LivingSocial

I bought a voucher to have my front windows tinted at CarToys in Colorado Springs. I mare an appointment through LivingSocial like the instructions said to do. CarToys was not tracking the appointment and said the internet system doesn't aline with the appointment system that they have. I tired to get a refund with LivingSocial and PayPal twice. LivingSocial used to have a button to refund the coupon under my account but they have since taken that away without letting me know. They updated their policy without notification and refuse to issue me a refund to my original payment. I don't want credit, I'm deleting my account because of their continues information leaks of my personal data to the dark web. They have failed to protect my information.

I purchased a voucher through LivingSocial for a TSA Precheck/discounted hotel stays code for $130. I set up an appt through an affiliate of the TSA precheck program through universal enrollment center At the Identigo location in wheat ridge Colorado. At Identigo, where the TSA precheck interview is preformed, they could not figure out how to redeem either of the codes living social provided for the voucher, so I had to pay out of pocket for the appt that day. Identigo said to reach out to TSA for a refund, which I did and they said to reach out to livingsocial. Upon reach out to living social, providing them with an email from TSA saying the code was never redeemed, livingsocial says they will also not refund or credit me the money for the unused services due to “fine print” only thing I can find in the fine print and a statement that says they won’t refund after 3 days, but TSA took longer then 3 days to respond to me from the beginning. At this point I’ve paid $130 for the voucher that was never used, and $80 with TSA for the actual service provided. My fiancé purchased the same voucher through Groupon, same company as living social, went same day as I to appt, she also had trouble redeeming voucher and Groupon refunded her the $130.

We purchased 5 concert tickets for a concert that was to take place on 4/19/20. The concert was then rescheduled to 6/26/20 but that was also postponed and on May 4th LivingSocial sent an email stating we would be notified when it was rescheduled. On 7/3/20 I had still not heard from LivingSocial but was on the venue website and saw this show was rescheduled to 5/7/21. With this being over a year past the original date of the show and most of the members of our group not being able to make this new show date I read the refund policies to see if there was anything we could do. LivingSocial concert tickets are final sale but they have an Extraordinary Event Policy in which it states "*This policy only applies to purchases made directly on livingsocial.com. If you are redirected from the LivingSocial “BUY” button to a third party’s site, please contact the seller directly for any issues regarding your purchase or the event." We purchased our tickets directly through LivingSocial so this policy would apply to us. In regards to rescheduled shows the policy states "Rescheduled Event. If an event is rescheduled, we will refund the amount paid upon request by the purchaser."
So I reached out to Living Social on 7/3/20 in order to receive my refund back on to my credit card. I was told at this time the event was not rescheduled so they would not refund the money, despite this being in fact rescheduled plain as day on the venue website. I then reached back out to them on 7/4/20 via Twitter to find out what is going on with this event. They did not respond until 7/5/20 stating that this show had already been refunded in the form of Groupon Bucks. 1) My Groupon Bucks said that I had $0 in my account so that was not true, but 2) no where did I request a refund in the form of Groupon Bucks and no where on the website did it state that would be the form of repayment. I have contacted them again on 7/6 and 7/7 in order to get this refunded properly back to the credit card. They have refused saying their policy is only to refund in Groupon Bucks, and when I have asked to see where that policy is stated they will not provide me with said policy. I have pointed to them numerous places on their website where it discusses refunds and how Groupon Bucks is never once mentioned in their refund policies, and how the word Bucks barely appears in their terms and policies pages and none of its appearances are in relation to refunds. I have asked numerous times for this to be refunded on the card and if that would not be done to leave the tickets as is so I can seek other routes (disputing the charge through the bank or contacting the Revdex.com) but instead they have chosen to just finally refund it in Groupon Bucks on 7/7/20 without my consent to do so. I can split Groupon Bucks amongst 5 people, and since this is not even stated in their policy that this is their form of refunding I refuse to accept this is a refund and are hoping you can help us get our money back.

I purchased a product that has not been delivered. I purchased two different colors of same items, only one was delivered. Encountered incompetence with first Customer Service agent when attempting to reconcile the situation. Executed several email exchanges over the next week+ to have item replaced. During the back & forth - I decided it would be quicker to transact a repurchase on my own, to replace the undelivered item as these were intended to be gifts. The second delivery had only partial product in the box - obviously someone had pilfered the contents. In replying to the same thread, I was met with incompetence yet again - the agent unwilling to check the history on my account, instead starting from scratch again in spite of pleas to look at history. At present, I'm almost 5-weeks beyond the first delivery date and more than a week beyond the second with no resolution. Have sent multiple emails pleading for reconciliation & replacement of the missing products with no success.

Several purchases made prior to pandemic tried to refund or even exchange . There is no human contact to discuss listed telephones have no monitoring . One service was cancelled by them and not even refunded (enchanted cottage foot reflexology) I have been trying to contact them with no luck . Nothing has been open since mid March.

I ordered an outdoor patio set. Apparently it comes in 3 boxes and 3 different shipments. I placed my order on May 1 and site said would receive in 7 days 14 at the latest. I had UPS email stating I was getting a shipment on Friday May 8, that never came. I then got another notice and received shipment on May 14. I did receive 1 box marked box 2 of 3. I contacted customer service and they said I should be getting further shipments. I received a second box on Friday the 15th. this was box 2 of 3. I contacted customer support and have not received any communication since the first. I sent another email to support asking for confirmation of the 3rd box and when I might receive it. No reply. In both emails I requested my money back. Neither of the 2 boxes received have any hardware or instructions in and arent't enough pieces to complete a piece. this is unacceptable. The very least they could do is respond and give reassurance that I will be getting what I paid for. After going back and reading reviews since my purchase, I am not alone in my dissatisfaction.

Re: Living Social Intertrips Voucher for Splendid China $1298
RE: Voucher #1258628737 Purchased 10/25/2019. Redeemed 12/10/2019

This tour was banned by both the Chinese and American Governments. We were told that Living Social would refund our purchase amount. I have attempted to contact their Customer Service via e-mail several times to inquire on what they plan to do. I cannot get a response.

I would like them to give us a full refund of this purchase, since none of the problem was ours. If they are unwilling to do that, then I need a statement of refund denial, so that I can proceed through other avenues for a remedy.

I need some kind of communication with the company.

Thank you.

Linda Smith

I purchased a voucher for $15.00 off $30.00 at *** Restaurant in Mount Prospect, IL. The voucher expired 1/23/20, but I went to dine on 1/22/20. When the check came and I went to use my voucher, it stated it was already redeemed, which was untrue. I tried to contact Living Social via through the App Portal, but no one responded. When I found their phone number on 1/23/20, I called and was told by a Customer Service reps that my voucher was non-refundable. I didn't buy it so that when I went to redeem it I couldn't use it, and wanted to give them $15.00 for nothing. Then then said they wold give me another voucher for the same restaurant, but I do not want to go back there again. My call was escalated and I was told the same thing, that my voucher was not refundable. So they refuse to honor my voucher which I bought and tried to use in good faith, and now since they refused it's redemption, they're telling me they will not give me my money back. AND I had to pay full price for the check! Now they said I have to wait another 48-72 hours to get an email from them about this issue.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: When I called [redacted] , they said they always charge this one-time service fee If it's always charged, then it should be disclosed as a mandatory fee as opposed to "may charge" which construes that the fee is not always charged The English language should be exact and Livingsocial and [redacted] doesn't seem to think this way Furthermore, I live in a county that is listed as being in their service area And, the [redacted] simply had to unload something, so they didn't even have any transportation costs beyond a few dollars in gas Thus, this is an unacceptable business practice Regards, [redacted] ***

On November 17, 2016, the Revdex.com received a complaint about LivingSocial from [redacted] , Case Number [redacted] LivingSocial received the complaint on November 17, Mr [redacted] sent a complaint via the Revdex.com regarding LivingSocial because LivingSocial is unable to process a refund for an expired voucherLivingSocial apologizes for the experience that Mr [redacted] had with this dealWe are unable to process a credit card or paypal refund for this voucher as it is outside of the seven day refund policyHowever, if Mr [redacted] has any emails or documentation showing he contacted the merchant, we will be able to issue a refundIf the document shows communication with the merchant within the first seven days of purchase, we will be able to issue a refund back to the original form of paymentIf documentation shows communication after those seven days, we can issue a Deal Buck refundIf Mr [redacted] is interested in sending documents, he can send it to [redacted] In this email he will need to include the numbers [redacted] in the subject lineOnce we receive that documentation, we will be happy to issue a refund.We hope this resolves Mr [redacted] 's issue.Best regards,Lillian B [redacted]

On December 18, 2019, I purchased a "***" parking voucher (online) for parking at BWI airport ("***" to be specific) for $40.00. I parked my car at ***, and flew out of town for a short trip.
On December 22, 2019, when I returned home from my trip, I went to my car, drove to the *** payment booth, and presented my "***" voucher for payment. I was told that they would not be accepting *** payments until January 5, 2020.
3 business days later, on December 26, 2019, I sent a cordial message (via email) to *** explaining that due to no fault of my own, I was unable to use their coupon at ***, and requested a refund of my $40.00. I was told that unfortunately, they could not issue a refund, and instead offered to transfer the credit to a different business who accepts *** vouchers. I replied to this message asking them to reconsider their position due to the fact that the error was between them and their partner ***, and not me. I was again given the same option as before.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:it is a clear bait and switch Regards, [redacted]

On February 7, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on February 9, ** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he would like to be refunded for his purchase to [redacted] since the merchant is out of business and is unable to honor the paid value of his expired voucher LivingSocial apologizes for the inconvenience ** [redacted] experienced when he tried to redeem his voucherSince the voucher expired on October 28, 2011, Deal Bucks have been credited to ** [redacted] ’s LivingSocial accountThis credit is equal to the amount paid for the dealWe’re unable to issue a credit card refund at this timeLivingSocial’s refund policy allows our consumer’s to request a full credit card refund any unredeemed voucher if the merchant goes out of business before the promotional period endsAfter a voucher expires, purchasers may only qualify for a Deal Buck refund We hope that this resolves ** [redacted] ’s issue Best regards, ***

My current experience with Living Social has been a nightmareI signed my contract on Sept 22, 2015, as of today (October 23, 2015), my deal is not liveThe Sale Rep was let go, along with many other employees, which is the reasoning I have been given for the delayThe Production Manager, Abigail P [redacted] *continually ignors my requests for a call back, Her boss Tess will not return my callsIt took a week for the Merchant Center to take me seriously, however, although they have "reached out to the Production Team" there has been no response stillI keep getting promises but no resultsAre they trying to avoid me, hoping I'll go away?

On November 6, 2014, the Better Business Bureau received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number LivingSocial received the complaint on November 6, [redacted] *** sent a complaint via the Revdex.com regarding LivingSocial because he was having trouble contacting a merchant associated with one of his vouchers [redacted] is requesting that his Deal Bucks credit be refunded to his credit card due to the merchant not honoring the vouchers [redacted] is also requesting to have his account closed and all of his contact information to be deleted from our databases LivingSocial apologizes for the trouble [redacted] has experienced with contacting the merchant associated with his voucher We have reviewed [redacted] ***’s request and found that our Customer Service team has honored [redacted] ***’s request to remove his Deal Bucks credit from his account and process a full credit card refund for the remaining balanceA total of $ has been refunded to [redacted] ***’s credit card per his request We have also permanently deleted [redacted] ***’s account per his requestSince there were two vouchers located on his account, we have emailed those to the email address associated with his LivingSocial accountSince [redacted] ***’s account has been completely deleted from our systems, his past purchase history has been removed and is no longer be accessible by [redacted] or LivingSocial We hope that this resolves [redacted] ***'s issue Best Regards, Sarah

I cannot logon into the *** website. Neither am I able to redeem any purchases!!!This has been going on for about four days now. I have not been able use the app nor can I log on from any other device!!! Yesterday I was unable to redeem a previous $230 deal that I purchased a few weeks before. I still cannot log on today and have started getting 403 errors. I can't log in from my computer, the app, nor any place else. Their system does not even recognize me as even have an account anymore. There is no live customer service, but Chat messaging support is via the website, which I cannot logon to!!! There is no live person to speak with. My bank account was charged. I've tried clearing my cache, cookies, and browsing history to NO AVAIL.

This is so annoying to not have have any telephone support and to be charged for a service that I cannot even acquire because I have no access to the website from anywhere to access anything!

On February 7, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the rejection of our February response on February 18, ** [redacted] rejected LivingSocial’s response via the Revdex.com because he feels that LivingSocial is holding his money hostage LivingSocial apologizes for the inconvenience ** [redacted] has experienced thus far** [redacted] ’s voucher has been expired for monthsLivingSocial will always honor a refund request for any unredeemed voucher if the merchant goes out of business before the promotional period endsAfter that purchasers are only eligible for a Deal Buck refund, equal to the amount paid for the voucherSince ** [redacted] ’s voucher expired on October 28, 2011, and he didn’t contact us until January 11, 2012, only Deal Bucks may be offered at this timeWe’ve credited an additional Deal Bucks for the inconvenience We hope that this resolves ** [redacted] ’s issue Best regards, ***

On Wednesday, Dec 4, 2019, I purchased a living social deal, offered by Palm Beach Medical, for Seven Laser Hair-Removal Sessions on a Small Area; spending $99.00. My vouch number is LG-***. Nothing in the description of the offer stated that the procedure would not be effective for blondes.
I scheduled my first session on Thursday afternoon, January 2, 2020. After signing in and getting to the treatment room, the technician explained that the laser targets pigment, and, since I am a natural light blonde, it would not work for me. I immediately asked to be reimbursed for the deal as it is of no value to me. The technician, Veronica, said I would have to deal with Living Social. She also persuaded me to try the first session and then decide whether to pursue a refund. She also persuaded me to schedule a second visit to give a stronger dosage a chance before pursuing a refund. I did agree to the first procedure and had it that day, but I have experienced no reduction in hair growth in the few days since the procedure. I did schedule a second session, but do not want to waste my time or risk being denied a refund. I believe it is wrong not to disclose up front the limits of effectiveness.
No natural light blonde or person with gray hair should purchase this deal as there is not chance it can work for them. Without that disclosure the offer is misleading. Consequently, I am requesting a refund. I attempted several times to contact Living Social on Monday January 6, Tuesday January 7, Wednesday January 8, and Thursday January 9, 2020, with no luck. No phone number is provided and when provided a link to an email, no email form or address was provided and the computer froze up. The web site continually states “We're currently experiencing higher than normal contact volume. We appreciate your patience.” Consequently, it is not possible to seek resolution from Living Social.

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondenceI responded to you a moment ago via email from ***@livingsocial.com.Regarding to your [redacted] Museum L.ALIVE voucherWe apologize that you were not able to redeem the voucher due to the account being deactivated during our investigationWe’ve gone ahead and extended the validity of this voucher until March 8, We have reactivated your LivingSocial account and you can now print your voucher without any troublePlease visit www.livingsocial.com and click on the "Sign In" link on the right side of the pageFrom there, you can sign in with the email address and the password you set when you created your account or made your first purchaseIf you need to reset your password, you'll have the opportunity to do so on the sipage.Regarding your complaint with the [redacted] Fitness voucher, we understand that you did not authorize this charge and it may have been accidentally purchased since the mode of purchase was through an android deviceWe’ve gone ahead and processed a Self-Service Trade In, for you to purchase a different deal.Here's how it works:Head to My Vouchers on the mobile app or [website](http://www.groupon.com/mygroupons)Select your dealSelect Trade In NowFollow the instructions to Trade In your voucher for a new dealTake your time finding the right deal!Please take note of the following: [redacted] You can start or restart the Trade In process up until days after this voucher expires or until 06/03/[redacted] If the deal you find is less than the amount you originally paid, we'll leave the difference in Deal bucks credit to apply to a future purchase.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

On February 10, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] * [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on February 14, ** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he never received the Solar Walk Way Lights he ordered on October 28, 2013, and would like to be refunded LivingSocial apologizes for the inconvenience ** [redacted] experienced thus farOur records show that on January 28, 2014, ** [redacted] was issued a full refund back to the card originally used for this purchaseIf **[redacted] has anymore concerns about this issue we can have an [redacted] Consumer Service Representative reach out to him directly We hope that this resolves ** [redacted] ’s issue Best regards, ***