[redacted] purchased a 2013 Toyota Corolla and also purchased a comprehensive warranty that covers mechanical breakdowns. The warranty is not meant to cover wear & tear items, maintenance, or physical damage. A bent rear axel is not a mechanical failure it is caused by hitting...
something (pothole, street debris, etc). When speaking with [redacted] our service manager was asking questions in an effort to clarify what Ms. [redacted] concerns were which resulted in the manager of [redacted] becoming aggressive. When the phone call escalated to unprofessional our service manager chose to end the call. We would be happy to provide copies of the warranty guidelines for review. Sara [redacted] General Manager Lia Toyota Scion of Wilbraham
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The vehicle is still not working "as designed". The noise from the rear continues and I do not feel as if the vehicle sold to me was ready for sale. I am very concerned with my purchase from Lia, being that I do carry precious cargo (my children) in this vehicle and have had nothing but issues since purchasing. The rust forming on the hood was very fresh, since my vehicle was left in their lot after sanding the drivers door and it rained two days straight in April. Even the GM Chris made a point to call me on a Saturday from his cell phone and said "they will not honor those dents because it looks like it's been there for about two weeks" which at the time, my car was there just two days shy of two weeks! I would greatly appreciate if someone would take the time to give my car a thorough check to be sure there isn't any underlying problems and fix the noise properly. This should not be the customers problem nor should any customer have to take all of this time and effort to get things done right the first time. Regards, [redacted]
This was a Total Loop appt made by
Vince . We structured the deal as normal and Dave and myself tried to explain
to Mr. [redacted] that it was an estimated proposal by a third party, subject to
the vehicle selected and trade value . He felt we should be able to honor the
deal exactly as written (...
it looked like the money factor they were using was
incorrect and I'm not sure what they calculated for a residual ). We certainly will continue to deal
with Mr. Ittikhar in a professional and honest manner to ensure he get's a fair
deal if he so chooses. Respectfully Donato
A. Benevento Sales
Manager Lia
Toyota of Colonie
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards, [redacted]
I believe you expected that I do find the response to be
satisfactory concerning ID [redacted], it totally failed to address the issue. While much of Mr. [redacted] response is fairly accurate there
are some issues that do not find agreement with me. First of all I DID ask for Zero Per Cent financing and Mr.
[redacted] said it could not be offered to me even though the ad on website said it
was. Then I said I will pay cash. As for the dispute I have Mr. [redacted] answered it for me, and
I must say better than I could. His
response speaks clearly, in my humble opinion, that I was the victim of the
classic definition of “bait and switch by Lia KIA”, his response addresses
that, not me. I quote him “the ad said
it was a Hybrid EX with the technology package”. That is the ad that I responded to precisely,
that is the car I was thought I was purchasing.
No one at the dealership ever alert me to the fact that I was not buying
the they advertised, they in bad faith lead me to believe I was buying the
advertised car. In fact to make to make sure I got everything I asked the sales
rep “Do both of the cars come with heated and ventilated seats”, she reviewed
her information and answered “yes they do”.
I said I will take the Smokey Blue. Once again in my humble opinion I feel that I am also a
victim of the “classic definition of Deceptive Advertising”. I went specifically to Lia KIA because they
advertised two fully equipment year old model 2014 Optima Hybrid for
$19,999.00, it was not discounted for me as Mr. [redacted] would have you
think. I did not ask for a discount
because I knew it was a great value for a Hybrid EX with technology package. In fact after I complained in a letter to Lia KIA in Albany,
that they ignored, they changed the description of the Pearl White Hybrid I was
also considering and reduced the price.
A self-admission of the false advertising of the vehicle. It appears that a resolution will only be resolved by going
forward with a matter in the courts of the Commonwealth of Massachusetts. Thank you so much for assistance that you tried to get but
it appears Lia has no intentions of addressing a serious breach of faith. Sincerely, [redacted]
Our policy,which was indicated to Mr. [redacted] is to not refund funds
issued by check until such time that we know the check has cleared. We have
established 10 business days as a rule.
sans-serif; font-size: 10pt;">No
one in the dealership remembers him coming in at anytime prior to his
conversation with [redacted]. We
are happy to refund his money in a more timely manner if he can bring us a bank
statement showing his check as paid. David S[redacted] , General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
To Revdex.com:
Lia Hyundai seems to want to wash their hands and want to distance themselves from this....But, I did business with Lia Hyundai in Enfield....leased and brought back the car to them....They never told me about the disposition fee that was in the contract and never explained to me what that exactly meant....Had I known at the time, I would never have signed the lease.....They sent the paper work to [redacted], letting them know that I was no longer their customer.....They knew that I would be billed....I need your help in resolving this.....
Mr. [redacted] visited the dealership to sit with both Daniel the service manager & Chris the used car manager. During that visit Mr. [redacted] was offered a few options: 1. We would patch the tire free of cost 2. We would pay for the labor if he paid for the tire (we offered the least expensive tire to help with cost.) 3. Last but not least after Mr. [redacted] rejected both original offers we offered to split the cost including installation of a matching tire which is exactly what we ended up doing. When we agreed to the third option we were made to believe that this issue had been resolved. This vehicle was purchased in 2015 and the "plug" was in the tread not the sidewall. Based on the available information we had no reason to believe the vehicle was sold with a plug in the tire but with the goal of providing great customer service we feel the offer we agreed upon was fair for both parties. I can be contacted at the dealership if this matter needs further explanation. Sara [redacted] General Manager Lia Toyota Scion of Wilbraham [redacted]
Ref# [redacted], [redacted]:I'm responding to the initial complaint filed by Mrs. [redacted], on which she states that when sheleased a New 2016 Nissan Rogue, that her over mileage from her previous [redacted] lease would be paid aspart of her new deal with lia Nissan of Enfield. When Mrs....
[redacted] came in to inquire about a lease on a New Nissan Rogue, she explained that she owed alarge amount of money on her current lease with [redacted] financial. We explained to her that we would do our best and work with the lender on her behalf to roll over what she owes. After working many scenarios we eventually wrote up a purchase order, subject to finance and the advance with Mrs. [redacted] and continuedto work on getting the lease approved with the lender. This process went on for a little over a week. Wewere in contact with her by phone on several occasions on what her approval would cover. We finally cameto an agreement with her approval from the lender, and her request on a specific monthly budget on a New Nissan lease. The terms were and agreed to by Mrs. [redacted] and her husband that the dealer would cover only the remaining payments from her previous lease which was in the amount of $3,862.42. We also arrived to a monthly payment that was acceptable to her as well. We then wrote up a purchase order stating thather new lease would only absorb the remaining payments of $3,862.42. We also explained that she would be responsible for the over mileage and any other fees. We clearly wrote the amount that the dealer would be responsible for on the order. Also, we have an "Off lease responsibility form", that was clearly written upthat discloses what is being included in her deal. The form breaks down remaining payments, over mileage,excess damage, and any unpaid taxes on the previous lease. Together we filled out the form that clearly states ONLY the remaining payments would be part of the deal. She understood completely that she would address the over mileage with [redacted] on her own at a later date. This was agreed to because of the specific payment she wanted and the advance that the new lender would only approve.Mrs [redacted] and her husband took final delivery of their New Rogue on 08/08/16. While they were our Business office going over all the paperwork. She was again advised that she would be taking responsibility for her over mileage on her previous lease. Additional paperwork was given to her to acknowledge and agreeI sign that she would be responsible for the over mileage. She also was disclosed that she would be using a Rebate of $1000 that was being used towards her new lease. Several weeks have passed and Mrs [redacted] phoned our Business Manager and myself because she received a bill from the previous lease that she owed her over mileage. We explained and went over the entire transaction with her again. She acknowledged that she understood and asked to speak to me to apologize that she forgot that she agreed to take responsibility of the over mileage on her own.Several weeks later Mrs [redacted] came to the dealership to go over the deal again. I pulled her deal and went over the deal with her. I supplied her with copies of agreement as well which states she would be taking care of her over mileage. (The Off Lease forms and the original purchase order) Unfortunately she is now claiming she wanted us to include this extra fee in her lease. The dealership clearly and fully disclosed to her and her husband on what fees were being paid by Lia Nissan. We also have several forms that were acknowledged and agreed with her that was signed by her and her husband.Upon review, I do not feel that Lia Nissan is responsible for the over mileage Mrs [redacted] is claiming. The dealership fully disclosed the customers on what fees we would be responsible for. Several documents that were agreed to and signed by both parties prove this. Copies were also given to them for their records.Please let me know if there is any other information needed.Thank you,Jim [redacted]General Manager Lia Nissan of Enfield
Lia Auto Group [redacted] [redacted] Revdex.com Complaint – [redacted] ID#: [redacted] We did agree on a purchase price of $23500 less $500 for the College Grad program and $500 for Honda "Flex" cash. Honda "Flex" cash expired on the 4th of January. When Ms. [redacted] came to...
pick up her car on Friday January 1st the all-weather mats were on back order. We indicated she could take her car and we would give her a "we-owe and supply the mats the following day. This was unacceptable to Ms. [redacted], so she indicated she would come back the following day. She did not come back the following day. Between Saturday 2nd and Monday 4th the salesperson, Jorge [redacted], continually tried calling Ms. [redacted] and her father to no avail. The 4th of January came and went, having not heard from Ms. [redacted] we used the "Flex" cash (which is finite in amount and only can be used by January 4th) to another customer. Ms. [redacted] finally left a message for Jorge on Tuesday, the content of which still didn't indicate a date that they would want to pick the car. We finally were able to speak Ms. [redacted]'s father on Thursday the 7th of January at which time he indicated he wanted to pick up the car and we told him that the "Flex" cash was no longer available so his net cost would be $500 more. In most cases I would accommodate the customer and absorb the $500, this transaction however was negotiated so lean there was no more available room to make a viable transaction. That being said I did offer to mitigate the transaction where we would absorb $200. Ms. [redacted]'s father declined. There is no issue with refund of deposit we are just waiting for the check to clear. The buyers order indicated a delivery date of 01/01/2016. The customer was told the offer would expire by 01/04/2016. One might note that all of Honda's programs are date sensitive. Thank You. David [redacted] General Manager Brewster Honda [redacted]
We apologize for the
miscommunication regarding the refund check. It has been mailed. If
Ms. [redacted] does not receive in a timely manner please have her contact me
directly.
Michael A. C[redacted]
Controller
Lia Group, Inc.[redacted]
*...
Hello,
We ask that Ms. [redacted] drop off her vehicle on a day that is convenient for her and
we will take to Honda to have a new key cut and programmed....
We
just need a few days notice to make the appointment at Honda.
Thank You,
[redacted]
General Manager
Lia Infiniti
965 New Loudon Rd
Latham, NY. 12047
Group �...⇄ [redacted] After reading the complaint I found that Mrs. [redacted] complaint is directed at [redacted] and not at Lia Hyundai. We do not charge customers disposition fees nor decide when the disposition fee is waived. The customer should contact [redacted] with the complaint. Again we have no control over the fees that Hyundai charges. The fees are always disclosed at the beginning of the lease and are required to be on the signed contract that is submitted to [redacted]. If Mrs. [redacted] has a lease agreement that says otherwise she should present it to [redacted]. Thank You. Dominick [redacted] General Manager Lia Hyundai Enfield [redacted]
[redacted] did lease a
vehicle from Lia Hyundai in Enfield in May in 2015 before I was hired by Lia
Hyundai. He called me in June because he had received a statement from Hyundai
about his lease return and he had a balance of $3499 on his lease and he wanted
to know why he would be...
responsible for the balance. I looked up the deal and
found that we agreed to make all payments left on his lease in the total of
about $3000 and also agreed to pay half the mileage of the lease off. I spoke
to Mr. [redacted] after gathering all the information and went over everything I
discovered. I told him that it looked like we had already sent a check for the
$3000 and that we were in the process of sending a check for half of the over
mileage of $128 and some change. Mr. [redacted] agreed that was correct and wanted
to know why the additional money was outstanding. I told him I would contact
Hyundai Finance for him and find out but that we were fulfilling our
obligation. He agreed at that point and ended the call with the idea that I
would get back to him. I called Hyundai Finance and they said that the
discrepancy could be taxes. I called Mr. [redacted] again and explained that the
difference in what he owed could be additional taxes and I explained that we
would not be responsible for any additional payments. He asked if I could call
Hyundai Finance again an get a breakdown of the fees and taxes. I told him I
couldn’t promise anything and that I would try to get back to him but he would
have to do some investigation on his own. Again he agreed and never brought up
any issue in us paying half the over mileage and him paying half the over mileage.
About a month later in late July he contacted me again. This time he claimed
that Hyundai had received both of our checks and that there was still a balance
on his account. I explained that it was most likely the over mileage that he
was responsible for. He then said that he was not responsible for the over
mileage, that we were supposed to pay ALL of the over mileage and he was
putting extra payments on his lease. I told Mr. [redacted] that this had not ever
been part of the conversation we have had previously but I would look again to
see if there was any other documentation in the paperwork for his deal. There
was no additional information in any of the paperwork so I contacted Mr.
[redacted] again and let him know that we would not be responsible for the other
half of the over mileage. He was not satisfied and said he was going to contact
someone else. I explained that we had done all we could to help him and gone
above and beyond to try to resolve his issue because customer service is
important to us but there was just nothing else I could help him with. I don’t
think Mr. [redacted] is owed anything according to all the records and paperwork
that he signed. If he had been owed any money at all we would have gladly paid
what we promised. Thank you Dominick F[redacted] General Manager Lia Hyundai
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I understand what you wrote on the original receipt but my question and issue is if the break pads were stuck that seems like that could have caused some sort of additional damage to the vehicle. I understand you stated you checked and the calibers seemed fine but then why in only 4 months were they and I quote "completely shot"? I don't understand how they can go from functioning fine to completely shot without any sort of indication especially since you were working so closely in that area already. Also, the first service was an oil change and to properly investigate and fix the grinding noise, that same exact noise that occurred again just 4 months later which clearly indicates that the original problem was not just the break pads. We feel the original service wasn't up to par and we shouldn't have had to pay for another set of brand new break pads when we trusted you to properly repair the problem the first time. Regards, [redacted] [redacted]
We would be happy to reimburse Mr. [redacted] for the cost of his service, he would need to provide us a copy of his receipt. Going forward he can have the services done at our Honda location. He should contact Heather D[redacted] at ###-###-#### to arrange refund. Michael A. C[redacted] Controller
To further clarify please read the disclaimer which
states in part.... "Offer assumes vehicle is in excellent
condition" (Car was average
condition. Servicing regularly does not
affect interior and exterior condition) "with 35026 miles" (car had
36,187 miles) "The dealership assumes no responsibility for any unintended
errors in information or payment calculations" Once again, it is an estimated value from a 3rd party
computer system. Michael A. Castren
Controller Lia Group, Inc.
We apologize for any miscommunication. We have no control over the length of time that Toyota Financial Services takes to approve a deal. We would have been willing to help out with the rental, however the customer never asked prior, and just assumed it was complimentary. If, in fact customer was...
charged, we are willing to reimburse customer for rental. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you for responding to my complaint. Your response highlighted your alleged investment in the vehicle in question as the major factor for not honoring the price quoted by two of your employees as well as two independent website advertisements. I find it very disconcerting that you only highlight the alleged costs, of which there I no way to verify as being true or false (are these retail costs or you actual costs). What is more disturbing is that you by your own account took this vehicle in a on a trade for a new car sale and therefore are not presenting an accurate fair balances picture of all the potential profits/loss associated (profits realized on new car sale, and/or manufacturer rebates). Also consider the $705.00 of documentation and licensing fees, let alone the "other" charge for $5.00 whatever that is (see attached documentation).I suggest that we focus on the root cause of the complaint. What could I have done differently to have avoided this dispute? I called to verify the vehicle's availability and price as advertised on two different websites (one of which was [redacted] which your employee verified on the phone. I asked her to look at the vehicle to ensure that there are not any abnormal body damage as I had to drive well over an hour to get to the dealership. Your employee called me back to say that she spoke to the sales manager (the same one who later said that the dealership had to charge more than the advertised price because the dealership was not making enough money) who said that he had personal knowledge of the vehicle and it was in excellent shape. The next day the sales person gave me the same price that was advertised. Then when I tried to buy the vehicle the price rose to over $1000.00 more than the advertised price. WHAT MORE COULD I AS A CONSUMER DONE? The dealer claims that this was a clerical error and I sincerely hope it was. As the consumer who was subjected to this bait & switch, I thought that I did my due diligence of verifying with the 2 company employees, the dealership website and an independent used car sales site....buyer bewareRegards,[redacted]
At the time of delivery, Mr.
[redacted]’s Bumper was not damaged. Our service department offered Jose to fix it
at dealer cost, however he refused and wants it done for free. This is not a
safety issue.
font-family: Calibri, sans-serif;">Salvatore L[redacted] General Manager Lia Hyundai of Hartford
[redacted] purchased a 2013 Toyota Corolla and also purchased a comprehensive warranty that covers mechanical breakdowns. The warranty is not meant to cover wear & tear items, maintenance, or physical damage. A bent rear axel is not a mechanical failure it is caused by hitting...
something (pothole, street debris, etc). When speaking with [redacted] our service manager was asking questions in an effort to clarify what Ms. [redacted] concerns were which resulted in the manager of [redacted] becoming aggressive. When the phone call escalated to unprofessional our service manager chose to end the call. We would be happy to provide copies of the warranty guidelines for review. Sara [redacted] General Manager Lia Toyota Scion of Wilbraham
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The vehicle is still not working "as designed". The noise from the rear continues and I do not feel as if the vehicle sold to me was ready for sale. I am very concerned with my purchase from Lia, being that I do carry precious cargo (my children) in this vehicle and have had nothing but issues since purchasing. The rust forming on the hood was very fresh, since my vehicle was left in their lot after sanding the drivers door and it rained two days straight in April. Even the GM Chris made a point to call me on a Saturday from his cell phone and said "they will not honor those dents because it looks like it's been there for about two weeks" which at the time, my car was there just two days shy of two weeks! I would greatly appreciate if someone would take the time to give my car a thorough check to be sure there isn't any underlying problems and fix the noise properly. This should not be the customers problem nor should any customer have to take all of this time and effort to get things done right the first time. Regards, [redacted]
This was a Total Loop appt made by
Vince . We structured the deal as normal and Dave and myself tried to explain
to Mr. [redacted] that it was an estimated proposal by a third party, subject to
the vehicle selected and trade value . He felt we should be able to honor the
deal exactly as written (...
it looked like the money factor they were using was
incorrect and I'm not sure what they calculated for a residual ). We certainly will continue to deal
with Mr. Ittikhar in a professional and honest manner to ensure he get's a fair
deal if he so chooses. Respectfully Donato
A. Benevento Sales
Manager Lia
Toyota of Colonie
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards, [redacted]
I believe you expected that I do find the response to be
satisfactory concerning ID [redacted], it totally failed to address the issue. While much of Mr. [redacted] response is fairly accurate there
are some issues that do not find agreement with me. First of all I DID ask for Zero Per Cent financing and Mr.
[redacted] said it could not be offered to me even though the ad on website said it
was. Then I said I will pay cash. As for the dispute I have Mr. [redacted] answered it for me, and
I must say better than I could. His
response speaks clearly, in my humble opinion, that I was the victim of the
classic definition of “bait and switch by Lia KIA”, his response addresses
that, not me. I quote him “the ad said
it was a Hybrid EX with the technology package”. That is the ad that I responded to precisely,
that is the car I was thought I was purchasing.
No one at the dealership ever alert me to the fact that I was not buying
the they advertised, they in bad faith lead me to believe I was buying the
advertised car. In fact to make to make sure I got everything I asked the sales
rep “Do both of the cars come with heated and ventilated seats”, she reviewed
her information and answered “yes they do”.
I said I will take the Smokey Blue. Once again in my humble opinion I feel that I am also a
victim of the “classic definition of Deceptive Advertising”. I went specifically to Lia KIA because they
advertised two fully equipment year old model 2014 Optima Hybrid for
$19,999.00, it was not discounted for me as Mr. [redacted] would have you
think. I did not ask for a discount
because I knew it was a great value for a Hybrid EX with technology package. In fact after I complained in a letter to Lia KIA in Albany,
that they ignored, they changed the description of the Pearl White Hybrid I was
also considering and reduced the price.
A self-admission of the false advertising of the vehicle. It appears that a resolution will only be resolved by going
forward with a matter in the courts of the Commonwealth of Massachusetts. Thank you so much for assistance that you tried to get but
it appears Lia has no intentions of addressing a serious breach of faith. Sincerely, [redacted]
Our policy,which was indicated to Mr. [redacted] is to not refund funds
issued by check until such time that we know the check has cleared. We have
established 10 business days as a rule.
sans-serif; font-size: 10pt;">No
one in the dealership remembers him coming in at anytime prior to his
conversation with [redacted]. We
are happy to refund his money in a more timely manner if he can bring us a bank
statement showing his check as paid. David S[redacted] , General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
To Revdex.com:
Lia Hyundai seems to want to wash their hands and want to distance themselves from this....But, I did business with Lia Hyundai in Enfield....leased and brought back the car to them....They never told me about the disposition fee that was in the contract and never explained to me what that exactly meant....Had I known at the time, I would never have signed the lease.....They sent the paper work to [redacted], letting them know that I was no longer their customer.....They knew that I would be billed....I need your help in resolving this.....
Mr. [redacted] visited the dealership to sit with both Daniel the service manager & Chris the used car manager. During that visit Mr. [redacted] was offered a few options: 1. We would patch the tire free of cost 2. We would pay for the labor if he paid for the tire (we offered the least expensive tire to help with cost.) 3. Last but not least after Mr. [redacted] rejected both original offers we offered to split the cost including installation of a matching tire which is exactly what we ended up doing. When we agreed to the third option we were made to believe that this issue had been resolved. This vehicle was purchased in 2015 and the "plug" was in the tread not the sidewall. Based on the available information we had no reason to believe the vehicle was sold with a plug in the tire but with the goal of providing great customer service we feel the offer we agreed upon was fair for both parties. I can be contacted at the dealership if this matter needs further explanation. Sara [redacted] General Manager Lia Toyota Scion of Wilbraham [redacted]
Ref# [redacted], [redacted]:I'm responding to the initial complaint filed by Mrs. [redacted], on which she states that when sheleased a New 2016 Nissan Rogue, that her over mileage from her previous [redacted] lease would be paid aspart of her new deal with lia Nissan of Enfield. When Mrs....
[redacted] came in to inquire about a lease on a New Nissan Rogue, she explained that she owed alarge amount of money on her current lease with [redacted] financial. We explained to her that we would do our best and work with the lender on her behalf to roll over what she owes. After working many scenarios we eventually wrote up a purchase order, subject to finance and the advance with Mrs. [redacted] and continuedto work on getting the lease approved with the lender. This process went on for a little over a week. Wewere in contact with her by phone on several occasions on what her approval would cover. We finally cameto an agreement with her approval from the lender, and her request on a specific monthly budget on a New Nissan lease. The terms were and agreed to by Mrs. [redacted] and her husband that the dealer would cover only the remaining payments from her previous lease which was in the amount of $3,862.42. We also arrived to a monthly payment that was acceptable to her as well. We then wrote up a purchase order stating thather new lease would only absorb the remaining payments of $3,862.42. We also explained that she would be responsible for the over mileage and any other fees. We clearly wrote the amount that the dealer would be responsible for on the order. Also, we have an "Off lease responsibility form", that was clearly written upthat discloses what is being included in her deal. The form breaks down remaining payments, over mileage,excess damage, and any unpaid taxes on the previous lease. Together we filled out the form that clearly states ONLY the remaining payments would be part of the deal. She understood completely that she would address the over mileage with [redacted] on her own at a later date. This was agreed to because of the specific payment she wanted and the advance that the new lender would only approve.Mrs [redacted] and her husband took final delivery of their New Rogue on 08/08/16. While they were our Business office going over all the paperwork. She was again advised that she would be taking responsibility for her over mileage on her previous lease. Additional paperwork was given to her to acknowledge and agreeI sign that she would be responsible for the over mileage. She also was disclosed that she would be using a Rebate of $1000 that was being used towards her new lease. Several weeks have passed and Mrs [redacted] phoned our Business Manager and myself because she received a bill from the previous lease that she owed her over mileage. We explained and went over the entire transaction with her again. She acknowledged that she understood and asked to speak to me to apologize that she forgot that she agreed to take responsibility of the over mileage on her own.Several weeks later Mrs [redacted] came to the dealership to go over the deal again. I pulled her deal and went over the deal with her. I supplied her with copies of agreement as well which states she would be taking care of her over mileage. (The Off Lease forms and the original purchase order) Unfortunately she is now claiming she wanted us to include this extra fee in her lease. The dealership clearly and fully disclosed to her and her husband on what fees were being paid by Lia Nissan. We also have several forms that were acknowledged and agreed with her that was signed by her and her husband.Upon review, I do not feel that Lia Nissan is responsible for the over mileage Mrs [redacted] is claiming. The dealership fully disclosed the customers on what fees we would be responsible for. Several documents that were agreed to and signed by both parties prove this. Copies were also given to them for their records.Please let me know if there is any other information needed.Thank you,Jim [redacted]General Manager Lia Nissan of Enfield
Due
to the sensitive nature of this complaint I will be calling the customer
directly to address. [redacted] Controller
Lia Auto Group [redacted] [redacted] Revdex.com Complaint – [redacted] ID#: [redacted] We did agree on a purchase price of $23500 less $500 for the College Grad program and $500 for Honda "Flex" cash. Honda "Flex" cash expired on the 4th of January. When Ms. [redacted] came to...
pick up her car on Friday January 1st the all-weather mats were on back order. We indicated she could take her car and we would give her a "we-owe and supply the mats the following day. This was unacceptable to Ms. [redacted], so she indicated she would come back the following day. She did not come back the following day. Between Saturday 2nd and Monday 4th the salesperson, Jorge [redacted], continually tried calling Ms. [redacted] and her father to no avail. The 4th of January came and went, having not heard from Ms. [redacted] we used the "Flex" cash (which is finite in amount and only can be used by January 4th) to another customer. Ms. [redacted] finally left a message for Jorge on Tuesday, the content of which still didn't indicate a date that they would want to pick the car. We finally were able to speak Ms. [redacted]'s father on Thursday the 7th of January at which time he indicated he wanted to pick up the car and we told him that the "Flex" cash was no longer available so his net cost would be $500 more. In most cases I would accommodate the customer and absorb the $500, this transaction however was negotiated so lean there was no more available room to make a viable transaction. That being said I did offer to mitigate the transaction where we would absorb $200. Ms. [redacted]'s father declined. There is no issue with refund of deposit we are just waiting for the check to clear. The buyers order indicated a delivery date of 01/01/2016. The customer was told the offer would expire by 01/04/2016. One might note that all of Honda's programs are date sensitive. Thank You. David [redacted] General Manager Brewster Honda [redacted]
We apologize for the
miscommunication regarding the refund check. It has been mailed. If
Ms. [redacted] does not receive in a timely manner please have her contact me
directly.
Michael A. C[redacted]
Controller
Lia Group, Inc.[redacted]
*...
[redacted]
Hello,
We ask that Ms. [redacted] drop off her vehicle on a day that is convenient for her and
we will take to Honda to have a new key cut and programmed....
We
just need a few days notice to make the appointment at Honda.
Thank You,
[redacted]
General Manager
Lia Infiniti
965 New Loudon Rd
Latham, NY. 12047
Phone ###-###-####
Lia Auto...
Group �...⇄ [redacted] After reading the complaint I found that Mrs. [redacted] complaint is directed at [redacted] and not at Lia Hyundai. We do not charge customers disposition fees nor decide when the disposition fee is waived. The customer should contact [redacted] with the complaint. Again we have no control over the fees that Hyundai charges. The fees are always disclosed at the beginning of the lease and are required to be on the signed contract that is submitted to [redacted]. If Mrs. [redacted] has a lease agreement that says otherwise she should present it to [redacted]. Thank You. Dominick [redacted] General Manager Lia Hyundai Enfield [redacted]
[redacted] did lease a
vehicle from Lia Hyundai in Enfield in May in 2015 before I was hired by Lia
Hyundai. He called me in June because he had received a statement from Hyundai
about his lease return and he had a balance of $3499 on his lease and he wanted
to know why he would be...
responsible for the balance. I looked up the deal and
found that we agreed to make all payments left on his lease in the total of
about $3000 and also agreed to pay half the mileage of the lease off. I spoke
to Mr. [redacted] after gathering all the information and went over everything I
discovered. I told him that it looked like we had already sent a check for the
$3000 and that we were in the process of sending a check for half of the over
mileage of $128 and some change. Mr. [redacted] agreed that was correct and wanted
to know why the additional money was outstanding. I told him I would contact
Hyundai Finance for him and find out but that we were fulfilling our
obligation. He agreed at that point and ended the call with the idea that I
would get back to him. I called Hyundai Finance and they said that the
discrepancy could be taxes. I called Mr. [redacted] again and explained that the
difference in what he owed could be additional taxes and I explained that we
would not be responsible for any additional payments. He asked if I could call
Hyundai Finance again an get a breakdown of the fees and taxes. I told him I
couldn’t promise anything and that I would try to get back to him but he would
have to do some investigation on his own. Again he agreed and never brought up
any issue in us paying half the over mileage and him paying half the over mileage.
About a month later in late July he contacted me again. This time he claimed
that Hyundai had received both of our checks and that there was still a balance
on his account. I explained that it was most likely the over mileage that he
was responsible for. He then said that he was not responsible for the over
mileage, that we were supposed to pay ALL of the over mileage and he was
putting extra payments on his lease. I told Mr. [redacted] that this had not ever
been part of the conversation we have had previously but I would look again to
see if there was any other documentation in the paperwork for his deal. There
was no additional information in any of the paperwork so I contacted Mr.
[redacted] again and let him know that we would not be responsible for the other
half of the over mileage. He was not satisfied and said he was going to contact
someone else. I explained that we had done all we could to help him and gone
above and beyond to try to resolve his issue because customer service is
important to us but there was just nothing else I could help him with. I don’t
think Mr. [redacted] is owed anything according to all the records and paperwork
that he signed. If he had been owed any money at all we would have gladly paid
what we promised. Thank you Dominick F[redacted] General Manager Lia Hyundai
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I understand what you wrote on the original receipt but my question and issue is if the break pads were stuck that seems like that could have caused some sort of additional damage to the vehicle. I understand you stated you checked and the calibers seemed fine but then why in only 4 months were they and I quote "completely shot"? I don't understand how they can go from functioning fine to completely shot without any sort of indication especially since you were working so closely in that area already. Also, the first service was an oil change and to properly investigate and fix the grinding noise, that same exact noise that occurred again just 4 months later which clearly indicates that the original problem was not just the break pads. We feel the original service wasn't up to par and we shouldn't have had to pay for another set of brand new break pads when we trusted you to properly repair the problem the first time. Regards, [redacted] [redacted]
We would be happy to reimburse Mr. [redacted] for the cost of his service, he would need to provide us a copy of his receipt. Going forward he can have the services done at our Honda location. He should contact Heather D[redacted] at ###-###-#### to arrange refund. Michael A. C[redacted] Controller
To further clarify please read the disclaimer which
states in part.... "Offer assumes vehicle is in excellent
condition" (Car was average
condition. Servicing regularly does not
affect interior and exterior condition) "with 35026 miles" (car had
36,187 miles) "The dealership assumes no responsibility for any unintended
errors in information or payment calculations" Once again, it is an estimated value from a 3rd party
computer system. Michael A. Castren
Controller Lia Group, Inc.
We apologize for any miscommunication. We have no control over the length of time that Toyota Financial Services takes to approve a deal. We would have been willing to help out with the rental, however the customer never asked prior, and just assumed it was complimentary. If, in fact customer was...
charged, we are willing to reimburse customer for rental. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you for responding to my complaint. Your response highlighted your alleged investment in the vehicle in question as the major factor for not honoring the price quoted by two of your employees as well as two independent website advertisements. I find it very disconcerting that you only highlight the alleged costs, of which there I no way to verify as being true or false (are these retail costs or you actual costs). What is more disturbing is that you by your own account took this vehicle in a on a trade for a new car sale and therefore are not presenting an accurate fair balances picture of all the potential profits/loss associated (profits realized on new car sale, and/or manufacturer rebates). Also consider the $705.00 of documentation and licensing fees, let alone the "other" charge for $5.00 whatever that is (see attached documentation).I suggest that we focus on the root cause of the complaint. What could I have done differently to have avoided this dispute? I called to verify the vehicle's availability and price as advertised on two different websites (one of which was [redacted] which your employee verified on the phone. I asked her to look at the vehicle to ensure that there are not any abnormal body damage as I had to drive well over an hour to get to the dealership. Your employee called me back to say that she spoke to the sales manager (the same one who later said that the dealership had to charge more than the advertised price because the dealership was not making enough money) who said that he had personal knowledge of the vehicle and it was in excellent shape. The next day the sales person gave me the same price that was advertised. Then when I tried to buy the vehicle the price rose to over $1000.00 more than the advertised price. WHAT MORE COULD I AS A CONSUMER DONE? The dealer claims that this was a clerical error and I sincerely hope it was. As the consumer who was subjected to this bait & switch, I thought that I did my due diligence of verifying with the 2 company employees, the dealership website and an independent used car sales site....buyer bewareRegards,[redacted]
At the time of delivery, Mr.
[redacted]’s Bumper was not damaged. Our service department offered Jose to fix it
at dealer cost, however he refused and wants it done for free. This is not a
safety issue.
font-family: Calibri, sans-serif;">Salvatore L[redacted] General Manager Lia Hyundai of Hartford