out to the vendor and they have provided a valid tracking number for her orderThe purchase can be tracked here: [redacted] [redacted] is showing an expected delivery date of March 24, LivingSocial is sorry to hear that [redacted] ’s recent interaction with our Customer Service team was not what she expectedWe appreciate the time she took to provide us with this feedback, and it has been reported to the proper channelIf [redacted] does not receive her package by March 24, 2015, we suggest she gives LivingSocial a callWe can be reached at ###-###-#### and we will be happy to look into this further for her We hope that this resolves [redacted] 's issue Best Regards, Sarah

I ordered a king size mattress for my son and the company delivered a CALIFORNIA King on Nov.30. Living Social was notified immediately of incorrect item and requested an exchange. At this time, all I have are multiple emails stating they are “investigating”. The error on their part should not be a detriment to the customer. Any “ investigation” within the company can be conducted concurrently and separate from resolution of the wrong item delivered.

On February 14, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the rejection of our February 26, response on February 27, Mr [redacted] rejected LivingSocial's response via the Better Business Bureau because he had to pay an additional cost outside of the voucher price and is unhappy with the service provided by the merchant LivingSocial apologizes for any frustration regarding this matterMr [redacted] purchased a voucher for a remote car starter and installation from ASAP AutomotiveThe cost of the voucher was $This service normally carries an approximate cost of $While the voucher itself is discounted, additional costs are not, which is why they appear higherPer the fine print of this deal, which was available to Mr [redacted] at the time of purchase and is located directly on his voucher, an additional charge may apply if car is equipped with keyless entry, push-to-start, passlock anti-theft, or chipped keysMr***’s vehicle is equipped with keyless entry and was subject to this additional costAt this time, LivingSocial will not be offering a refund for this deal as Mr [redacted] has redeemed his voucherMr [redacted] will have to speak to ASAP Automotive to recoup any fees that were charged directly by them We suggest that Mr [redacted] works directly with ASAP Automotive Sound and Protection regarding additional costs, or concerns with the service they have providedMr [redacted] can reach them at ###-###-#### We hope that this resolves Mr***'s issue Best Regards, Sarah

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondenceI responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: Please give us the details of your transaction.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerLivingSocial Customer Support

On April 13, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on April 15, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund for a purchase made on March 10, in the amount of $for [redacted] ** [redacted] is requesting a refund as she claims the merchant shipped to a null and void address We have reviewed ** [redacted] 's request and apologize for any inconvenience that she experiencedAt this time, we are unable to fulfill her request for credit card refund or reimburse for shipping feesOrders are shipped based on the address provided by the consumer during the redemption processOnce an item has been shipped, the address cannot be changed with the courierAs a courtesy, LivingSocial has refunded ** [redacted] in the form of Deal BucksSince ** [redacted] 's refund request was made outside of policy, we're unable to provide a credit card refund We hope that this resolves ** [redacted] 's issue Best Regards, ***

I contacted Living Social to report deceptive advertising. I elevated the issue to a supervisor. Both kept referring to their terms and conditions rather than compliance to the law.

Order#: ***
Deal concerned: *** Item ***
Country Code: US

This product claims to have 300mg of CBD. In fact, the entire BOTTLE has only 300mg of CBD! I would have to consume 3 bottles to get a daily dose of CBD! This is very deceptive, espcially considering that most CBD candies do have 300-1000mg CBD in EACH candy, so it is a reasonable expectation that one candy would have at least that amount.

Unfortunately, I opened the bottle before I noticed the deceptive advertising.

The customer services person stated the details are:
Size: 2oz. (30 hearts)
Suggested serving: 1 chocolate heart, 1–2 times per day
Ingredients and nutrional label: 60mg and 300mg
Lab analysis: 60mg and 300mg
Strength: 60mg or 300mg
Expiration date: 05/01/2020
Made in the USA
But, insisted that is the amount for the package, not the unit.

In fact, 1 chocolate heart, 1-2 times a day, is NOT 60-300 mg! And I bought the higher dosage, so it should be 300. 1 chocolate heart is not 300 mg. The label of the product says 300mg in large print, and 10mg each in very small print, not near the 300mg claim. And the nutritional label is too small to read. That is why it is deceptive.

All I was asking for is my money back, but they refused and kept referring to their tems and conditions, and did not acknowledge anything wrong ith the deceptive advertising. I do not want others to be equally deceived.

On September 6, 2016, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Case Number [redacted] LivingSocial received the complaint on September 6, Ms*** sent a complaint via the Revdex.com regarding LivingSocial because we won’t process a refund back to the original form of paymentLivingSocial apologizes for the experience that Ms*** had with this dealLivingSocial is unable to issue a credit card refund for this purchase as the request is out of policyFor this specific deal, consumers have seven days from purchase to receive a refund back to the original form of paymentWe encourage Ms [redacted] to use her Deal Bucks towards another LivingSocial dealThe credit does not expire and will be applied at checkoutLivingSocial is happy to assist Ms*** with any difficulties she may encounter since she is valuable consumer to us We hope this resolves Ms***'s issueBest regards, Tayler H***

I received an email with a discount code for Livingsocial the other dayI was browsing the site and wanted to go to the cart section to apply the code to see what the final price would beThe site asked me to log in before taking me to the shopping cart page - which I didWhen I logged in I was charged for the item I was looking at without any confirmation on my behalf! When I asked for a refund they sent me an email saying I would get the money put back into my accountWhen I checked back they had tried to give me Living Social dollars instead of putting it back in my bank account! I am still waiting to get back the money I never agreed to spend in the first place!!!! Has anyone ever been on a site where you dont put an item in your cart, review it, and then confirm it??? NO! Bad businessWhen I finally got through to customer service (from everything I have seen it sounds like most people dont get through) they acted like they were surprised so many people are calling with the same complaint!

On March 13, the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted] LivingSocial received the complaint on March 22, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he is requesting a refund in the amount of $from his purchase made on August 29, because he states his redemption codes were not working on the day that his vouchers were set to expire We’re sorry for any inconvenience [redacted] has encountered when trying to redeem his voucher We have gone through all of the codes that [redacted] received for his [redacted] purchase and have confirmed that all of the codes are still valid and are able to successfully be applied to his printsWe understand that the expiration date of the voucher states that it is on March 12, 2014, however the codes are still valid and active and able to be applied towards their respective size canvas printsAs [redacted] redemption codes are successfully active, we are not able to process a refund for his purchase but we have added Deal Bucks to his LivingSocial account for him to apply automatically towards his next purchase with us We hope that this resolves [redacted] issue Best regards, Phylicia

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I paid $in the form of credit which I paid consideration for through ***.com's subscription service The deal voucher I purchased with it makes explicitly clear that the Paid value is $LivingSocial policy states the paid value is refundable, both on your voucher terms posted at [redacted] ( [redacted] ), and the refund terms at livingsocial.com (https://help.livingsocial.com/articles/what-is-your-refund-policy) The policy should mean what it says If it does not, LivingSocial is deceiving its customersI appreciate LivingSocial refunding the $credit 'as a courtesy', but this complaint is a policy issue LivingSocial should honor it policy as a matter of course, not as a special courtesy Regards, [redacted]