Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Everything sounds good but do to not following through the first time I need proof that my previous lease was paid in full and that my vehicle was properly grounded I also need something from Nissan that shows this will not affect my credit rating I do not believe that this is to much to ask for giving that the error was not mine.Regards,*** ***
We have removed Ms***'s information from our data baseWe have no control over third party vendor's obtaining her mailing and vehicle information from outside service such as DMV lists or the like.We have dealt with the employee issue internally based on the information Ms*** has provided. We have reached out to our business partners to remove her from their
lists. She was removed prior from our internal computer system as she
requested months ago. *** ** *** Controller
This was a Total Loop appointmentt made
by Vince We structured the deal as and Dave and myself tried to
explain to Mr*** that it was an estimated proposal by a third party,
subject to the vehicle selected and trade value He felt we should be able to
honor the deal exactly as written ( it looked like the money factor they were
using was incorrect and I'm not sure what they calculated for a residual
).
We certainly will continue to
deal with Mr*** in a professional and honest manner to ensure he get's a
fair deal if he so choosesDonato ABenevento Sales Manager Lia Toyota of Colonie
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I purchased a convertible and regardless of the written warranty my belief is when a dealership sells a car it should warrant it against most all repairs for the entire warranty time frame in this case daysMost warranties cover the standard mechanical parts and are written for standard cars not convertiblesWhen the convertible was not operational it should be coveredRegards,*** ***
Revdex.com:
I did recieve a rental while service was being doneI was given no choice but to get a rental. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***
Our documents are
complete and we have paid what we agreed to at the time of delivery If
Mr.*** has any documents that state otherwise he needs t produce them. Michael ACastren
Controller Lia Group, Inc
Mr*** came into the dealership on 3/17/He stated that he wanted to look at the two Kia Optima Hybrids we had in-stockHe was shown both the white and blue Optima Hybrids, both vehicles were identical in both options and features with the exception of colorMr*** decided on the blue hybrid and proceeded to take the vehicle on a test drive with his wife; sales consultant *** *** accompanied themThe customer came back and decided that he liked the vehicle and would like to move forward, I appraised his trade and we came up with agreeable figuresI was not aware of the customer inquiring about the zero percent financing on the vehicle as I recall he wanted to pay cashI ended up discounting the vehicle at least $off of the MSRPDuring the whole transaction that day, he did not once inform myself or *** as to missing options or the spec sheet that was listed onlineI wrote up a purchase and sales agreement and Mr*** scheduled an appointment the following day to come in and do the final paperwork as well as take delivery of the vehicleOn 3/18/2015, Mr*** came in to process the final paperwork and take delivery of the Kia Optima HybridOnce he signed the purchase documents, *** went over the vehicle with him and scheduled his first service appointmentMr.*** again did not mention or inquire about the missing options listed online that were not on the vehicleMr*** came back in to the dealership a few days later and stated that he was unaware that the vehicle did not come with a spare tireI had our service department install a spare tire at no expense to the customerIt was on that day that he first brought up the discrepancy between the internet description of the vehicleI looked at the paperwork he had printed and discovered that the description online was for an Optima Hybrid EX with the technology packageI explained to the customer that the online description was displayed in error online but that the price, vehicle and options he paid for were for the Hybrid LX with convenience packageHe was not charged extra for features that did not come with the vehicle Mr*** seemed satisfied with the explanation and left after having the spare tire kit installedMr*** has been to the dealership at least times, and continues to service his and his wife's Kia at the dealershipHe was in here approximately weeks ago and did not mention the Revdex.com complaint, so I assumed he was satisfiedLet me know if you would like me to reach out to him againLet me know if you have any further questionsThank you, *** *** General Manager Lia Kia
*** *** called and stated he went into the business yesterday and worked out a deal and considers his complaint resolvedThank you for Revdex.com's help
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined from my Hyundai motor finance account that there is no refund credited to my accountRegards, *** *** *** *** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear The reply from the business is just an attempt to put things in their favor Used parts are only used if I were to be notified. *** from Lia told me to pick my car up and informed me the tpms light was on She also told me to bring it back and they would turn it off when the person who could was available Apparently only the manager has access to the tool, but he left early that day for a dentist appointment Considering *** the manager has decided to not be truthful I will be filling out paperwork with dmv as well to complain Bottom line they installed something that they can't maintain *** is very silly to think this is acceptable for a repair shop to think is okay I think this issue should be reviewed by someone not at the collision center Maybe contact the main office.
Regards, *** ***
On May 19th, the general manager spoke to the customerThe cancellation paperwork was missing proof of trade-inThe customer got the paperwork from the other dealerOn May 22nd, he brought the necessary paperwork into Lia Nissan Enfield and it has been forwarded for cancellation
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This response did not answer any of the comments about the integrity of the "Toyota Certified Pre-Owned" inspection conducted by the service department, the advertising of the vehicle that I purchased, or the extraordinarily rude treatment I received while working with the service department on this matterAgain, the tire on this vehicle had a plug on the side wall when I first purchased itIf the "Toyota Certified Pre-Owned" inspection was as thorough as Lia Toyota claims, staff should have noticed this plug and replaced the tire before saleI was not told about this plug, and it later failedIf the staff has noticed this plug before sale, they would have been required to replace the tire (at their expense!)I would not be surprised, however, if the dealership noticed this plug and sold the car without disclosing it on purposeDaniel in the service department seems to have far too much faith in plugs and patches in tiresHe told me that the plug and a patch would be perfectly fine, even after the Lia Toyota of Northampton told me explicitly that the tire should not, under any circumstances, be patchedI would like to reiterate my request to receive the amount paid to the dealership for a replacement tire, with the knowledge that this vehicle was sold to me with a patched tire and was not disclosed to me before sale.
Regards,*** ***
We called numerous times and talked to a Manager named MattWe brought the vehicle to him and he said the truck did not have over spray on it, it was dirt from the roadsWe brought to a detail shop, and they could not believe what they did to the vehicleWe brought Lia an estimate which was
$1,to clay bar it, wax it and fix the paint on the back plate of the dumpWe went to Lia with no appointment and demanded to speak to the GM Chris ***When he knew we were there and made him come look at the truck, he agreed, felt and seen the over spray and the bad paint job that Arrowhead did when removing the line X He said leave the truck at Lia and he would have his body shop fix itWe are waiting now to see what kind of job they will do with this vehicleI will keep you informed. Thank you*** ***
The insurance company wrote the estimate for damage done to the back of the RV on December 11th *** dropped off the motor home on December 22nd, after getting the motor home here we tried to order parts from *** **
which we found out they needed to see the motor home to be able to order the parts written on the insurance companies estimate*** ** contacted the manufacture of the motor home and got us a price quote on January 7thWe then sent down a check request for the amount on the price quote*** ** needed payment before being able to order partsWe dropped off the payment for parts on January 13thSome of the parts started arriving at *** ** on January 20th and the rest arrived by the end of the weekAfter receiving the parts we starting repairing the motor home the week of January 26thThe technician repaired the fiberglass damage that occurred from the accident firstAfter repairing the damage he removed the rear bumper that was also damaged and realized the rear frame rails were damagedWe notified the adjuster who wrote the original estimate to let him know there was additional damageHe authorized the repairs over the phone and told us to continue repairing the motor homeThe technician spent several days attempting to repair the frame rails which he could not repairWe then notified the insurance again to let them know we could not repair the frame rails and would need replacementWe contacted *** ** regarding additional parts needed to repair the motor home (frame rails and additional moldings needed for the rear of the motor home)In the meantime of waiting for parts we contacted *** *** *** *** *** to see if they would be able to repair the frame rails which they were being they are equipped for larger vehicles such as Motor homesThe frame rails are repaired nowThe motor home is back on our lot and waiting for the additional parts to finish repairing the motor home*** ** does not have an ETA yet when we will have the parts. Thank You, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Lia has been helpful in resolving the problem once they took the time to contact me. Regards, *** ***
I spoke with Mr*** last month regarding this issue and informed him that if a key was owed then we would supply oneHowever, as proven by the attached document signed by both management as well as Mr***, the key was not included in the services we provided himAs a gesture of good
faith, If he would like us to supply him a key we will do so for 50% off. Chris ***General ManagerLia Chrysler Jeep Dodge Ram
Good Afternoon, I have reviewed Mr***'s concerns, our General
Manager's response and have reviewed the deal paperwork. Mr*** did in fact sign all the disclosure documents
and we are confident in our process. Respectfully, *** A***
Controller Lia Group, IncP 518-489-2111 F 518-489-
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I don't agree I have pictures of the car and doesn't have a torn bumber the dent and scratches you can't even see and why no one had answers for me when I called numerous time it took for me to report that his to Revdex.com for them to respond. Regards, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Everything sounds good but do to not following through the first time I need proof that my previous lease was paid in full and that my vehicle was properly grounded I also need something from Nissan that shows this will not affect my credit rating I do not believe that this is to much to ask for giving that the error was not mine.Regards,*** ***
We have removed Ms***'s information from our data baseWe have no control over third party vendor's obtaining her mailing and vehicle information from outside service such as DMV lists or the like.We have dealt with the employee issue internally based on the information Ms*** has provided. We have reached out to our business partners to remove her from their
lists. She was removed prior from our internal computer system as she
requested months ago. *** ** *** Controller
This was a Total Loop appointmentt made
by Vince We structured the deal as and Dave and myself tried to
explain to Mr*** that it was an estimated proposal by a third party,
subject to the vehicle selected and trade value He felt we should be able to
honor the deal exactly as written ( it looked like the money factor they were
using was incorrect and I'm not sure what they calculated for a residual
).
We certainly will continue to
deal with Mr*** in a professional and honest manner to ensure he get's a
fair deal if he so choosesDonato ABenevento Sales Manager Lia Toyota of Colonie
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I purchased a convertible and regardless of the written warranty my belief is when a dealership sells a car it should warrant it against most all repairs for the entire warranty time frame in this case daysMost warranties cover the standard mechanical parts and are written for standard cars not convertiblesWhen the convertible was not operational it should be coveredRegards,*** ***
Revdex.com:
I did recieve a rental while service was being doneI was given no choice but to get a rental. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***
Our documents are
complete and we have paid what we agreed to at the time of delivery If
Mr.*** has any documents that state otherwise he needs t produce them. Michael ACastren
Controller Lia Group, Inc
Mr*** came into the dealership on 3/17/He stated that he wanted to look at the two Kia Optima Hybrids we had in-stockHe was shown both the white and blue Optima Hybrids, both vehicles were identical in both options and features with the exception of colorMr*** decided on the blue hybrid and proceeded to take the vehicle on a test drive with his wife; sales consultant *** *** accompanied themThe customer came back and decided that he liked the vehicle and would like to move forward, I appraised his trade and we came up with agreeable figuresI was not aware of the customer inquiring about the zero percent financing on the vehicle as I recall he wanted to pay cashI ended up discounting the vehicle at least $off of the MSRPDuring the whole transaction that day, he did not once inform myself or *** as to missing options or the spec sheet that was listed onlineI wrote up a purchase and sales agreement and Mr*** scheduled an appointment the following day to come in and do the final paperwork as well as take delivery of the vehicleOn 3/18/2015, Mr*** came in to process the final paperwork and take delivery of the Kia Optima HybridOnce he signed the purchase documents, *** went over the vehicle with him and scheduled his first service appointmentMr.*** again did not mention or inquire about the missing options listed online that were not on the vehicleMr*** came back in to the dealership a few days later and stated that he was unaware that the vehicle did not come with a spare tireI had our service department install a spare tire at no expense to the customerIt was on that day that he first brought up the discrepancy between the internet description of the vehicleI looked at the paperwork he had printed and discovered that the description online was for an Optima Hybrid EX with the technology packageI explained to the customer that the online description was displayed in error online but that the price, vehicle and options he paid for were for the Hybrid LX with convenience packageHe was not charged extra for features that did not come with the vehicle Mr*** seemed satisfied with the explanation and left after having the spare tire kit installedMr*** has been to the dealership at least times, and continues to service his and his wife's Kia at the dealershipHe was in here approximately weeks ago and did not mention the Revdex.com complaint, so I assumed he was satisfiedLet me know if you would like me to reach out to him againLet me know if you have any further questionsThank you, *** *** General Manager Lia Kia
*** *** called and stated he went into the business yesterday and worked out a deal and considers his complaint resolvedThank you for Revdex.com's help
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined from my Hyundai motor finance account that there is no refund credited to my accountRegards, *** *** *** *** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear The reply from the business is just an attempt to put things in their favor Used parts are only used if I were to be notified. *** from Lia told me to pick my car up and informed me the tpms light was on She also told me to bring it back and they would turn it off when the person who could was available Apparently only the manager has access to the tool, but he left early that day for a dentist appointment Considering *** the manager has decided to not be truthful I will be filling out paperwork with dmv as well to complain Bottom line they installed something that they can't maintain *** is very silly to think this is acceptable for a repair shop to think is okay I think this issue should be reviewed by someone not at the collision center Maybe contact the main office.
Regards, *** ***
On May 19th, the general manager spoke to the customerThe cancellation paperwork was missing proof of trade-inThe customer got the paperwork from the other dealerOn May 22nd, he brought the necessary paperwork into Lia Nissan Enfield and it has been forwarded for cancellation
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This response did not answer any of the comments about the integrity of the "Toyota Certified Pre-Owned" inspection conducted by the service department, the advertising of the vehicle that I purchased, or the extraordinarily rude treatment I received while working with the service department on this matterAgain, the tire on this vehicle had a plug on the side wall when I first purchased itIf the "Toyota Certified Pre-Owned" inspection was as thorough as Lia Toyota claims, staff should have noticed this plug and replaced the tire before saleI was not told about this plug, and it later failedIf the staff has noticed this plug before sale, they would have been required to replace the tire (at their expense!)I would not be surprised, however, if the dealership noticed this plug and sold the car without disclosing it on purposeDaniel in the service department seems to have far too much faith in plugs and patches in tiresHe told me that the plug and a patch would be perfectly fine, even after the Lia Toyota of Northampton told me explicitly that the tire should not, under any circumstances, be patchedI would like to reiterate my request to receive the amount paid to the dealership for a replacement tire, with the knowledge that this vehicle was sold to me with a patched tire and was not disclosed to me before sale.
Regards,*** ***
We called numerous times and talked to a Manager named MattWe brought the vehicle to him and he said the truck did not have over spray on it, it was dirt from the roadsWe brought to a detail shop, and they could not believe what they did to the vehicleWe brought Lia an estimate which was
$1,to clay bar it, wax it and fix the paint on the back plate of the dumpWe went to Lia with no appointment and demanded to speak to the GM Chris ***When he knew we were there and made him come look at the truck, he agreed, felt and seen the over spray and the bad paint job that Arrowhead did when removing the line X He said leave the truck at Lia and he would have his body shop fix itWe are waiting now to see what kind of job they will do with this vehicleI will keep you informed. Thank you*** ***
The insurance company wrote the estimate for damage done to the back of the RV on December 11th *** dropped off the motor home on December 22nd, after getting the motor home here we tried to order parts from *** **
which we found out they needed to see the motor home to be able to order the parts written on the insurance companies estimate*** ** contacted the manufacture of the motor home and got us a price quote on January 7thWe then sent down a check request for the amount on the price quote*** ** needed payment before being able to order partsWe dropped off the payment for parts on January 13thSome of the parts started arriving at *** ** on January 20th and the rest arrived by the end of the weekAfter receiving the parts we starting repairing the motor home the week of January 26thThe technician repaired the fiberglass damage that occurred from the accident firstAfter repairing the damage he removed the rear bumper that was also damaged and realized the rear frame rails were damagedWe notified the adjuster who wrote the original estimate to let him know there was additional damageHe authorized the repairs over the phone and told us to continue repairing the motor homeThe technician spent several days attempting to repair the frame rails which he could not repairWe then notified the insurance again to let them know we could not repair the frame rails and would need replacementWe contacted *** ** regarding additional parts needed to repair the motor home (frame rails and additional moldings needed for the rear of the motor home)In the meantime of waiting for parts we contacted *** *** *** *** *** to see if they would be able to repair the frame rails which they were being they are equipped for larger vehicles such as Motor homesThe frame rails are repaired nowThe motor home is back on our lot and waiting for the additional parts to finish repairing the motor home*** ** does not have an ETA yet when we will have the parts. Thank You, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Lia has been helpful in resolving the problem once they took the time to contact me. Regards, *** ***
I spoke with Mr*** last month regarding this issue and informed him that if a key was owed then we would supply oneHowever, as proven by the attached document signed by both management as well as Mr***, the key was not included in the services we provided himAs a gesture of good
faith, If he would like us to supply him a key we will do so for 50% off. Chris ***General ManagerLia Chrysler Jeep Dodge Ram
Refund check was #cut on 06/13/16, cashed and cleared *** Bank on 06/21/
Good Afternoon, I have reviewed Mr***'s concerns, our General
Manager's response and have reviewed the deal paperwork. Mr*** did in fact sign all the disclosure documents
and we are confident in our process. Respectfully, *** A***
Controller Lia Group, IncP 518-489-2111 F 518-489-
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I don't agree I have pictures of the car and doesn't have a torn bumber the dent and scratches you can't even see and why no one had answers for me when I called numerous time it took for me to report that his to Revdex.com for them to respond. Regards, *** ***