We did perform all of the repairs that she listed. She did also have a complaint of the radio not working when she picked up her car. The service manager, Carmon C[redacted] handled the complaint and she told him that she wasn't able to bring car back to us to check it out. So Carmon drove...
approximately 25 miles to her home to check out the radio. He verified that it in fact didn't operate and also that there were no signs of our engine repair that caused this to happen. The coincidentally the radio had and internal failure. The customer told Carmon that she had an aftermarket extended service warranty on her car. Carmon contacted the warranty company and the radio was covered by her warranty with a $100 deductible. Carmon has since ordered and replaced the radio for the customer and Lia Hyundai paid the deductible for the replacement for her. Lia Hyundai verified that the radio failure was not caused by them but in the interest of Customer Satisfaction they Absorbed the $100 fee and took care of the customer.Jim F[redacted]Service DirectorLia Auto Group
We
are willing to have the customer contact me [redacted] (Chrysler
service manager) to make an appointment to review and verify any concerns he
may still have with his vehicle. Thanks [redacted] Lia
CJDR
Service
Manager
Please see attached documents for Mrs. [redacted]. We follow a specific protocol when it comes to making all remaining payments for a lease return. Unfortunately we cannot control how Hyundai Motor Finance applies the payment check that we send. We did pay the agreed upon amount to [redacted]...
Finance. I have tried to assist Mrs. [redacted] as much as possible with her remaining bill. Thank you
Dominick F[redacted]
General Manager
Lia Hyundai Enfield
[redacted]
[redacted]
As of November 13th [redacted] has taken delivery of a Certified Pre Owned 2017 Hyundai Elantra with the balance of a 10yr/100,.000 mile warranty as well as an additional comprehensive certified wrap warranty.
Mr. [redacted] was sent a $50 gas card as agreed on 1216/2016 via certified us mail delivery wasattempted 2 times and notice was left that the package was available for pickup at the local postoffice. On 12128/16 delivery was refused at the Mr [redacted] residence. Several times betweenthen and the...
date of his complaint he was offered the opportunity to come in and receive thefuel he's requesting, both in writing and by phone. We also offered to have an employee pick hisvehide up and fuel it for him. He was not open to any of those options. The only acceptablesolution for him was for us to send a non traceable package to a po box. We felt uncomfortablesending an activated prepaid card without traceability. He has since requested to contact and nocommunication with him, and we've abided by that request. We feel like we've gone above andbeyond to fulfill out obligations, however we are attempting to send another certified lettercontaining the requested $50 prepaid gas card to his address.ThanksAaron [redacted]General ManagerLia Honda[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I read the response from Mr. [redacted] and I guess I am not surprised he has "altered" the truth in what actually happened with my encounter with his dishonest employees. I have attached handwritten figures from the sales manager and/or the finance manager, I am not sure because [redacted] (saleman) had to go in the back to speak to [redacted](sales manager) (NOT THE SALESMAN, AS MR. [redacted] CLAIMS) and I have attached the figures given to me by Mr. [redacted] on Monday. As you can see, the SALES MANAGER did not have a VIN Etching charge in his figures, because I was never told of this charge or that I had the OPTION of not paying it!! He never asked me if I wanted it or not, because I had no clue of it. PLEASE SEE THE $558 FOR SALES TAX???????
Also, THE SALES MANAGER IS THE ONE WHO OFFERED THE REDUCTION IN MY PAYMENT AFTER HE LIED ABOUT MY PAYMENT OF $1,800. HE SAID, "I TELL YOU WHAT, I"LL MAKE YOUR PAYMENT BE $99.00 WITH THE TAX". And I said, "Really? Thank you".( I have my daughter as a witness to this!) He never said that in order to get your payment to 99.00 you have to put more money down. I TRUSTED these people and they were lying to me. Mr. [redacted] is not being truthful in his response. He knows EXACTLY what happened and that is why he was MORE THAN EAGER AND WILLING to give me my money back that day.
And, as I had stated in my email to Mr. [redacted] the next day, "Why was I happy that I got my money back, because you stole it from me in the first place!! I did shake his hand when I left because I was thrilled I got MY money back, but then I thought about it and I realized it was stolen from me, I should have gotten it back!!
That is why I want them to reimburse me the acquisition fee of $595.00 as a "good faith gesture". I am quite sure the dealership can reimburse me that fee, seeing as most of the Honda ads say that the acquisition fee is included in the 1999.00 down! Or they can take it out of another account they have, like the "UNSATISFIED CUSTOMER FUND" as I am sure they have such an account. They should "eat it" as these are the consequences of such unethical behaviors. Then maybe they will train their employees to be honest and more helpful, rather than to be liars and evasive!!!!!
To whom it may concern, [redacted] brought her car in to us for the first time on 6/16/2016 with 69,452 miles on it to perform two recalls. The first recall was 088 08-01-025 sab wiring clip/wire reroute the second recall...
was 091 front lower control arm/frt sub frame inspection and rustproof. The exhaust needs to be removed to access the sub frame upon reinstalling the exhaust the center flex pipe cracked where it was rusted thru and started leaking. Prior to completing repairs we placed a courtesy call to the customer to explain what had happened and that the exhaust cracked due to rust and will be louder than normal. The repair would be to replace the center flex pipe. We offered to not charge for labor to install the flex pipe if the customer wanted to supply the parts. This is considered collateral damage and is not related to the recall performed this was also explained to the customer. I have not heard from the customer to take me up on my offer. No further repairs have been made at this time. Also the technician noticed the front flex pipe was previously replaced prior to arrival at our shop. Salvatore L[redacted] General Manager Lia Hyundai of Hartford ** [redacted]
All I can say is that do not go to this place ( LIA NISSAN of Colonie NY ). All they do is send you scammed bogus letters to lure you to their place. They use hasty, aggressive sales tactics. The transaction happens very fast and you will just find out later that you got a new car that is worth more than it cost. You are now stuck with a bad deal. I received a letter from Dave B[redacted] with checks attached promising me that I can have lower monthly payments for my car and no out of pocket cost. Its a scam and they will not base your purchase on that letter and checks nor even mention the letter that you have. Then suddenly I found out that I signed up for a bad deal and got a new car with much higher monthly payments and cost. There is no loyalty privileges here at Lia Nissan of Colonie. Please do not go here or do your research before you go here. You can get more of a deal on other dealership than at Lia Nissan of Colonie NY.
We are sorry to hear that Mr. [redacted] feels as
though his complaint is being ignored, however Daniel F[redacted] has been in
contact with the customer on multiple occasions regarding this issue. Upon our
last communication with Mr. [redacted], Daniel informed him that we would
need documentation...
that supported his claim that the driver’s door power lock
was not in working order. Due to Mr. [redacted]’s geographical location, we need
said documentation to support that the problem truly exists. This is due to the
fact that Mr. [redacted] stated he did not notice the issue while he personally
drove the Silverado in question from Albany, NY to Pittsburgh, PA. If the
documentation is provided as previously requested, we would be willing to
provide one – hundred and fifty dollars (150) of the three – hundred dollars
(300) due. Please forward supporting document to Christopher S[redacted] at [redacted]Chris S[redacted] General Manager LIA CHRYSLER JEEP DODGE RAM SRT
The major issue here was that the customer works for [redacted] with the car on Friday night and weekends and they would not allow her to utilize our loaner car to do her business. Chris [redacted], our service manager kept him abreast of the whole process nearly on a daily basis. Unfortunately. a star case had...
to be opened through Chrysler to get an ok to replace the body control module which 2 different technicians diagnosed up front. Chrysler wouldn't ok the part to be replaced until a series of tests were done to their satisfaction. The whole process is done by email, which the customer was given a copy of to see they were a priority to us and how long it took to get responses from Chrysler on the next step they wanted checked. Everything took about 2 1/2 weeks from start to finish including weekends. The car was completed on 11/2/16 and picked up by the owner, [redacted]. Everything is working properly and he was satisfied. Let me know if you need any other information. Joe [redacted] General Manager Lia Chrysler Jeep Dodge Ram Northampton
I tried everything for this customer to get her out of used Compass and into a new one she was ok with payment of $450 we wrote it up then she must of talk to someone and backed out. I can’t keep her payments the same on a new Jeep Compass that she has on her 2012 Compass with 60k. I don’t have a used one to switch her into too.
We
will gladly try to facilitate Mr [redacted]'s wishes to trade out of the
vehicle. Please have him call me directly.
sans-serif;">
[redacted],GM
Lia
Infiniti
Phone ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I contacted them because they charged my account without authorization. In addition to that the vehicle that they were paid to repair was not and still isn't repaired. The vehicle is currently in another repair shop and I am awaiting their diagnosis. So far the issues appear to be a result of the repairs not being completed properly. The same repairs that this repair shop was paid for in full. So because I "allegedly" spoke to someone in a threatening manner, they are not obligated to uphold their responsibility of making sure that the repair was completed? I have already begun a complaint with DMV as these emails and responses are not helping me get my car repaired or holding the repair shop that neglected to repair the vehicle that they were paid to repair, responsible.
Regards,
[redacted]
dear better buisness bureau this letter is in reguards to complant id#[redacted] i am asking for you to asst me with one of your 5 star buisnesses lia auto group back on april 29th I went to lia looking to lease a new dodge ram p/u I talked to a salesman at the dealer named ** told him what I was there for and he took me out side to show me the trucks on the lot I was undecided on crew cab or extended cab and decided on a gray ram 1500 said I wanted to know about remote start and navagation and he starts telling me that all that is included in the "u-connect " so he starts to tell me about "u-connect" and explaned that it was like chevys version of on-star and that this service and sirius xm radio were free services from chrysler the sirius radio was free for 1 yr and the "u-connect" was free for 6 months and what a great system it was and that I connects your phone your computer and the vehicle all together and that you get oil change reminders and service bullitens and recalls all thru this system . I asked the salesman ** how much the "u-connect" was after the 6 free months and he told me that they dont have that information because chrysler has all sorts of incentives to keep members connected so I leased truck apon delivery when salesman was showing me the truck he pushed the navagatin button on radio and it said not connected thats when he told me about having to set up account with "u-connect" and that I could do it at home on my computer . that it has step by step instructions on how to link and set up account .so after work the next day I set up account with "u-connect " and go thru setting it all up and cant get truck to connect so I call dealer and aj. was not in so I talked to service person who tryed to asst. and had me call "u-connect" .They tried to help me fpor about 1hr then they had me call chrysler they tried to help for about 2 hrs then they transfered me over to tech. support and thats where I found out that truck was not capable of "u-Connect' so I called dealer to talk to someone and was sent to voice mail left about 15 messages never to this day was those calls returned and thats when I started calling everyone in that company salesman, his .manager[redacted] general manager [redacted] a manager rick and thats when they made offer to have me trade up to another truck which was ok till I was told that I was going to have to pay $5000.00 for that to happen I made offer after first day to take back my trade in and go somewhere else to get vehicle they declined that offer so I called and opened a case at chrysler the number for that complant is [redacted] then I made numerious calls to lia group all unawnsered the called lia group comptroller [redacted] who is the only person who returned my calls and he assured me he would in his words "make this experance right" and that was the last time I had talked to anyone at lia auto group not that we haven't placed manny manny calls to them thats the short version of my experance with one of your 5 star buisnesses any help you could give me would be greatly appreciated thank you !!!!!! [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards, [redacted] I believe you expected that I do find the response to be
satisfactory concerning ID [redacted], it totally failed to address the issue. While much of Mr. [redacted] response is fairly accurate there
are some issues that do not find agreement with me. First of all I DID ask for Zero Per Cent financing and Mr.
[redacted] said it could not be offered to me even though the ad on website said it
was. Then I said I will pay cash. As for the dispute I have Mr. [redacted] answered it for me, and
I must say better than I could. His
response speaks clearly, in my humble opinion, that I was the victim of the
classic definition of “bait and switch by Lia KIA”, his response addresses
that, not me. I quote him “the ad said
it was a Hybrid EX with the technology package”. That is the ad that I responded to precisely,
that is the car I was thought I was purchasing.
No one at the dealership ever alert me to the fact that I was not buying
the they advertised, they in bad faith lead me to believe I was buying the
advertised car. In fact to make to make sure I got everything I asked the sales
rep “Do both of the cars come with heated and ventilated seats”, she reviewed
her information and answered “yes they do”.
I said I will take the Smokey Blue. Once again in my humble opinion I feel that I am also a
victim of the “classic definition of Deceptive Advertising”. I went specifically to Lia KIA because they
advertised two fully equipment year old model 2014 Optima Hybrid for
$19,999.00, it was not discounted for me as Mr. [redacted] would have you
think. I did not ask for a discount
because I knew it was a great value for a Hybrid EX with technology package. In fact after I complained in a letter to Lia KIA in Albany,
that they ignored, they changed the description of the Pearl White Hybrid I was
also considering and reduced the price.
A self-admission of the false advertising of the vehicle. It appears that a resolution will only be resolved by going
forward with a matter in the courts of the Commonwealth of Massachusetts. Thank you so much for assistance that you tried to get but
it appears Lia has no intentions of addressing a serious breach of faith. Sincerely, [redacted]
We truly apologize for the miscommunications and the anxiety felt by Ms. [redacted].At this point new tires and locking lug nuts have been installed. As a good will gesture we are offering a $100 Lia Gift Card to be used against future service to try to earn Ms. [redacted]'s business back. Thank...
To whom it may concern: A representative from Lia auto group has contacted me ONLY AFTER I took action. They reimbursed me the money owed. He asked me to withdraw my "claim". I do NOT wish to do this. The claim was because they refused to deal with me and ignored my...
attempts to contact them to resolve the issue. You may show the issue "closed / resolved." Thank you, [redacted] J. [redacted]
We did perform all of the repairs that she listed. She did also have a complaint of the radio not working when she picked up her car. The service manager, Carmon C[redacted] handled the complaint and she told him that she wasn't able to bring car back to us to check it out. So Carmon drove...
approximately 25 miles to her home to check out the radio. He verified that it in fact didn't operate and also that there were no signs of our engine repair that caused this to happen. The coincidentally the radio had and internal failure. The customer told Carmon that she had an aftermarket extended service warranty on her car. Carmon contacted the warranty company and the radio was covered by her warranty with a $100 deductible. Carmon has since ordered and replaced the radio for the customer and Lia Hyundai paid the deductible for the replacement for her. Lia Hyundai verified that the radio failure was not caused by them but in the interest of Customer Satisfaction they Absorbed the $100 fee and took care of the customer.Jim F[redacted]Service DirectorLia Auto Group
We
are willing to have the customer contact me [redacted] (Chrysler
service manager) to make an appointment to review and verify any concerns he
may still have with his vehicle. Thanks [redacted] Lia
CJDR
Service
Manager
Please see attached documents for Mrs. [redacted]. We follow a specific protocol when it comes to making all remaining payments for a lease return. Unfortunately we cannot control how Hyundai Motor Finance applies the payment check that we send. We did pay the agreed upon amount to [redacted]...
Finance. I have tried to assist Mrs. [redacted] as much as possible with her remaining bill. Thank you
Dominick F[redacted]
General Manager
Lia Hyundai Enfield
[redacted]
[redacted]
As of November 13th [redacted] has taken delivery of a Certified Pre Owned 2017 Hyundai Elantra with the balance of a 10yr/100,.000 mile warranty as well as an additional comprehensive certified wrap warranty.
Mr. [redacted] was sent a $50 gas card as agreed on 1216/2016 via certified us mail delivery wasattempted 2 times and notice was left that the package was available for pickup at the local postoffice. On 12128/16 delivery was refused at the Mr [redacted] residence. Several times betweenthen and the...
date of his complaint he was offered the opportunity to come in and receive thefuel he's requesting, both in writing and by phone. We also offered to have an employee pick hisvehide up and fuel it for him. He was not open to any of those options. The only acceptablesolution for him was for us to send a non traceable package to a po box. We felt uncomfortablesending an activated prepaid card without traceability. He has since requested to contact and nocommunication with him, and we've abided by that request. We feel like we've gone above andbeyond to fulfill out obligations, however we are attempting to send another certified lettercontaining the requested $50 prepaid gas card to his address.ThanksAaron [redacted]General ManagerLia Honda[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I read the response from Mr. [redacted] and I guess I am not surprised he has "altered" the truth in what actually happened with my encounter with his dishonest employees. I have attached handwritten figures from the sales manager and/or the finance manager, I am not sure because [redacted] (saleman) had to go in the back to speak to [redacted](sales manager) (NOT THE SALESMAN, AS MR. [redacted] CLAIMS) and I have attached the figures given to me by Mr. [redacted] on Monday. As you can see, the SALES MANAGER did not have a VIN Etching charge in his figures, because I was never told of this charge or that I had the OPTION of not paying it!! He never asked me if I wanted it or not, because I had no clue of it. PLEASE SEE THE $558 FOR SALES TAX???????
Also, THE SALES MANAGER IS THE ONE WHO OFFERED THE REDUCTION IN MY PAYMENT AFTER HE LIED ABOUT MY PAYMENT OF $1,800. HE SAID, "I TELL YOU WHAT, I"LL MAKE YOUR PAYMENT BE $99.00 WITH THE TAX". And I said, "Really? Thank you".( I have my daughter as a witness to this!) He never said that in order to get your payment to 99.00 you have to put more money down. I TRUSTED these people and they were lying to me. Mr. [redacted] is not being truthful in his response. He knows EXACTLY what happened and that is why he was MORE THAN EAGER AND WILLING to give me my money back that day.
And, as I had stated in my email to Mr. [redacted] the next day, "Why was I happy that I got my money back, because you stole it from me in the first place!! I did shake his hand when I left because I was thrilled I got MY money back, but then I thought about it and I realized it was stolen from me, I should have gotten it back!!
That is why I want them to reimburse me the acquisition fee of $595.00 as a "good faith gesture". I am quite sure the dealership can reimburse me that fee, seeing as most of the Honda ads say that the acquisition fee is included in the 1999.00 down! Or they can take it out of another account they have, like the "UNSATISFIED CUSTOMER FUND" as I am sure they have such an account. They should "eat it" as these are the consequences of such unethical behaviors. Then maybe they will train their employees to be honest and more helpful, rather than to be liars and evasive!!!!!
To whom it may concern, [redacted] brought her car in to us for the first time on 6/16/2016 with 69,452 miles on it to perform two recalls. The first recall was 088 08-01-025 sab wiring clip/wire reroute the second recall...
was 091 front lower control arm/frt sub frame inspection and rustproof. The exhaust needs to be removed to access the sub frame upon reinstalling the exhaust the center flex pipe cracked where it was rusted thru and started leaking. Prior to completing repairs we placed a courtesy call to the customer to explain what had happened and that the exhaust cracked due to rust and will be louder than normal. The repair would be to replace the center flex pipe. We offered to not charge for labor to install the flex pipe if the customer wanted to supply the parts. This is considered collateral damage and is not related to the recall performed this was also explained to the customer. I have not heard from the customer to take me up on my offer. No further repairs have been made at this time. Also the technician noticed the front flex pipe was previously replaced prior to arrival at our shop. Salvatore L[redacted] General Manager Lia Hyundai of Hartford ** [redacted]
All I can say is that do not go to this place ( LIA NISSAN of Colonie NY ). All they do is send you scammed bogus letters to lure you to their place. They use hasty, aggressive sales tactics. The transaction happens very fast and you will just find out later that you got a new car that is worth more than it cost. You are now stuck with a bad deal. I received a letter from Dave B[redacted] with checks attached promising me that I can have lower monthly payments for my car and no out of pocket cost. Its a scam and they will not base your purchase on that letter and checks nor even mention the letter that you have. Then suddenly I found out that I signed up for a bad deal and got a new car with much higher monthly payments and cost. There is no loyalty privileges here at Lia Nissan of Colonie. Please do not go here or do your research before you go here. You can get more of a deal on other dealership than at Lia Nissan of Colonie NY.
We are sorry to hear that Mr. [redacted] feels as
though his complaint is being ignored, however Daniel F[redacted] has been in
contact with the customer on multiple occasions regarding this issue. Upon our
last communication with Mr. [redacted], Daniel informed him that we would
need documentation...
that supported his claim that the driver’s door power lock
was not in working order. Due to Mr. [redacted]’s geographical location, we need
said documentation to support that the problem truly exists. This is due to the
fact that Mr. [redacted] stated he did not notice the issue while he personally
drove the Silverado in question from Albany, NY to Pittsburgh, PA. If the
documentation is provided as previously requested, we would be willing to
provide one – hundred and fifty dollars (150) of the three – hundred dollars
(300) due. Please forward supporting document to Christopher S[redacted] at [redacted]Chris S[redacted] General Manager LIA CHRYSLER JEEP DODGE RAM SRT
The major issue here was that the customer works for [redacted] with the car on Friday night and weekends and they would not allow her to utilize our loaner car to do her business. Chris [redacted], our service manager kept him abreast of the whole process nearly on a daily basis. Unfortunately. a star case had...
to be opened through Chrysler to get an ok to replace the body control module which 2 different technicians diagnosed up front. Chrysler wouldn't ok the part to be replaced until a series of tests were done to their satisfaction. The whole process is done by email, which the customer was given a copy of to see they were a priority to us and how long it took to get responses from Chrysler on the next step they wanted checked. Everything took about 2 1/2 weeks from start to finish including weekends. The car was completed on 11/2/16 and picked up by the owner, [redacted]. Everything is working properly and he was satisfied. Let me know if you need any other information. Joe [redacted] General Manager Lia Chrysler Jeep Dodge Ram Northampton
A REFUND HAS BEEN ISSUED FOR $1497 ON 2-27-18.
Lia Hyundai of Hartford ct.06120
I tried everything for this customer to get her out of used Compass and into a new one she was ok with payment of $450 we wrote it up then she must of talk to someone and backed out. I can’t keep her payments the same on a new Jeep Compass that she has on her 2012 Compass with 60k. I don’t have a used one to switch her into too.
We
will gladly try to facilitate Mr [redacted]'s wishes to trade out of the
vehicle. Please have him call me directly.
sans-serif;">
[redacted],GM
Lia
Infiniti
Phone ###-###-####
We did
apologize. Employee
discipline is an internal matter. Respectfully, [redacted] Controller
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I contacted them because they charged my account without authorization. In addition to that the vehicle that they were paid to repair was not and still isn't repaired. The vehicle is currently in another repair shop and I am awaiting their diagnosis. So far the issues appear to be a result of the repairs not being completed properly. The same repairs that this repair shop was paid for in full. So because I "allegedly" spoke to someone in a threatening manner, they are not obligated to uphold their responsibility of making sure that the repair was completed? I have already begun a complaint with DMV as these emails and responses are not helping me get my car repaired or holding the repair shop that neglected to repair the vehicle that they were paid to repair, responsible.
Regards,
[redacted]
dear better buisness bureau this letter is in reguards to complant id#[redacted] i am asking for you to asst me with one of your 5 star buisnesses lia auto group back on april 29th I went to lia looking to lease a new dodge ram p/u I talked to a salesman at the dealer named ** told him what I was there for and he took me out side to show me the trucks on the lot I was undecided on crew cab or extended cab and decided on a gray ram 1500 said I wanted to know about remote start and navagation and he starts telling me that all that is included in the "u-connect " so he starts to tell me about "u-connect" and explaned that it was like chevys version of on-star and that this service and sirius xm radio were free services from chrysler the sirius radio was free for 1 yr and the "u-connect" was free for 6 months and what a great system it was and that I connects your phone your computer and the vehicle all together and that you get oil change reminders and service bullitens and recalls all thru this system . I asked the salesman ** how much the "u-connect" was after the 6 free months and he told me that they dont have that information because chrysler has all sorts of incentives to keep members connected so I leased truck apon delivery when salesman was showing me the truck he pushed the navagatin button on radio and it said not connected thats when he told me about having to set up account with "u-connect" and that I could do it at home on my computer . that it has step by step instructions on how to link and set up account .so after work the next day I set up account with "u-connect " and go thru setting it all up and cant get truck to connect so I call dealer and aj. was not in so I talked to service person who tryed to asst. and had me call "u-connect" .They tried to help me fpor about 1hr then they had me call chrysler they tried to help for about 2 hrs then they transfered me over to tech. support and thats where I found out that truck was not capable of "u-Connect' so I called dealer to talk to someone and was sent to voice mail left about 15 messages never to this day was those calls returned and thats when I started calling everyone in that company salesman, his .manager[redacted] general manager [redacted] a manager rick and thats when they made offer to have me trade up to another truck which was ok till I was told that I was going to have to pay $5000.00 for that to happen I made offer after first day to take back my trade in and go somewhere else to get vehicle they declined that offer so I called and opened a case at chrysler the number for that complant is [redacted] then I made numerious calls to lia group all unawnsered the called lia group comptroller [redacted] who is the only person who returned my calls and he assured me he would in his words "make this experance right" and that was the last time I had talked to anyone at lia auto group not that we haven't placed manny manny calls to them thats the short version of my experance with one of your 5 star buisnesses any help you could give me would be greatly appreciated thank you !!!!!! [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards, [redacted] I believe you expected that I do find the response to be
satisfactory concerning ID [redacted], it totally failed to address the issue. While much of Mr. [redacted] response is fairly accurate there
are some issues that do not find agreement with me. First of all I DID ask for Zero Per Cent financing and Mr.
[redacted] said it could not be offered to me even though the ad on website said it
was. Then I said I will pay cash. As for the dispute I have Mr. [redacted] answered it for me, and
I must say better than I could. His
response speaks clearly, in my humble opinion, that I was the victim of the
classic definition of “bait and switch by Lia KIA”, his response addresses
that, not me. I quote him “the ad said
it was a Hybrid EX with the technology package”. That is the ad that I responded to precisely,
that is the car I was thought I was purchasing.
No one at the dealership ever alert me to the fact that I was not buying
the they advertised, they in bad faith lead me to believe I was buying the
advertised car. In fact to make to make sure I got everything I asked the sales
rep “Do both of the cars come with heated and ventilated seats”, she reviewed
her information and answered “yes they do”.
I said I will take the Smokey Blue. Once again in my humble opinion I feel that I am also a
victim of the “classic definition of Deceptive Advertising”. I went specifically to Lia KIA because they
advertised two fully equipment year old model 2014 Optima Hybrid for
$19,999.00, it was not discounted for me as Mr. [redacted] would have you
think. I did not ask for a discount
because I knew it was a great value for a Hybrid EX with technology package. In fact after I complained in a letter to Lia KIA in Albany,
that they ignored, they changed the description of the Pearl White Hybrid I was
also considering and reduced the price.
A self-admission of the false advertising of the vehicle. It appears that a resolution will only be resolved by going
forward with a matter in the courts of the Commonwealth of Massachusetts. Thank you so much for assistance that you tried to get but
it appears Lia has no intentions of addressing a serious breach of faith. Sincerely, [redacted]
We truly apologize for the miscommunications and the anxiety felt by Ms. [redacted].At this point new tires and locking lug nuts have been installed. As a good will gesture we are offering a $100 Lia Gift Card to be used against future service to try to earn Ms. [redacted]'s business back. Thank...
You, [redacted] Controller Lia Group, Inc.
To whom it may concern: A representative from Lia auto group has contacted me ONLY AFTER I took action. They reimbursed me the money owed. He asked me to withdraw my "claim". I do NOT wish to do this. The claim was because they refused to deal with me and ignored my...
attempts to contact them to resolve the issue. You may show the issue "closed / resolved." Thank you, [redacted] J. [redacted]