After lengthy discussions with Mr [redacted] we agreed to replace the tire with a Goodyear tire to match the others on the car and to split the entire cost of the Goodyear tire & installation. The customer agreed to this option and the tire was ordered. The customer came in when the...
tire was in, had the tire replaced and paid 50% of the total as agreed. Let me know if you have any additional questions. Chris [redacted] Lia Auto Group
We
have reached out to Mr [redacted] and we believe we have come to agreeable terms on
the purchase of a vehicle. Michael A. Castren Controller Lia Group, Inc.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Lia Hyundai did not absorb the 100$ deductible. I was charged the $100 when I picked up my car from the dealership.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
verbal and state he was rejecting the response because: They know that the bumper was cracked, they are lying about it. When I went in there at the end of April, I said to them, that the bumper was cracked and that they never told me. They said they don't know if I broke it or if it was that way before I purchased it. They gave me 3000 mile warranty and made me drive back and forth to Bristol to Hartford for only a tire that was making too much noise which used up my warranty miles. I went to Firestone and told me the tire needed to be replaced. I took the receipt to Lia Hartford and they said I had to pay for the tire. I contacted Hyandai Corporate and they made them replace the tire and to give me some floor mats. They give me too much problem. I want the bumper replaced.
At the time of delivery, Mr.
[redacted]’s Bumper was not damaged. Our service department offered Jose to fix it
at dealer cost, however he refused and wants it done for free. This is not a
safety issue.Salvatore L[redacted] General Manager Lia Hyundai of Hartford
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In regards to the business response...if I "purchased" the vehicle as they state in the beginning of their response then for what reason did I need to have my credit run with 7/8 additional banking/financial institutions?They contradict themselves in their response because I either purchased a vehicle or did not purchase a vehicle. I did not! They never returned any of my calls and to date I am still receiving denial letters from the many places they ran my credit.I informed them I did not want my credit run with various banks and if they could not get me approved through Chrysler Credit alone, I would keep my vehicle I already had.I want them to call and or send letters to all the various financial institutions informing them I did not request financing with them. And my last name is [redacted]...not [redacted] as their response spelled it.Thank you for your quick response to my situation.Margaret [redacted]
We have removed Ms. [redacted]'s information from our data base. We have no control over third party vendor's obtaining her mailing and vehicle information from outside service such as DMV lists or the like.
We have dealt with the employee issue internally based on the information Ms. [redacted] has provided. We have reached out to our business partners to remove her from their
lists. She was removed prior from our internal computer system as she
requested months ago.
[redacted] Controller
The customer had every opportunity to give us his contact
information which he had decided to withhold. The vehicle was sold...
the prior
day, and without the deal being finalized in our system, the vehicle shows as
available.When we realized the situation at hand, we tried to assist the
customer by finding them a different car, but he wanted nothing of it. I did
let the customer know that just because you have an appointment on a car, we
cannot hold the vehicle on good will. There are many times in our day when a
customer has an appointment on a vehicle and does not show. Then to top it off,
the wife decided to give my sales manager the middle finger as they walked out.
[redacted] General Manager Lia Nissan of Saratoga
Revdex.com:I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Lia Hyundai made the offer to me and must stand behind it. I was told that the $50 Prepaid Visa virtual reward card would be valid through January 31, 2017, but it was not. I believe that Lia Hyundai should contact its partners to ensure that I receive the remaining $24.62 of the $50 reward that it promised me.
[redacted]
Hello, The issue with Mrs. [redacted] ESC light is unrelated to the airbag light that was originally repaired. We offered to go to Mrs. [redacted] home to pick up her car and provide her with a loaner car while we adjust the ESC sensor in her vehicle. If that is not acceptable we would be happy to...
refund her the $67.00 for the work performed on her ESC sensor. Dominick [redacted] General Manager Lia Hyundai Enfield
Lia Toyota is responding to the complaint you received from [redacted]
[redacted] regarding vehicle pricing. Our
sales professional had shown Mr. [redacted] two 2011 Toyota Rav-4’s we have in stock
one is blue with 63,669 miles that we was listed online on the 1st
of April for $16,000 and the other one...
is gray with 52,148 miles listed online
for $18,460 it looks like the one Mr. [redacted] was quoted on the vehicle with less
miles and thought it was the vehicle with the higher miles. On Saturday April 4th we did receive a negative review on
[redacted] and [redacted] Places from Mr. [redacted] so I called him that day to address his
concerns with our Dealership, and to see if there was anything I can do to
rectify the situation and expressed how important his business is to us. We
take our customer experience very seriously and we had an extensive meeting
with all of our staff to go over policies and procedures for quoting online
special pricing on used vehicles to our customers so this will not happen in
the future. Sincerely, [redacted] General Manager Lia Toyota Scion-Northampton
The last open recall on this was completed August 2014 (attached) way before her date of sale it was for Fuel Pump Modular. She currently has a open warranty extension for hard power steering that can be verified if needed(also attached). She can bring that to our Lia Honda Albany location if...
Kingston is a problem to get to since she lives in Schenectady.
Mr.
[redacted] claims that we damaged the back of his vehicle. The dent is
severe enough where the carwash could not have done it nor there
was anything that our technician could have backed into to damage...
that
spot. We offered to fix as a goodwill gesture if the Dent Wizard could
take it out without damaging the paint. He could not. We feel we are
not responsible. [redacted] A. [redacted] Controller
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Addressing some of Mr. [redacted]'s comments: Regarding the
encounter with Mr. [redacted] about going over my financing options: I think Mr. [redacted] may be combining two
different situations. When I spoke with Mr. [redacted] about financing through
the dealership, his only response was that it would require multiple trips and
more paperwork. He acted like
it was an inconvenience to him to speak to someone about financing. Frustrated
by his lack of interest in the matter, I told him that I was already approved
for a loan through my credit union and that I was only asking to see if there
were better interest rates or incentives for financing through the dealership.
He had no comment, and went on to discuss the rewards point (which I
will be coming back to). the
next day when Mr. [redacted] was conferenced in on my call with Nissan Motor
Acceptance Corporation (NMAC), we discussed the lease buyout process as well as
my complaints with his staff. This is when Mr. [redacted] asked what my interest rate was with the bank
and I told him 1.99%, he told me that they couldn't compete with that and he supported
Mr. [redacted]'s action. Again not taking into account that he in fact did not
go over any financing options with me when I asked. It was only after his
neglect to provide me with information, that I told him that I was already
financed. This conversation was
witnessed by a NMAC representative and if it needs to be further investigated
I'm sure that they can pull the recording of it. Also I
never had any problem with the fees associated with purchasing the vehicle. I
was already aware of these fees ahead of time and expected to pay them. I asked
Mr. [redacted] about my Nissan Rewards points (knowing that I had $250.00 worth
of points) and if I could use them towards my buyout. His response was," I assume that you can only use them towards a new
purchase or to get into a new lease." I then asked to speak with a someone
else about it, and immediately he gave me attitude questioning why I needed to speak with someone else. I
stated that I wanted to get an answer from someone who wasn't
"assuming". So he called Mr. [redacted] on the phone and told him, "he had a young lady in his office looking to use her Nissan Rewards points
towards her lease buy out." Mr. [redacted] must've responded saying the same
thing that Mr. [redacted] said because the next thing he said to Mr. [redacted] was, "Yes
I told her that but she needs a second (emphasized) person to verify", in
a very condescending tone. That
conversation is what set the entire mood for the rest of visit. It sounded like
I was being difficult, when in fact I just wanted to speak with someone who
actually knew what they were talking about rather than assuming. When Mr. [redacted]
came in to speak with me, he seemed friendly, shook my hand, and then we
started to discuss the points. He repeated what Mr. [redacted] said and I told
him that I thought that it was just a little odd that I received these points
over 3 years ago and that I was under the impression that I could use them
towards any purchase such as rain guards, extra service appointments, or any other
transactions, etc. He told me that I could not. I asked for any kind of
statement or paperwork that explains it. He told me that I would've gotten it
with my lease paperwork in the beginning of my lease. I pulled out all my paperwork and told him
that I must've missed it. Then I asked him to show me where it could be. He now
stated that I would've received it in the mail with my card. I told him that I
received my card here at the dealership. I asked again if Lia had any paperwork
explaining the rewards system that I could read and he told me that they did
not. Realizing that the conversation wouldn't be going any further, I reluctantly
dropped it and told them if that was the truth of the matter then alright. Regarding Mr.[redacted]'s
statement:"After
being told that that was the direction that they were going to go with, told
them that I would have to get in touch with the other department at Nissan and
reverse the sale because we have already purchased the vehicle from them. I
then gave [redacted] my cell number and said that if she did have any problems to
give a call and I would do my best to help. " This
part of the conversation never took place. I did in fact inform him that I
would like to speak with my credit union about his arguments (that he was/still
is persistent on) to verify that they wouldn't have a problem with the
purchasing process. I asked him to hold off on the paperwork and transaction,
because again at this time the NMAC representative was inform by Mr. [redacted]
that "he didn't believe we were this far into the process and that any paperwork
had been finalized". At this point
in time is when Mr. [redacted] gave me his cell number so that if I had any questions
when conferring with my credit union that I could consult him. I would like to
reiterate again that this is the same conversation that was witnessed by a NMAC
representative, which if the content needs to be verified, I'm sure the
recording could be reviewed. As for Mr.
[redacted]'s recant of our encounter at the dealership: Unfortunately I will have to say
that his statement is completely fabricated. Early that day I spoke with a NMAC
representative (again another recorded conversation) about obtaining the
paperwork that I originally signed at the dealership. The rep contacted Mr.
[redacted], and I was informed that he would be expecting me later that day with
the paperwork. When I arrived Mr. [redacted] only gave me one of the two documents
that I had signed, the Purchase Agreement .I asked for the Vehicle Return Receipt original as
well, and he told me he wouldn't give it to me, "That this was good
enough." I then asked him to please write void on the purchase agreement and initial
and date it. He protested my request and asking me," why am I doing
this?" . I told him that I wanted him to sign it so that it showed he
acknowledged the voided agreement, and that if it ever got brought up
that there would be no question to who wrote he void. He then started to discuss
the buyout process, telling me that he spoke with Nissan today and that they
agreed with him. (Still at this point he would not sign the document.) I told
him that I also spoke with several people from Nissan and my credit union and
that they have all advised me differently. I again, then asked him to sign the
document. He
protested more and again asked me why I am doing all this. I told him that Lia
Nissan had broken my trust and I want the original documents that I had signed
under false pretenses. At this point he started to mock me and tell me that I
am wrong and that there was no false pretenses. He then started to discuss the
lease buyout process again. I told him that I'm not here to discuss that, that
I just wanted to pick up the paperwork. Reluctantly he then finally signed the
purchase agreement void aggressively. Mind you this was all happening at the front desk, in front of other
customers and staff members. Again he told me that I was wrong and that
I'll be sorry and that he knows I will be back to work this all out. I told him
that if that is the case then there a plenty of other Nissan dealerships that
would be able to help me (and probably treat me with better respect). At this
time he also kept trying to walk away from me as we were talking. He then open the door and tried to usher me out of the building. I
stepped aside and again asked for the original copy of the Vehicle Return Receipt.
He told me that he didn't know where it was, I told him then to ask Mr.
[redacted] (since he was the one who I signed the paperwork with). Mr. [redacted]
then stated, "No, You can't have it." I then asked, " Why? Since
I am no longer purchasing or leaving the vehicle with the dealership."
Again I asked for the original document. He told me that he would get me a copy
since the form is electronic, that there is no hard copy of the original. I did
tell him that that was a lie, being that I signed a physical piece of paper and
that is the paper that I am asking for. Again, he was now trying to walk away
from me. That
was when I decided I wasn't going to argue with him anymore. Not once did I
ever ask why the dealership lied to me nor did I want to stick around for a
confrontation. I was only there to get paperwork, which Mr. [redacted] only
provided me with half of the documentation. As ridiculous as this sounds, I'm also
sure this interaction could also be verified via security footage. I'm not looking for any
financial gain. The truth of the matter is that the dealership was dishonest
with me, I was treated poorly and Mr. [redacted] acted (in my opinion )
unprofessionally. The overall situation has finally (I hope) been rectified
through NMAC (by my own efforts). I do not believe any consumer should have to
go through the ordeal that I had to. I contacted the Revdex.com in
hopes that my experience would be acknowledged and that the community be made
aware of how the Lia Nissan Branch in Schenectady handles business.Thank you so
much for your time,
[redacted]
Dear [redacted],
This is correct. We will not be working on
Mr. [redacted] vehicle nor is he allowed on the...
property.
He may get his vehicle worked on at any of the other
Toyota dealerships in the Capital District area.
If he would like to discuss this he may call me directly.
Sincerely,
[redacted]
Controller
Lia Group, Inc.
TO WHOM IT MAY CONCERN: Please consider this our official response regarding ID# [redacted] We have received the letter regarding Ms. [redacted] complaint of unwanted mail and apologize for any inconvenience this may have caused her. Lia Honda of Northampton and the Lia Auto Group go to...
great lengths to ensure our customers privacy with phone calls, email and Postal mail. After receiving the letter stating Ms. [redacted] complaint, I researched her name, address and phone number and discovered she was not in our system. This leads me to believe, if she was a customer of ours, at some point, perhaps during one of her calls to us, all of her information had been eradicated. If she is still receiving postal mail from us, it could be a crossover period. I f she is receiving mail from [redacted]. on our behalf, unfortunately, she will have to contact them to be removed from their system. I can assure you, Ms. [redacted] information is no longer in our system and once again, we apologize for any inconvenience this has caused. Sincerely, Michael [redacted] General Manager Lia Honda of Northampton.
This was a Total Loop appt made by
Vince . We structured the deal as normal and Dave and myself tried to explain
to Mr. [redacted] that it was an estimated proposal by a third party, subject to
the vehicle selected and trade value . He felt we should be able to honor...
the
deal exactly as written ( it looked like the money factor they were using was
incorrect and I'm not sure what they calculated for a residual ). We certainly will continue to deal
with Mr. Ittikhar in a professional and honest manner to ensure he get's a fair
deal if he so chooses. Respectfully Donato
A. Benevento Sales
Manager Lia
Toyota of Colonie
When we leased [redacted] her 2017 Sonata we looked up her account on dealer track which showed she had one remaining payment. We filled out the appropriate paperwork for lease return which stated Lia Hyundai was paying one remaining payment, the worksheet for the deal also showed one remaining...
payment. Are initial thought is she or Hyundai must be mistaken dealer track shows one remaining payment. Adam spoke with her explaining our side of the story. Within an hour I reached out to our [redacted] rep and he said sometimes dealer track has unreliable information and she did owe 2 remaining payments at the time of the transaction. I had Adam call [redacted] back and tell her we would make the other remaining payment to [redacted]. She told Adam she already sent the payment so we are sending the payment directly to her. I will interoffice all the supporting paperwork. Jeff [redacted] General Manager Lia Hyundai of Albany [redacted]
After lengthy discussions with Mr [redacted] we agreed to replace the tire with a Goodyear tire to match the others on the car and to split the entire cost of the Goodyear tire & installation. The customer agreed to this option and the tire was ordered. The customer came in when the...
tire was in, had the tire replaced and paid 50% of the total as agreed. Let me know if you have any additional questions. Chris [redacted] Lia Auto Group
We
have reached out to Mr [redacted] and we believe we have come to agreeable terms on
the purchase of a vehicle. Michael A. Castren Controller Lia Group, Inc.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Lia Hyundai did not absorb the 100$ deductible. I was charged the $100 when I picked up my car from the dealership.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr [redacted] called and gave...
verbal and state he was rejecting the response because: They know that the bumper was cracked, they are lying about it. When I went in there at the end of April, I said to them, that the bumper was cracked and that they never told me. They said they don't know if I broke it or if it was that way before I purchased it. They gave me 3000 mile warranty and made me drive back and forth to Bristol to Hartford for only a tire that was making too much noise which used up my warranty miles. I went to Firestone and told me the tire needed to be replaced. I took the receipt to Lia Hartford and they said I had to pay for the tire. I contacted Hyandai Corporate and they made them replace the tire and to give me some floor mats. They give me too much problem. I want the bumper replaced.
At the time of delivery, Mr.
[redacted]’s Bumper was not damaged. Our service department offered Jose to fix it
at dealer cost, however he refused and wants it done for free. This is not a
safety issue.Salvatore L[redacted] General Manager Lia Hyundai of Hartford
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In regards to the business response...if I "purchased" the vehicle as they state in the beginning of their response then for what reason did I need to have my credit run with 7/8 additional banking/financial institutions?They contradict themselves in their response because I either purchased a vehicle or did not purchase a vehicle. I did not! They never returned any of my calls and to date I am still receiving denial letters from the many places they ran my credit.I informed them I did not want my credit run with various banks and if they could not get me approved through Chrysler Credit alone, I would keep my vehicle I already had.I want them to call and or send letters to all the various financial institutions informing them I did not request financing with them. And my last name is [redacted]...not [redacted] as their response spelled it.Thank you for your quick response to my situation.Margaret [redacted]
We have removed Ms. [redacted]'s information from our data base. We have no control over third party vendor's obtaining her mailing and vehicle information from outside service such as DMV lists or the like.
We have dealt with the employee issue internally based on the information Ms. [redacted] has provided. We have reached out to our business partners to remove her from their
lists. She was removed prior from our internal computer system as she
requested months ago.
[redacted] Controller
The customer had every opportunity to give us his contact
information which he had decided to withhold. The vehicle was sold...
the prior
day, and without the deal being finalized in our system, the vehicle shows as
available.When we realized the situation at hand, we tried to assist the
customer by finding them a different car, but he wanted nothing of it. I did
let the customer know that just because you have an appointment on a car, we
cannot hold the vehicle on good will. There are many times in our day when a
customer has an appointment on a vehicle and does not show. Then to top it off,
the wife decided to give my sales manager the middle finger as they walked out.
[redacted] General Manager Lia Nissan of Saratoga
Revdex.com:I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Lia Hyundai made the offer to me and must stand behind it. I was told that the $50 Prepaid Visa virtual reward card would be valid through January 31, 2017, but it was not. I believe that Lia Hyundai should contact its partners to ensure that I receive the remaining $24.62 of the $50 reward that it promised me.
[redacted]
Hello, The issue with Mrs. [redacted] ESC light is unrelated to the airbag light that was originally repaired. We offered to go to Mrs. [redacted] home to pick up her car and provide her with a loaner car while we adjust the ESC sensor in her vehicle. If that is not acceptable we would be happy to...
refund her the $67.00 for the work performed on her ESC sensor. Dominick [redacted] General Manager Lia Hyundai Enfield
Lia Toyota is responding to the complaint you received from [redacted]
[redacted] regarding vehicle pricing. Our
sales professional had shown Mr. [redacted] two 2011 Toyota Rav-4’s we have in stock
one is blue with 63,669 miles that we was listed online on the 1st
of April for $16,000 and the other one...
is gray with 52,148 miles listed online
for $18,460 it looks like the one Mr. [redacted] was quoted on the vehicle with less
miles and thought it was the vehicle with the higher miles. On Saturday April 4th we did receive a negative review on
[redacted] and [redacted] Places from Mr. [redacted] so I called him that day to address his
concerns with our Dealership, and to see if there was anything I can do to
rectify the situation and expressed how important his business is to us. We
take our customer experience very seriously and we had an extensive meeting
with all of our staff to go over policies and procedures for quoting online
special pricing on used vehicles to our customers so this will not happen in
the future. Sincerely, [redacted] General Manager Lia Toyota Scion-Northampton
The last open recall on this was completed August 2014 (attached) way before her date of sale it was for Fuel Pump Modular. She currently has a open warranty extension for hard power steering that can be verified if needed(also attached). She can bring that to our Lia Honda Albany location if...
Kingston is a problem to get to since she lives in Schenectady.
Mr.
[redacted] claims that we damaged the back of his vehicle. The dent is
severe enough where the carwash could not have done it nor there
was anything that our technician could have backed into to damage...
that
spot. We offered to fix as a goodwill gesture if the Dent Wizard could
take it out without damaging the paint. He could not. We feel we are
not responsible. [redacted] A. [redacted] Controller
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Addressing some of Mr. [redacted]'s comments: Regarding the
encounter with Mr. [redacted] about going over my financing options: I think Mr. [redacted] may be combining two
different situations. When I spoke with Mr. [redacted] about financing through
the dealership, his only response was that it would require multiple trips and
more paperwork. He acted like
it was an inconvenience to him to speak to someone about financing. Frustrated
by his lack of interest in the matter, I told him that I was already approved
for a loan through my credit union and that I was only asking to see if there
were better interest rates or incentives for financing through the dealership.
He had no comment, and went on to discuss the rewards point (which I
will be coming back to). the
next day when Mr. [redacted] was conferenced in on my call with Nissan Motor
Acceptance Corporation (NMAC), we discussed the lease buyout process as well as
my complaints with his staff. This is when Mr. [redacted] asked what my interest rate was with the bank
and I told him 1.99%, he told me that they couldn't compete with that and he supported
Mr. [redacted]'s action. Again not taking into account that he in fact did not
go over any financing options with me when I asked. It was only after his
neglect to provide me with information, that I told him that I was already
financed. This conversation was
witnessed by a NMAC representative and if it needs to be further investigated
I'm sure that they can pull the recording of it. Also I
never had any problem with the fees associated with purchasing the vehicle. I
was already aware of these fees ahead of time and expected to pay them. I asked
Mr. [redacted] about my Nissan Rewards points (knowing that I had $250.00 worth
of points) and if I could use them towards my buyout. His response was," I assume that you can only use them towards a new
purchase or to get into a new lease." I then asked to speak with a someone
else about it, and immediately he gave me attitude questioning why I needed to speak with someone else. I
stated that I wanted to get an answer from someone who wasn't
"assuming". So he called Mr. [redacted] on the phone and told him, "he had a young lady in his office looking to use her Nissan Rewards points
towards her lease buy out." Mr. [redacted] must've responded saying the same
thing that Mr. [redacted] said because the next thing he said to Mr. [redacted] was, "Yes
I told her that but she needs a second (emphasized) person to verify", in
a very condescending tone. That
conversation is what set the entire mood for the rest of visit. It sounded like
I was being difficult, when in fact I just wanted to speak with someone who
actually knew what they were talking about rather than assuming. When Mr. [redacted]
came in to speak with me, he seemed friendly, shook my hand, and then we
started to discuss the points. He repeated what Mr. [redacted] said and I told
him that I thought that it was just a little odd that I received these points
over 3 years ago and that I was under the impression that I could use them
towards any purchase such as rain guards, extra service appointments, or any other
transactions, etc. He told me that I could not. I asked for any kind of
statement or paperwork that explains it. He told me that I would've gotten it
with my lease paperwork in the beginning of my lease. I pulled out all my paperwork and told him
that I must've missed it. Then I asked him to show me where it could be. He now
stated that I would've received it in the mail with my card. I told him that I
received my card here at the dealership. I asked again if Lia had any paperwork
explaining the rewards system that I could read and he told me that they did
not. Realizing that the conversation wouldn't be going any further, I reluctantly
dropped it and told them if that was the truth of the matter then alright. Regarding Mr.[redacted]'s
statement:"After
being told that that was the direction that they were going to go with, told
them that I would have to get in touch with the other department at Nissan and
reverse the sale because we have already purchased the vehicle from them. I
then gave [redacted] my cell number and said that if she did have any problems to
give a call and I would do my best to help. " This
part of the conversation never took place. I did in fact inform him that I
would like to speak with my credit union about his arguments (that he was/still
is persistent on) to verify that they wouldn't have a problem with the
purchasing process. I asked him to hold off on the paperwork and transaction,
because again at this time the NMAC representative was inform by Mr. [redacted]
that "he didn't believe we were this far into the process and that any paperwork
had been finalized". At this point
in time is when Mr. [redacted] gave me his cell number so that if I had any questions
when conferring with my credit union that I could consult him. I would like to
reiterate again that this is the same conversation that was witnessed by a NMAC
representative, which if the content needs to be verified, I'm sure the
recording could be reviewed. As for Mr.
[redacted]'s recant of our encounter at the dealership: Unfortunately I will have to say
that his statement is completely fabricated. Early that day I spoke with a NMAC
representative (again another recorded conversation) about obtaining the
paperwork that I originally signed at the dealership. The rep contacted Mr.
[redacted], and I was informed that he would be expecting me later that day with
the paperwork. When I arrived Mr. [redacted] only gave me one of the two documents
that I had signed, the Purchase Agreement .I asked for the Vehicle Return Receipt original as
well, and he told me he wouldn't give it to me, "That this was good
enough." I then asked him to please write void on the purchase agreement and initial
and date it. He protested my request and asking me," why am I doing
this?" . I told him that I wanted him to sign it so that it showed he
acknowledged the voided agreement, and that if it ever got brought up
that there would be no question to who wrote he void. He then started to discuss
the buyout process, telling me that he spoke with Nissan today and that they
agreed with him. (Still at this point he would not sign the document.) I told
him that I also spoke with several people from Nissan and my credit union and
that they have all advised me differently. I again, then asked him to sign the
document. He
protested more and again asked me why I am doing all this. I told him that Lia
Nissan had broken my trust and I want the original documents that I had signed
under false pretenses. At this point he started to mock me and tell me that I
am wrong and that there was no false pretenses. He then started to discuss the
lease buyout process again. I told him that I'm not here to discuss that, that
I just wanted to pick up the paperwork. Reluctantly he then finally signed the
purchase agreement void aggressively. Mind you this was all happening at the front desk, in front of other
customers and staff members. Again he told me that I was wrong and that
I'll be sorry and that he knows I will be back to work this all out. I told him
that if that is the case then there a plenty of other Nissan dealerships that
would be able to help me (and probably treat me with better respect). At this
time he also kept trying to walk away from me as we were talking. He then open the door and tried to usher me out of the building. I
stepped aside and again asked for the original copy of the Vehicle Return Receipt.
He told me that he didn't know where it was, I told him then to ask Mr.
[redacted] (since he was the one who I signed the paperwork with). Mr. [redacted]
then stated, "No, You can't have it." I then asked, " Why? Since
I am no longer purchasing or leaving the vehicle with the dealership."
Again I asked for the original document. He told me that he would get me a copy
since the form is electronic, that there is no hard copy of the original. I did
tell him that that was a lie, being that I signed a physical piece of paper and
that is the paper that I am asking for. Again, he was now trying to walk away
from me. That
was when I decided I wasn't going to argue with him anymore. Not once did I
ever ask why the dealership lied to me nor did I want to stick around for a
confrontation. I was only there to get paperwork, which Mr. [redacted] only
provided me with half of the documentation. As ridiculous as this sounds, I'm also
sure this interaction could also be verified via security footage. I'm not looking for any
financial gain. The truth of the matter is that the dealership was dishonest
with me, I was treated poorly and Mr. [redacted] acted (in my opinion )
unprofessionally. The overall situation has finally (I hope) been rectified
through NMAC (by my own efforts). I do not believe any consumer should have to
go through the ordeal that I had to. I contacted the Revdex.com in
hopes that my experience would be acknowledged and that the community be made
aware of how the Lia Nissan Branch in Schenectady handles business.Thank you so
much for your time,
[redacted]
Dear [redacted],
This is correct. We will not be working on
Mr. [redacted] vehicle nor is he allowed on the...
property.
He may get his vehicle worked on at any of the other
Toyota dealerships in the Capital District area.
If he would like to discuss this he may call me directly.
Sincerely,
[redacted]
Controller
Lia Group, Inc.
TO WHOM IT MAY CONCERN: Please consider this our official response regarding ID# [redacted] We have received the letter regarding Ms. [redacted] complaint of unwanted mail and apologize for any inconvenience this may have caused her. Lia Honda of Northampton and the Lia Auto Group go to...
great lengths to ensure our customers privacy with phone calls, email and Postal mail. After receiving the letter stating Ms. [redacted] complaint, I researched her name, address and phone number and discovered she was not in our system. This leads me to believe, if she was a customer of ours, at some point, perhaps during one of her calls to us, all of her information had been eradicated. If she is still receiving postal mail from us, it could be a crossover period. I f she is receiving mail from [redacted]. on our behalf, unfortunately, she will have to contact them to be removed from their system. I can assure you, Ms. [redacted] information is no longer in our system and once again, we apologize for any inconvenience this has caused. Sincerely, Michael [redacted] General Manager Lia Honda of Northampton.
We respectfully stand by our original response.
[redacted]
[redacted]
[redacted]
[redacted]
This was a Total Loop appt made by
Vince . We structured the deal as normal and Dave and myself tried to explain
to Mr. [redacted] that it was an estimated proposal by a third party, subject to
the vehicle selected and trade value . He felt we should be able to honor...
the
deal exactly as written ( it looked like the money factor they were using was
incorrect and I'm not sure what they calculated for a residual ). We certainly will continue to deal
with Mr. Ittikhar in a professional and honest manner to ensure he get's a fair
deal if he so chooses. Respectfully Donato
A. Benevento Sales
Manager Lia
Toyota of Colonie
When we leased [redacted] her 2017 Sonata we looked up her account on dealer track which showed she had one remaining payment. We filled out the appropriate paperwork for lease return which stated Lia Hyundai was paying one remaining payment, the worksheet for the deal also showed one remaining...
payment. Are initial thought is she or Hyundai must be mistaken dealer track shows one remaining payment. Adam spoke with her explaining our side of the story. Within an hour I reached out to our [redacted] rep and he said sometimes dealer track has unreliable information and she did owe 2 remaining payments at the time of the transaction. I had Adam call [redacted] back and tell her we would make the other remaining payment to [redacted]. She told Adam she already sent the payment so we are sending the payment directly to her. I will interoffice all the supporting paperwork. Jeff [redacted] General Manager Lia Hyundai of Albany [redacted]