LivingSocial

On April 4, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on April 6, ** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she believes that she should have received a refund for one of her vouchers purchased on January 17, in the amount $as she believes she had three valid referrals for our Me + promotion We’re sorry for any inconvenience that ** [redacted] has encounteredWe are not able to process a refund for her purchase as she did not meet the requirements for our Me + promotionWe took a look at ** [redacted] ’s purchase and see that two of the referrals were for the same person who purchased the deal twice and the third was for a different person but their purchase declined and was never resolved As listed within the terms and conditions of our site it states that if you received an email stating that your deal was free and your friends receive refunds or cancel their purchases afterwards, such that less than three people have purchased the deal using your personalized link, you will no longer be eligible for a free deal Also within our help site we clarify that three different friends have to purchase the deal each using a different credit card and making the purchase on their own LivingSocial accountsAs ** [redacted] did not meet these stipulations, we are not able to process a refund for her purchaseWe hope that this resolves ** [redacted] ’s issueBest regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did not accept the offer of deal bucks it was claimed that was the only thing Living Social could do even after all of the issues that I had with the business and not being able to file a claim against them directly since they have no license, record with the Revdex.com or address that I can findI am sorry but this was not the accepted nor asked for resolution Regards, [redacted]

On November 24, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the rejection of our December 18, response on December 19, [redacted] rejected LivingSocial's response via the Better Business Bureau because she is still looking for a $refund for [redacted] LivingSocial cannot speak as to why [redacted] didn’t receive notification from [redacted] regarding the transaction that was reported as fraudulentOur Payment team took a look into this matter, and they do not show a response has been received from [redacted] LivingSocial is happy to work with [redacted] to resolve this issueShe will need to reply to the email sent December 15, with the requested informationWe will not be able to assist [redacted] with this purchase or anything related to her account until she replies to this email We hope that this resolves [redacted] 's issue Best regards, Sarah

False customer service links. I clicked on the contact support link from the Living Social website from my laptop even and the agent that responded a day later tells me he’s from Groupon and gives me a phone number to call to contact Living Social as if I’m the it.
His email is labelled Living Social ALL OVER IT btw. Meanwhile, time is wasting as my 3 day window is closing to return my massage discount, which was also shady. The massage company didn’t know about the discount and had flooded. So they weren’t even open for business!
I had to finally live chat and I am still waiting for the return to show up in my account. I have a record of emails from them avoiding my concern that their agent is claiming to be from Groupon. That agent never responded to my reply email either. They just keep replying with insulting emails saying I was confused and never bothered to even look into a false link. So I think they are scamming the 3 day return time period by giving customers the run around until it’s too late, then accusing us of being stupid.
I am posting a photo of the email as evidence on many sites to save people their hard earned money!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am satisfied that I received my refund but I am unhappy of the lies that were told me in reference to this order to cause me to file a complaint The response does not mention that the order was made on January and my contact them was after the 10-days delivery was promised and I was told by their staff that the fine print said the order would be processed in 10-business days That was the reason for the complaint, inconsistency in statement and not shipping the item by 1/26/which is over days of receipt Regards, [redacted]

False customer service links. I clicked on the contact support link from the Living Social website from my laptop even and the agent that responded a day later tells me he’s from Groupon and gives me a phone number to call to contact Living Social as if I’m the it.
His email is labelled Living Social ALL OVER IT btw. Meanwhile, time is wasting as my 3 day window is closing to return my massage discount, which was also shady. The massage company didn’t know about the discount and had flooded. So they weren’t even open for business!
I had to finally live chat and I am still waiting for the return to show up in my account. I have a record of emails from them avoiding my concern that their agent is claiming to be from Groupon. That agent never responded to my reply email either. They just keep replying with insulting emails saying I was confused and never bothered to even look into a false link. So I think they are scamming the 3 day return time period by giving customers the run around until it’s too late, then accusing us of being stupid.
I am posting a photo of the email as evidence on many sites to save people their hard earned money!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although I feel LS should in fact be honored to agree to the $I will accept the $just to be done with the matterI also still continue to have issues with my account and just yesterday I attempted to use a voucher at a merchant and it would not accept it After using the $deal bucks I will discontinue my consumer relationship with LS Regards, [redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Living Social correspondenceI apologize for any trouble for all the back and forth and we don't mean to confuse you.We made a detailed review of your concern and we are pleased to inform you that we have issued a refund back to your [redacted] credit card ending in [redacted] for the amount of $on August 8, 2017.Please allow 7-business days, depending on your bank posting time frame for this credit to reflectIn case that it's past the time frame given, you can use this number [redacted] to reference the transaction with your bankIf you have further question you can reply to the email we sent a moment ago from [redacted] livingsocial.com Thank you for understandingRegards, [redacted] **Manager LivingSocial Customer Support

On July 7, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] ** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on May 3, for [redacted] [redacted] and she wasn’t able to get in touch with them to schedule an appointment** [redacted] requested a Deal Bucks refund on June 26, directly through her LivingSocial account, which was processed and credited to her account on June 28, On June 29, 2014, ** [redacted] purchased a voucher for [redacted] and was informed by [redacted] that they wouldn’t be able to perform the services on her voucher, so they would be contracting out the work, which would require ** [redacted] to pay the contracted company in cash** [redacted] contacted LivingSocial on July 7, to request a full credit card refund at this time LivingSocial denied her request for a credit card refund because the voucher was purchased using the Deal Bucks credit on her account It is LivingSocial’s policy to refund back to the method of payment, which is why ** [redacted] was only given the option for a refund in the form of Deal Bucks for this voucher LivingSocial recognizes that ** [redacted] had an unfavorable experience with [redacted] , as well as [redacted] , so we have made an exception by cancelling her [redacted] voucher and processing a full credit card refund of the $that was paid for her [redacted] voucher back to her card ending in *** We hope this resolves ** [redacted] ’s issue Best regards, ***

On September 2, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the complaint on September 2, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because [redacted] made a purchase on July 31, for [redacted] Bracelets in the amount of $27, and [redacted] claimed she had not received her merchandise LivingSocial has reviewed [redacted] ***’s request and apologize for any inconvenience [redacted] had experienced with this dealLivingSocial offered a refund in Deal Bucks and [redacted] accepted the offerLivingSocial processed a refund in the amount of Deal Bucks on September 1, We hope that this resolves [redacted] ***’s issue Best regards, Maria

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondence We appreciate you responding to our email at [redacted] @livingsocial.com and providing the necessary information neededWith regards to your complaint about your Murder Mystery Dinner voucher, this is not the kind of experience that we want you to receive with any deal on LivingSocialWe appreciate you raising this concern to our attentionIt appears that this issue was resolved as we have processed a refund to your LivingSocial account as a deal bucks with the total amount of $on September 15, This refund is under your LivingSocial account using the email address [redacted] @yahoo.comAnd we are happy to know that you used the issued deal bucks credit for another deal.If you have further question you can reply to the email we sent a moment ago from [redacted] @livingsocial.comThank you for understanding [redacted] **SupervisorLivingSocial Customer [redacted]

On January 31, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the complaint on February 2, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a Dated Escape from LivingSocial and would like a refund for his purchase LivingSocial apologizes for any confusion regarding this matter [redacted] attempted to purchase a stay at Hotel [redacted] -Atlanta MidtownHe initially chose to check in on December 22, and check out on December 23, This purchase for $did not process, and the stay was not booked [redacted] then purchased a stay at the [redacted] Atlanta, checking in December 23, and checking out December 24, In order to complete his purchase, [redacted] was taken to a page where he needed to check a box that signified he understood the amount he was being charged, and that he agreed to LivingSocial's terms & conditions and cancellation policyAfter finalizing his purchase, he contacted LivingSocial directly to change his chedateWe were unable to modify the date, so the reservation was canceled, and [redacted] was refunded $was refunded to his credit card ending in *** We hope that this resolves [redacted] ***'s issue Best Regards, Sarah

Merchant falsely claimed batteries to be 9900 maH. They are ACTUALLY 1100maH, about as useless as a person needing a car battery sent a CELLPHONE battery! I asked for a refund, and Philippine agents keep telling me that I have to deal with this fraudulent merchant, who of course, IGNORES my demand for a refund.

On January 30, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the complaint on February 2, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was charged an additional $per voucher when redeeming her vouchers for the [redacted] Culinary Academy LivingSocial apologizes for any confusion regarding this matterWe reached out to [redacted] Culinary Academy and verified that when [redacted] redeemed her vouchers, she was charged $per voucher for tax and gratuityPer the Fine Print of the deal [redacted] purchased, tax and gratuity is not included As a courtesy, LivingSocial credited [redacted] ***’s account with Deal BucksDeal Bucks are a dollar-for-dollar form of LivingSocial currencyUnless specifically restricted by the Fine Print of a deal, they will automatically be applied to her purchaseThis type of credit expires in one year We hope that this resolves [redacted] ***'s issue Best Regards, Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I d not think its fair that they sale these tickets this far in advance and do not give a DECENT reminder...wouldn't that be and appropriate CUSTOMER SERVICE THING TO DO ??? WHAT IS SO HARD WITH SENDING A REMINDER TO A LONG TIME CUSTOMER A WEEK IN ADVANCE ? THAT IS ALL THAT NEEDED TO BE DONESO LIVING SOCIAL GOT THEIR MONEY, THE [redacted] GOT THEIR MONEY AND BECAUSE THEIR CUSTOMERS HAVE BUSY LIVES THEY CHOOSE TO NOT GO THAT EXTRA MILE AND PUT SOME EFFORT IN AND ASSIST THEIR CUSTOMERS TO HAVE A GREAT EXPERIENCE BY HELPING THEM OUT????? THAT IS ALL APART OF DOING BUSINESS WITH THIS COMPANY? BUT THAT IS NOT APART OF THE SERVICE I RECEIVED!!!!!!!!!!!!!! THAT IS MY POINT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WANT MY REFUNDBOTH THE [redacted] AND LIVING SOCIAL WERE VERY RUDEI WILL NOT SPEND ANOTHER DIME THROUGH LIVING SOCIAL...THERE ARE TWO MANY SITES THAT DESERVE MY MONEY OVER THEMI ALSO WILL GO THE ATTORNEYS GENERAL AND EVERY SITE I CAN AND COMMENT ON LIVING SOCIALS ETHICS! When you see a deal on our site, we want you to feel confident that your purchase will leave you with a smileWe call it the Good Deal Guarantee THIS IS FROM THEIR WEBSITE - THIS IS A STATEMENT - THEY ARE NOT FOLLOWING THIS AT THIS MOMENT! At LivingSocial, we try to make experiences as memorable as possibleIf you ever have a problem, we will work hard to fix it THIS IS ALSO FROM THE WEBSITE..THEY ARE ALSO NOT DOING THIS AT THE MOMENT.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If you ever have trouble redeeming your Voucher for any reason, let us knowWe’ll work with you and the merchant to try to make things rightNever let a Voucher go unused again! - THIS IS ALSO LISTED ON THE WEBSITE FALSE!!! NOW THESE ARE ALL STATEMENTS I FEEL I COULD TAKE THEM TO COURT FOR THEY ARE MAKING PROMISES ABOUT THESE VOUCHERS THEY SALE AND NOT FOLLOWING THROUGH!!! I WANT MY MONEY BACK ASAP OR I WILL NOT STOP UNTIL I GET IT! Regards, [redacted]

On June 12, 2014, the Better Business Bureau received a complaint about LivingSocial from [redacted] , Revdex.com case number [redacted] LivingSocial received the rejection on June 17, ** [redacted] rejected LivingSocial's response via the Revdex.com because no service was received and the refund was not granted We have reviewed ** [redacted] 's request and apologize for any inconvenience she has experienced with this deal LivingSocial further investigated ** [redacted] 's claim and were able reach out to [redacted] Landscaping** [redacted] had requested to have garbage hauled out, which is a restriction in the use of the voucherLivingSocial was able to verify that no services were provided by [redacted] Landscaping In conclusion, LivingSocial had processed an out of policy refund on May 9, to ** [redacted] 's card ending in ***, which was returned to us by the financial institutionWe then reached out to ** [redacted] via email on June 12, 2014, asking her to update her credit card information so we can process the refund for herIn addition, LivingSocial has provided Deal Bucks towards ** [redacted] 's account as our apology for the frustration and any disappointment this may have causedIf ** [redacted] is able to contact us and provide us with another credit card number, we will be able to process the refund We hope that this resolves ** [redacted] 's issue Best regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because I have contacted them with a dozen emails and they reject all attempts to contact them because I am using this email address, not the one from years agoThey calim it is not me, they say they will only correspond with me and that it cannot be me from this email address They ask for no info only that I write from the other email address I did not have access to that for some time and could not use it I dont know what kind of secure information they believe they are protecting but what they are doing is delaying and avoiding the outcome they agreed to already which was a refund This appears to have nothing to do with actually making a customer satisfied and instead proving they can make me go to great lengths to follow some kind of useless internal policy instead of just closing this case They have had my name and my address since day 1, and could have sent me a refund anytime they pleased In case they feel they are missing my contact info it was provided ON THE ORIGINAL COMPLAINT they settled, and on this one as well I want them to stop asking me to do silly things and just send me my refund Regards, [redacted]

On June 16, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on July 1, ** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because on May 21, 2014, ** [redacted] purchased a hotel stay for the Historic Resort on [redacted] in the amount of $On June 14, 2014, ** [redacted] contacted LivingSocial and requested a refund because when he arrived at the hotel he was informed that they were overbooked LivingSocial apologizes for the experience that ** [redacted] has receivedOur records indicate that ** [redacted] was given a full refund in the amount of $to his credit card ending in *** ** [redacted] was also given a complementary stay at another hotel due to the overbookingIn addition, we have also issued ** [redacted] Deal Bucks to his LivingSocial account for the unfortunate experience that he receivedWe are unable to provide any additional compensation We hope that this resolves ** [redacted] 's issue Best Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I would just want a refund for the Spin ClassI have not had a problem with other shopping siteIt's not buyers remorseI know the problem was with Living Social site Sincerely, [redacted] ***

On February 27, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the rejection of our March 3, response on March 3, [redacted] rejected LivingSocial's response via the Revdex.com because her vouchers for [redacted] did not cover the full cost of the class LivingSocial apologizes for any confusion regarding this matterOur Merchant Services team reached out to the merchant and verified that [redacted] ***’s vouchers should have covered the full cost of the class [redacted] can assist [redacted] in resolving any issues associated with her vouchers not applying correctly during redemption [redacted] can contact them directly at ###-###-#### for further assistance with this matter We hope that this resolves [redacted] ***'s issue Best Regards, Sarah