Mr. [redacted] card was credited the requested amount of $100 on 7/20. If he needs any further assistance he can contact me directly. John [redacted] General...
[redacted] called to say his complaint has been resolved. They corrected the vehicle to be delivered as promised and as negotiated, and the contract on the incorrect vehicle was voided.
We attempted to reach out to the customer by phone and email. An antenna is not a covered component for NYS warranty and we are not able to reimburse for this. However, I would offer to do it at our Ram location in Schenectady or Northampton MA if the work has not been completed. ...
In reviewing Ms. [redacted]'s complaint of the water leak on her 2012 Jeep Compass we unfortunately we were unable to find the water leak on our used car check before we sold it, since she took delivery of her vehicle on January 27, 2016 we have attempted to repair the water leak and found the leak is...
caused by surface rust on the rear lift gate hinges. We contacted Chrysler for assistance and have since been denied by Chrysler. Ms. [redacted] has spoken with our general manager and we are in the process of trading her out of the vehicle into a different vehicle to satisfy her. We are currently waiting on Ms. [redacted] to decide on the offer we have made her Jim [redacted] Service manager Lia Chrysler Jeep Dodge Ram [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This response did not answer any of the comments about the integrity of the "Toyota Certified Pre-Owned" inspection conducted by the service department, the false advertising of the vehicle that I purchased, or the extraordinarily rude treatment I received while working with the service department on this matter.Again, the tire on this vehicle had a plug on the side wall when I first purchased it. If the "Toyota Certified Pre-Owned" inspection was as thorough as Lia Toyota claims, staff should have noticed this plug and replaced the tire before sale. I was not told about this plug, and it later failed. If the staff has noticed this plug before sale, they would have been required to replace the tire (at their expense!). I would not be surprised, however, if the dealership noticed this plug and sold the car without disclosing it on purpose. Daniel in the service department seems to have far too much faith in plugs and patches in tires. He told me that the plug and a patch would be perfectly fine, even after the Lia Toyota of Northampton told me explicitly that the tire should not, under any circumstances, be patched.I would like to reiterate my request to receive the amount paid to the dealership for a replacement tire, with the knowledge that this vehicle was sold to me with a patched tire and was not disclosed to me before sale. Regards,[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Addressing some of Mr. [redacted]'s comments: Regarding the
encounter with Mr. [redacted] about going over my financing options: I think Mr. [redacted] may be combining two
different situations. When I spoke with Mr. [redacted] about financing through
the dealership, his only response was that it would require multiple trips and
more paperwork. He acted like
it was an inconvenience to him to speak to someone about financing. Frustrated
by his lack of interest in the matter, I told him that I was already approved
for a loan through my credit union and that I was only asking to see if there
were better interest rates or incentives for financing through the dealership.
He had no comment, and went on to discuss the rewards point (which I
will be coming back to). the
next day when Mr. [redacted] was conferenced in on my call with Nissan Motor
Acceptance Corporation (NMAC), we discussed the lease buyout process as well as
my complaints with his staff. This is when Mr. [redacted] asked what my interest rate was with the bank
and I told him 1.99%, he told me that they couldn't compete with that and he supported
Mr. [redacted]'s action. Again not taking into account that he in fact did not
go over any financing options with me when I asked. It was only after his
neglect to provide me with information, that I told him that I was already
financed. This conversation was
witnessed by a NMAC representative and if it needs to be further investigated
I'm sure that they can pull the recording of it. Also I
never had any problem with the fees associated with purchasing the vehicle. I
was already aware of these fees ahead of time and expected to pay them. I asked
Mr. [redacted] about my Nissan Rewards points (knowing that I had $250.00 worth
of points) and if I could use them towards my buyout. His response was," I assume that you can only use them towards a new
purchase or to get into a new lease." I then asked to speak with a someone
else about it, and immediately he gave me attitude questioning why I needed to speak with someone else. I
stated that I wanted to get an answer from someone who wasn't
"assuming". So he called Mr. [redacted] on the phone and told him, "he had a young lady in his office looking to use her Nissan Rewards points
towards her lease buy out." Mr. [redacted] must've responded saying the same
thing that Mr. [redacted] said because the next thing he said to Mr. [redacted] was, "Yes
I told her that but she needs a second (emphasized) person to verify", in
a very condescending tone. That
conversation is what set the entire mood for the rest of visit. It sounded like
I was being difficult, when in fact I just wanted to speak with someone who
actually knew what they were talking about rather than assuming. When Mr. [redacted]
came in to speak with me, he seemed friendly, shook my hand, and then we
started to discuss the points. He repeated what Mr. [redacted] said and I told
him that I thought that it was just a little odd that I received these points
over 3 years ago and that I was under the impression that I could use them
towards any purchase such as rain guards, extra service appointments, or any other
transactions, etc. He told me that I could not. I asked for any kind of
statement or paperwork that explains it. He told me that I would've gotten it
with my lease paperwork in the beginning of my lease. I pulled out all my paperwork and told him
that I must've missed it. Then I asked him to show me where it could be. He now
stated that I would've received it in the mail with my card. I told him that I
received my card here at the dealership. I asked again if Lia had any paperwork
explaining the rewards system that I could read and he told me that they did
not. Realizing that the conversation wouldn't be going any further, I reluctantly
dropped it and told them if that was the truth of the matter then alright. Regarding Mr.[redacted]'s
statement:"After
being told that that was the direction that they were going to go with, told
them that I would have to get in touch with the other department at Nissan and
reverse the sale because we have already purchased the vehicle from them. I
then gave [redacted] my cell number and said that if she did have any problems to
give a call and I would do my best to help. " This
part of the conversation never took place. I did in fact inform him that I
would like to speak with my credit union about his arguments (that he was/still
is persistent on) to verify that they wouldn't have a problem with the
purchasing process. I asked him to hold off on the paperwork and transaction,
because again at this time the NMAC representative was inform by Mr. [redacted]
that "he didn't believe we were this far into the process and that any paperwork
had been finalized". At this point
in time is when Mr. [redacted] gave me his cell number so that if I had any questions
when conferring with my credit union that I could consult him. I would like to
reiterate again that this is the same conversation that was witnessed by a NMAC
representative, which if the content needs to be verified, I'm sure the
recording could be reviewed. As for Mr.
[redacted]'s recant of our encounter at the dealership: Unfortunately I will have to say
that his statement is completely fabricated. Early that day I spoke with a NMAC
representative (again another recorded conversation) about obtaining the
paperwork that I originally signed at the dealership. The rep contacted Mr.
[redacted], and I was informed that he would be expecting me later that day with
the paperwork. When I arrived Mr. [redacted] only gave me one of the two documents
that I had signed, the Purchase Agreement .I asked for the Vehicle Return Receipt original as
well, and he told me he wouldn't give it to me, "That this was good
enough." I then asked him to please write void on the purchase agreement and initial
and date it. He protested my request and asking me," why am I doing
this?" . I told him that I wanted him to sign it so that it showed he
acknowledged the voided agreement, and that if it ever got brought up
that there would be no question to who wrote he void. He then started to discuss
the buyout process, telling me that he spoke with Nissan today and that they
agreed with him. (Still at this point he would not sign the document.) I told
him that I also spoke with several people from Nissan and my credit union and
that they have all advised me differently. I again, then asked him to sign the
document. He
protested more and again asked me why I am doing all this. I told him that Lia
Nissan had broken my trust and I want the original documents that I had signed
under false pretenses. At this point he started to mock me and tell me that I
am wrong and that there was no false pretenses. He then started to discuss the
lease buyout process again. I told him that I'm not here to discuss that, that
I just wanted to pick up the paperwork. Reluctantly he then finally signed the
purchase agreement void aggressively. Mind you this was all happening at the front desk, in front of other
customers and staff members. Again he told me that I was wrong and that
I'll be sorry and that he knows I will be back to work this all out. I told him
that if that is the case then there a plenty of other Nissan dealerships that
would be able to help me (and probably treat me with better respect). At this
time he also kept trying to walk away from me as we were talking. He then open the door and tried to usher me out of the building. I
stepped aside and again asked for the original copy of the Vehicle Return Receipt.
He told me that he didn't know where it was, I told him then to ask Mr.
[redacted] (since he was the one who I signed the paperwork with). Mr. [redacted]
then stated, "No, You can't have it." I then asked, " Why? Since
I am no longer purchasing or leaving the vehicle with the dealership."
Again I asked for the original document. He told me that he would get me a copy
since the form is electronic, that there is no hard copy of the original. I did
tell him that that was a lie, being that I signed a physical piece of paper and
that is the paper that I am asking for. Again, he was now trying to walk away
from me. That
was when I decided I wasn't going to argue with him anymore. Not once did I
ever ask why the dealership lied to me nor did I want to stick around for a
confrontation. I was only there to get paperwork, which Mr. [redacted] only
provided me with half of the documentation. As ridiculous as this sounds, I'm also
sure this interaction could also be verified via security footage. I'm not looking for any
financial gain. The truth of the matter is that the dealership was dishonest
with me, I was treated poorly and Mr. [redacted] acted (in my opinion )
unprofessionally. The overall situation has finally (I hope) been rectified
through NMAC (by my own efforts). I do not believe any consumer should have to
go through the ordeal that I had to. I contacted the Revdex.com in
hopes that my experience would be acknowledged and that the community be made
aware of how the Lia Nissan Branch in Schenectady handles business.Thank you so
much for your time,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I purchased a convertible and regardless of the written warranty my belief is when a dealership sells a car it should warrant it against most all repairs for the entire warranty time frame in this case 90 days. Most warranties cover the standard mechanical parts and are written for standard cars not convertibles. When the convertible was not operational it should be covered.Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached my credit inquiry report as requested by the manager. I signed the application giving them permission to only run my credit once. Per my conversation with the sales supervisor my initial credit score was going to be used and sent to other lenders. I figured that only 3 banks were going to be given my information. I had also mentioned to the sales representative if it was best for me to go through my own credit union. I was in no hurry to get out of my vehicle and did not mind waiting. He reassured me that I would not have an issue. If this was not the case I would have happily stayed with my 2007 [redacted]. The excessive amount of times my credit score was run is unacceptable. I hope this situation is resolved. Please note next to every asterisks is each bank/ lender who ran my credit. Please reviewRegards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will not deny that I signed the paper work stating that Lia was to pay for my last 6 payments. When I was handed the form to initial I was not throughly told what all I was initialing for. The sales man asked me to initial areas, pointed to the bottom of the sheet which stated what I owed in payments. ( Lia was covering) He told me the amount which I was told earlier...but NEVER did we go through the sheet where it stated I was to pay for over the miles! He told me to initial and he will fill it out later! When I received a copy of what I had initialed there were circled areas which listed what I WAS TO PAY FOR! By the time that last sheet of paper was pushed in from of me, I had been at the dealership for over 3 hours. I realize I should have read throughly what I was intialing but I must admit I liked my salesman and felt he was trustworthy. Yeah, I guess I learned the hard way!!! I went there w/a limited amount of money to spend and now had to borrow money to pay that bill of 1,013.00. This was the fourth car I /we had purchased at Lia. I will never do that again! I feel for their dishonest practices they should at least pay half of what I paid! I have learned a hard lesson and have let numerous friends know not to do business there! I am just SO disappointed, what a sneaky way to do business. Taking advantage of someone whom the salesman knew had LIMITED funds! I know I am not the first person they have done this to and probably will not be the last! I am unsatisfied w/the outcome. I expect to be reimbursed! Had they told me that earlier on I would have walked out....so very disappointed!!Thank you
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]
Dear [redacted], I am in total awe of the above “fiction” written by Mr. [redacted]. I can understand why it took him six weeks to reply, he put a lot of thought into his story. At this point I am requesting the following information; The “original’ copy of the claimed signed document that was signed only by me, not my husband that states Lia was only paying for the remaining lease payments to Chrysler, not the overage. I was not given a copy of this one particular document until it was requested. I would like to see the original with my signature, I believe that is a fair request and would be more than happy to stop in the dealership to view it. All other paperwork requiring signatures were provided on the day of purchase. Mr. [redacted] makes a statement that I was using a $1000.00 rebate to pay off mileage. This is another fabrication. However, I would like Mr. [redacted] to also provide me with a copy of the cancelled check from Nissan in the amount of $1000.00 made out to my husband and I. As we were being congratulated by Brendan in Finance after completing the deal Brendan stated we would be receiving the rebate check in the mail. We did not receive this rebate and this was the current promotion running at the time. I am so utterly disgusted by the treatment we have received and by the outright lies that have been put in writing by Mr. [redacted] It seems this dealership is missing a letter in the title of their name, it should be “LIAR” Nissan. I will continue with the other avenues available in the pursuit of the truth of this matter. As I mentioned before, there are other complaints on your website where the same thing has happened to other customers yet they continue to resort to their unethical practices. Regardless if this matter is considered “closed” by the Revdex.com or not, it is in no way closed with my husband and I.Respectfully, [redacted]
[redacted] is correct that in fact $2,000.00 was set up included in the deal for lease payments. Check number 1306 for $2,000.00 was sent to Hyundai Motor Finance on 5/1/17 & cleared the bank on 5/8/17. I noticed a mention of past tax which would not have been included in...
the deal. If she is receiving any thing further please have her forward to Dominick F[redacted] or email at [redacted]
Lia Toyota is responding to the complaint you received from [redacted] regarding vehicle pricing. Our
sales professional had shown Mr. [redacted] two 2011 Toyota Rav-4’s we have in stock
one is blue with 63,669 miles that we was listed...
online on the 1st
of April for $16,000 and the other one is gray with 52,148 miles listed online
for $18,460 it looks like the one Mr. [redacted] was quoted on the vehicle with less
miles and thought it was the vehicle with the higher miles. On Saturday April 4th we did receive a negative review on
[redacted] and [redacted] Places from Mr. [redacted] so I called him that day to address his
concerns with our Dealership, and to see if there was anything I can do to
rectify the situation and expressed how important his business is to us. We
take our customer experience very seriously and we had an extensive meeting
with all of our staff to go over policies and procedures for quoting online
special pricing on used vehicles to our customers so this will not happen in
the future. Sincerely, [redacted] General Manager Lia Toyota Scion-Northampton
We have ordered and received the
truck frame for the Toyota Limited Service Campaign, this is not a recall. The
engine became a concern after the frame was ordered and the truck was towed in.
We have removed and disassembled the engine for the extended warranty company
to...
inspect it. The extended warranty company has authorized the work and we
have ordered the parts. The customer has been in alternate
transportation, at no charge to them from May 27,2015. Michael A. C[redacted] Controller Lia Group, Inc.
Yes, Ms [redacted] did pay a $100 deductible for her original repairs to her engine and a few other repairs. When she came back in with the radio issue there was a deductible due to her Insurance Company also on that separate repair. The deductible on that repair was waived and absorbed by Lia Hyundai . If she has any further questions she may reach out to me directly at [redacted]Jim F[redacted]Service Director
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The check arrived in the mail this past week. Thank you Lia Toyota.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Lia never contacted me about any payment being due. When I paid my deductible to [redacted], absolutely no mention was made of me having a debt to Lia. Further Lia has made no effort to bill me or contact me about any debt. Please ask Lia exactly what is due and what the payment is for. Also the response from Lia does not demonstrate any responsibility for their poor treatment. The response does not offer any apology or provide and explanation for my stated concerns. I am totally displeased with Lia's response. Regards, [redacted]
Ms.
[redacted] was mailed an insurance company supplement check that is due to
us. We warrant our work and we reasonably resolve customer
complaints but there will be no discussion until we are paid...
for the
services provided. Respectfully, [redacted] Controller
Unfortunately, the model purchased by the customer did not have the UConnect system readily available. The customer’s need for this system was not brought to our attention prior to purchase. If it had been, we would have shown him different models. After the fact, we have reached out to the...
customer to try to get him into a model that better suits his needs, but he isn’t interested in a trade or putting more money into the vehicle.
Mr. [redacted] card was credited the requested amount of $100 on 7/20. If he needs any further assistance he can contact me directly. John [redacted] General...
Manager Lia Nissan of Glens Falls [redacted]
[redacted] called to say his complaint has been resolved. They corrected the vehicle to be delivered as promised and as negotiated, and the contract on the incorrect vehicle was voided.
THE REFUND HAS BEEN PROCESSED AND CLEARED THE BANK. ATTACHED
We attempted to reach out to the customer by phone and email. An antenna is not a covered component for NYS warranty and we are not able to reimburse for this. However, I would offer to do it at our Ram location in Schenectady or Northampton MA if the work has not been completed. ...
In reviewing Ms. [redacted]'s complaint of the water leak on her 2012 Jeep Compass we unfortunately we were unable to find the water leak on our used car check before we sold it, since she took delivery of her vehicle on January 27, 2016 we have attempted to repair the water leak and found the leak is...
caused by surface rust on the rear lift gate hinges. We contacted Chrysler for assistance and have since been denied by Chrysler. Ms. [redacted] has spoken with our general manager and we are in the process of trading her out of the vehicle into a different vehicle to satisfy her. We are currently waiting on Ms. [redacted] to decide on the offer we have made her Jim [redacted] Service manager Lia Chrysler Jeep Dodge Ram [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This response did not answer any of the comments about the integrity of the "Toyota Certified Pre-Owned" inspection conducted by the service department, the false advertising of the vehicle that I purchased, or the extraordinarily rude treatment I received while working with the service department on this matter.Again, the tire on this vehicle had a plug on the side wall when I first purchased it. If the "Toyota Certified Pre-Owned" inspection was as thorough as Lia Toyota claims, staff should have noticed this plug and replaced the tire before sale. I was not told about this plug, and it later failed. If the staff has noticed this plug before sale, they would have been required to replace the tire (at their expense!). I would not be surprised, however, if the dealership noticed this plug and sold the car without disclosing it on purpose. Daniel in the service department seems to have far too much faith in plugs and patches in tires. He told me that the plug and a patch would be perfectly fine, even after the Lia Toyota of Northampton told me explicitly that the tire should not, under any circumstances, be patched.I would like to reiterate my request to receive the amount paid to the dealership for a replacement tire, with the knowledge that this vehicle was sold to me with a patched tire and was not disclosed to me before sale. Regards,[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Addressing some of Mr. [redacted]'s comments: Regarding the
encounter with Mr. [redacted] about going over my financing options: I think Mr. [redacted] may be combining two
different situations. When I spoke with Mr. [redacted] about financing through
the dealership, his only response was that it would require multiple trips and
more paperwork. He acted like
it was an inconvenience to him to speak to someone about financing. Frustrated
by his lack of interest in the matter, I told him that I was already approved
for a loan through my credit union and that I was only asking to see if there
were better interest rates or incentives for financing through the dealership.
He had no comment, and went on to discuss the rewards point (which I
will be coming back to). the
next day when Mr. [redacted] was conferenced in on my call with Nissan Motor
Acceptance Corporation (NMAC), we discussed the lease buyout process as well as
my complaints with his staff. This is when Mr. [redacted] asked what my interest rate was with the bank
and I told him 1.99%, he told me that they couldn't compete with that and he supported
Mr. [redacted]'s action. Again not taking into account that he in fact did not
go over any financing options with me when I asked. It was only after his
neglect to provide me with information, that I told him that I was already
financed. This conversation was
witnessed by a NMAC representative and if it needs to be further investigated
I'm sure that they can pull the recording of it. Also I
never had any problem with the fees associated with purchasing the vehicle. I
was already aware of these fees ahead of time and expected to pay them. I asked
Mr. [redacted] about my Nissan Rewards points (knowing that I had $250.00 worth
of points) and if I could use them towards my buyout. His response was," I assume that you can only use them towards a new
purchase or to get into a new lease." I then asked to speak with a someone
else about it, and immediately he gave me attitude questioning why I needed to speak with someone else. I
stated that I wanted to get an answer from someone who wasn't
"assuming". So he called Mr. [redacted] on the phone and told him, "he had a young lady in his office looking to use her Nissan Rewards points
towards her lease buy out." Mr. [redacted] must've responded saying the same
thing that Mr. [redacted] said because the next thing he said to Mr. [redacted] was, "Yes
I told her that but she needs a second (emphasized) person to verify", in
a very condescending tone. That
conversation is what set the entire mood for the rest of visit. It sounded like
I was being difficult, when in fact I just wanted to speak with someone who
actually knew what they were talking about rather than assuming. When Mr. [redacted]
came in to speak with me, he seemed friendly, shook my hand, and then we
started to discuss the points. He repeated what Mr. [redacted] said and I told
him that I thought that it was just a little odd that I received these points
over 3 years ago and that I was under the impression that I could use them
towards any purchase such as rain guards, extra service appointments, or any other
transactions, etc. He told me that I could not. I asked for any kind of
statement or paperwork that explains it. He told me that I would've gotten it
with my lease paperwork in the beginning of my lease. I pulled out all my paperwork and told him
that I must've missed it. Then I asked him to show me where it could be. He now
stated that I would've received it in the mail with my card. I told him that I
received my card here at the dealership. I asked again if Lia had any paperwork
explaining the rewards system that I could read and he told me that they did
not. Realizing that the conversation wouldn't be going any further, I reluctantly
dropped it and told them if that was the truth of the matter then alright. Regarding Mr.[redacted]'s
statement:"After
being told that that was the direction that they were going to go with, told
them that I would have to get in touch with the other department at Nissan and
reverse the sale because we have already purchased the vehicle from them. I
then gave [redacted] my cell number and said that if she did have any problems to
give a call and I would do my best to help. " This
part of the conversation never took place. I did in fact inform him that I
would like to speak with my credit union about his arguments (that he was/still
is persistent on) to verify that they wouldn't have a problem with the
purchasing process. I asked him to hold off on the paperwork and transaction,
because again at this time the NMAC representative was inform by Mr. [redacted]
that "he didn't believe we were this far into the process and that any paperwork
had been finalized". At this point
in time is when Mr. [redacted] gave me his cell number so that if I had any questions
when conferring with my credit union that I could consult him. I would like to
reiterate again that this is the same conversation that was witnessed by a NMAC
representative, which if the content needs to be verified, I'm sure the
recording could be reviewed. As for Mr.
[redacted]'s recant of our encounter at the dealership: Unfortunately I will have to say
that his statement is completely fabricated. Early that day I spoke with a NMAC
representative (again another recorded conversation) about obtaining the
paperwork that I originally signed at the dealership. The rep contacted Mr.
[redacted], and I was informed that he would be expecting me later that day with
the paperwork. When I arrived Mr. [redacted] only gave me one of the two documents
that I had signed, the Purchase Agreement .I asked for the Vehicle Return Receipt original as
well, and he told me he wouldn't give it to me, "That this was good
enough." I then asked him to please write void on the purchase agreement and initial
and date it. He protested my request and asking me," why am I doing
this?" . I told him that I wanted him to sign it so that it showed he
acknowledged the voided agreement, and that if it ever got brought up
that there would be no question to who wrote he void. He then started to discuss
the buyout process, telling me that he spoke with Nissan today and that they
agreed with him. (Still at this point he would not sign the document.) I told
him that I also spoke with several people from Nissan and my credit union and
that they have all advised me differently. I again, then asked him to sign the
document. He
protested more and again asked me why I am doing all this. I told him that Lia
Nissan had broken my trust and I want the original documents that I had signed
under false pretenses. At this point he started to mock me and tell me that I
am wrong and that there was no false pretenses. He then started to discuss the
lease buyout process again. I told him that I'm not here to discuss that, that
I just wanted to pick up the paperwork. Reluctantly he then finally signed the
purchase agreement void aggressively. Mind you this was all happening at the front desk, in front of other
customers and staff members. Again he told me that I was wrong and that
I'll be sorry and that he knows I will be back to work this all out. I told him
that if that is the case then there a plenty of other Nissan dealerships that
would be able to help me (and probably treat me with better respect). At this
time he also kept trying to walk away from me as we were talking. He then open the door and tried to usher me out of the building. I
stepped aside and again asked for the original copy of the Vehicle Return Receipt.
He told me that he didn't know where it was, I told him then to ask Mr.
[redacted] (since he was the one who I signed the paperwork with). Mr. [redacted]
then stated, "No, You can't have it." I then asked, " Why? Since
I am no longer purchasing or leaving the vehicle with the dealership."
Again I asked for the original document. He told me that he would get me a copy
since the form is electronic, that there is no hard copy of the original. I did
tell him that that was a lie, being that I signed a physical piece of paper and
that is the paper that I am asking for. Again, he was now trying to walk away
from me. That
was when I decided I wasn't going to argue with him anymore. Not once did I
ever ask why the dealership lied to me nor did I want to stick around for a
confrontation. I was only there to get paperwork, which Mr. [redacted] only
provided me with half of the documentation. As ridiculous as this sounds, I'm also
sure this interaction could also be verified via security footage. I'm not looking for any
financial gain. The truth of the matter is that the dealership was dishonest
with me, I was treated poorly and Mr. [redacted] acted (in my opinion )
unprofessionally. The overall situation has finally (I hope) been rectified
through NMAC (by my own efforts). I do not believe any consumer should have to
go through the ordeal that I had to. I contacted the Revdex.com in
hopes that my experience would be acknowledged and that the community be made
aware of how the Lia Nissan Branch in Schenectady handles business.Thank you so
much for your time,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I purchased a convertible and regardless of the written warranty my belief is when a dealership sells a car it should warrant it against most all repairs for the entire warranty time frame in this case 90 days. Most warranties cover the standard mechanical parts and are written for standard cars not convertibles. When the convertible was not operational it should be covered.Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached my credit inquiry report as requested by the manager. I signed the application giving them permission to only run my credit once. Per my conversation with the sales supervisor my initial credit score was going to be used and sent to other lenders. I figured that only 3 banks were going to be given my information. I had also mentioned to the sales representative if it was best for me to go through my own credit union. I was in no hurry to get out of my vehicle and did not mind waiting. He reassured me that I would not have an issue. If this was not the case I would have happily stayed with my 2007 [redacted]. The excessive amount of times my credit score was run is unacceptable. I hope this situation is resolved. Please note next to every asterisks is each bank/ lender who ran my credit. Please reviewRegards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will not deny that I signed the paper work stating that Lia was to pay for my last 6 payments. When I was handed the form to initial I was not throughly told what all I was initialing for. The sales man asked me to initial areas, pointed to the bottom of the sheet which stated what I owed in payments. ( Lia was covering) He told me the amount which I was told earlier...but NEVER did we go through the sheet where it stated I was to pay for over the miles! He told me to initial and he will fill it out later! When I received a copy of what I had initialed there were circled areas which listed what I WAS TO PAY FOR! By the time that last sheet of paper was pushed in from of me, I had been at the dealership for over 3 hours. I realize I should have read throughly what I was intialing but I must admit I liked my salesman and felt he was trustworthy. Yeah, I guess I learned the hard way!!! I went there w/a limited amount of money to spend and now had to borrow money to pay that bill of 1,013.00. This was the fourth car I /we had purchased at Lia. I will never do that again! I feel for their dishonest practices they should at least pay half of what I paid! I have learned a hard lesson and have let numerous friends know not to do business there! I am just SO disappointed, what a sneaky way to do business. Taking advantage of someone whom the salesman knew had LIMITED funds! I know I am not the first person they have done this to and probably will not be the last! I am unsatisfied w/the outcome. I expect to be reimbursed! Had they told me that earlier on I would have walked out....so very disappointed!!Thank you
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]
Dear [redacted], I am in total awe of the above “fiction” written by Mr. [redacted]. I can understand why it took him six weeks to reply, he put a lot of thought into his story. At this point I am requesting the following information; The “original’ copy of the claimed signed document that was signed only by me, not my husband that states Lia was only paying for the remaining lease payments to Chrysler, not the overage. I was not given a copy of this one particular document until it was requested. I would like to see the original with my signature, I believe that is a fair request and would be more than happy to stop in the dealership to view it. All other paperwork requiring signatures were provided on the day of purchase. Mr. [redacted] makes a statement that I was using a $1000.00 rebate to pay off mileage. This is another fabrication. However, I would like Mr. [redacted] to also provide me with a copy of the cancelled check from Nissan in the amount of $1000.00 made out to my husband and I. As we were being congratulated by Brendan in Finance after completing the deal Brendan stated we would be receiving the rebate check in the mail. We did not receive this rebate and this was the current promotion running at the time. I am so utterly disgusted by the treatment we have received and by the outright lies that have been put in writing by Mr. [redacted] It seems this dealership is missing a letter in the title of their name, it should be “LIAR” Nissan. I will continue with the other avenues available in the pursuit of the truth of this matter. As I mentioned before, there are other complaints on your website where the same thing has happened to other customers yet they continue to resort to their unethical practices. Regardless if this matter is considered “closed” by the Revdex.com or not, it is in no way closed with my husband and I.Respectfully, [redacted]
[redacted] is correct that in fact $2,000.00 was set up included in the deal for lease payments. Check number 1306 for $2,000.00 was sent to Hyundai Motor Finance on 5/1/17 & cleared the bank on 5/8/17. I noticed a mention of past tax which would not have been included in...
the deal. If she is receiving any thing further please have her forward to Dominick F[redacted] or email at [redacted]
The check was put in the mail by my office this past Monday on March 19th. Sorry for the delay.
Lia Toyota is responding to the complaint you received from [redacted] regarding vehicle pricing. Our
sales professional had shown Mr. [redacted] two 2011 Toyota Rav-4’s we have in stock
one is blue with 63,669 miles that we was listed...
online on the 1st
of April for $16,000 and the other one is gray with 52,148 miles listed online
for $18,460 it looks like the one Mr. [redacted] was quoted on the vehicle with less
miles and thought it was the vehicle with the higher miles. On Saturday April 4th we did receive a negative review on
[redacted] and [redacted] Places from Mr. [redacted] so I called him that day to address his
concerns with our Dealership, and to see if there was anything I can do to
rectify the situation and expressed how important his business is to us. We
take our customer experience very seriously and we had an extensive meeting
with all of our staff to go over policies and procedures for quoting online
special pricing on used vehicles to our customers so this will not happen in
the future. Sincerely, [redacted] General Manager Lia Toyota Scion-Northampton
We have ordered and received the
truck frame for the Toyota Limited Service Campaign, this is not a recall. The
engine became a concern after the frame was ordered and the truck was towed in.
We have removed and disassembled the engine for the extended warranty company
to...
inspect it. The extended warranty company has authorized the work and we
have ordered the parts. The customer has been in alternate
transportation, at no charge to them from May 27,2015. Michael A. C[redacted] Controller Lia Group, Inc.
Yes, Ms [redacted] did pay a $100 deductible for her original repairs to her engine and a few other repairs. When she came back in with the radio issue there was a deductible due to her Insurance Company also on that separate repair. The deductible on that repair was waived and absorbed by Lia Hyundai . If she has any further questions she may reach out to me directly at [redacted]Jim F[redacted]Service Director
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The check arrived in the mail this past week. Thank you Lia Toyota.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Lia never contacted me about any payment being due. When I paid my deductible to [redacted], absolutely no mention was made of me having a debt to Lia. Further Lia has made no effort to bill me or contact me about any debt. Please ask Lia exactly what is due and what the payment is for. Also the response from Lia does not demonstrate any responsibility for their poor treatment. The response does not offer any apology or provide and explanation for my stated concerns. I am totally displeased with Lia's response. Regards, [redacted]
Ms.
[redacted] was mailed an insurance company supplement check that is due to
us. We warrant our work and we reasonably resolve customer
complaints but there will be no discussion until we are paid...
for the
services provided. Respectfully, [redacted] Controller
Unfortunately, the model purchased by the customer did not have the UConnect system readily available. The customer’s need for this system was not brought to our attention prior to purchase. If it had been, we would have shown him different models. After the fact, we have reached out to the...
customer to try to get him into a model that better suits his needs, but he isn’t interested in a trade or putting more money into the vehicle.