LivingSocial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12297989, and find that this resolution is satisfactory to me Sincerely, Rasim Guldiken

Complaint: [redacted] I am rejecting this response because: Livingsocial sent me an email advising that my husband contact their general support numberWe have already done this multiple times and receive no helpWe are unwilling to call their general number to be on the phone for an hour for a fourth time Sincerely, [redacted]

On January 18, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the complaint on January 22, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he did not get the correct sheet set from [redacted] LinensAfter speaking with LivingSocial, he was promised a free sheet replacement, and was later told it would not be sent LivingSocial apologizes for the frustration caused by this situationOn December 1, 2014, [redacted] placed an order for a queen-sized set of [redacted] bamboo sheetsWhen the item was sent, it included the wrong sized sheetOur Merchant Services team reached out to the merchant to get the issue resolvedThey advised that the merchant was contacting [redacted] directlyOn January 3, 2015, [redacted] was refunded for his orderAt this time, [redacted] Linens was no longer obligated to look into the matter as the voucher was refundedA representative had advised [redacted] on December 23, that he would get a replacement item, and then was told on January 3, that the issue can no longer be investigated as the voucher was refunded LivingSocial apologizes for the conflicting information that was provided to [redacted] ***LivingSocial reached out to [redacted] Linens to have the sheet replacedWe were able to speak with [redacted] at [redacted] LinensShe confirmed that they are shipping [redacted] the correct itemHe will receive an email with tracking information in the next two business days We hope that this resolves [redacted] ***'s issue Best Regards, Sarah

Hello,

I had purchased a number of things using a different email that I no longer have access to and I cant remember the password to that living social account. Therefore I was not able to access my Livingsocial purchased items. Some of the items that I purchased were a massage from *** bowling package from *** in River Grove on *** Ave., and a few other things. I have tried to email them regarding getting access to those purchased deals by giving them my credit card number that I used to purchase those things with, as well as the screenshots of the purchase number for those items, but they told me to go and check the email, which again, I dont have access to any longer. I would like to request a refund for those items that were purchased, but that were not used since I payed for the service, but never actually used the service due to them not coming up with a solution for me to access my account.

Thanks,

Mary B

On November 14, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the rejection of our January 20, response on January 22, ** [redacted] rejected LivingSocial's response via the RevDex.com because she is unable to locate her vouchers for Dr [redacted] and feels they have been hidden from her LivingSocial apologizes for any confusion regarding this matter We looked into the vouchers that were purchased for Dr [redacted] Our Payment team has verified that ** [redacted] opened a dispute with her financial institution regarding the payment for these vouchersSince the payments for these vouchers were disputed, the vouchers are no longer valid** [redacted] will be unable to view the vouchers, as they are no longer activeAt this time, it is best for ** [redacted] to work directly with her financial institution, as they will have the best information regarding the disputes, and any refunds that may have been processed for her vouchers We hope that this resolves ** [redacted] ’s issue Best Regards, Sarah

On January 22, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on February 2, ** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she never received the 6-Foot Blackboard Wall Decal she purchased LivingSocial apologizes for the inconvenience ** [redacted] experienced with this purchaseOur records show on January 22, a refund in the form of Deal Bucks was credited to ** [redacted] ’s accountThis credit is equal to the amount paid for the deal We’re unable to process a refund back to ** [redacted] ’s [redacted] account because her request is outside of our refund policyOur policy allows full refunds to be requested within the first seven days of purchasing the voucherAfter the first seven days, only Deal Bucks may be requestedNo other compensation may be offered at this time We hope that this resolves ** [redacted] ’s issue Best regards, ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: In my second min phone call, I provided two email address: [redacted] @ [redacted] .com and [redacted] @***.com, but I didn't have [redacted] @ [redacted] .com at that time, because I sent her refer link via message, not emailAnd customer care representative told me that one person bought voucher through other people's refer link, not mineSo he couldn't give me free voucherNow your response make me more confuse, I don't know what happened, and I DON'T want to call again Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This does not resolve my issue because the issue is all about the DealBucksI have been trying to use these DealBucks since I first purchased a cleaner through LivingSocial in Since then, I have purchased at least four different cleaners, all who have done the same thing: failed to show up for the cleaning (even with multiple booked appointments)LivingSocial has failed to do its due diligence into investigating whether these companies actually exist (and even when LivingSocial is aware of the problem (which they were with my past two cleaners as I (and many others) told them of the problem), they continue to feature the companies on their website)LivingSocial is thus part of the scam: the consumer pays LivingSocial in cash, but can only be refunded in DealBucksNote it always takes longer than business days to book with the cleaner, which is LivingSocial's short amount of time allowed for a full refund.LivingSocial is complicit in this crime with the businesses they know do not exist and has made much money because of it, while only refunding in DealBucksI will never be able to use the DealBucks for what they were originally intended - a cleaner - because none of these businesses have ever existed I demand the DealBucks to be refunded to my [redacted] , which was how I originally paid for the 'service' Regards, [redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.comWe have reviewed your most recent comment and all internal LivingSocial correspondence.We’re sorry to hear all your trouble regarding to your concern for the vouchers you purchased with Livingsocial, this is not the kind of experience that we want you to received with any dealsWe appreciate you raising this concern to our attentionFor security purposes, our system prevents orders from processing if it thinks they might not comply with our terms of useWhen we reviewed your account, it appears your purchase may have been blocked because you were using a different shipping address from the billing information saved on your account.Regarding to your request to transfer your deal bucks back to your credit card, we processed a manual refund back to your credit card ending number for the full amount of $on November 8, We hope that this charge is already reflected to your bank statementWe apologize for the delay, we hope this clears everything.Please reply to the email we sent a moment ago from [redacted] @livingsocial.com for us to assist you further.Thank you for your understanding.Regards, [redacted] **ManagerLivingSocial Customer [redacted]

I ordered two fast Chargers for my cell phone. The first one *** purchases October 31st 2019. $10.88. The second Fast charger is a *** S5, on November 4th 2019 $8.70.They don't work on my phone. I asked for a return label on both of these items and I haven't received what I wanted. They asked me if I want to exchange. I already brought the second one. I want to send both of them back. I just want a refund I don't even want to exchange.

"On July 16, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on July [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she had a deal set up to run through LivingSocial, and it did not run due to [redacted] being a sole proprietorWe would like to apologize to [redacted] for the issues that she encountered working with LivingSocialOur decision not to partner with [redacted] at the time in question was based on an internal policy that we have since changedAt this time, we are interested in pursuing a relationship with [redacted] and will reach out to the owner of the business directly to discuss this with herWe hope that this resolves [redacted] 's issue Best Regards, AnP***

On April 23, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the complaint on April 27, ** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he is requesting a refund for a purchase made on April in the amount of $for the [redacted] Race** [redacted] is requesting a refund because of our Me Plus Three program that recognizes a qualified amount of referral purchases to award a free voucher We have reviewed ***'s request and apologize for any inconvenience he has experienced with this dealLivingSocial escalated ***'s issue to our management to further investigate his issue of initially receiving a rejection for a refund from our consumer services departmentWe have confirmed that ** [redacted] is entitled to a refund due to his successful referral of voucher purchasesLivingSocial has addressed the customer experience to the appropriate channels and awarded ** [redacted] a refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondence With regards to your complaint about your [redacted] Inn & Suites voucher, this is not the kind of experience that we want you to receive with any deal on LivingSocialWe appreciate you raising this concern to our attentionIt appears that this issue is resolved as we have processed a refund back you to your credit card ending number [redacted] with the total amount of $on September 7, This will be reflected to your bank statement within business days If you have further question you can reply to the email we sent a moment ago from [redacted] @livingsocial.comThank you for understanding [redacted] **SupervisorLivingSocial Customer Support

On January 26, 215, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on January 28, Ms [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she did not receive her order from [redacted] and would like a full credit card refund LivingSocial apologizes for any frustration regarding this matterMs [redacted] called LivingSocial on December 26, regarding this matterAt this time, she was offered a full refund in Deal Bucks, which she acceptedThe refund was processed as Ms [redacted] requestedWe understand that she did not get the product from [redacted] As a courtesy, we processed a full refund to Ms [redacted] ’s credit card$will post to Ms [redacted] ’s card ending in [redacted] in three to five business days We hope that this resolves Ms [redacted] 's issue Best Regards, Sarah

On November 23, 2016, the Revdex.com received a complaint about LivingSocial from [redacted] , Case Number [redacted] LivingSocial received the complaint on November 23, Ms [redacted] sent a complaint via the Revdex.com regarding LivingSocial because Ms [redacted] received her refund in Deal Bucks and not on her credit cardLivingSocial apologizes for the experience that Ms [redacted] had with this dealWe are unable to process your refund from Deal Bucks to credit cardOur records indicate that we have provided resolutions to all her requests according to our policiesLivingSocial is happy to assist Ms [redacted] with any difficulties she may encounter since she is valuable consumer to us We hope this resolves Ms [redacted] 's issueLillian B [redacted]

On February 2, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on February 2, Ms [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has advised the purchases made back in May of were made fraudulently LivingSocial apologizes for any confusion regarding this matter Ms [redacted] purchased a deal for Dance Studios on May 9, and a deal for 5K Dance Party: LivingSocial Original on May 1, She contacted LivingSocial on May 6, to advise that she did not make either of these purchasesAt this time, LivingSocial asked Ms [redacted] to contact her bank directly to report the charges as fraudLivingSocial will not be issuing a refund for either of these vouchers as Ms [redacted] ’s requests were made outside of the refund policyIf Ms [redacted] feels the purchases were made fraudulently, she will want to continue to work with her financial institution We understand there may be limitations on this process, but she will need to work with them directly to find a resolution to this matter We hope that this resolves Ms [redacted] 's issue Best Regards, Sarah

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondenceI responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this LivingSocial dealWe're always working to make sure every LivingSocial experience is both fun and a great valueI sincerely apologize that we haven't delivered in this case.To help make up for the trouble, I've issued $in Deal Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processedPlease note that by doing so, I have also voided the initial credit of $offered to you.Any Deal Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.livingsocial.com/mystuff.I hope this helps to right the situationWe love having you as a customer and want you to continue to love using LivingSocialYour feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.Thank you again for reaching out to usPlease let me know if there is anything else I can do for you by replying directly to the email I sent via [email protected] you for your understanding.Regards, [redacted] **ManagerLivingSocial Customer Support

On February 4, 2014, the RevDex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the rejection of our February response on February 18, ** [redacted] rejected LivingSocial’s response via the Revdex.com because he would like LivingSocial to honor the price of the stay advertised in the email he received LivingSocial apologizes for the inconvenience ** [redacted] has experienced thus farWe acknowledge the wording of the email was misleadingThe price advertised is the rate the stay starts atThe longer the stay, the price increasesWe’re unable to honor the price advertised since this deal is no longer running on our websiteWe’re also unable to do a late buy for ** [redacted] because there are no more vouchers to be soldFor the inconvenience, Deal Bucks have been credited to ** [redacted] ’s account We hope that this resolves ** [redacted] ’s issue Best regards, ***

Complaint: [redacted] I am rejecting this response because: I've replied to their email twice and no one is responding to my questionsThey're not offering to refund my money, even though they never delivered the items I purchasedThey're only offering credit on their website and they didn't tell me the amount or how long I have to use the creditPreviously one person told me I only had hours to spend the credit and that's not enough timeNow, I've asked them questions about their offer and they haven't respondedThis is how horrible their customer service is.To me, store credit isn't sufficient given that they're not responding to meIt's not like I changed my mind about the purchase, it's that they vouchers were never deliveredI spent nearly $and I want a full refundThe hassle of how long this has taken and how they haven't responded to any of my complaints and emails is cause enough for a refund Sincerely, [redacted]