LivingSocial

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Living Social correspondence.With regards to your complaint about your experience with LivingSocial, this is not the kind of experience that we want you to receive...

with any deals. We appreciate you raising this concern to our attention.We understand that you want to use your deal bucks in purchasing the deal for [redacted] Food at [redacted]. We are sorry but during the time that you are trying to purchase this deal, it is no longer available or sold out. Please be advised that we offer a limited number of vouchers for any deals running in our site.And regarding your request to have the refund of $10.00 deal bucks on your credit card or additional credit of $125, unfortunately we are unable to refund the deal bucks credit back to your credit card. This deal bucks credit was issued when you requested for a refund on July 3, 2017 for One Eyebrow Wax voucher from [redacted] Skincare that was purchased on May 1, 2017. We made an exemption by refunding it back in a form of deal bucks since it was past our cancellation window of 7 days from the purchase date. The good thing about the deal bucks issued is that it will never expire and will be automatically be applied on your next LivingSocial purchase.We don't mean any inconvenience and as a compensation, we have issued an additional $10.00 non-expiring deal bucks credit immediately available on your LivingSocial account.If you have further question you can reply to the email we sent a moment ago from [redacted]@livingsocial.comThank you for understanding.[redacted]ManagerLivingSocial Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [redacted]@livingsocial.com.Regarding your complaint: I’ve sent your return labels...

to your email address. Print the labels and return the items for free. Check the status of your return by visiting www.livingsocial.com/mystuff. Locate the item you returned, then select “View Details” and “View Return Status.” When we receive the item, you’ll be refunded to your original form of payment within 10 business days.Most LivingSocial Shop items offer free returns and can be returned within 14 days of delivery (unless otherwise stated in the Fine Print). Although your item was delivered on 3/30/18, I’ve gone ahead and made an exception in this case.We understand that as a new customer, you may not be aware of our policy, but if you ever want to return a goods item in the future, be sure to check out the tips on our FAQ, How do I return a LivingSocial Shop item?Thank you for your understanding.Regards,[redacted]ManagerLivingSocial Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted], Thank you for reaching out to us through the Revdex.com. We appreciate you bringing this issue to our attention. We  have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from...

[redacted]@livingsocial.com.Regarding your concern with your [redacted] Street Theater voucher, the age restriction is included on the original page where you purchase this deal. You can see this restriction below the image, under the  “What You'll Get” information. We ensure that all information and restrictions are all included on the deal page. Regarding to your refund request, we apologize but we are unable to process a refund since this deal is Final Sale. In addition to that, we noticed that you filed a dispute for this charge with your financial institution. Please be advised that once a dispute is filed, Livingsocial will no longer be able to assist with any refund discussion for the order in question. If you have further question you can reply to the email we sent a moment ago from [redacted]@livingsocial.comThank you for understanding.Regards,[redacted]ManagerLivingSocial Customer [redacted]

Hi [redacted],Thank you for reaching out to us through the Revdex.com. We appreciate you bringing this issue to our attention. We have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding to your concern with your Printerpix voucher. We’re sorry to hear...

that the item you receive is not as what was advertised, this is not the kind of experience we want you to get at any deal in LivingSocial. Please be advised that this is a third party merchant and they are solely responsible to purchasers for the care and quality of the advertised goods and services.Regarding with your desired settlement, it appears that this issue was resolved. We have issued a $13.00 Deal Bucks credit on the 4th of January 2017 to your account. Additionally, it looks like on the same day you used this deal bucks credit in purchasing your Ramsey Theatre voucher.If you have further question you can reply to the email we sent a moment ago from [redacted]@livingsocial.com for us to assist you further.Regards,[redacted]ManagerLivingSocial Customer [redacted]

Hi [redacted]   Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. Regarding your complaint, we apologize for any...

inconvenience that this has caused you. This is not the kind of experience we want you to get from LivingSocial and we appreciate your feedback as we use this to help us improve our services. Regarding the status of your account, we have reactivated your account and you can now log in without any problem. Your security is one of our top priorities. Our system detected a possible risk on your account and for security purposes we temporarily deactivated the account while we investigated. If you forgot your password, you can send a reset password link by clicking the “forgot password” button in the sign in page. To contact our Customer [redacted] team, click on the HelpWizard tab above. 1. Select the order you need help with and click Choose. 2. From here you can view the Fine Print. You may also be able to make changes to your order. 3. For further assistance, click Continue with this Order. 4. Tell us what's going on by entering a brief explanation in the prompt. 5. If the suggested help topics don't resolve your issue, click Continue or No, I Still Need Help and select from the recommended available contact options. 6. Click Request a Call to receive a call back from an agent. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding.  Regards, [redacted]Manager Groupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: I've replied to their email twice and no one is responding to my questions. They're not offering to refund my money, even though they never delivered the items I purchased. They're only offering credit on their website and they didn't tell me the amount or how long I have to use the credit. Previously one person told me I only had 24 hours to spend the credit and that's not enough time. Now, I've asked them questions about their offer and they haven't responded. This is how horrible their customer service is.To me, store credit isn't sufficient given that they're not responding to me. It's not like I changed my mind about the purchase, it's that they vouchers were never delivered. I spent nearly $100 and I want a full refund. The hassle of how long this has taken and how they haven't responded to any of my complaints and emails is cause enough for a refund.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [redacted]@livingsocial.com.Regarding your complaint: I am truly sorry to hear about the...

experience you had redeeming this LivingSocial deal. We're always working to make sure every LivingSocial experience is both fun and a great value. I sincerely apologize that we haven't delivered in this case.To help make up for the trouble, I've issued $82.40 in Deal Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. Please note that by doing so, I have also voided the initial credit of $27.46 offered to you.Any Deal Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.livingsocial.com/mystuff.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using LivingSocial. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Thank you again for reaching out to us. Please let me know if there is anything else I can do for you by replying directly to the email I sent via [email protected] you for your understanding.Regards,[redacted]ManagerLivingSocial Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [redacted]@livingsocial.com.Regarding your complaint: I've found this purchase, but it's...

not in the account associated with this email address. It looks like you made the purchase with different email addresses. This purchase is in your account associated with [redacted]@hotmail.com. I will respond to the email address used for the Revdex.com request [redacted]@gmail.com.I'm sorry for any trouble with this ticket purchase.Typically, after the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn’t work for you.However, because the time of the event has been changed, I am able to make an exception and cancel your purchase. I've just canceled this order and issued a refund back to the original form of payment. Please allow up to 7 to 10 business days to reflect.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerLivingSocial Customer Support

Hi [redacted]
  Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Living Social correspondence. We apologize for any trouble. We made a detailed review of your concern and we don’t mean any inconvenience while...

you are trying to use your voucher for the [redacted] WESTPORT. You have mentioned that the you were having a trouble in scheduling your stay in this hotel. The Escapes voucher has a refund policy of 30 days. We are unable to have this refunded since it’s already pass our refund window, however we can issue full credit for the amount $129.00 deal Bucks to your LivingSocial account. This will be a credit that you can use to repurchase new deals with LivingSocial . Let us know if you want to take advantage of the Deal Bucks credit. You can reply to the email we sent a moment ago from [redacted]@livingsocial.comThank you for understanding. Regards,  [redacted]ManagerLivingSocial Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence.With regards to your complaint about your [redacted] DIGITAL MEDIA voucher, you mentioned that you mistakenly purchased this deal and...

you're asking for a refund. We appreciate you raising this concern to our attention.It appears that this issue is resolved as we have processed a refund back you to your credit card ending number [redacted] with the total amount of $46.79 on August 16, 2017. This will be reflected to your bank statement within 10 business days.If you have further question you can reply to the email we sent a moment ago from [redacted]@livingsocial.comThank you for understanding.[redacted]SupervisorLivingSocial Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [redacted]@livingsocial.com.Regarding your complaint: Please give us the details...

of your transaction.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerLivingSocial Customer Support

Complaint: [redacted]
I am rejecting this response because:I would just want a refund for the Spin Class. I have not had a problem with other shopping site. It's not buyers remorse. I know the problem was with Living Social site.   Sincerely,
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:They have yet to accept that their first customer service rep misled me. They also haven't recognized that they continue to keep these fraudulent companies services listed on their site, despite multiple complaints, poor reviews and the companies not responding.There's no need to pursue this further, I've given up and will use my credits for something else and then no longer do business with LivingSocial. I appreciate the Revdex.com trying to assist.
Sincerely,
[redacted]

This company sells invalid vouchers.
I had purchased the following vouchers form Livingsocial and they have issued invalid vouchers. When you try to use their vouchers, the business either states that they do not accept Livingsocial vouchers or they were not paid for/voucher names were not transmitted to the merchant this they are invalid. Everyone should beware as this company sells you vouchers that are invalid. I had contacted Livingsocial and they said they don’t care and to blame the merchant they sold vouchers for.

Le Reve
Libretto Pizza
*** 100

I placed an order for a camera on April 4th and the item should have shipped 2 days later according to the website.I have been waiting for a tracking number for almost 10 days and finally called and was able to get someone on the line.The representative could not help and I asked to speak to a supervisor or at least to someone based in the USA since the connection is better and they usually are able to assist better. I was told this is impossible. I went back to the website and tried to complain via customer service https://www.livingsocial.com/customer_support#select-issue

Unfortunately that link does not work as the page doesn't load I also looked at the -about the company-section and there is another link https://corporate.livingsocial.com/ourcompany

if you scroll down there is a hyperlink that says "if you ever have a problem, we will work hard to fix it" When I clicked on that link I got a 404 error. Clearly this company is avoiding properly servicing their customers.I don't want a refund, I want the product that I purchased 10 days ago. This product is STILL for sale on the website so they cannot claim they no longer have it in stock.I also want to say that the customer service has repeatedly tried to offer a refund even when I expressly stated I want the product that I ordered to be delivered ASAP. If they are still selling it online then it should be available to ship to me ASAP.I also had to call them to follow up, had I not called and waited and followed through they would have just kept my money. I wonder how many other people are also waiting for products they likely will not receive unless they followup with phone calls to overseas call centers that are set up to be a bigger inconvenience that support.After over an hour on the phone I was finally able to get a supervisor email to escalate and apparently there was an exchange of info that I was not allowed to see according to ***.I specifically asked him to cc meintherequest but he didnt

I purchased a voucher from LivingSocial for a $20 voucher at *** for movie rentals. I followed the instructions to register/redeem the voucher at *** online. However, when I entered the voucher # and pin I was given from LivingSocial, I received an error code saying that the voucher had no balance. Apparently, I spent $12. to buy a $0. voucher. For several months, I have been emailing LivingSocial in order to get this resolved with absolutely no progress. I have copies of all the emails I have sent and received. They apparently have no phone number to contact them and the emails I have sent generate generic responses that don't address the issue and, blame it on ***. I asked that they either refund the money I spent or reissue the voucher with a valid amount on it. They said it's against their policy to refund my money as I purchased a voucher that was a final sale and they said they couldn't reissue the voucher either since they concluded it was *** fault. Either way, I paid for something I didn't get and they refuse to help me. I have talked to *** 3 times and they have told me that LivingSocial (which is now Groupon) generates the codes for redemption and that they have no way of helping me as they don't generate the codes needed. I realize that this is not a king's ransom in monetary terms, I just want what I paid for and I'm tired of getting the run-around from LivingSocial.

This complaint involves a customer service and product issue. I purchased a Livingsocials coupon that didn't work after the expiration. It was worth over 100 dollars, but after the reservations it was reduced to about 60 dollars. I have tried several times using the promo, I've contacted the Jus Juice company, and I have e-mailed Livingsocials about it several times. The last e-mail stated if I didn't get satisfaction, to contact them as the last resort. I followed the steps and no satisfactory results as of yet.

Purchased a voucher for services at a salon. The phone number listed is not to the salon but to an indivi6that says she does not work for that company and does not accept living social vouchers, nor has she ever been affiliated with living social.I have emailed living social as there are no phone numbers to contact anyone and I never get a response.