Lemon Squad Auto Inspections

Awesome doesn't begin to describe my experience with Lemon Squad. I was literally blown away by the thoroughness of the detailed inspection report. And 113 photos to boot!!! Kudos to Robert who performed my inspection on Long Island. I collect mint and pristine Nissan Xterras. The vehicle on Long Island was too far away for me to personally inspect. I had thought about buying sight unseen from the dealer photos and information..Good thing I didn't because the Lemon Squad inspection uncovered numerous cosmetic issues and more. . .

On 2/1/2019 I requested an service from lemon squad that wasn’t properly executed. More specifically, I hired them to do an inspection on a 2004 Cadillac Deville at a dealership (Drive Auto Sales) in Dearborn, Michigan. I paid them over 150 dollars and I was told a full inspection would be done including a road test. At the time of the inspection, I was in Phoenix, Arizona taking care of businesses. Unfortunately, I couldn’t be there to meet the representative of Lemon Squad but I trusted that the job would be taken care of. Preceding the inspection, I recieved a very misleading report. I was told the engine had no leaks, the brakes were proficient, there was little to moderate rust, and a road test was done. After receiving this report, I decided to purchase the car. When I took it to the autoshop to have new tires put on it, they refused my service due to the dangerous and poor condition the car was in. The enitre frame of the automobile is rotted out and has holes in it. The rotting is so bad that the bottom of the car has some water inside of the trunk. The brake pads were completely worn out and the engine has an extensive amount of leaks. No road was test was done on the automible and a few other things listed in the report was inaccurate. The picture I recieved from this company wasn’t even accurate. More than likely it wasn’t even my car in the pictures.

After receiving this information, I contacted lemon squad to see what could be done about this. Unfortunately, I was told there isn’t anything that this company could do to help me. I couldn’t be issue a refund nor could I receive and second inspection report that I could use against the deal ship that sold me this lemon. The level of unprofessional I experienced from this company was far too much. According to these reviews I see I’m not the only one who has experienced this.

I had them inspect a new car I was purchasing from a dealership. Their customer support chat was very helpful with my questions. I was happy with the amount of effort they put into the report and could tell from the odometer they drove the car.
One suggestion for others and Lemon Squad:
Lemon Squad will take your money before presenting any information about scheduling availability in your area on their website. I asked via chat and mine was 1-2 days so I proceeded. They were able to make it out the next day and get the inspection done. They also followed it up the day after with the report. Until they have estimates on their website if you're on a tight timeframe *definitelyask before ordering the report (because they don't allow cancellations).

I think I wasted $264 by hiring this company to inspect a used car. The inspector did not even notice the interior was leather/vinyl and not cloth. He also could not determine the brand or size of the tires, even though we all know it is clearly shown on each tire. Reported radio, gauges, heater and more as functional, but they aren't. So many other instances of total lack of quality inspection.
I don't think he even saw the car.
They should be embarrassed (again, my opinion). Customer Service was totally not service oriented and did not care (again, my opinion). If you use them, please note that you have been warned.

I could not give any higher recommendation to this company and their service. Buying a car unseen from the other side of the Atlantic is a daunting prospect but having read their report on the first car I had assessed, I can see the years of heartache and mountain of money they have just saved me. A report from these guys is my passport to a peaceful mind in buying overseas. Thanks guys... btw the car really was lemon underneath the blue paintwork... good spot :)

Best $ 264.00 spent. I almost bought a 1960 Mercedes 190 SL from Ca, I saw it on ebay motors, along with 57 photos that made it look like a jem. Thanks to you guys and your thorough inspection I was able to see all the hidden imperfection that do not show in regular pictures. You guys saved me from buying a piece of junk. Thank you again.

I contacted this company and set up an inspection on a vehicle that I was considering for purchase. After going back and forth for 2 weeks I was told that my vehicle owner was beating around the bush and was not cooperating with their scheduling. I became disgusted and told them I no longer needed their services. They said they dont give refunds and that all they could do was postpone the inspection and use it for another one. I told them that was not my plan that I wanted to buy a new vehicle. I was then told that I could have my new vehicle inspected instead. At this point I realized I was in for a fight and that I needed to get help

After reading their T's&C's, on Dec 12 I phoned Lemonsquad to inquire about their availability to inspect a vehicle located in NH. Since their terms indicate that no refunds are issued at customer request, I verified that they could do the inspection on site and verified the date commitment of Dec 14. Because of their commitment to do the inspection on Dec 14th, I placed the order. (I have a confirming email indicating the Dec 14 the date.) After no inspector showed up after 5PM on Dec 14th, and no call or other notice was received by me or the car owner, I contacted Lemonsquad via online chat (Transcript available) and phone. They first tried the ,"the inspector is on the way..must be running late" approach, but I asked that they contact the inspector and figure out what was happening. During this time, my seller was contacted by the inspector, who said he would be there Monday. The car will be sold to someone else by then. And, I don't need another car inspected, thanks.

Short summary, LS made an informed commitment to specifically perform prior to my purchase. (Other companies were unable to do this inspection before Friday, but they admitted it and did not take my money. One actually took my money, then called back later after checking and found they could not, then promptly refunded my money.) LS specifically told me that they could do the inspection. (Email below.) I agreed to pay solely based on their commitment. They did not meet that commitment, and now refuse to refund my money. Fraud in the Inducement, if I chose to be impolite.

Lemon Squad inspector in Boise Idaho area probably did not drive the auto as required in the inspection criteria. If driven 5 to 10 miles as per the contract, report should have included several issues that may have allowed purchase price to be modified or it may have changed my purchase decision. This was the purpose for the inspection. First, speedometer bounces erratically when car is driven and odometer does not increment. Report showed that "all gages work" properly. Second, there was noise in the rear end when car was driven and report said that there were "no unusual noises". Noises from rear axle splines and a loose muffler baffle were only heard when vehicle was driven. Cost to fix these was almost $1000. Third, if the car was driven, inspector should have noticed a chip in the windscreen directly in front of the driver. Since windshield is the only glass on the vehicle and no issues with glass were noted, inspector probably didn't sit in the driver's seat. Inspector also only provided about half as many pictures as were to be included in the report. My biggest concern however is that Lemon Squad did not offer any help or support when I attempted to present these issues to them. I only ask that they evaluate and possibly decertify the inspector. When I called and explained my issues, I was referred to a supervisor who did not return my call. Concerns were put into writing in an email and no response was received. I did not sent my comments by certified mail as it seemed to be spending good money for no perceived benefit. Follow up calls and emails have not receive any responses! Very poor customer service followed a less than thorough inspection. Initial concern was with inspector, but poor service is pervasive through the entire company per this experience. Do NOT use Lemon Squad.

In the past 3 months I've had Lemon Squad inspect two classic cars for me at dealers. The resulting inspections were very thorough and the inspectors very knowledgeable. In both cases because of the long travel distance they allowed me to make informed decisions and be my boots on the ground. In the long run they saved me time and money and were fast, professional, and courteous. I will use the again.

Well l don't do alot of these review comments, but l just have to in this particular case. Andy from The Lemon Squad and his whole team were phenomenal in their response time to following up with my inspection request, to doing the inspection (literally the very next day), to the personalize service that l recvd from him (Andy the owner) reporting the findings of their work. I was all geard up to purchase an out of State vehicle when l was advised to use this service since me seeing the car prior to purchase was really next to impossible. Andy and his team got out the next morning after l did the online inspection request and found all the little hidden issues that the car has that of course were NOT mention to me in all of my conversations with the dealer. So let me say a very grateful thank you to Andy and the entire Lemon Squad for their thoroughness and professionalism. I am SOOOO glad that l paid the fee to have their input into what would have ended up costing me hundreds if not thousands of dollars in future repairs that l am now convinced l would've been duped into purchasing in that car. I am walking away..... Thanks again Andy, and thanks Lemon Squad for saving my bacon on that deal. Your Service fee was very nearly the best money that l've ever spent!!!

I had never bought a car from the internet before, so I thought it would be a good idea to have it inspected before I drive 6 hours to test drive the car I was considering for purchase. I called Lemon Squad and got Denise and Regan on the phone. Both were extremely helpful. The inspection was very thorough and the report was easy to read and very helpful. There was an issue or two with the car and it needed to be put up on a rack and have a deeper look. For $30, the technicial went back out and looked. I am waiting on the second report, but this service (Lemon Squad) provides is extremely cost effective, easy to use, and thorough. I have already recommended this to a friend who will use them for a car in Texas.

I used Lemon Squad twice in the last 3 weeks to inspect a couple of classic cars. Their reporting is very thorough and enabled me to make critical decision based on facts. They're very professional and personable. The team understands the classic market and I'm thankful for their service and will use them again.
Eric in Owatonna

These guys are great. Customer service was very helpful. The inspector used a paint scanner and was able to determine major collision damage even though the vehicle had a clean carfax. I highly recommend using this company before every used car purchase.

This is the first time I used this service, and I cannot stress enough how professional, reliable, and customer focused lemon squad was—- Truely A++. They went above and beyond to address all my questions and concerns. Their detailed report and live support was exactly what I needed to give me the expert insight required when going through an inspection. Lastly, they were able to accommodate my challenging time line from beginning to end with no hesitation. I would recommend using Andy and his team for anyone who is looking for an accurate, timely, and professional inspection. Best in the business!!!

I paid $150 to have a 1999 Ford F350 inspected. The inspector signed off on the truck and reported a mechanically sound vehicle. Upon inspecting the truck myself less than 24 hours later I was quickly able to notice as an unqualified non-mechanic that the transmission was leaking, the engine oil was leaking, and that there was a heavy knocking sound coming from the engine. I supplied the owner of the company herself with photo and video proof of the false and fraudulent report made by this company's inspector within 24 hours after the inspection and she claims that all of these substantial problems developed after the inspector came but before I looked at the vehicle. What's most laughable is that the vehicle was not even driven between the time the inspector drove it and I did the next day. The owner of the 99 Ford himself said that the knocking sound began about three months prior when I asked about it. So, the "qualified mechanic" missed the blatant oil leak, the blatant transmission fluid leak, and the heavy knocking sound. The owner of this company stands by the fact that the inspector did a fine job and that these rather serious problems all developed in the time after the inspector left but before I arrived. Due to this defense of the inspectors work, the company did not offer so much as an apology or refund as I requested. This company is ripping people off by making inaccurate claims about vehicles being in a specific mechanical condition that they are not, and then misleading buyers to purchase these vehicles based on inaccurate information. I was honestly shocked that when provided photo and video proof of the mechanical problems, that refund and apology was not offered. The fact that the company backs the inaccurate inspections of its mechanics makes this a blatant scam. Using this service, consumers will make poor decisions, buy broken down cars, and face financial strain. I should receive a refund and consumers should be warned.

I asked Lemon Squad to evaluate a car located about 2500 miles away from me. Their cost was lower than air fare, lodging and transportation for me to examine the car. What they found convinced me not to purchase the car (worn tie rods, power steering pump needs replacement, upholstery needing extensive repairs, etc.). The sale price was good, but I would probably need to pay that same amount to repair all the problems with it. Their fee is tiny compared to what this could have cost me. THANK YOU!

First time I used this service and liked it so much I'm having them look at another truck for me, in less than a week!! They gave a through and detailed report on last truck and I expect nothing less this time. I don't recommend a lot of services but I DO RECOMMEND THIS ONE. If your thinking about buying an outstate or privately owned vehicle.
David S Oct 16 2018

I had them inspect an RV I was going to buy. I am disappointed that the inspector did not ask the owner to hook the unit to a water supply. I had notified the owner to expect this. As a result, some of the key components were not checked at all.

Went online and ordered an inspection of a Motorhome 18 hrs away. Within 24 hrs had the date of when they would inspect. Within another 24hrs had plenty of pictures and all up close of water damage and a still leaking skylight. Told by the seller they had inspected and in excellent condition. Found other things like a warping floor and trim broken. Lemon Squad saved me from throwing away my money on very expensive repairs. I loved the MH and floor plan but what good is it if the MH has to be rebuilt. Thank you Lemon Squad