Revdex.com:I was never contacted once, but cosigner [redacted] was and reviewed the response made by the business in reference to complaint ID [redacted] and we discussed to accept their offer to repaint hood and remove scratches. Hood was repainted however they were extremely unprofessional. Picked up the car a week ago and still waiting on paperwork detailing work that was completed.
[redacted]
Hello, I spoke with [redacted]r and she requested us to mail her a check. The check was issued on 9-16-16 to the address we had on file. Please have [redacted] contact me directly if I can be of any further assistance. Dominick [redacted] General Manager
If you are in the market for anything related to automotive you won't have to go anywhere else but to a Lia Auto Group location. This dealer always has a great selection of new and pre owned that are competitively priced. Their staff of trained professionals know their products and will spend the time helping you find the perfect match to fulfill all your wants and needs. The relationship does not stop there however. The friendly and courteous service teams will assist you with all of your new or newer vehicles maintenance needs or any repairs necessary. For an awesome car buying/service experience I recommend Lia Auto Group!
We have ordered and received the
truck frame for the Toyota Limited Service Campaign, this is not a recall. The
engine became a concern after the frame was ordered and the truck was towed in.
We have removed and disassembled the engine for the extended warranty company
to inspect it. The...
extended warranty company has authorized the work and we
have ordered the parts. The customer has been in alternate
transportation, at no charge to them from May 27,2015. Michael A. C[redacted] Controller Lia Group, Inc.
To whom it may concern: I’m responding to a complaint that was written by Mr. [redacted] [redacted] on his Nissan Lease return on June 15, 2016. The complaint consisted of the last monthly installment on his previous lease with Nissan, which was dropped off here at Lia Nissan of Enfield...
when he re-leased a new vehicle. Somehow the vehicle was not properly grounded with the receiving company, RPM, which handles all “Off lease” vehicles for Nissan. Which then triggers the leasing company, NMAC, to waiver the last payment from a program that Mr. [redacted] qualified for. I have spoken with RPM, the grounding company, and they assured me that Mr. [redacted] previous lease is now grounded and NMAC has been informed. I also contacted NMAC’s Remarketing Portfolio Manager and the Lease customer Network manager, who handles all the off lease accounts. They have assured me that Mr. [redacted] previous lease account is now paid in full. Also, that there would be no derogatory recording on his credit bureau. Upon review, I apologize on behalf of Lia Nissan for not following up on the grounding of Mr. [redacted] vehicle. I’ve taken the liberty to instill a process that will prevent this situation from happening again in the future. Please let me know if there’s any other information needed. Thank You, Jim [redacted] General Manager Lia Nissan of Enfield
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I no longer want to deal with this situation, This response did not resolve my complaint, however, I no longer want to pursue it because I have gotten no where. I would like Lia to know that I am going tell people in all of the organizations I belong to about my story and highly recommend that they do not go to Lia during their next purchase. I have spoken to multiple other people and they have all stated that their experiences were of the same quality. Regards, [redacted]
Mr [redacted] called and gave verbal and state he was rejecting the response because: They know that the bumper was cracked, they are lying about it. When I went in there at the end of April, I said to them, that the bumper was cracked and that they never told me. They said they don't know if I broke it or if it was that way before I purchased it. They gave me 3000 mile warranty and made me drive back and forth to Bristol to Hartford for only a tire that was making too much noise which used up my warranty miles. I went to Firestone and told me the tire needed to be replaced. I took the receipt to Lia Hartford and they said I had to pay for the tire. I contacted Hyandai Corporate and they made them replace the tire and to give me some floor mats. They give me too much problem. I want the bumper replaced.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To assist us in bringing this matter to a close,
He's a liar - he told me it was sold that morning so he's lying one way or the other. The buffoon that thought this was all so funny deserved more than the middle [redacted]. He's lucky.
we would like to know your view on the matter. Regards, [redacted]
Mr.
[redacted] claims that we damaged the back of his vehicle. The dent is
severe enough where the carwash could not have done it nor there
was anything that our technician could have backed into to damage that
spot. We offered to fix as a goodwill gesture if the Dent Wizard could
take it out...
without damaging the paint. He could not. We feel we are
not responsible. [redacted] A. [redacted] Controller
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Let me say right up front that I thought that the Attorney General’s Office of Connecticut or the Revdex.com of New York might recommend an Attorney to us for the negotiation of the finer points of the dispute. I am doing the best I can but I do not know if I am covering everything necessary to explain my side of the issue. The copy of letter, dated July 21, 2014, from Rust [redacted], the General Manager of Lia Hyundai differs in fact from what happened to us on several points. The pre-approval notice that we showed up with on the 24th of May was for a new car as the GM pointed out to us. With the sale Hyundai was having that weekend ($5,000 off) and the promised discount in the offer ($3,000 off) we received in the mail, the price of the cars would have been near equal. As far as being shown a car that they could get approved, we were shown the car first and then they proceed to apply at eight different finance companies. We spoke to a couple of them and they have no say in which car is chosen. Attached is a list of the lenders they contacted including the one who financed us. It took them four hours to get the final approval and the car had already been chosen before that process started. Upon inspection of the vehicle, my husband did notice the scratches right off. He is a retired auto body repair man of 30 years. We would not have purchased the car if there was not a promise to fix the scratches at a later date. My husband explained to the salesman that a buffing would not fix the scratches. We did go down and try to work out a solution to the repair issue with the parties involved and the General Manager explained that the offer was for a new car, because we had a question about the $3000 dollar discount that was never received. When we began talking about the scratches the GM got very defensive. My husband told him that a buffing was not going to fix the scratches down the driver’s side. We did not say anything about painting the whole car. That idea came in later from Hyundai of America, when they suggested that the car was still under its paint warranty maybe it could be taken care of that way. The car does have paint flaking on the driver’s side rear quarter panel, the driver’s side door handle and the hood of the car. The dealership of course turned that down. They do not have a body shop and would make no money on it. Back to the day we went down to talk about the scratches; after my husband informed the GM that buffing would not fix the problem he said we have two choices. Take back our old car or leave the lot immediately. Now we paid for a very expensive warranty with these people and being thrown off the lot instead of working out a solution was in fact taking that warranty and throwing it out. A warranty that we never did get a copy of by the way. While we were down there giving them a chance to buff the scratches out, this was suggested by Hyundai of America. The only way to get to the next step in the complaint process was to give the dealership the opportunity to fix the problem their way. So we did so. While we were waiting for the work to be done, we heard another customer in the lobby in a yelling match with the GM for a similar matter. When the Service Manager told us the work was done, we went out to look at the results. They had buffed it alright, so hard they had burnt the paint. Another thing we learned that if you buy a car at a Connecticut Dealer the Car, it does not have to pass Massachusetts Sticker inspections. We had trouble getting the tires to pass. Funny that they are soliciting customers from across the state lines to get rid of their cars. We also had a problem with the driver’s side automatic window working. We stopped in and the Service Manager tried it several times, no luck. He called out one of his techs, and after a minute, the tech realized that the button was not being pressed until it clicked to make it work. Something simple yes but evidently the management wasn't aware of.
Before contacting Hyundai of America, we also got an estimate of the repair for the damage on the right side of the car. The total repair bill at a reputable body shop was $2,385. (The insurance company told us that this is considered old damage and in the event of an accident they would deduct that amount from any repair.) After seeing the repair bill, Hyundai of America, however, could not give us access to the area manager like we wanted and we wanted to be assigned to another dealership for our warranty work. We also wanted a copy of the warranty to be mailed to us and we have yet to receive that. We were not the ones that contacted the Registry of Motor Vehicles. That was a contact performed by AG office because we were charged at the onset of the purchase and the work was never done.
I don’t want to accept the offer to have another company perform the wet sanding and buffing because now that is not the only issue. I again was hoping for more guidance on these things, maybe the reference of an attorney or something. If that is a possibility, please email me the information. [redacted][email protected]
I am enclosing the list of the eight finance companies approached by Lia and a copy of the written estimate by the Body Shop we had the estimate written. I will also enclose the address of Hyundai of America, where we contacted for extra support in this matter. If there is anything else that we can help with please feel free to contact us.
Sincerely,
Lisa and Billy [redacted]
Lisa and Billy [redacted]
Enclosed: List of Finance Companies and Hyundai of America Address, Written estimate from Mastercraft Auto Body
My Manager Dominic F[redacted] after speaking with Mr [redacted] and canceling his warranty for him has said he was satisfied and would withdraw any complaints he has. Dominic has been in contact with the customer and we are canceling the warranty as of the Revdex.com complaint date.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
I looked at a 2016 Jeep Compass. Was told payments would be 370-390 then I sat down with someone and they told me 450. I want a vehicle that I can stay around 260 and that has the same features I do now. I'm not satisfied with anything they have to offer me on the lot.[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and found their statement to be somewhat erroneous. The finance manager did not tell me I was paying $750 for GAP insurance. The finance manager told me the car was CPO: Certified Pre-Owned with a 10yr/100k mile warranty. The finance manager did not tell me I was paying $2395 for an extended service plan as part of the CPO warranty. I did sign all the paperwork given to me under the misguidance of the finance manger in regard to both these matters. Of note they also charged me $159 for New Vehicle Etching that was not done: they did refund that money. I have since cancelled both of these policies through the administrator [redacted] who have told me Lia Hyundai will credit these items to the principle balance of my loan. The main basis of this complaint is the way in which these matters were communicated to me. They state they clearly explained this to me: I reiterate they did not. Now for the balance of the loan I have a payment which reflects the $3145 that these items cost, both of which I would not have purchased. I urge any consumer who purchases a vehicle from this dealership to be vary cautious in what they are signing in the Finance Department as I should have been. [redacted]
[redacted] Revdex.com [redacted] Mr. [redacted] arrived to Lia Nissan on 12/29/2015 to inquire on a new Nissan Sentra SV. His reason for the visit was to take advantage of the year end sales...
event that Nissan was offering. Upon his arrival, Mr. [redacted] questioned the ad that was listed on our website. We explained to the customer that even though the assigned vehicles for the listed ad were sold and delivered, that we would give him similar savings if he chose an in stock vehicle. After the test drive of a different vehicle other than the ad vehicles listed, our desk manager, Wil [redacted] Came over and presented a Nissan Sentra Lease at 188.00 plus tax with the inception fees being paid by the customer. Mr. [redacted] and the Mr. [redacted] finally came to an agreement on the lease for 188.00 plus tax with only $ 814.00 dollars to be paid by Mr. [redacted]. After completing the required paperwork necessary for the Lease, Mr. [redacted] went into our business office to sign the contracts and take delivery of their new vehicle. While in business office, our finance manager went over all the fees and payment schedules with the customer. He offered him a protection package which included simonize/glass coat protection, which both Mr. [redacted] agreed to purchase. I, Jim [redacted], witnessed the entire transaction, because I was sitting at the desk just outside the office. Before delivery of their new leased Sentra, Our business manager and sales manager offered Mr. [redacted] a few free oil changes because they stayed late to sign the paperwork. Mr. [redacted] refused the free services that were offered. Lia Nissan of Enfield absolutely WAS NOT dishonest in anyway during this transaction. We explained every sales step to both Mr. [redacted]. His was given every option to make their own decision to Lease their new Nissan Sentra. Again, I Jim [redacted], witness the entire transaction. If there are any additional question needed, feel free to contact me at the dealership. Respectfully, Jim [redacted] General Manager [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. They have put new tires on and have ordered new locking lug nuts, however, not a single person in person or by call or email have apologized for any of this. This is a bait and switch tactic that cannot be allowed to take place at car dealerships. After the way I was treated I do not even feel comfortable stepping into any of your dealerships. A 100$ gift card is your offer. What if I did not catch the used tires on it or the lug nuts. What else was done without my knowledge? Is this really how you do business. At this point I would like my original offer of the vehicle being returned and the loan being paid off. Again I repeat that no one has reached out to apologize. I have kids and if I am raising them correctly, when you do something wrong, you do not hide it, you face the music and accept responsibility and apologize. Thank you for your time. Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is what it is to me.
There is not much choice....they did finally call me AFTER you contacted them, but I have been told that it can take up to two months to receive my refund. Guess I will just have to wait...again.
Thank you for your help.Regards, [redacted]
Jim [redacted] Lia Nissan of Enfield [redacted] Enfield, CT 06082 Revdex.com [redacted] Ref # [redacted], [redacted] To whom it may concern: I’m responding to a complaint that was written by [redacted] on the purchase of her off lease...
vehicle. To purchase your off lease vehicle through NMAC, the dealer has to ground the current lease vehicle to terminate the account. It allows the purchasing dealer to facilitate an off lease purchase on behalf of the lessee. When Lia Nissan grounded Mrs. [redacted] vehicle, the website somehow triggered that her vehicle was to be returned to Nissan and was identified as a terminated lease vehicle. Later that week a truck came by the dealership, (on the sales managers day off), and facilited an off lease pick up. The truck, that Nissan sent, was instructed to pick up that specific off lease vehicle, and to bring it to the vehicle auto auction that re-sells the Nissan off lease vehicles. Mrs. [redacted] phoned Lia Nissan to follow up to see if NMAC had released the title to her leased vehicle so that she would be able to pick up her vehicle and be able to properly register it. The current management at that time had then realized that the vehicle was picked up and brought to the auction for resale. Numerous phone calls back and forth with Nissan rectified and halted the resale of vehicle, and began the process to bring the vehicle back to the dealer. When the vehicle arrived back to the dealer, Lia Nissan phoned Mrs. [redacted] that her vehicle was now back and we could then register her vehicle and complete the final sale of her off lease vehicle. Upon her arrival she noticed that a few things were missing inside her vehicle. Mrs. [redacted]s acceptable settlement was an SD card, so that she can access a navigation system, her remotes to properly be functional. Upon review, Lia Nissan apologizes for on behalf of Nissan for the accidental pick up of her lease vehicle. The dealership had no idea that the NMAC would send a truck to pick up her vehicle and send it to an auction for resale. Lia Nissan issued the a brand new SD card, value of almost $200.00 and replaced the batteries along with reprograming of her two vehicle remotes. I notified Nissan to see what channels I needed to go through to refund the disposion fee that was charged to Mrs. [redacted]. As far as the missing items that was mentioned from Mrs. [redacted], we phoned the auction, and they explained there was nothing in the vehicle and that the vehicle wasn’t put through the auction process. Therefore no one had access to the content of the vehicle. Mrs. [redacted] came to the dealership and picked up her vehicle and agreed to the terms offered within reason. If there are any further questions, I would be happy to answer them. You may contact me at the dealership. Thank you, Jim [redacted] General Manager Lia Nissan of Enfield
August 16 2017 [redacted] purchased a new 2017 Hyundai Sonata VIN# [redacted] as part of the purchase agreement we were having a car starter added to the vehicle. The work was sublet to [redacted]. Between the time...
the car was dropped off and the time the customer picked up the car after the starter was installed the car obtained damage to right side fender. I contacted [redacted]’s to see if they knew what happened. They claimed it didn’t happen in their possession. At that time I agreed to have the fender repaired. I sent the car to Lia Collision Center for repair. When the customer came to pick up the vehicle he was unhappy with the repair because it was repaired and not replaced. I again sent the vehicle to Lia Collision Center and had the car repaired again this time having them replace the fender as requested by the customer. I have enclosed the RO’s from the work we had done to the car. Since the time the customer picked up the car at Lia Collision Center the final time I have not heard from him so I assume he is now happy with his car. Jeff [redacted]General Manager
May 24th 2014 [redacted]
and [redacted] visited the showroom of Lia Hyundai of Enfield with a
pre-approval notice that they had received. Upon inspection of the vehicle Mr.
[redacted] asked [redacted] (their salesperson) if the scratches on the vehicle would be
fixed, [redacted] let Mr. [redacted] know...
that we would buff out the scratches to the best
of our ability, but made no promises (verbal or written) regarding a perfect
result. A few days after Mr. and Mrs. [redacted] purchased the vehicle they came
into the showroom demanding that we paint the entire vehicle, as they were not
happy with how the scratches came out. After a conversation and inspection of their
vehicle, I informed Mr. and Mrs. [redacted] we would not have the funds available to
paint their vehicle and explained they had two options. The first being: we try
to wet sand and buff the vehicle once again in an attempt to get the vehicle to
look better. Or option two: we could unwind the entire deal with no penalty to
Mr. & Mrs. [redacted], take the car that they had purchased back and provide them
with their trade-in. Again, it was explained to Mr. [redacted] that although he had
been driving the car for multiple days he would not be penalized whatsoever for
use of the vehicle or gasoline. Beyond that it was offered to Mr.[redacted] that we
would make another attempt to remove the scratch. Mr. [redacted] was not happy with either option and
I let him know that these were his only options at that point. Mr. [redacted] let us
know that he would be writing letters to anyone he could if we did not paint
his vehicle. At this point he was informed there was nothing further we could
do. Mr. [redacted] got into his vehicle and left the dealership. Since
then Mr. [redacted] has followed through with his words and contacted Hyundai
Consumer Affairs, the RMV of Connecticut, the Attorney General, and your
office. Hyundai Motors informed him there was nothing they could do other than
offer him exactly what we had offered him, another attempt to wet-sand and buff
the vehicle. The registry of motor vehicles informed us that the customer no
longer wanted the VIN etching on his vehicle, which we have since refunded.
After several attempts to buff the vehicle Mr. [redacted] is not happy with the
vehicles appearance. He has been in contact with our service manager multiple
times who has attempted to please Mr. [redacted]. If Mr. [redacted] would like us to have
an outside company attempt to wet-sand and buff his vehicle again we would be
more than willing, this attempt would certainly be our last.
If Mr.
and Mrs. [redacted] would like to have us try this last attempt to wet-sand and buff
his vehicle please have them Contact me directly. Sincerely, [redacted]
[redacted]General
ManagerLia Hyundai
of Enfield
Revdex.com:I was never contacted once, but cosigner [redacted] was and reviewed the response made by the business in reference to complaint ID [redacted] and we discussed to accept their offer to repaint hood and remove scratches. Hood was repainted however they were extremely unprofessional. Picked up the car a week ago and still waiting on paperwork detailing work that was completed.
[redacted]
Hello, I spoke with [redacted]r and she requested us to mail her a check. The check was issued on 9-16-16 to the address we had on file. Please have [redacted] contact me directly if I can be of any further assistance. Dominick [redacted] General Manager
If you are in the market for anything related to automotive you won't have to go anywhere else but to a Lia Auto Group location. This dealer always has a great selection of new and pre owned that are competitively priced. Their staff of trained professionals know their products and will spend the time helping you find the perfect match to fulfill all your wants and needs. The relationship does not stop there however. The friendly and courteous service teams will assist you with all of your new or newer vehicles maintenance needs or any repairs necessary. For an awesome car buying/service experience I recommend Lia Auto Group!
We have ordered and received the
truck frame for the Toyota Limited Service Campaign, this is not a recall. The
engine became a concern after the frame was ordered and the truck was towed in.
We have removed and disassembled the engine for the extended warranty company
to inspect it. The...
extended warranty company has authorized the work and we
have ordered the parts. The customer has been in alternate
transportation, at no charge to them from May 27,2015. Michael A. C[redacted] Controller Lia Group, Inc.
To whom it may concern: I’m responding to a complaint that was written by Mr. [redacted] [redacted] on his Nissan Lease return on June 15, 2016. The complaint consisted of the last monthly installment on his previous lease with Nissan, which was dropped off here at Lia Nissan of Enfield...
when he re-leased a new vehicle. Somehow the vehicle was not properly grounded with the receiving company, RPM, which handles all “Off lease” vehicles for Nissan. Which then triggers the leasing company, NMAC, to waiver the last payment from a program that Mr. [redacted] qualified for. I have spoken with RPM, the grounding company, and they assured me that Mr. [redacted] previous lease is now grounded and NMAC has been informed. I also contacted NMAC’s Remarketing Portfolio Manager and the Lease customer Network manager, who handles all the off lease accounts. They have assured me that Mr. [redacted] previous lease account is now paid in full. Also, that there would be no derogatory recording on his credit bureau. Upon review, I apologize on behalf of Lia Nissan for not following up on the grounding of Mr. [redacted] vehicle. I’ve taken the liberty to instill a process that will prevent this situation from happening again in the future. Please let me know if there’s any other information needed. Thank You, Jim [redacted] General Manager Lia Nissan of Enfield
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I no longer want to deal with this situation, This response did not resolve my complaint, however, I no longer want to pursue it because I have gotten no where. I would like Lia to know that I am going tell people in all of the organizations I belong to about my story and highly recommend that they do not go to Lia during their next purchase. I have spoken to multiple other people and they have all stated that their experiences were of the same quality. Regards, [redacted]
Mr [redacted] called and gave verbal and state he was rejecting the response because: They know that the bumper was cracked, they are lying about it. When I went in there at the end of April, I said to them, that the bumper was cracked and that they never told me. They said they don't know if I broke it or if it was that way before I purchased it. They gave me 3000 mile warranty and made me drive back and forth to Bristol to Hartford for only a tire that was making too much noise which used up my warranty miles. I went to Firestone and told me the tire needed to be replaced. I took the receipt to Lia Hartford and they said I had to pay for the tire. I contacted Hyandai Corporate and they made them replace the tire and to give me some floor mats. They give me too much problem. I want the bumper replaced.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To assist us in bringing this matter to a close,
He's a liar - he told me it was sold that morning so he's lying one way or the other. The buffoon that thought this was all so funny deserved more than the middle [redacted]. He's lucky.
we would like to know your view on the matter. Regards, [redacted]
Mr.
[redacted] claims that we damaged the back of his vehicle. The dent is
severe enough where the carwash could not have done it nor there
was anything that our technician could have backed into to damage that
spot. We offered to fix as a goodwill gesture if the Dent Wizard could
take it out...
without damaging the paint. He could not. We feel we are
not responsible. [redacted] A. [redacted] Controller
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Let me say right up front that I thought that the Attorney General’s Office of Connecticut or the Revdex.com of New York might recommend an Attorney to us for the negotiation of the finer points of the dispute. I am doing the best I can but I do not know if I am covering everything necessary to explain my side of the issue. The copy of letter, dated July 21, 2014, from Rust [redacted], the General Manager of Lia Hyundai differs in fact from what happened to us on several points. The pre-approval notice that we showed up with on the 24th of May was for a new car as the GM pointed out to us. With the sale Hyundai was having that weekend ($5,000 off) and the promised discount in the offer ($3,000 off) we received in the mail, the price of the cars would have been near equal. As far as being shown a car that they could get approved, we were shown the car first and then they proceed to apply at eight different finance companies. We spoke to a couple of them and they have no say in which car is chosen. Attached is a list of the lenders they contacted including the one who financed us. It took them four hours to get the final approval and the car had already been chosen before that process started. Upon inspection of the vehicle, my husband did notice the scratches right off. He is a retired auto body repair man of 30 years. We would not have purchased the car if there was not a promise to fix the scratches at a later date. My husband explained to the salesman that a buffing would not fix the scratches. We did go down and try to work out a solution to the repair issue with the parties involved and the General Manager explained that the offer was for a new car, because we had a question about the $3000 dollar discount that was never received. When we began talking about the scratches the GM got very defensive. My husband told him that a buffing was not going to fix the scratches down the driver’s side. We did not say anything about painting the whole car. That idea came in later from Hyundai of America, when they suggested that the car was still under its paint warranty maybe it could be taken care of that way. The car does have paint flaking on the driver’s side rear quarter panel, the driver’s side door handle and the hood of the car. The dealership of course turned that down. They do not have a body shop and would make no money on it. Back to the day we went down to talk about the scratches; after my husband informed the GM that buffing would not fix the problem he said we have two choices. Take back our old car or leave the lot immediately. Now we paid for a very expensive warranty with these people and being thrown off the lot instead of working out a solution was in fact taking that warranty and throwing it out. A warranty that we never did get a copy of by the way. While we were down there giving them a chance to buff the scratches out, this was suggested by Hyundai of America. The only way to get to the next step in the complaint process was to give the dealership the opportunity to fix the problem their way. So we did so. While we were waiting for the work to be done, we heard another customer in the lobby in a yelling match with the GM for a similar matter. When the Service Manager told us the work was done, we went out to look at the results. They had buffed it alright, so hard they had burnt the paint. Another thing we learned that if you buy a car at a Connecticut Dealer the Car, it does not have to pass Massachusetts Sticker inspections. We had trouble getting the tires to pass. Funny that they are soliciting customers from across the state lines to get rid of their cars. We also had a problem with the driver’s side automatic window working. We stopped in and the Service Manager tried it several times, no luck. He called out one of his techs, and after a minute, the tech realized that the button was not being pressed until it clicked to make it work. Something simple yes but evidently the management wasn't aware of.
Before contacting Hyundai of America, we also got an estimate of the repair for the damage on the right side of the car. The total repair bill at a reputable body shop was $2,385. (The insurance company told us that this is considered old damage and in the event of an accident they would deduct that amount from any repair.) After seeing the repair bill, Hyundai of America, however, could not give us access to the area manager like we wanted and we wanted to be assigned to another dealership for our warranty work. We also wanted a copy of the warranty to be mailed to us and we have yet to receive that. We were not the ones that contacted the Registry of Motor Vehicles. That was a contact performed by AG office because we were charged at the onset of the purchase and the work was never done.
I don’t want to accept the offer to have another company perform the wet sanding and buffing because now that is not the only issue. I again was hoping for more guidance on these things, maybe the reference of an attorney or something. If that is a possibility, please email me the information. [redacted][email protected]
I am enclosing the list of the eight finance companies approached by Lia and a copy of the written estimate by the Body Shop we had the estimate written. I will also enclose the address of Hyundai of America, where we contacted for extra support in this matter. If there is anything else that we can help with please feel free to contact us.
Sincerely,
Lisa and Billy [redacted]
Lisa and Billy [redacted]
Enclosed: List of Finance Companies and Hyundai of America Address, Written estimate from Mastercraft Auto Body
My Manager Dominic F[redacted] after speaking with Mr [redacted] and canceling his warranty for him has said he was satisfied and would withdraw any complaints he has. Dominic has been in contact with the customer and we are canceling the warranty as of the Revdex.com complaint date.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
I looked at a 2016 Jeep Compass. Was told payments would be 370-390 then I sat down with someone and they told me 450. I want a vehicle that I can stay around 260 and that has the same features I do now. I'm not satisfied with anything they have to offer me on the lot.[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and found their statement to be somewhat erroneous. The finance manager did not tell me I was paying $750 for GAP insurance. The finance manager told me the car was CPO: Certified Pre-Owned with a 10yr/100k mile warranty. The finance manager did not tell me I was paying $2395 for an extended service plan as part of the CPO warranty. I did sign all the paperwork given to me under the misguidance of the finance manger in regard to both these matters. Of note they also charged me $159 for New Vehicle Etching that was not done: they did refund that money. I have since cancelled both of these policies through the administrator [redacted] who have told me Lia Hyundai will credit these items to the principle balance of my loan. The main basis of this complaint is the way in which these matters were communicated to me. They state they clearly explained this to me: I reiterate they did not. Now for the balance of the loan I have a payment which reflects the $3145 that these items cost, both of which I would not have purchased. I urge any consumer who purchases a vehicle from this dealership to be vary cautious in what they are signing in the Finance Department as I should have been. [redacted]
Referral received, I am satisfied.
[redacted] Revdex.com [redacted] Mr. [redacted] arrived to Lia Nissan on 12/29/2015 to inquire on a new Nissan Sentra SV. His reason for the visit was to take advantage of the year end sales...
event that Nissan was offering. Upon his arrival, Mr. [redacted] questioned the ad that was listed on our website. We explained to the customer that even though the assigned vehicles for the listed ad were sold and delivered, that we would give him similar savings if he chose an in stock vehicle. After the test drive of a different vehicle other than the ad vehicles listed, our desk manager, Wil [redacted] Came over and presented a Nissan Sentra Lease at 188.00 plus tax with the inception fees being paid by the customer. Mr. [redacted] and the Mr. [redacted] finally came to an agreement on the lease for 188.00 plus tax with only $ 814.00 dollars to be paid by Mr. [redacted]. After completing the required paperwork necessary for the Lease, Mr. [redacted] went into our business office to sign the contracts and take delivery of their new vehicle. While in business office, our finance manager went over all the fees and payment schedules with the customer. He offered him a protection package which included simonize/glass coat protection, which both Mr. [redacted] agreed to purchase. I, Jim [redacted], witnessed the entire transaction, because I was sitting at the desk just outside the office. Before delivery of their new leased Sentra, Our business manager and sales manager offered Mr. [redacted] a few free oil changes because they stayed late to sign the paperwork. Mr. [redacted] refused the free services that were offered. Lia Nissan of Enfield absolutely WAS NOT dishonest in anyway during this transaction. We explained every sales step to both Mr. [redacted]. His was given every option to make their own decision to Lease their new Nissan Sentra. Again, I Jim [redacted], witness the entire transaction. If there are any additional question needed, feel free to contact me at the dealership. Respectfully, Jim [redacted] General Manager [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. They have put new tires on and have ordered new locking lug nuts, however, not a single person in person or by call or email have apologized for any of this. This is a bait and switch tactic that cannot be allowed to take place at car dealerships. After the way I was treated I do not even feel comfortable stepping into any of your dealerships. A 100$ gift card is your offer. What if I did not catch the used tires on it or the lug nuts. What else was done without my knowledge? Is this really how you do business. At this point I would like my original offer of the vehicle being returned and the loan being paid off. Again I repeat that no one has reached out to apologize. I have kids and if I am raising them correctly, when you do something wrong, you do not hide it, you face the music and accept responsibility and apologize. Thank you for your time. Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is what it is to me.
There is not much choice....they did finally call me AFTER you contacted them, but I have been told that it can take up to two months to receive my refund. Guess I will just have to wait...again.
Thank you for your help.Regards, [redacted]
Jim [redacted] Lia Nissan of Enfield [redacted] Enfield, CT 06082 Revdex.com [redacted] Ref # [redacted], [redacted] To whom it may concern: I’m responding to a complaint that was written by [redacted] on the purchase of her off lease...
vehicle. To purchase your off lease vehicle through NMAC, the dealer has to ground the current lease vehicle to terminate the account. It allows the purchasing dealer to facilitate an off lease purchase on behalf of the lessee. When Lia Nissan grounded Mrs. [redacted] vehicle, the website somehow triggered that her vehicle was to be returned to Nissan and was identified as a terminated lease vehicle. Later that week a truck came by the dealership, (on the sales managers day off), and facilited an off lease pick up. The truck, that Nissan sent, was instructed to pick up that specific off lease vehicle, and to bring it to the vehicle auto auction that re-sells the Nissan off lease vehicles. Mrs. [redacted] phoned Lia Nissan to follow up to see if NMAC had released the title to her leased vehicle so that she would be able to pick up her vehicle and be able to properly register it. The current management at that time had then realized that the vehicle was picked up and brought to the auction for resale. Numerous phone calls back and forth with Nissan rectified and halted the resale of vehicle, and began the process to bring the vehicle back to the dealer. When the vehicle arrived back to the dealer, Lia Nissan phoned Mrs. [redacted] that her vehicle was now back and we could then register her vehicle and complete the final sale of her off lease vehicle. Upon her arrival she noticed that a few things were missing inside her vehicle. Mrs. [redacted]s acceptable settlement was an SD card, so that she can access a navigation system, her remotes to properly be functional. Upon review, Lia Nissan apologizes for on behalf of Nissan for the accidental pick up of her lease vehicle. The dealership had no idea that the NMAC would send a truck to pick up her vehicle and send it to an auction for resale. Lia Nissan issued the a brand new SD card, value of almost $200.00 and replaced the batteries along with reprograming of her two vehicle remotes. I notified Nissan to see what channels I needed to go through to refund the disposion fee that was charged to Mrs. [redacted]. As far as the missing items that was mentioned from Mrs. [redacted], we phoned the auction, and they explained there was nothing in the vehicle and that the vehicle wasn’t put through the auction process. Therefore no one had access to the content of the vehicle. Mrs. [redacted] came to the dealership and picked up her vehicle and agreed to the terms offered within reason. If there are any further questions, I would be happy to answer them. You may contact me at the dealership. Thank you, Jim [redacted] General Manager Lia Nissan of Enfield
August 16 2017 [redacted] purchased a new 2017 Hyundai Sonata VIN# [redacted] as part of the purchase agreement we were having a car starter added to the vehicle. The work was sublet to [redacted]. Between the time...
the car was dropped off and the time the customer picked up the car after the starter was installed the car obtained damage to right side fender. I contacted [redacted]’s to see if they knew what happened. They claimed it didn’t happen in their possession. At that time I agreed to have the fender repaired. I sent the car to Lia Collision Center for repair. When the customer came to pick up the vehicle he was unhappy with the repair because it was repaired and not replaced. I again sent the vehicle to Lia Collision Center and had the car repaired again this time having them replace the fender as requested by the customer. I have enclosed the RO’s from the work we had done to the car. Since the time the customer picked up the car at Lia Collision Center the final time I have not heard from him so I assume he is now happy with his car. Jeff [redacted]General Manager
May 24th 2014 [redacted]
and [redacted] visited the showroom of Lia Hyundai of Enfield with a
pre-approval notice that they had received. Upon inspection of the vehicle Mr.
[redacted] asked [redacted] (their salesperson) if the scratches on the vehicle would be
fixed, [redacted] let Mr. [redacted] know...
that we would buff out the scratches to the best
of our ability, but made no promises (verbal or written) regarding a perfect
result. A few days after Mr. and Mrs. [redacted] purchased the vehicle they came
into the showroom demanding that we paint the entire vehicle, as they were not
happy with how the scratches came out. After a conversation and inspection of their
vehicle, I informed Mr. and Mrs. [redacted] we would not have the funds available to
paint their vehicle and explained they had two options. The first being: we try
to wet sand and buff the vehicle once again in an attempt to get the vehicle to
look better. Or option two: we could unwind the entire deal with no penalty to
Mr. & Mrs. [redacted], take the car that they had purchased back and provide them
with their trade-in. Again, it was explained to Mr. [redacted] that although he had
been driving the car for multiple days he would not be penalized whatsoever for
use of the vehicle or gasoline. Beyond that it was offered to Mr.[redacted] that we
would make another attempt to remove the scratch. Mr. [redacted] was not happy with either option and
I let him know that these were his only options at that point. Mr. [redacted] let us
know that he would be writing letters to anyone he could if we did not paint
his vehicle. At this point he was informed there was nothing further we could
do. Mr. [redacted] got into his vehicle and left the dealership. Since
then Mr. [redacted] has followed through with his words and contacted Hyundai
Consumer Affairs, the RMV of Connecticut, the Attorney General, and your
office. Hyundai Motors informed him there was nothing they could do other than
offer him exactly what we had offered him, another attempt to wet-sand and buff
the vehicle. The registry of motor vehicles informed us that the customer no
longer wanted the VIN etching on his vehicle, which we have since refunded.
After several attempts to buff the vehicle Mr. [redacted] is not happy with the
vehicles appearance. He has been in contact with our service manager multiple
times who has attempted to please Mr. [redacted]. If Mr. [redacted] would like us to have
an outside company attempt to wet-sand and buff his vehicle again we would be
more than willing, this attempt would certainly be our last.
If Mr.
and Mrs. [redacted] would like to have us try this last attempt to wet-sand and buff
his vehicle please have them Contact me directly. Sincerely, [redacted]
[redacted]General
ManagerLia Hyundai
of Enfield