LivingSocial

On December 31, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the complaint on January 2, ** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is claiming a purchase made on February 20, for [redacted] Vacation Resort was fraudulent and she would like the purchase to be refunded LivingSocial apologizes for any confusion regarding this matter LivingSocial’s Payment team took a look into the charge made on Ms***’s accountThey have confirmed that the charge was made using a credit card that has been on her account since January 9, The billing information listed on the card is an exact match to what the financial institution has on file for ***At this time, no refund will be issued for this purchaseIf ** [redacted] believes the charge is fraudulent, she will need to work with her financial institution directlyThey will be best able to assist her with any charges made to her account We hope that this resolves ***'s issue Best Regards, Sarah

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12504303, and find that this resolution is satisfactory to meIt’s unfortunate that customer service has become such an afterthought with companies like this that your complaint is just generalized and given canned responses, but in the end it’s not worth pursuing Neither organization in this complaint (LivingSocial and Groupon)had a clue what to tell me, and directed me elsewhere That was frustrating but seems to just be the way things are today when customer service is all outsourced overseas Sincerely, Troy [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Its really irresponsibility for Livingsocial to sell the product but can't solve the problem, both of their customer service and the response to Revdex.com, they always tell you there is nothing they can do for you even its their fault to mail to the wrong address.I did call [redacted] by myself, and [redacted] mailed it to me right away, just few days, so I did get the coupon by myself, Livingsocial did nothing but say they can't do anythingvery disappointed! Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They are still openly using bait and switch advertisingHiding in fine print something that doubles the purchase price is not the behavior of a respectable business Regards, [redacted]

I purchased three gift certificates for a local pizzeria. The restaurant will not accept them and has informed me that they did not ever authorize living social to sell these gift certificates. So living social has taken my money, not delivered what I purchased and absolutely refused to issue me a refund.

On February 21, 2014, the Revdex.com received a complaint about LivingSocial from ** [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on March 7, ** [redacted] sent a complaint via the Better Business Bureau regarding LivingSocial because they haven’t received a credit for LivingSocial so they can purchase an escape We understand ** [redacted] ’s experience was disappointing, and we're sorry for thatWe would like to investigate this issue for them but aren't able to locate their LivingSocial account based on the information providedIf ** [redacted] would please respond and let us know the email address on their LivingSocial account or the voucher number, we would be happy to assist further Best regards, ***

On June 17, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the rejection of our June 14, 2014, response on June 17, ** [redacted] rejected LivingSocial's response via the Better Business Bureau because on April 21, 2014, ** [redacted] purchased four vouchers for an ***-Certified Lightning USB Cable from [redacted] on our website, in the amount of $** [redacted] had contacted our customer service on May 28, 2014, and was given incorrect shipping information for his items** [redacted] was given courtesy Deal Bucks for this inconvenience ** [redacted] states that the Deal Bucks credit does not make up for the $he had spent on the cables LivingSocial greatly apologizes for the inconvenience that ** [redacted] has had in receiving his itemsWe have reviewed the case, and we were able to get in contact with [redacted] , and have the items re-shipped out to *** ***’s new tracking number is [redacted] , which is available on [redacted] ** [redacted] should receive his item by the end of this week We hope that this resolves ***'s issue Best regards, [redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding your concern about the delivered item Elements of Love [redacted] Elements Cross NecklaceWe’re sorry to hear that you were unable to cancel your purchase within the hours window cancellation period.With relevance to your refund request, I've noticed that we have already processed the refund back to your original form of payment on the 3rd of January This return met a specific set of criteria that allowed us to refund your purchase without requiring you to ship it back to usYour money has been refunded to your [redacted] card ending in ***, and will reflect within 7-business days.Please reply to the email we sent a moment ago from [redacted] @livingsocial.com to let us know if you need further assistance.Regards, [redacted] **ManagerLivingSocial Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Living Social correspondence.Regarding your desired settlement, it appears that this issue was resolvedWe have issued a $refund in Deal Bucks to your accountThis deal bucks credit will expire days after being issuedAny credit you have will automatically apply to your next purchase, and the Deal Bucks expiring soonest are always applied first.About your concern with your [redacted] Steaks voucher, it appears that is has been settledWe issued your refund back to your original form of payment, $deal bucks credit was immediately applied to your groupon account and $was refunded back on your [redacted] card ending number ***Refund was processed on the 19th of December Please allow up to business days for this to be reflected on your statement from the day refund was processed.If you have further question you can reply to the email we sent a moment ago from [redacted] @livingsocial.comThank you for understanding.Regards, [redacted] **ManagerLivingSocial Customer [redacted]

On July 17, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number LivingSocial received the complaint on July 20, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was unable to use her vouchers for [redacted] and [redacted] Services during the promotional period and would like to receive a refund LivingSocial apologizes for any confusion regarding thisPer our refund policy, after a voucher has expired and can no longer be used for the promotional value, it can still be redeemed for its paid value at the merchant’s locationThe promotional portion of the voucher will always expire on the date printed on the voucherIf the merchant is in a state where it is permissible for the paid portion to expire, the paid portion of the voucher will expire five years from the date that the voucher was issuedLivingSocial has verified that the merchants, [redacted] and [redacted] Services, are open and honoring the paid value of LivingSocial vouchersAt this time, we will not be providing a refund for these vouchersIf [redacted] would like to utilize the paid value of her vouchers, she will need to contact each merchant directly We hope that this resolves [redacted] ’s issue Best Regards, Sarah

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Living Social correspondence.Regarding your concern about the invitation email for [redacted] deal, we apologize for any trouble that you’ve gone through Upon checking your LivingSocial account associated to this email address [redacted] @yahoo.com, we were not able to locate the voucher with [redacted] We reviewed your last contact with LivingSocial Customer Support and we found out that the deal was purchased on the merchant’s websitePlease be informed that promo codes are only applicable on LivingSocial websiteYou can refer to our FAQ’s at https://www.livingsocial.com/faq for future purchases.For your refund request for the 20% discount on the deal that you purchased, we apologize since we are not able to issue any refund on transaction that was not made through LivingSocial, however we value you choosing LivingSocial to save, and we have issued $deal bucks credit for the inconvenienceThis credit will be automatically applied on your next LivingSocial purchasePlease be informed that you have days to use the credit until they’re spent for another great deal.If you have further question you can reply to the email we sent a moment ago from [email protected] you for understanding[redacted] **MangerLivingSocial Customer Support

On February 4, 2016, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the complaint on February 4, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was interested in taking advantage of our Good Deal Guarantee and was unable to reach LivingSocial LivingSocial apologizes for any frustrationWe looked into [redacted] ***’ account, and show she has one purchase for [redacted] This voucher was for a dated event and expired on September 14, Dated Event vouchers are always non-refundable, and are only valid on the specific event date that was chosen at the time of purchase Based on the information, [redacted] ***’ voucher does not qualify for the Good Deal GuaranteeIf [redacted] has any questions regarding this, we ask she reach out to LivingSocial at ###-###-#### We hope that this resolves [redacted] ***' issue Best Regards, Sarah

On September 17, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the complaint on September 17, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is unable to use her tickets for [redacted] Nashville and would like a full refund LivingSocial apologizes for any confusion regarding this matter [redacted] purchased her voucher for [redacted] Nashville on July 6, The Fine Print of this deal states that the event is nonrefundableLivingSocial will not issue a refund for customers who miss an eventAt this time, we will not be offering a refund for this purchase [redacted] has not contacted LivingSocial about this issueIf she would like further assistance, we suggest she contact us directly at ###-###-#### We hope that this resolves [redacted] ***'s issue Best Regards, Sarah

Ordered Queen sheets and when they arrived the pillow cases were not X as describedAfter contacting service department (minute wait) I was told they would sent the correct ones in to days@ hours later they said I had to return them for exchangeI returned them and after days no exchange, no refundCalled again (minutes wait) and was told just reorder! What guarantee is there that the same thing would happen if no one checks orderI also wanted to know where my $ was because they received return 05/05/Poor service, long waits on phone!

On January 22, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the rejection of our January 30, response on February 11, [redacted] rejected LivingSocial's response via the Better Business Bureau because he does not want to redeem his voucher for a [redacted] and would like a refund LivingSocial apologizes for any confusion regarding this matterWe are unable to redeem this voucher for [redacted] This order requires a separate shipping fee of $be paid through the merchant’s websiteThis fee must be paid when the voucher is redeemedAt this time, we are unable to offer a credit card refund for this voucherIf [redacted] has questions on redeeming his voucher, he can contact us at ###-###-####LivingSocial is happy to help him with this voucher redemption We hope that this resolves [redacted] 's issue Best Regards, Sarah

On December 31, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the rejection of our January 7, response on January 7, ** [redacted] rejected LivingSocial's response via the Revdex.com because she is unable to dispute the charge with [redacted] and she was unable to use the vacation voucher during the promotional period LivingSocial apologizes for any confusionThough ***’s vouchers for [redacted] Vacation Resort can no longer be used for the promotional value, she can still redeem her vouchers for their paid value of $each at the merchant’s location for at least five years from date of purchaseThe promotional portion of the voucher will always expire on the date printed on the voucherIf the merchant is in a state where it is permissible for the paid portion to expire, the paid portion of the voucher will expire five years from the date that the voucher was issuedIn some states, the law may require the merchant to honor the paid portion of the voucher beyond five years, in which case the paid portion of the voucher will expire in accordance with the applicable law** [redacted] can contact [redacted] Vacation Resort at ###-###-#### regarding using the paid value of her vouchers We hope that this resolves ***’s issue Best regards, Sarah

On February 25, the Revdex.com received a complaint about LivingSocial from sans-serif;"> [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on March 7, ** [redacted] sent a complaint via the Better Business Bureau regarding LivingSocial because she was not able to schedule both of her vouchers on the same date and wishes to receive a refund for $ for her purchase made on February 6, We’re sorry for any inconvenience that ** [redacted] has encountered in regards to her recent purchaseWe understand that ** [redacted] wishes to receive a refund for her purchase as she was not able to schedule both of her vouchers for the same date with [redacted] as she states the communication was poorWe first want to clarify that step by step directions were provided to ** [redacted] immediately after her purchase clarifying with her how to schedule on [redacted] ***’s site for the date she wished to attend the eventWe have confirmed that ** [redacted] contacted us on February 12, in regards to how she is supposed to schedule and we clarified the redemption process with herAs stated within the Fine Print section of this deal, which is provided on the deal page prior to purchasing the deal, it is a non-refundable event and we are not able to process a refund for this purchase for ** [redacted] However, we have added an equivalent amount of LivingSocial Deal Bucks to her account that she can use towards her next purchase with usThese Deal Bucks do not expire for a year and are able to be applied towards almost any deal We hope that this resolves ** [redacted] ’s issue Best regards, [redacted]

On July 17, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the rejection of our July 17, response on the same date*** [redacted] rejected LivingSocial's response via the Revdex.com as a result of the funds that were not received After thorough research performed by the staff here at LivingSocial, we've found the refund successfully allocated to [redacted] in the amount of $on May 28, The funds were returned to the [redacted] credit card ending in ***At this point we suggest for the consumer to consult with their financial institution in order to recoup the funds We hope that this resolves *** [redacted] 's issue Best regards, Peter

Complaint: [redacted] I am rejecting this response because: While I definitely appreciate the response, it was in the fine print and I don’t believe it is made very visible to customersI also do not wish to have store credit as I will not use the services againSo I am respectfully requesting a refundAdditionally in the confirmation email that I received there is no expiration dateI would highly recommend that you add that to your messages back to customers so that when they refer to their email to use their purchase it’s clear it has an expiration dateI hope my feedback is helpful to the company for further business with other prospective customers Sincerely, [redacted]

On September 4, 2014, the Better Business Bureau received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the rejection of our September 9, response on September 9, [redacted] rejected LivingSocial's response via the Revdex.com because they haven’t been able to make contact with a massage placeAdditionally, they claim that no appointments were available and they were asked to wait several days for a booking [redacted] also claims that the golf coupon never worked even after trying on a different computer LivingSocial sincerely apologized for the trouble [redacted] has experienced while redeeming their vouchersTo better clarify the issue [redacted] is addressing in this Revdex.com case, LivingSocial would like to take a moment to address all purchases on [redacted] ***’s LivingSocial account that they have requested a refund for, either directly through LivingSocial or through this Revdex.com caseA breakdown of the purchase dates, expiration dates, refund policies, and contacts to LivingSocial about each voucher is below On April 12, 2011, [redacted] purchased two vouchers for [redacted] of NYLivingSocial’s refund policy for this voucher allowed a refund up to seven days from the date of purchase; therefore as of April 20, 2011, these vouchers were no longer eligible for a refundThese vouchers expired on April 13, LivingSocial confirmed on September 9, that [redacted] of NY is open for business and honoring the paid value all expired vouchersThis paid value is available to use until April 12, Additionally, the first contact LivingSocial received from [redacted] to let us know of the trouble they had contacting this merchant was on September 4, On May 26, 2011, [redacted] purchased a voucher for Edible ArrangementsLivingSocial’s refund policy for this voucher allowed a refund up to seven days from the date of purchase; therefore as of June 3, 2011, this voucher was no longer eligible for a refundThis voucher expired on November 15, On September 9, 2014, LivingSocial confirmed that Edible Arrangements is open and honoring the paid value of all expired vouchersThis paid value is available to use until May 26, Additionally, the first contact LivingSocial received from [redacted] about this merchant was on September 5, This contact was to request a refund due to [redacted] relocating to a different areaA second refund request was submitted on September 4, stating the reason for the request as the deal wasn’t honored On December 1, 2011, [redacted] purchased a voucher for [redacted] ’sLivingSocial’s refund policy for this voucher allowed a refund up to seven days from the date of purchase; therefore as of December 8, 2011, this voucher was no longer eligible for a refundSince the purchase of this offer automatically prompted delivery of a coupon booklet from [redacted] ’s there is no expiration date associated with itThe voucher instructions state that the booklet should arrive before December 16, Since there is no voucher associated with this purchase, there is no paid value availableUpon review of [redacted] ***’s account, it was found that this purchase was marked as used directly through their account on December 11, [redacted] ***’s first contact to LivingSocial was on September 4, In this request, [redacted] requested a refund claiming that he never received this booklet On July 4, 2012, [redacted] purchased a voucher for [redacted] LivingSocial’s refund policy for this voucher allowed a refund up to seven days from the date of purchase; therefore, as of July 11, this voucher was no longer eligible for a refundThis voucher expired on January 9, On September 9, 2014, LivingSocial confirmed that [redacted] is open and honoring the paid value of all expired vouchersThis paid value is available to use until July 4, [redacted] ***’s first contact with LivingSocial about the trouble experienced scheduling with this merchant was on September 5, [redacted] requested this refund because they claim the classes were only offered at a time that was inconvenient for themOn September 4, 2014, [redacted] submitted a second refund request claiming that they didn’t have availabilityIt was confirmed that both the day of the week, as well as the class time, was listed on the original offer page and made available to [redacted] prior to the purchase of this voucher On August 16, 2012, [redacted] purchased a voucher for [redacted] NYCLivingSocial’s refund policy allowed a refund up to seven days from the date of purchase; therefore, as of August 24, 2012, this voucher was no longer eligible for a refundThis voucher expired on December 30, The first contact LivingSocial received from [redacted] was on September 4, to request a refund claiming merchant wouldn’t redeem the voucherOn September 9, 2014, LivingSocial was able to confirm that [redacted] NYC is open and honoring the paid value of all expired vouchersThis paid value is available to use until August 16, On October 17, 2012, [redacted] purchased a voucher for PolaraLivingSocial’s refund policy for this voucher allowed a refund up to seven days from the date of purchase; therefore, as of October 25, 2012, this voucher was no longer eligible for a refundThis voucher expired on January 22, The first contact LivingSocial received regarding the trouble [redacted] had with his [redacted] voucher was September 5, to let us know that he hadn’t received his productIt was determined that [redacted] never redeemed this voucherLivingSocial has confirmed with [redacted] on September 9, that they are open and honoring the paid value of all expired vouchersThis paid value is available to use until October 17, On September 5, 2013, [redacted] purchased a voucher for [redacted] LivingSocial’s refund policy for this voucher allowed a refund up to seven days from the date of purchase; therefore, as of September 13, this voucher was no longer eligible for a refundThe voucher expired on November 15, Upon investigation of this purchase, it was determined that [redacted] went out of business in March of Since this merchant is no longer able to honor the paid value of this expired voucher, LivingSocial has refunded this voucher in the form of Deal Bucks to [redacted] ***’s LivingSocial accountSince this merchant went out of business after the voucher expired, this purchase is only eligible for a Deal Bucks refund We hope this complete overview of [redacted] ***’s history with LivingSocial will provide sufficient information as to why these refund requests were deniedLivingSocial is more than happy to assist [redacted] with redeeming these vouchers for their paid valueIf [redacted] would like assistance redeeming these expired vouchers, we ask that they contact us directly at help.livingsocial.com With the exception of [redacted] ***’s [redacted] voucher, LivingSocial is denying [redacted] ***’s request to refund these expired vouchersOur decision is based on the fact that LivingSocial was not made aware of any trouble [redacted] was having until after the expiration date of each voucher and it has been determined that they are all open and honoring the paid value of these expired vouchers We hope that this resolves [redacted] ***'s issue Best regards, Sarah