LivingSocial

Attempted multiple times to purchase a voucher for *** Club membership for $35. The order would not go through, despite trying different method (tried 2 different credit cards and *** account). I contacted LivingSocial customer service via chat about this problem on July 21, 2018. The rep took my information and stated that she was passing the issue on to her supervisor, who would email me when a resolution was reached. She also took my phone number. Three days passed and I was never contacted. I contacted customer service again, and again went through the same process of giving my information, being promised that I would be contacted. Again, nothing. This is terrible customer service, and false advertising since the voucher is seemingly unavailable for purchase. Customer service reps are making false statements!

I had purchased 5 counts of New York city attractions passes for total of $420 on 7/20/2018 from your website. The passes were sold by a company called smart destinations. My family members travelled from UK and India just to visit New York on this weekend. However, when we went to visit Empire state building the next day, your passes did not work. We were standing in queue for 2 hours trying to get hold of you guys and smart destinations. Finally we were told by smart destinations that you have sold us expired passes. When we looked at the passes, it said Purchase date: Jul/21/2017, which is 1 year in past. Why would you guys do such a thing? This is insane as we purchased the passes from your guys on 7/20/2018. In short you sold us expired passes which were just a piece of useless paper for us. I then chatted with one of your agents who acknowledged the problem but did not help as it was a Sunday. Finally we had to shell out money from our own pockets to visit the attractions. When I demanded a refund your chat agent refused. This is ridiculous. I am not able to use your service when I wanted to because you sold me wrong passes. Today, on Monday, I receive email for new passes but now they are of no use to me. When I wanted to use them on the previous weekend it did not work. You sold me expired passes! So I paid all the admission fees directly at the counter of the attractions. My family members came to visit new york but instead had to waste precious time hassling with you guys. I want a refund of my $420. Keep your expired passes with you.

Purchased a voucher from an out of town restaurant. Unable to dine because our party was approached by two aggressive men. They were trying to solicited us for money but we informed them we weren't interested. One man raised his shirt up at us to display what appeared to be a small hand gun. We pulled off to never return to that area. After notifying Living Social of our encounter we were told we would not be able to receive a credit, refund or anything for our unused voucher. It was not worth putting the lives of our family members lives on the line trying to redeem this 13.00 voucher. Living social had no remorse in trying to understand our situation. It is very unfortunate that they never consider the customer concerns or complaints. They are only worried about their hidden policies on purchase returns. I highly recommend not purchasing any vouchers from an establishment that feels its customers lives are not worthy when visiting these area businesses. They do not check the credibility of these businesses or the areas in which they are located before they place these items up for sale. BUY AT YOUR OWN RISK! I was only asking for a credit if the money could not be refunded.

Purchased a voucher from an out of town restaurant. Unable to dine because our party was approached by two aggressive men. They were trying to solicited us for money but we informed them we weren't interested. One man raised his shirt up at us to display what appeared to be a small hand gun. We pulled off to never return to that area. After notifying Living Social of our encounter we were told we would not be able to receive a credit, refund or anything for our unused voucher. It was not worth putting the lives of our family members lives on the line trying to redeem this 13.00 voucher. Living social had no remorse in trying to understand our situation. It is very unfortunate that they never consider the customer concerns or complaints. They are only worried about their hidden policies on purchase returns. I highly recommend not purchasing any vouchers from an establishment that feels its customers lives are not worthy when visiting these area businesses. They do not check the credibility of these businesses or the areas in which they are located before they place these items up for sale. BUY AT YOUR OWN RISK! I was only asking for a credit if the money could not be refunded.

Bought a voucher for postalcontacts.com for biofinity lenses. when I tried to redeem the voucher postalcontacts.com stated that they do not sell biofinity contacts. livingsocial is refusing to refund the amount paid. I have exchanged numerous emails and chats with livingsocial and they refuse to refund the money.

I purchased a voucher for 2 for the Meadowlands fair in nj in the sum of $69 to be used between 6/21-7/9/2018. When I went to redeem it at the fair, the lady at the ticket window said they donot accept these vouchers. I have been calling, chatting with the CSR on their site and emailing them for several days now and they wont assist in getting me a refund. Livingsocial is the biggest scam, most of their vendors dont accept their vouchers and the ones that do do a terrible job. I want my refund

I purchased a Sealy Response Performance 14" Cushion Firm or Plush Pillowtop Mattress Set with Posturepedic Technology™ from Living Social on 6/9/18. I received a confirmation on 6/13/18 stating that the item was with shipper STI for delivery and would be delivered within 3-7 business days. The shipper never contacted me and I never received the item. Per Living Social's website, the item should have been delivered within 3-4 weeks of purchase (NLT 7/6/18). I have not received it. One week ago I contacted Living Social to request assistance in obtaining delivery information from the shipper. They have been unable to provide any information regarding the item or when it would be delivered. I contacted them today to request a refund. The stated they will not refund my money because the item was "Final Sale". I explained that they have not provided the item per the terms of the purchase and so are required to refund my money. They still refuse to issue a refund despite the fact that they have not provided the item and are unable even to provide an estimate of when the item could be delivered. It is not legal to retain my payment if they cannot provide the item purchased.

I purchased 4 Airport Parking Vouchers from Living Social on my mobile phone on 11 June, 2018. When going to use the vouchers the application on my phone kept crashing when accessing the vouchers. I tried to get a refund on 15 June, 2018. When trying to get the vouchers refunded, the customer service representative, said I should have reviewed the return policy when I signed up for living social (which was probably 6 to 8 years ago). I explained that there was no return policy information when I purchased the item. The representative told me I could have found it online. I continued to explain that I purchased this on my phone and do not use living social on their website. The representative kept telling me that its all the same. I then went back on the application to the product screen and purchase screen, and there is definitely nothing that explains the return policy. I just wanted my $44 refund, but ended up going in circles with the representative. I then spoke to the manager and that individual was even more condescending to me. When I asked for the corporate contact information, the supervisor gave me the contact information to their customer service department rather than somebody higher I could speak to. I gave up at that point. I never had this bad of a customer service experience and felt like I was talking to a brick wall.

I provided proof of purchase for a Livingsocial deal I purchased and I even provided a copy of the living social deal I purchased and they said they can't find the deal and won't return my money. I even submitted my bank statement showing the money deducted from my credit card on the date of purchase. There system has a glitch and has no record of me purchasing this voucher and even though I submitted proof they still refuse to refund my money.

I purchased item thru Living social for voucher for *** I then ordered the personalized sign from *** Received it with the name on the sign misspelled. I contacted Living Social and they say I need to go thru *** I contacted Personalized Planet and they gladly refunded my shipping cost which is the only monies paid to Personalized Planet from me. They referred me back to Living Social who I paid the $7.99 cost of the sign. Living Social will not refund me the money even though I received a personalized sign with the wrong/misspelled name on it and can not be used. I paid Living Social for the sign not *** I am requesting a refund.

I used an ad in Living Social to order from Video Editor 6 video tapes to be converted to DVD.
After several months of not receiving my DVD's, I contacted Video editor and they said they were very busy. I ordered these in August 2017 and last week received my video tapes but no DVD's or explanation. Since this ad was run thru Living Social, I contacted them and they said they were not responsible for that. It would seem to me that if they are going to promote and use these services, they should back the orders. They once again said I should contact Video Editor which I have tried to do via the internet as well as telephone with no response.
It seems to me that Living Social should not use these services id they are not going to back the the ad.
editor

I used an ad in Living Social to order from Video Editor 6 video tapes to be converted to DVD.
After several months of not receiving my DVD's, I contacted Video editor and they said they were very busy. I ordered these in August 2017 and last week received my video tapes but no DVD's or explanation. Since this ad was run thru Living Social, I contacted them and they said they were not responsible for that. It would seem to me that if they are going to promote and use these services, they should back the orders. They once again said I should contact Video Editor which I have tried to do via the internet as well as telephone with no response.
It seems to me that Living Social should not use these services id they are not going to back the the ad.
editor

Hi [redacted]Thank you for reaching out to us through the Revdex.com. We have reviewed your most recent comment and all internal LivingSocial correspondence.We’re sorry to hear that you were unable to make a purchase. For security purposes, our system prevents orders from processing if it...

thinks they might not comply with our terms of use. We can help to look on this further, please verify the following information:• Billing address associated with the card (for [redacted] users, please confirm the billing info associated with your [redacted] account)• Last four digits on the card• Your full name• Name as it appears on the card• Expiration date• The option you're trying to purchase• The quantity you're trying to purchase• If this is a LivingSocial Shop order, please provide the name/shipping address associated with the itemPlease note that issues like this are time-sensitive; as long as the deal is still available when I hear from you, I should be able to update your order.If you have further question you can reply to the email we sent a moment ago from [redacted]@livingsocial.comThank you for your understanding.Regards,[redacted]ManagerLivingSocial Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [redacted]@livingsocial.com.Regarding your complaint: It appears this was already...

taken care of.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerLivingSocial Customer Support

Company essentially attempted to steal money by voiding all accumulated dealbucks in my account without notification of any kind. I found out when I made my mother's day gift purchase. Company eventually returned funds but would not apply any of the funds to the recent purchase. They instead cancelled my recent purchase and voided the voucher. Now mom has a terrible experience trying to redeem the voucher and I need to figure out an alternative solution. Ruined the mother's day gift and they are holding funds in captive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although they are letting me return these items, they should watch type of items they are selling and make sure they are durable and reliable products. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Maybe an explanation of why this happened would be a great start! Also, I should be compensated for the ONE TIME ONLY $10 discount which I can not use now. Or at least given the discount to use on another deal that is actually participating.
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. We appreciate you bringing this issue to our attention. We have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from...

[redacted]@livingsocial.com.Regarding to your concern with the Laser Beauty Works voucher, we apologize for the trouble and inconvenience. This is not the kind of experience we want you to get with any deal on LivingSocial. Please be advised that Fine Print states that this deal is "Valid for new clients only," therefore the business will not accept vouchers from previous customers. We include the fine print section to every deal we offer. This fine print will let you know the terms and conditions of the deal that you should know before making your purchase. For you to review further, we also include the merchant website.Regarding your desired settlement, we have initiated the Trade In option on January 22, 2018 and you were able to use the issued deal bucks to exchange it for the Wine Experience Cafe and World Cellar deal.If you have further question you can reply to the email we sent a moment ago from [redacted]@livingsocial.comThank you for understanding.Regards,[redacted]ManagerLivingSocial Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this matter has been resolved, less than satisfactorily! They have no right to take money from patrons and then not issue a refund or trade REGARDLESS of their ambiguous "fine print".  The language does NOT state it is their policy or that of the merchant, ergo not their decision to refund or not and should ONLY be that of the merchant.. Additionally, if money is paid for an item or service pay they must either return or exchange it, not steal it!
Sincerely,
[redacted]