I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards, *** *** the salesman at lia dodge did know of my concerns with remote start and navagation went thru about min on how this "u-connect" was like chevy on star and that I needed to go home and set up an account with "u-connect" to have the navagation and remote start from phone to become active and that is was free for months I also asked about the cost after the months free he told me he didnt have that info because chrysler always has incentives to keep there costomers connectedthe reason they could not connect it at dealer was because they were not getting there internet untill tues may 6th but that it was very easy to set up account and step by step instructions to follow and if I had any questions to caii and they wouls assist further of which not only did I try to contact dealer but also contacted chrysler and "u-connect" and was informed that the series radio that I have is not compatiable to do navagation or remote start from phone I then contacted dealer salesman and he said that thay might be able to change radio to the version and he would check with sales manager and get back to me and the only offer they had made after contacting sales manager ,finance manager ,service manager ,dealer manager was to upgrade me to the slt model at a cost of $dollars to me and that was not a reasonable offer to me I then went on to contact chrysler corpthe dealer comptroller and have not gotten any responce from anyone at the lia auto group mind ya I first made contact with dealer within 24hrs of leasing this truck I had even made the offer to take back my trade in and go elsewhere to lease a vehicle and I was assured they would in there terms "make it right " and have gotten nowhere thats when I contacted you people at the better buisness bureau for help this dealer has no problem advertising that they are a star ratted buisness by the Revdex.com and all I want is to get what salesman told ma I was going to get thank you for any help you can give me in solving this matter *** ** ***
At Lia
Nissan of Saratoga, we make every effort to demonstrate all of a vehicles
features and equipment to the customer prior to them purchasing the vehicle
The reason we are so thorough in our demonstration is not
only our effort
to sell the vehicle, but also to ensure the customer will be happy
with long term ownership of the vehicle because repeat business
is crucial to our success as a businessUnfortunately, even though this
vehicle was test driven and inspected by the customer prior to purchasing it,
the vent trim that is being stated as bothersome comes in the same
silver alloy color on every trim line and every interior colorI disagree
that we refuse to do anything to try to help this customer. Lia
Nissan of Saratoga has offered to do the following:
1)
Contacted Nissan to determine if the vent trim can be ordered in another color
a
The trim only comes in one color
2)
Offered to make an appointment with our body shop to have the vents
painted the customers choice of color
aCustomer refused this option
3)
Emailed the customer a link to aftermarket wood trim covers that can be
installed on her vehicle
aNo response from the customer
4)
Offered the customer the option of trading this vehicle for a different
vehicle
aCustomer refused this option
Mary
has taken the position that we refuse to do anything about the
trim because she is unable to return the vehicle to us as a new vehicle
and we are unable to issue her a full refundUnfortunately, we are unable
to return the vehicle as a new vehicle because it has already been titled,
registered, and is defined by the state of New York as a used vehicleIf the
customer would like to visit the service department to arrange for any of the
above fixes to her issue, we would be more than happy to assist her
Adam KF* General Manager Lia Nissan of
Saratoga Route 9 Malta, NY
The vehicle was not certified and we are unable to certify the current vehicle at this time The store Manager Michael is working with *** to possible trade for a certified vehicle at the Hartford store
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have sent Mr*** of LIA Toyota the following response:
Dear Mr***: I am going to tell the Revdex.com that I do not accept your response regarding my significant issues with Lia Toyota and *** *** ***., and I ask that we then drop this matter between us. I am writing this because I want you to understand in full why that is so, and I have a sense you will then better understand my unhappiness with Lia and ***. From your email below, which was very helpful in allowing me to fully understand how very poor the ***-Lia process is that we were brought into, perhaps you will also understand how adrift I believe this lease purchase is for me and my wifeI think you want to really examine the following pointsPlease note the following:
We were contacted by *** in August, about five months before the completion of our lease agreement, to visit Lia WITHIN ABOUT ONE WEEK and take advantage of a new lease with the proviso that the last five or so months of our old lease would be forgivenBecause of this, please note the followingTherefore, we did not receive ANY package - sent 2-months before closure of the old lease - to have us use a template regarding wear or useWe could not have - we were invited to have the remaining lease months forgiven if we purchased a new lease early;
In addition, we did not receive ANY phone call or contact from a third party offering an appraisal at no chargeWe would have, absolutely, done that - but we were not given the opportunity since we were invited to have the remaining lease months forgiven if we purchased a new lease early;
On the phone call with *** to complain about the "damages" bill, we were specifically told to talk with the General Manager of Lia about the bill, and it was *** that told us they were recording the conversation - not me recording the conversationIf they honestly recorded, maybe someone should listen to that to learn what *** is telling callers;
You state that when in the process we learned of an inspection to take place is "irrelevant." Perhaps to you it is that, but it clearly is not that to meGiven that NONE of the above was done for me, since I responded to a promotional call FROM *** to get a new lease WITH LIA, I was absolutely left adrift in a process that did not offer to me what I would have been offered by not responding to *** phone call - and Mr***, there is no way that I would know about any of that, at allNone of it was offered to us with either of our previous leases as well, although the process for those leases were conducted much differently than what we have recently experiencedIf I had had an appraisal, I might have opted to fix any wear or use damages myself, and that decision was taken from me - and it is the crux of my complaint that my options were taken away by the poor process that you entered me intoI understand that we will not reach any mutual agreement in this matter, and I hope you understand why this is the last promotional agreement I will have with Toyota, *** and LIAI am going to investigate other car makers with a more experienced eye - you have all taught me to do that very carefully from this experienceI am sorry that this is the result of a new lease experience: it poorly colors everything about the great RAV we are driving, and it does not color it well for any of usI hope that you will take this experience to those making decisions at Lia and ***Respectfully;
*
Regards to the Revdex.com,
*
We did invite *** to come into the dealership to sit down and talk about how we can resolve this issueEven though we have all the paperwork documenting that we fulfilled the commitment we are responsible for, we are willing to come to some sort of agreement and help the customer resolve this issue amicablyI am waiting for her to tell me when she is available to come in.Dominick F*General ManagerLia Hyundai Enfield*** ***
*** ***
Customer: *** ***Vehicle: JettaVin: ***5/22/15*** *** brought her Jetta, vin: ***, to Lia Volkswagen on 04/06/ At that time the vehicle had 74,miles She had two concerns to be diagnosed One, customer states: the malfunction
indicator light is on Two, customer states: the trunk randomly opens.For the first concern the technician, *** ***, found the secondary air change over valve was faulty due to an internal failure The repairs were covered under partial zero emissions vehicle, pzev, emissions warranty and were performed under warranty at no cost to the customer The technician started diagnosis for the second concern and within minutes of doing so brought to the service manager’s attention that not only was the interior trunk switch not working but the front windows, door lock switch and fuel door switch are all not functioning The technician continued on with diagnosis to find the driver side door harness has several broken wires within the section between the driver side front door and body of the vehicle The customer was then contacted by the service manager and was informed her first concern, malfunction indicator light, was on due to an emissions valve failure and that repairs will be covered under an emission warranty She was then informed that her second concern, trunk randomly opening, was due to a failure of the driver side door harness and that repairs will be covered under a warranty extension, specifically for the door harness, that Volkswagen of America has put in place She was also informed at that time that not only was her trunk switch not working but her fuel door switch, door lock switch and front windows are not working, but that the technician feels the replacement of the driver side door harness should correct these problems due to the amount of wires he found broken within the door harness.The technician removed and replaced the driver side front door harness Rechecked all switch operations after harness replacement and found the trunk switch, door lock switch and fuel door switch are all now operating as designed He found the front windows are still not operating when using the driver side master window switch The technician continued diagnosis of the front window operation at no cost to the customer He tested the passenger side front window switch and found that was not operating the front passenger side window either He then scanned the vehicle with Volkswagen software and found faults for both front electric window motors The technician concluded that both front windows are not working due to electrical failures of both front window motors potentially caused by the electrical short of the broken wires within the faulty driver side door harness.The customer was contacted and informed the harness replacement fixed all switches but not the front window function She was quoted $with tax to replace both front window motors She was also notified that neither window motor was in stock and that the parts needed to be prepaid and ordered for her before repairs could be performed She declined ordering the window motors at that time.At the conclusion of the customer’s door harness repairs the service manager found that he was mistaken in telling the customer the repairs were under Volkswagen warranty and found that the door harness warranty extension from Volkswagen of America had expired on 11/10/ For customer satisfaction, because of said error, the repairs were charged internally to the service department and were no cost to the customer.The customer came in to pick her vehicle up on 04/08/and informed the service manager that she wanted to order and prepay for both front window motors Paperwork was generated, parts were ordered, and the customer paid for both front window motors and scheduled an appointment for them to be replaced on 04/10/ On 04/10/both front window motors were replaced and found to be operating as designed after repairs were complete.Sincerely,*** ***@liacars.com
To whom it may concern, *** *** brought her car in to us for the first time on 6/16/2016 with 69,miles on it to perform two recallsThe first recall was 08-01-sab wiring clip/wire reroute the
second recall was front lower control arm/frt sub frame inspection and rustproofThe exhaust needs to be removed to access the sub frame upon reinstalling the exhaust the center flex pipe cracked where it was rusted thru and started leakingPrior to completing repairs we placed a courtesy call to the customer to explain what had happened and that the exhaust cracked due to rust and will be louder than normalThe repair would be to replace the center flex pipe. We offered to not charge for labor to install the flex pipe if the customer wanted to supply the partsThis is considered collateral damage and is not related to the recall performed this was also explained to the customerI have not heard from the customer to take me up on my offerNo further repairs have been made at this timeAlso the technician noticed the front flex pipe was previously replaced prior to arrival at our shopSalvatore L*** General Manager Lia Hyundai of Hartford ** *** *** *** ** *** *** ***
Mr. ***
contacted us on October 9th stating that he had just picked up his vehicle
after we replaced the head gasket and the vehicle was overheating againI
sent a tow truck to pick up the vehicle and gave Mr. *** a rental car as
per goodwillAfter diagnosing
the vehicle we found that a heater tube had
failed causing the engine to overheat, the part was not available through
Chrysler until November 19th, we placed the part on VOR, (Vehicle Off Road) and
was able to have the part delivered on 10/19/We replaced the part on
10/20/and after the repairs were made we road tested the vehicle to verify
repairs, Mr. *** was contacted on 10/21/to inform him the repairs
have been made and verifiedMr. *** picked up his vehicle on or about
10/27/and when the rental car was inspected we found that the vehicle had
been smoked in and as stated in the rental agreement, if the customer was
smoking their would be a additional charge to cleaningOur rental department
charged Mr. *** for the cleaningHe then spoke with our rental manager
allegedly did so in a threatening mannerThis prompted our corporate
office to advise Mr. *** that he is no longer allowed on the premisesA
few days later Mr. *** called stating that his vehicle was experiencing
another issue and he was informed that due to the incident he was unable to
have his vehicle serviced at our facility James ***
Customer came in with a check engine light on, we performed out initial diagnosesContacted the warranty company ( Safeguard) only to be instructed to tear down the engine so they can send an adjuster out to inspect the timing solenoid and the extent of the leaksThis was worked into our
schedule to allow this to tie up a lift for more than a day or two (2) while we waited for the adjuster to inspectThe adjuster came days later, After the adjuster inspected we waited yet again for an approvalOnce approval was granted, we ordered partsI believe they took or days to get. Then we proceeded with the repairs and tested vehicle. Unfortunately the customer did not have rental coverage from his warranty companyTotaling days, add a weekend and that puts us at days. The customer did request a loaner, however we had none availableHe chose to get a rental on his ownThanks Tom *** Service Manager Lia Nissan Schenectady NY *** *** *** *** *** *** From: David *** Sent: Tuesday, September 27, 9:AM To: Tom *** Subject: FW: Revdex.com Complaint - *** *** Dave *** General Manager Lia Nissan of Colonie *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I contacted them because they charged my account without authorizationIn addition to that the vehicle that they were paid to repair was not and still isn't repairedThe vehicle is currently in another repair shop and I am awaiting their diagnosisSo far the issues appear to be a result of the repairs not being completed properlyThe same repairs that this repair shop was paid for in fullSo because I "allegedly" spoke to someone in a threatening manner, they are not obligated to uphold their responsibility of making sure that the repair was completed? I have already begun a complaint with DMV as these emails and responses are not helping me get my car repaired or holding the repair shop that neglected to repair the vehicle that they were paid to repair, responsible.
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please see attachment This is documentation that Salvatore sent us, that proves his email to you is inaccurate This is just more spreading of misinformation by a GM who is trying to protect his back and cover up a major mistake on his part The attachment proves that the vehicle was turned in to Lia Hyundai on 10/28/ The attachment also proves that the payoff was not made until 12/3/ This was only after many hours and many phone calls from myself and my wife He states in his response that there is a day payoff period days would have been fine with us, however, they made the payment after days That caused us to be delinquent.Please help me resolve this issue, what Lia Hyundai does is just plain wrong.Regards,*** ***
I spoke with Mr*** last month regarding this issue and informed him that if a key was owed then we would supply oneHowever, as proven by the attached document signed by both management as well as Mr***, the key was not included in the services we provided him
rgb(31, 73, 125);">As a gesture of good faith, If he would like us to supply him a key we will do so for 50% off.
Chris ***
General Manager
Lia Chrysler Jeep Dodge Ram
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have read and reviewed this response and feel the dealership failed to take any responsibility for anything The manner in which they are presenting their side of the story just shows they are a business that is not truthful and can't be trusted Many of our issues were not addressed and the rest are making us look like we threatened them in some manner! Some of the smaller issues (ieaccessory scheduling, black marks on rims, lateness, no customer service, etc) may not big a big deal to the dealership but as customers who pay for a vehicle and good experience it means a lot It is true we signed the detailed list regarding the car options but it doesn't change the fact of having our salesperson tell us we had blind spot warning in the car as we are taking the test drive I am also upset that the dealer stated they re-cleaned the car! It was late in the evening and *** clearly stated we are not detailing the car tonight, we will do it for you when the accessories are installed They only cleaned it ONE time for us and even that wasn't done properly We did appreciate them taking the tires off for us but again it makes it sound like having *** come back up to our house with the tires was doing us a favor and wasn't their fault in the first place...*** knew the tires were to be in the car after they detailed it! They also never addressed the fact that the accessory installation was only suppose to take four hours..not overnight...which *** scolded *** right in front of me on Monday for the miscommunication! *** also told me he spoke to *** about the navigation mix up and apologized for him! In the beginning of the process we were not away of the fact that we were not speaking to a salesperson and in fact speaking with ***e When we first met ***(after asking for ***e and then realizing she isn't a salesperson) we told *** we were confused by this..We also told him we asked for everything but Bose and Leather On the same issue when *** dropped off car with accessories installed *** was speaking to him about our issues and how we didn't like speaking wih ***e thinking she was sales because that is where the whole problem began...*** stated that this wasn't the first something like his has happened or gone wrong!I was really hoping the dealer would take at least some ownership and responsibility but I guess that was too much to ask for. Regards, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***
Attached you will find the Repair Order that states the check engine light was on when they came in for the Sub Frame replacement, customer declined diagnosis and that light more than likely was due to exhaust leak, per Service We can not warranty or good will this repairHowever We would be
more than happy to do the work at a 25% discount Please contact Service Manager Carmine *** to get this done
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My initial complaint remains unaddressedI leased a car from the dealership and would expect tires to last wear and tear for the life of the leaseThe tire blew in an unsafe location very far from my homeAs the consumer, I should not be repsonsible for the tow to a location a reasonable distance from my home.I should not be responsible to purchase tires for a 2-year lease, because the tires put on the car cannot withstand wear and tear for the lease term.It is irresponsible for the dealer to lease cars without a spare, and to not disclose this.Further, they profit by leasing me a car with the cheapest possible tires on it (all tires are not created equal), and then when there is an issue, say to contact the tire manufacturerHyundai made no effort to get me and my child to a safe location, and the local Hyundai dealer that roadside assistance would tow to was extremely far from my home.The local Lia dealership profited from the lease, using deceptive and unreasonable practices, providing a product that wouldn't withstand wear and tear, and this put my child and I in dangerThe tire manufacturer did not sign a 2-year lease for me with this carShould I then return the car at the end of the lease, with tires on it that I bought? I totally reject this response and do not consider this matter closedI am going to pursue getting out of my leaseAdditionally, as a professional and a parent in this community, I will advise others not to do business with LiaRegards, *** ***
I'm responding to you in regards to
*** *** SonataI know this person well she has always deals with
me so I am familiar with her issuesShe came in with miles no
start condition she had a failed starter so we replaced it under sales policy
She came back months later with a check engine light on and needed an
sensor but was out of warranty and had no money to fix even after I gave her a
huge discountOne week later she came back with a no start and we confirmed
the battery was completely sulfatedAt that same visit before she left I told
her she cranked the car so much she over heated the starter because we could
smell it burningI told her to keep an eye on it in the next few weeks and let
me knowIt was towed in one week later and we replaced the starter at no
charge to herSo in all actuality the car needed a starter and a battery .....she only was charged $in labor for the battery we policed $....the starter we paid for.....considering the car was months old at this time when we paid for the battery I don't feel we owe anymore at this time....keep in mind this is a used car with 80k plus miles on it.....call me if you need further info....thank you. *** *** Service Manager Lia Hyundai of Hartford Hartford Ct
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This is not the first time they sent me this offer actually they sent me three times similar offers and I do have proof to show youAnd these offers were exclusive for me and not generally addressed to other peopleApparently their clear intention is to deceive other people and luring them into rip them offI strongly disagree what their response is and it did not resolve my problemIf they do not want to honor their written offers they need to stop this practice immediately because this is unethical. Regards, *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards, *** *** the salesman at lia dodge did know of my concerns with remote start and navagation went thru about min on how this "u-connect" was like chevy on star and that I needed to go home and set up an account with "u-connect" to have the navagation and remote start from phone to become active and that is was free for months I also asked about the cost after the months free he told me he didnt have that info because chrysler always has incentives to keep there costomers connectedthe reason they could not connect it at dealer was because they were not getting there internet untill tues may 6th but that it was very easy to set up account and step by step instructions to follow and if I had any questions to caii and they wouls assist further of which not only did I try to contact dealer but also contacted chrysler and "u-connect" and was informed that the series radio that I have is not compatiable to do navagation or remote start from phone I then contacted dealer salesman and he said that thay might be able to change radio to the version and he would check with sales manager and get back to me and the only offer they had made after contacting sales manager ,finance manager ,service manager ,dealer manager was to upgrade me to the slt model at a cost of $dollars to me and that was not a reasonable offer to me I then went on to contact chrysler corpthe dealer comptroller and have not gotten any responce from anyone at the lia auto group mind ya I first made contact with dealer within 24hrs of leasing this truck I had even made the offer to take back my trade in and go elsewhere to lease a vehicle and I was assured they would in there terms "make it right " and have gotten nowhere thats when I contacted you people at the better buisness bureau for help this dealer has no problem advertising that they are a star ratted buisness by the Revdex.com and all I want is to get what salesman told ma I was going to get thank you for any help you can give me in solving this matter *** ** ***
At Lia
* General Manager Lia Nissan of
Nissan of Saratoga, we make every effort to demonstrate all of a vehicles
features and equipment to the customer prior to them purchasing the vehicle
The reason we are so thorough in our demonstration is not
only our effort
to sell the vehicle, but also to ensure the customer will be happy
with long term ownership of the vehicle because repeat business
is crucial to our success as a businessUnfortunately, even though this
vehicle was test driven and inspected by the customer prior to purchasing it,
the vent trim that is being stated as bothersome comes in the same
silver alloy color on every trim line and every interior colorI disagree
that we refuse to do anything to try to help this customer. Lia
Nissan of Saratoga has offered to do the following:
1)
Contacted Nissan to determine if the vent trim can be ordered in another color
a
The trim only comes in one color
2)
Offered to make an appointment with our body shop to have the vents
painted the customers choice of color
aCustomer refused this option
3)
Emailed the customer a link to aftermarket wood trim covers that can be
installed on her vehicle
aNo response from the customer
4)
Offered the customer the option of trading this vehicle for a different
vehicle
aCustomer refused this option
Mary
has taken the position that we refuse to do anything about the
trim because she is unable to return the vehicle to us as a new vehicle
and we are unable to issue her a full refundUnfortunately, we are unable
to return the vehicle as a new vehicle because it has already been titled,
registered, and is defined by the state of New York as a used vehicleIf the
customer would like to visit the service department to arrange for any of the
above fixes to her issue, we would be more than happy to assist her
Adam KF
Saratoga Route 9 Malta, NY
The vehicle was not certified and we are unable to certify the current vehicle at this time The store Manager Michael is working with *** to possible trade for a certified vehicle at the Hartford store
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have sent Mr*** of LIA Toyota the following response:
Dear Mr***: I am going to tell the Revdex.com that I do not accept your response regarding my significant issues with Lia Toyota and *** *** ***., and I ask that we then drop this matter between us. I am writing this because I want you to understand in full why that is so, and I have a sense you will then better understand my unhappiness with Lia and ***. From your email below, which was very helpful in allowing me to fully understand how very poor the ***-Lia process is that we were brought into, perhaps you will also understand how adrift I believe this lease purchase is for me and my wifeI think you want to really examine the following pointsPlease note the following:
We were contacted by *** in August, about five months before the completion of our lease agreement, to visit Lia WITHIN ABOUT ONE WEEK and take advantage of a new lease with the proviso that the last five or so months of our old lease would be forgivenBecause of this, please note the followingTherefore, we did not receive ANY package - sent 2-months before closure of the old lease - to have us use a template regarding wear or useWe could not have - we were invited to have the remaining lease months forgiven if we purchased a new lease early;
In addition, we did not receive ANY phone call or contact from a third party offering an appraisal at no chargeWe would have, absolutely, done that - but we were not given the opportunity since we were invited to have the remaining lease months forgiven if we purchased a new lease early;
On the phone call with *** to complain about the "damages" bill, we were specifically told to talk with the General Manager of Lia about the bill, and it was *** that told us they were recording the conversation - not me recording the conversationIf they honestly recorded, maybe someone should listen to that to learn what *** is telling callers;
You state that when in the process we learned of an inspection to take place is "irrelevant." Perhaps to you it is that, but it clearly is not that to meGiven that NONE of the above was done for me, since I responded to a promotional call FROM *** to get a new lease WITH LIA, I was absolutely left adrift in a process that did not offer to me what I would have been offered by not responding to *** phone call - and Mr***, there is no way that I would know about any of that, at allNone of it was offered to us with either of our previous leases as well, although the process for those leases were conducted much differently than what we have recently experiencedIf I had had an appraisal, I might have opted to fix any wear or use damages myself, and that decision was taken from me - and it is the crux of my complaint that my options were taken away by the poor process that you entered me intoI understand that we will not reach any mutual agreement in this matter, and I hope you understand why this is the last promotional agreement I will have with Toyota, *** and LIAI am going to investigate other car makers with a more experienced eye - you have all taught me to do that very carefully from this experienceI am sorry that this is the result of a new lease experience: it poorly colors everything about the great RAV we are driving, and it does not color it well for any of usI hope that you will take this experience to those making decisions at Lia and ***Respectfully;
*
Regards to the Revdex.com,
*
We did invite *** to come into the dealership to sit down and talk about how we can resolve this issueEven though we have all the paperwork documenting that we fulfilled the commitment we are responsible for, we are willing to come to some sort of agreement and help the customer resolve this issue amicablyI am waiting for her to tell me when she is available to come in.Dominick F
*General ManagerLia Hyundai Enfield*** ***
*** ***
Customer: *** ***Vehicle: JettaVin: ***5/22/15*** *** brought her Jetta, vin: ***, to Lia Volkswagen on 04/06/ At that time the vehicle had 74,miles She had two concerns to be diagnosed One, customer states: the malfunction
indicator light is on Two, customer states: the trunk randomly opens.For the first concern the technician, *** ***, found the secondary air change over valve was faulty due to an internal failure The repairs were covered under partial zero emissions vehicle, pzev, emissions warranty and were performed under warranty at no cost to the customer The technician started diagnosis for the second concern and within minutes of doing so brought to the service manager’s attention that not only was the interior trunk switch not working but the front windows, door lock switch and fuel door switch are all not functioning The technician continued on with diagnosis to find the driver side door harness has several broken wires within the section between the driver side front door and body of the vehicle The customer was then contacted by the service manager and was informed her first concern, malfunction indicator light, was on due to an emissions valve failure and that repairs will be covered under an emission warranty She was then informed that her second concern, trunk randomly opening, was due to a failure of the driver side door harness and that repairs will be covered under a warranty extension, specifically for the door harness, that Volkswagen of America has put in place She was also informed at that time that not only was her trunk switch not working but her fuel door switch, door lock switch and front windows are not working, but that the technician feels the replacement of the driver side door harness should correct these problems due to the amount of wires he found broken within the door harness.The technician removed and replaced the driver side front door harness Rechecked all switch operations after harness replacement and found the trunk switch, door lock switch and fuel door switch are all now operating as designed He found the front windows are still not operating when using the driver side master window switch The technician continued diagnosis of the front window operation at no cost to the customer He tested the passenger side front window switch and found that was not operating the front passenger side window either He then scanned the vehicle with Volkswagen software and found faults for both front electric window motors The technician concluded that both front windows are not working due to electrical failures of both front window motors potentially caused by the electrical short of the broken wires within the faulty driver side door harness.The customer was contacted and informed the harness replacement fixed all switches but not the front window function She was quoted $with tax to replace both front window motors She was also notified that neither window motor was in stock and that the parts needed to be prepaid and ordered for her before repairs could be performed She declined ordering the window motors at that time.At the conclusion of the customer’s door harness repairs the service manager found that he was mistaken in telling the customer the repairs were under Volkswagen warranty and found that the door harness warranty extension from Volkswagen of America had expired on 11/10/ For customer satisfaction, because of said error, the repairs were charged internally to the service department and were no cost to the customer.The customer came in to pick her vehicle up on 04/08/and informed the service manager that she wanted to order and prepay for both front window motors Paperwork was generated, parts were ordered, and the customer paid for both front window motors and scheduled an appointment for them to be replaced on 04/10/ On 04/10/both front window motors were replaced and found to be operating as designed after repairs were complete.Sincerely,*** ***@liacars.com
To whom it may concern, *** *** brought her car in to us for the first time on 6/16/2016 with 69,miles on it to perform two recallsThe first recall was 08-01-sab wiring clip/wire reroute the
second recall was front lower control arm/frt sub frame inspection and rustproofThe exhaust needs to be removed to access the sub frame upon reinstalling the exhaust the center flex pipe cracked where it was rusted thru and started leakingPrior to completing repairs we placed a courtesy call to the customer to explain what had happened and that the exhaust cracked due to rust and will be louder than normalThe repair would be to replace the center flex pipe. We offered to not charge for labor to install the flex pipe if the customer wanted to supply the partsThis is considered collateral damage and is not related to the recall performed this was also explained to the customerI have not heard from the customer to take me up on my offerNo further repairs have been made at this timeAlso the technician noticed the front flex pipe was previously replaced prior to arrival at our shopSalvatore L*** General Manager Lia Hyundai of Hartford ** *** *** *** ** *** *** ***
Mr. ***
contacted us on October 9th stating that he had just picked up his vehicle
after we replaced the head gasket and the vehicle was overheating againI
sent a tow truck to pick up the vehicle and gave Mr. *** a rental car as
per goodwillAfter diagnosing
the vehicle we found that a heater tube had
failed causing the engine to overheat, the part was not available through
Chrysler until November 19th, we placed the part on VOR, (Vehicle Off Road) and
was able to have the part delivered on 10/19/We replaced the part on
10/20/and after the repairs were made we road tested the vehicle to verify
repairs, Mr. *** was contacted on 10/21/to inform him the repairs
have been made and verifiedMr. *** picked up his vehicle on or about
10/27/and when the rental car was inspected we found that the vehicle had
been smoked in and as stated in the rental agreement, if the customer was
smoking their would be a additional charge to cleaningOur rental department
charged Mr. *** for the cleaningHe then spoke with our rental manager
allegedly did so in a threatening mannerThis prompted our corporate
office to advise Mr. *** that he is no longer allowed on the premisesA
few days later Mr. *** called stating that his vehicle was experiencing
another issue and he was informed that due to the incident he was unable to
have his vehicle serviced at our facility James ***
Customer came in with a check engine light on, we performed out initial diagnosesContacted the warranty company ( Safeguard) only to be instructed to tear down the engine so they can send an adjuster out to inspect the timing solenoid and the extent of the leaksThis was worked into our
schedule to allow this to tie up a lift for more than a day or two (2) while we waited for the adjuster to inspectThe adjuster came days later, After the adjuster inspected we waited yet again for an approvalOnce approval was granted, we ordered partsI believe they took or days to get. Then we proceeded with the repairs and tested vehicle. Unfortunately the customer did not have rental coverage from his warranty companyTotaling days, add a weekend and that puts us at days. The customer did request a loaner, however we had none availableHe chose to get a rental on his ownThanks Tom *** Service Manager Lia Nissan Schenectady NY *** *** *** *** *** *** From: David *** Sent: Tuesday, September 27, 9:AM To: Tom *** Subject: FW: Revdex.com Complaint - *** *** Dave *** General Manager Lia Nissan of Colonie *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I contacted them because they charged my account without authorizationIn addition to that the vehicle that they were paid to repair was not and still isn't repairedThe vehicle is currently in another repair shop and I am awaiting their diagnosisSo far the issues appear to be a result of the repairs not being completed properlyThe same repairs that this repair shop was paid for in fullSo because I "allegedly" spoke to someone in a threatening manner, they are not obligated to uphold their responsibility of making sure that the repair was completed? I have already begun a complaint with DMV as these emails and responses are not helping me get my car repaired or holding the repair shop that neglected to repair the vehicle that they were paid to repair, responsible.
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please see attachment This is documentation that Salvatore sent us, that proves his email to you is inaccurate This is just more spreading of misinformation by a GM who is trying to protect his back and cover up a major mistake on his part The attachment proves that the vehicle was turned in to Lia Hyundai on 10/28/ The attachment also proves that the payoff was not made until 12/3/ This was only after many hours and many phone calls from myself and my wife He states in his response that there is a day payoff period days would have been fine with us, however, they made the payment after days That caused us to be delinquent.Please help me resolve this issue, what Lia Hyundai does is just plain wrong.Regards,*** ***
I spoke with Mr*** last month regarding this issue and informed him that if a key was owed then we would supply oneHowever, as proven by the attached document signed by both management as well as Mr***, the key was not included in the services we provided him
rgb(31, 73, 125);">As a gesture of good faith, If he would like us to supply him a key we will do so for 50% off.
Chris ***
General Manager
Lia Chrysler Jeep Dodge Ram
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have read and reviewed this response and feel the dealership failed to take any responsibility for anything The manner in which they are presenting their side of the story just shows they are a business that is not truthful and can't be trusted Many of our issues were not addressed and the rest are making us look like we threatened them in some manner! Some of the smaller issues (ieaccessory scheduling, black marks on rims, lateness, no customer service, etc) may not big a big deal to the dealership but as customers who pay for a vehicle and good experience it means a lot It is true we signed the detailed list regarding the car options but it doesn't change the fact of having our salesperson tell us we had blind spot warning in the car as we are taking the test drive I am also upset that the dealer stated they re-cleaned the car! It was late in the evening and *** clearly stated we are not detailing the car tonight, we will do it for you when the accessories are installed They only cleaned it ONE time for us and even that wasn't done properly We did appreciate them taking the tires off for us but again it makes it sound like having *** come back up to our house with the tires was doing us a favor and wasn't their fault in the first place...*** knew the tires were to be in the car after they detailed it! They also never addressed the fact that the accessory installation was only suppose to take four hours..not overnight...which *** scolded *** right in front of me on Monday for the miscommunication! *** also told me he spoke to *** about the navigation mix up and apologized for him! In the beginning of the process we were not away of the fact that we were not speaking to a salesperson and in fact speaking with ***e When we first met ***(after asking for ***e and then realizing she isn't a salesperson) we told *** we were confused by this..We also told him we asked for everything but Bose and Leather On the same issue when *** dropped off car with accessories installed *** was speaking to him about our issues and how we didn't like speaking wih ***e thinking she was sales because that is where the whole problem began...*** stated that this wasn't the first something like his has happened or gone wrong!I was really hoping the dealer would take at least some ownership and responsibility but I guess that was too much to ask for. Regards, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***
Attached you will find the Repair Order that states the check engine light was on when they came in for the Sub Frame replacement, customer declined diagnosis and that light more than likely was due to exhaust leak, per Service We can not warranty or good will this repairHowever We would be
more than happy to do the work at a 25% discount Please contact Service Manager Carmine *** to get this done
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My initial complaint remains unaddressedI leased a car from the dealership and would expect tires to last wear and tear for the life of the leaseThe tire blew in an unsafe location very far from my homeAs the consumer, I should not be repsonsible for the tow to a location a reasonable distance from my home.I should not be responsible to purchase tires for a 2-year lease, because the tires put on the car cannot withstand wear and tear for the lease term.It is irresponsible for the dealer to lease cars without a spare, and to not disclose this.Further, they profit by leasing me a car with the cheapest possible tires on it (all tires are not created equal), and then when there is an issue, say to contact the tire manufacturerHyundai made no effort to get me and my child to a safe location, and the local Hyundai dealer that roadside assistance would tow to was extremely far from my home.The local Lia dealership profited from the lease, using deceptive and unreasonable practices, providing a product that wouldn't withstand wear and tear, and this put my child and I in dangerThe tire manufacturer did not sign a 2-year lease for me with this carShould I then return the car at the end of the lease, with tires on it that I bought? I totally reject this response and do not consider this matter closedI am going to pursue getting out of my leaseAdditionally, as a professional and a parent in this community, I will advise others not to do business with LiaRegards, *** ***
I'm responding to you in regards to
*** *** SonataI know this person well she has always deals with
me so I am familiar with her issuesShe came in with miles no
start condition she had a failed starter so we replaced it under sales policy
She came back months later with a check engine light on and needed an
sensor but was out of warranty and had no money to fix even after I gave her a
huge discountOne week later she came back with a no start and we confirmed
the battery was completely sulfatedAt that same visit before she left I told
her she cranked the car so much she over heated the starter because we could
smell it burningI told her to keep an eye on it in the next few weeks and let
me knowIt was towed in one week later and we replaced the starter at no
charge to herSo in all actuality the car needed a starter and a battery .....she only was charged $in labor for the battery we policed $....the starter we paid for.....considering the car was months old at this time when we paid for the battery I don't feel we owe anymore at this time....keep in mind this is a used car with 80k plus miles on it.....call me if you need further info....thank you. *** *** Service Manager Lia Hyundai of Hartford Hartford Ct
I called the customer as requested Donato ** ***General Manager
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This is not the first time they sent me this offer actually they sent me three times similar offers and I do have proof to show youAnd these offers were exclusive for me and not generally addressed to other peopleApparently their clear intention is to deceive other people and luring them into rip them offI strongly disagree what their response is and it did not resolve my problemIf they do not want to honor their written offers they need to stop this practice immediately because this is unethical. Regards, *** ***
Ms*** has been removed from all mailing lists in our system. Michael ** ***ControllerLia Group, Inc