LivingSocial

On June 12, 2014, the Better Business Bureau received a complaint about LivingSocial from [redacted] , Revdex.com case number [redacted] LivingSocial received the rejection on June 17, ** [redacted] rejected LivingSocial's response via the Revdex.com because no service was received and the refund was not granted We have reviewed ** [redacted] 's request and apologize for any inconvenience she has experienced with this deal LivingSocial further investigated ** [redacted] 's claim and were able reach out to [redacted] Landscaping** [redacted] had requested to have garbage hauled out, which is a restriction in the use of the voucherLivingSocial was able to verify that no services were provided by [redacted] Landscaping In conclusion, LivingSocial had processed an out of policy refund on May 9, to ** [redacted] 's card ending in ***, which was returned to us by the financial institutionWe then reached out to ** [redacted] via email on June 12, 2014, asking her to update her credit card information so we can process the refund for herIn addition, LivingSocial has provided Deal Bucks towards ** [redacted] 's account as our apology for the frustration and any disappointment this may have causedIf ** [redacted] is able to contact us and provide us with another credit card number, we will be able to process the refund We hope that this resolves ** [redacted] 's issue Best regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because I have contacted them with a dozen emails and they reject all attempts to contact them because I am using this email address, not the one from years agoThey calim it is not me, they say they will only correspond with me and that it cannot be me from this email address They ask for no info only that I write from the other email address I did not have access to that for some time and could not use it I dont know what kind of secure information they believe they are protecting but what they are doing is delaying and avoiding the outcome they agreed to already which was a refund This appears to have nothing to do with actually making a customer satisfied and instead proving they can make me go to great lengths to follow some kind of useless internal policy instead of just closing this case They have had my name and my address since day 1, and could have sent me a refund anytime they pleased In case they feel they are missing my contact info it was provided ON THE ORIGINAL COMPLAINT they settled, and on this one as well I want them to stop asking me to do silly things and just send me my refund Regards, [redacted]

On June 16, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on July 1, ** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because on May 21, 2014, ** [redacted] purchased a hotel stay for the Historic Resort on [redacted] in the amount of $On June 14, 2014, ** [redacted] contacted LivingSocial and requested a refund because when he arrived at the hotel he was informed that they were overbooked LivingSocial apologizes for the experience that ** [redacted] has receivedOur records indicate that ** [redacted] was given a full refund in the amount of $to his credit card ending in *** ** [redacted] was also given a complementary stay at another hotel due to the overbookingIn addition, we have also issued ** [redacted] Deal Bucks to his LivingSocial account for the unfortunate experience that he receivedWe are unable to provide any additional compensation We hope that this resolves ** [redacted] 's issue Best Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I would just want a refund for the Spin ClassI have not had a problem with other shopping siteIt's not buyers remorseI know the problem was with Living Social site Sincerely, [redacted] ***

On February 27, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the rejection of our March 3, response on March 3, [redacted] rejected LivingSocial's response via the Revdex.com because her vouchers for [redacted] did not cover the full cost of the class LivingSocial apologizes for any confusion regarding this matterOur Merchant Services team reached out to the merchant and verified that [redacted] ***’s vouchers should have covered the full cost of the class [redacted] can assist [redacted] in resolving any issues associated with her vouchers not applying correctly during redemption [redacted] can contact them directly at ###-###-#### for further assistance with this matter We hope that this resolves [redacted] ***'s issue Best Regards, Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Living Social has submitted this information to the Revdex.com for purposes of appearing to have resolved the situation, but it is simply not trueAs of today 7/7/I have not received the $ refund, nor has Living Social notified me of any such refundMy Living Social Account has been disabled by Living Social as retribution after I made this complaint to the Revdex.com, therefore there are no Bill Bucks either Regards, [redacted] ***

On October 26, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on October 27, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased two vouchers on March 20, for an event on October 24, and was unable to attend the event [redacted] claims she received a reminder email from LivingSocial on October 23, 2014, but didn’t receive this email until Saturday morning [redacted] is requesting a full refund to her credit card for the cost of her two vouchers [redacted] is also stating that she was unable to reschedule her voucher for a different date LivingSocial sincerely apologize that [redacted] was unable to attend the event scheduled for October 24, at 7:p.mWe have reviewed her request and see that these tickets are non-refundable Additionally, at the time of purchase, [redacted] chose the option for the show on October 24, at 7:p.mSince these vouchers were purchased for a specific date and time, they are not able to be rescheduledThe Fine Print of this offer, which was made available prior to purchase, states “This event is nonrefundableNo full or partial refunds are given to customers who miss the event,” and “The deal is valid only for tickets on the date[s] of the event as listed and may not be exchanged or redeemed for any other dates.” Since this purchase is non-refundable, and no changes were made to the date or time of the event, LivingSocial is denying [redacted] ’s request for a refund We hope that this resolves [redacted] 's issue Best Regards, Sarah

On October 27, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on October 27, ** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because his voucher for [redacted] Carpet Care was marked as redeemed when services weren’t yet renderedHe is requesting a refund for this voucher LivingSocial apologizes for any inconvenience ** [redacted] experienced with his voucher accidentally being marked as redeemed** [redacted] ’ first contact with LivingSocial was on October 27, to let us know that the voucher had been marked as redeemed when services hadn’t actually been renderedWe immediately opened an investigation of the situation and let ** [redacted] know we would be back in touch with him once this investigation was completeLivingSocial must confirm the status of a voucher with a merchant prior to a refund being issuedWe were able to confirm with the merchant on October 28, that services weren’t rendered, so we have issued ** [redacted] a full refund to the method of paymentThis refund can take anywhere from three to five business days to process We hope that this resolves ** [redacted] ' issue Best Regards, Sarah

On July 22, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number LivingSocial received the complaint on July 23, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she had difficulty getting confirmation from [redacted] ; regarding her trip to Dominica RepublicLivingSocial apologizes for the experience that [redacted] had with this dealOur records indicate that we issued a full refund for $1,to the payment method used on July 22, In addition, we credited [redacted] ’s account with Deal Bucks for the inconvenience causedWe hope that this resolves [redacted] 's issue Best Regards, Mey L***

On April 16, 2014, the Better Business received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted] LivingSocial received the rejection of our April response on April 18, ** [redacted] rejected LivingSocial's response via the Revdex.com [redacted] used a $promotional code which he received from www***.com to purchase a voucher for [redacted] on December 28, ** [redacted] 's purchase was discounted at $due to a promotional code that he used from ***.com** [redacted] did not pay any dollar amount therefore, no refund can be processedLivingSocial has review ** [redacted] 's request and we apologize for any confusion regarding our refund policyA credit of courtesy Deal Bucks, which is an equal amount to the cost of the original deal of $was given to ** [redacted] Since ** [redacted] did not pay any dollar amount for this deal, no refund can be processed

On January 30, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the rejection of our February 16, response on February 19, [redacted] rejected LivingSocial's response via the Better Business Bureau because she is unhappy that she had to pay an additional cost when redeeming her vouchers for [redacted] Culinary Academy LivingSocial apologizes for any confusionThe deal for [redacted] Culinary Academy covers a three-course Italian cooking class and one glass of wine for one minus taxes and gratuityThe voucher covers the full cost of the class itselfOur Merchant Services team verified that the additional cost incurred during redemption process is tax and gratuityThe fine print of this deal shows that tax and gratuity are not included LivingSocial is unable to offer a refund for this money, as it was not paid to LivingSocial [redacted] will need to contact [redacted] Culinary Academy if she wishes to recoup these fundsThe Deal Bucks provided on [redacted] ***’s LivingSocial account were given as a courtesy not as a refund for the funds paid We hope that this resolves [redacted] ***'s issue Best Regards, Sarah

Complaint: [redacted] I am rejecting this response because: More lip service Prefer refund then promise that account may work in future Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this matter has been resolved, less than satisfactorily! They have no right to take money from patrons and then not issue a refund or trade REGARDLESS of their ambiguous "fine print" The language does NOT state it is their policy or that of the merchant, ergo not their decision to refund or not and should ONLY be that of the merchantAdditionally, if money is paid for an item or service pay they must either return or exchange it, not steal it! Sincerely, [redacted]

I requested a refund from Living Social based on a coupon I purchased through them for [redacted] Carpet Clean Company The advertisement stated the coupon was valued for $carpet cleaning wall to wall carpet up to feet Called for appointment and [redacted] Carpet Cleaning they send technician to assess and may offer another deal for more money based on the condition of the carpetTechnician came and based on condition of carpet said he could not do basic cleaning for the value of coupon To get my carpet fully clean I would have to pay $ This wasn't in my spending plan so I told him I didn't want that just give me the value of the Living Social coupon which was just a basic steam cleaning [redacted] Carpet kept trying to sell me on higher priced optionI became annoyed and said I will just get a refund Don't like being forced into something Asked Living Social for refund and they declined it So I called Living Social customer service number 202-400-Firstly I waited over one hour just to speak to Living Social Representative, Nicole which is totally unacceptableExplained the situation and then I was put on hold again for another - minutes while she contacted the merchantShe came back to say the refund was declined because [redacted] Carpet Cleaning redeemed the coupon Although they did not complete any work [redacted] Carpet Cleaning redeemed the coupon and there was no way Living Social could issue a refund They did offer a partial credit towards my next purchase which I'm not sure I want to purchase from them again I wasn't satisfied with a partial credit and wanted to speak to a manager Living Social rep Nicole said she could not give me a manager's name because that's their policy She couldn't even give me her last name, only the initial of her last name "M" What kind of customer service is that? I can't get the name of a supervisor or manager after being on hold for almost minutes using up my talk time on my cell phone I got no service from the "bait and switch" merchant, [redacted] Carpet Clean and got poor customer service from Living Social What a rip! What ever happened to business ethics and accountability?

On August 8, 2016, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Case Number [redacted] LivingSocial received the complaint on August 8, Ms*** sent a complaint via the Revdex.com regarding LivingSocial because we won’t process a refund to her expired vouchersLivingSocial is sorry Ms [redacted] was unable to use these vouchers before they expiredWe are unable to issue any type of refund for these vouchers as the promotional period has endedWhile most expired vouchers have paid value, we understand some of these merchant have gone out of businessUnfortunately, if the merchant goes out of business after the promotional period, you have forfeited your vouchersWe encourage Ms [redacted] to use her paid value with the merchant that are still in businessLivingSocial is happy to assist Ms*** with any difficulties she may encounter since she is valuable consumer to us We hope this resolves Ms***'s issueBest regards, Tayler H***

On March 18, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on March 18, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a Bluetooth noise-canceling headset and buimic on February 22, and has not received her order yetShe is also unhappy with a recent interaction with LivingSocial Customer Service LivingSocial apologizes for any frustration regarding this matterWe looked into this and we can confirm that $has been refunded back to [redacted] ’s [redacted] account [redacted] was given a credit of Deal Bucks to her accountThese Deal Bucks are still available and expire March 13, Our Merchant Services team reached out to the vendor and they have provided a valid tracking number for her orderThe purchase can be tracked here: [redacted] [redacted] is showing an expected delivery date of March 24, LivingSocial is sorry to hear that [redacted] ’s recent interaction with our Customer Service team was not what she expectedWe appreciate the time she took to provide us with this feedback, and it has been reported to the proper channelIf [redacted] does not receive her package by March 24, 2015, we suggest she gives LivingSocial a callWe can be reached at ###-###-#### and we will be happy to look into this further for her We hope that this resolves [redacted] 's issue Best Regards, Sarah

On February 14, 2015, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the rejection of our February 26, response on February 27, Mr [redacted] rejected LivingSocial's response via the Better Business Bureau because he had to pay an additional cost outside of the voucher price and is unhappy with the service provided by the merchant LivingSocial apologizes for any frustration regarding this matterMr [redacted] purchased a voucher for a remote car starter and installation from ASAP AutomotiveThe cost of the voucher was $This service normally carries an approximate cost of $While the voucher itself is discounted, additional costs are not, which is why they appear higherPer the fine print of this deal, which was available to Mr [redacted] at the time of purchase and is located directly on his voucher, an additional charge may apply if car is equipped with keyless entry, push-to-start, passlock anti-theft, or chipped keysMr***’s vehicle is equipped with keyless entry and was subject to this additional costAt this time, LivingSocial will not be offering a refund for this deal as Mr [redacted] has redeemed his voucherMr [redacted] will have to speak to ASAP Automotive to recoup any fees that were charged directly by them We suggest that Mr [redacted] works directly with ASAP Automotive Sound and Protection regarding additional costs, or concerns with the service they have providedMr [redacted] can reach them at ###-###-#### We hope that this resolves Mr***'s issue Best Regards, Sarah

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondenceI responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: Please give us the details of your transaction.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerLivingSocial Customer Support

On April 13, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on April 15, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund for a purchase made on March 10, in the amount of $for [redacted] ** [redacted] is requesting a refund as she claims the merchant shipped to a null and void address We have reviewed ** [redacted] 's request and apologize for any inconvenience that she experiencedAt this time, we are unable to fulfill her request for credit card refund or reimburse for shipping feesOrders are shipped based on the address provided by the consumer during the redemption processOnce an item has been shipped, the address cannot be changed with the courierAs a courtesy, LivingSocial has refunded ** [redacted] in the form of Deal BucksSince ** [redacted] 's refund request was made outside of policy, we're unable to provide a credit card refund We hope that this resolves ** [redacted] 's issue Best Regards, ***

On September 6, 2016, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Case Number [redacted] LivingSocial received the complaint on September 6, Ms*** sent a complaint via the Revdex.com regarding LivingSocial because we won’t process a refund back to the original form of paymentLivingSocial apologizes for the experience that Ms*** had with this dealLivingSocial is unable to issue a credit card refund for this purchase as the request is out of policyFor this specific deal, consumers have seven days from purchase to receive a refund back to the original form of paymentWe encourage Ms [redacted] to use her Deal Bucks towards another LivingSocial dealThe credit does not expire and will be applied at checkoutLivingSocial is happy to assist Ms*** with any difficulties she may encounter since she is valuable consumer to us We hope this resolves Ms***'s issueBest regards, Tayler H***