LivingSocial

Complaint: 12796079
I am rejecting this response because:Issue is not resolved because company sold invalid vouchers that were not honored at the business at the date specified.  They should allow courtesy credit for all vouchers affected instead of profiting from invalid vouchers. Sincerely,
Daniel Tang

Hi [redacted]Thank you for reaching out to us through the Revdex.com. We have reviewed your most recent comment and all internal Living Social correspondence.We apologize for what happened to the item that was not delivered from your voucher 1800Housewares. We’re sorry to hear that you were...

unable to receive your purchased item in time for Christmas. We didn't mean this to happen and cause you inconvenience.Regarding your concern, it appears that this issue was resolved. We have processed a refund to your credit card ending number [redacted] with the total amount of $85.00 on January 2, 2018. This will be reflected to your bank statement within 10 business days.If you have further question you can reply to the email we sent a moment ago from [redacted]@livingsocial.comRegards,[redacted]ManagerLivingSocial Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. We have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding your complaint for the item you received for the [redacted] Nexus 6 32GB 4G LTE Smartphone, we appreciate you providing...

feedback about the item that you received. We can assure that the item is brand new, LivingSocial's items are accurately as advertised. On the deal description, it also says that the Smartphone's carrier compatibility is Unlocked for all GSM carriers which includes  [redacted]. With regards to your refund request, we have received a report from [redacted] that you have disputed this charge. Please be informed that once a dispute is filed, LivingSocial will no longer be able to assist with any refund discussion for the order in question. Please also be aware that initiating charge-backs for non-fraudulent purchases in your account may result in the account being deactivated in accordance with our terms of service.  If you have further question, please reply to the email we sent a moment ago from[redacted]@livingsocial.com for us to assist you further.Regards,[redacted]ManagerLivingSocial Customer [redacted]

Complaint: [redacted]
I am rejecting this response because:  It is my understanding that the value of my voucher is worth what I paid for it.  But, because the company is no longer in business, I can not use it.  I believe that Living Social should compensate me somehow as it is not my fault the company went out of business.  Living Social must do something for those situations.  I think a fair response for them would be to allow me $191 of credit on Living social so that I can use the value to purchase other items on their site.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I called the theatre and spoke to [redacted]. He said they were fine with the transaction being refunded but it had to be processed by living social. So there’s no reason that living socials can’t refund the transaction given its own failure to properly inform the customer of all pertinent information and the fact that the theatre is fine with the transaction being refunded. A sale can only be final if the consumer is well informed of all the restrictions and information necessary to make a decision.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  While I definitely appreciate the response, it was in the fine print  and I don’t believe it is made very visible to customers. I also do not wish to have store credit as I will not use the services again. So I am respectfully requesting a refund. Additionally in the confirmation email that I received there is no expiration date. I would highly recommend that you add that to your messages back to customers so that when they refer to their email to use their purchase it’s clear it has an expiration date. I hope my feedback is helpful to the company for further business with other prospective customers.   Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Does not satisfy my concerns - offering nothing to resolve my complaint
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@livingsocial.com.Regarding your complaint: Sorry for any trouble with this deal.On...

the original screen where you made this purchase, https://www.livingsocial.com/deals/n-simple-canvas-prints-8x10-custom-canvas-pri...⇄ we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Promotional value expires 90 days after purchase"Your purchase was made on 10/07/2017 and promotional value expired on 01/05/2018. Please be aware our refund policy is 3 days from the purchase date. I'm able to go ahead and make a one-time exception in this case. I've just canceled this order and issued a refund of $22.99 in Deal Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Deal Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account.While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future. Of course, if you ever run into difficulty redeeming your voucher, please don't hesitate to contact us.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerLivingSocial Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Living Social correspondence.I responded to you a moment ago via email from [redacted]@livingsocial.com.Regarding your complaint on a deal that you thought...

that is near your location.We're sorry for the trouble and we don’t mean to confuse you. We would like for you to have an easy and amazing LivingSocial experience.In order to accommodate both merchants and customers, we've listed all Fine Print on the deal page. Please see this FAQ https://www.livingsocial.com/faq#faqs:content-143 . This will help you for future deals that you will purchase with LivingSocial.We understand you may not have known about the Fine Print restrictions and we have a 3-day cancellation window for any deals purchased with LivingSocial.As a new and valued customer, we are pleased to let you know that we have refunded $73 back to your credit card ending in [redacted]. This will credited within 7-10 business days and will take your bank’s normal posting timeframe for it to show on your credit statement.If you have any additional questions or concern you can reply to this mail or feel free to contact us.Thank you for LivingSocialRegards,[redacted].ManagerLiving Social Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [redacted]@livingsocial.com.Regarding your complaint: We don't mean any inconvenience and...

we are looking into a smooth transition with the acquisition of LivingSocial to Groupon.We would like to inform you that the issued Deal Bucks on your account was voided due to a [redacted] dispute.Our team is currently working on your PayPal dispute and you will receive further communication via email with the progress.Thank you for your understanding.Regards,[redacted]ManagerLivingSocial Customer Support

Complaint: [redacted]
I am rejecting this response because: More lip service Prefer refund then promise that account may work in future
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [redacted]@livingsocial.com.Regarding your complaint: We have issued you a full refund...

for this voucher.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerLivingSocial Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [redacted]@livingsocial.com.Regarding your complaint: We will reach out to these...

merchants on your behalf.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerLivingSocial Customer Support

Hi [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Living Social correspondence. With regards to your complaint about your Lake House Restaurant voucher, this is not the kind of experience that we want you...

to receive with any deal on LivingSocial. We appreciate you raising this concern to our attention.We carefully reviewed the account and we must apologize for the delayed response.  It appears that this issue is resolved as we have processed a refund back you to your [redacted] account with an amount of $2.00. Please be advised that the full refund was processed on September 15, 2017 and will reflect on your account statement as a credit within 10 business days.If you have further questions, you can reply to the email we sent a moment ago from [redacted]@livingsocial.com, and we will make sure to take care of it.Thank you for understanding.Regards,[redacted]ManagerLivingSocial Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12504303, and find that this resolution is satisfactory to me. It’s unfortunate that customer service has become such an afterthought with companies like this that your complaint is just generalized and given canned responses, but in the end it’s not worth pursuing.  Neither organization in this complaint (LivingSocial and Groupon)had a clue what to tell me, and directed me elsewhere.  That was frustrating but seems to just be the way things are today when customer service is all outsourced overseas.
Sincerely,
Troy [redacted]

Hi [redacted]  
  Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence.  We appreciate you responding to our email at [redacted]@livingsocial.com and providing the necessary information needed. With regards to your complaint about your Murder Mystery Dinner voucher, this is not the kind of experience that we want you to receive with any deal on LivingSocial. We appreciate you raising this concern to our attention. It appears that this issue was resolved as we have processed a refund to your LivingSocial account as a deal bucks with the total amount of $124.00 on September 15, 2017. This refund is under your LivingSocial account using the email address [redacted]@yahoo.com. And we are happy to know that you used the issued deal bucks credit for another deal.If you have further question you can reply to the email we sent a moment ago from [redacted]@livingsocial.comThank you for understanding.  [redacted]SupervisorLivingSocial Customer [redacted]

Livingsocial advertises "local" deals and in my local deals there was something I purchased where I could convert 500 photos to dvd. As I have done numerous purchases with them over many years I have never had the need to feel like I need to examine everything for restrictions. After I purchased them I went to look for how to redeem like normal and that is where I saw that this was a local deal only but for Illinois.......Not NY and not Long Island. There should be no reason why anyone would think that they should have to travel 15+ hours just to redeem a voucher. My trip would offset the "savings" I would have gotten. I think they fully tired to play bait and switch with its customers and I feel its disgusting. I have purchased these same deals in the past where converting photos if not local you were able to mail them in. I contacted customer support and they fed me well it was in the fine print but that is no excuse for them breaking their own advertising. This was fully misleading and misrepresenting of what was offered.

Complaint: [redacted]
I am rejecting this response because:the email on the account is: [redacted]@yahoo.comSincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence.  With regards to your complaint about your [redacted] Inn & Suites voucher, this is not the kind of experience that we...

want you to receive with any deal on LivingSocial. We appreciate you raising this concern to our attention. It appears that this issue is resolved as we have processed a refund back you to your credit card ending number [redacted] with the total amount of $124.00 on September 7, 2017. This will be reflected to your bank statement within 10 business days.  If you have further question you can reply to the email we sent a moment ago from [redacted]@livingsocial.comThank you for understanding.  [redacted]SupervisorLivingSocial Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding your concern about the delivered item Elements of Love [redacted] Elements Cross Necklace. We’re sorry to hear that you were...

unable to cancel your purchase within the 2 hours window cancellation period.With relevance to your refund request, I've noticed that we have already processed the refund back to your original form of payment on the 3rd of January 2018. This return met a specific set of criteria that allowed us to refund your purchase without requiring you to ship it back to us. Your money has been refunded to your [redacted] card ending in [redacted], and will reflect within 7-10 business days.Please reply to the email we sent a moment ago from [redacted]@livingsocial.com to let us know if you need further assistance.Regards,[redacted]ManagerLivingSocial Customer Support