Lemon Squad Auto Inspections Reviews (%countItem)
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Lemon Squad Auto Inspections Rating
Address: PO Box 825, Pequot Lakes, Minnesota, United States, 56472
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very happy with the service, they booked the inspection the next day and were there the day after, it was a good, thorough and detailed report, very good high quality pics, customer support through chat is fast and responsive, great price, excellent option for a good price for those buying cars remotely, highly recommended.
Lemon Squad worked around my schedule, did an inspection on a Saturday (normally the mechanics day off) and drove the several hours to the site and called me from the site as well as sent pictures and video from his phone. I was very impressed with the service!
The company did not render service as represented in their promotional literature. The service was not performed and they would not refund any of our money.
Hi Dan - When you placed your order through our website, the system presented our terms and conditions that you must agree to before you can pay for the service. Item number 7 states that if the vehicle sells before we get there or if for some other reason we don't look at the vehicle, your order is put on hold and used as a credit towards another inspection anywhere in the US. This credit does not expire. You agreed to this when you placed your initial order, and again when you logged into your account for the first time. The reason we didn't look at the vehicle was because it was having some work done. This is something that you brought to our attention so you were aware of it. It was your choice to not have us look at the vehicle. Your order is still on hold and we look forward to doing an inspection for you when you find the right vehicle. If you have any questions, feel free to reach out to us at 888-231-7965.
Lemon Squad provided exactly what was expected based on the website. Highly professional and knowledgeable
They were professional and very helpful. Would recommend to anyone as they went above to get me seen earlier than expected!!!
I have paid $149 for a particular vehicle that I wanted to be inspected. The Lemon Squad team organized the inspection for 4 days later. The car sold before they did the inspection. Now they are refusing the refund the money. I have paid $149 for an inspection of a particular car. Lemon Squad could not inspect that car, and yet, they say they do not do refunds. Our contract particularly shows a vehicle with a VIN. The Lemon Squad breached the contract, and I am seeking a refund.
Your order was placed on Friday July 12th at 3:08 pm. As it states on our website, we are closed on the weekends. The ETA for your inspection was set for Monday, July 15th, which is the next business day. You failed to secure a hold on your vehicle with your seller and it sold to somebody else over the weekend. We called your seller to verify. He also told us that he never spoke with you in person, only through email. As per the terms and conditions that you agreed to before you placed your order with us, if the vehicle sells before we can look at it, your order is put on hold and used as a credit that will never expire. Your order can be used towards another inspection anywhere in the US. You also went out and left us negative reviews in at least 5 different places, as well as filing a complaint with us against the Revdex.com. We have done nothing wrong here. You did not put a down payment on the vehicle and did not make arrangements with the seller to hold the vehicle. Your order is still on hold with us. We have reached out to you twice and have yet to receive a response from you. We will not be giving you a refund as we did nothing wrong. This is on you, not on us.
I am rejecting this response because: The respond of the business solely depends on their assumptions about my actions. The sole fact that "they don’t issue refunds" is crazy for services that they cannot complete.
I ordered an inspection on a used 2013 Fleetwood Expedition 38B. Order number ***. the inspection was done on 6/14/2019. I stated in the initial submission that I wanted the AC checked as I had a concern. The report had a clean bill of health minus a minor tire concern ( I replaced them) On our first trip 7/3/2019 the AC didn't work and ruined our trip. I reached out to the seller who reported that the inspector brought a vehicle load of kids with him and said he needed to hurry and wasn't able to do a test drive a detailed inspection due to the kids in the vehicle. I now have my RV in the service shop with an AC unit completely out and the Lemon Squad isn't taking any responsibility for a faulty inspection. I asked for my inspection fee back and was declined. I am out several thousand dollars and I am very unhappy with their service. Their incompetence will be costing me time and thousands. This could have been easily prevented or allowed me to make an educated decision on my purchase. The repair shop also said the batteries (6) are also not holding a proper charge. Again, they missed this.
The AC unit was working at the time of the inspection. This inspection was done on 6/14 and wasn't picked up by the buyer until 7/3. Anything could've happened to the AC unit to make it unusable during those 20 days. We did reach out to our inspector regarding the AC and he did state that it was working. The report states that the unit was not test driven due to the unit being hooked up to water, power, etc. for the inspection. I'm sorry that you are having issues with your AC unit. We can only report on issues if they present themselves during the inspection. In this instance, the AC unit was working properly during our time with the RV. We wish you luck and many miles of fun with your RV.
The terms and conditions that you agreed to when you placed your order with us state that you have 14 days from the day that you receive the report to let us know of any issues and we can discuss a refund at that time. You reached out to us on July 17th. The inspection was done on June 14th, over 30 days prior. Even though you reached out to us after the 14 day window, as a show of good customer service, I have issued you a full refund. I recommend that you reach out to your seller for assistance on repairing the AC unit. I wish you many miles with your RV.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
I was sent an email advertising a service they no longer offer. A service that I was interested in purchasing. After a phone call with a representative whom told me they no longer offer that serve I requested a different service expensed to them which only cost $25. I was laughed at several times by the woman on the other end of the phone call. If your going to sell a product, and advertise an additional service you should stand behind it at all costs. If you advertise a service you no longer have whether if its been 2 days or 2 years you should be able to make the customer feel whole. In the end I was lied to in an email and laughed at by a woman on the other end of the phone when I held them accountable after all whose fault was it when there was a service advertised in an email sent to me by them. My inspection hadn't been completed when I made this phone call and in retaliation for my completely reasonable request my order was refunded. I now will have to find a different inspection service, as I was hoping to have my offer closed by the end of the week. The object in question may then be sold to another person.
There is a 2 lessons to be learned here;
1. You get what you pay for, this service was $100 to $200 dollars cheaper then any other service I could find and I got treated as if it was $100 to $200 dollars cheaper then any other service I could find.
2. Always, always, always hold businesses accountable because it could save you a lot of money.
Hi Jordan - We haven't offered the service you requested for almost 2 years. We explained that to you over the phone and you demanded that we provide a different service for you free of charge. When we explained that to you, you became irate. Nobody laughed at you. At the end of your conversation with our customer service representative, you informed her that you had recorded the call and asked her if that was ok. It was not ok. This behavior and the way you have treated our staff reinforces the fact that you are not anybody that we want to do business with. Your payment was promptly refunded in full. Unfortunately, you will need to find somebody else to do business with. We won't be abused by people like you. We hope you can find a company that will better meet your needs.
For the purposes of this comment "you" "your" refer to lemonsquad of MN, and "i" "me" refer to the poster ---
In their response it states that I became "irate" which means "feeling or characterized by great anger" . I was not angry, I did not yell, I did not scream, I was dismayed that a company would mention a service and not offer it weather its been 2 minutes or 2 years. When I requested that service and was told they no longer offer it I asked for a difference service in compensation as a professional courtesy because who was at fault for that communication. Yell at anyone Its amazing a company would think it so outlandish that someone would hold them accountable for there own correspondence. In your closing response you stated that you won't do business with "people like me". What kind of people am I? - I'd like to think of myself as a paying customer. ---
Also exclusively as a well informed citizen and exclusively as a statement of fact both MS and MN are one party consent states in term of recording communications except where warranted; for MS see - MS Code § 41-29-531 , § 41-29-533 , § 41-29-529 and for MN see - MN Stat § 626A.02, § 626A.13 . Your terms of service says MN specifically: " County of Hennepin, State of Minnesota." ---
In my closing I will reiterate the two very important lessons I learned from my experience with this company: "There is a 2 lessons to be learned here; 1. You get what you pay for, this service was $100 to $200 dollars cheaper then any other service I could find and I got treated as if it was $100 to $200 dollars cheaper then any other service I could find. 2. Always, always, always hold businesses accountable because it could save you a lot of money." ---
For clarity purposes I would like to agree with this statement that in fact I was refunded in full, and hold no ill will towards any individual or company involved in any proceeding regardless of who was at fault. My issues with the company were resolved but I will still maintain that I was not made whole and take offense to being called abusive, which is a really strong word there was no violence and no swearing but also no accountability.
I have used Lemon Squad for years. Every inspection they have done for me has been “spot on.” 2 times they have kept me from making a costly mistake when I was told everything was perfect. My inspections have always been done in a very timely manner. I would never consider using anyone else.
I hired these guys to do an inspection on a Dodge Ram out of state on 5/20/2019. Very very impressed. They gave me 265 pictures of the truck, and checked absolutely EVERYTHING! The tech took it for a test drive and gave me a written report within 24hrs. I actually called their office to ask a question about the inspection, there was an OBD error code on the truck or something. I ended up talking to their master tech for like 45minutes. He went over the whole inspection. Blown away how personable he was. Will definitely hire again when I look for my next truck.
Fair pricing. Knowledgeable, up front and honest. Did everything I requested for including things like interior smell to vehicle title authenticity. Id recommend Lemon Squad for yout auto inspection needs.
Beware!! Lemon Squad doesn't do their own inspections. I am a dealer and the subcontractor that was assigned ripped a convertible top. Lemon Squad takes 0 responsibility, subcontractor is also unresponsive and it's costing me over 2k to fix the mistake. The dollar amount tied to Lemon Squad's integrity doesn't seem to be very much
Our inspector is contracted and you will need to be in touch with him directly to address your issues. We have given you his name and number and when we spoke with him last, he did tell us that he has insurance to handle the issue and that he would be calling you. There is nothing we can do on our end. You will need to get in touch with Bill.
Long story short... This happened a while ago so take what you will from my review. The lemon I bought still affects me to this day, almost 2 years later. No more than 2 weeks after buying my car from a private seller the check engine light started blinking. The check engine light was on at the time I bought the car, after being told no codes came up, I was too stupid to back out of the purchase. This was my first car purchase and it was miserable for a very long time. My lack of knowledge in cars and confidence in making my biggest purchase is just as responsible as Lemon squad from buying a lemon. Cylinder 3 was misfiring and the car didnt even have front brakes... The review said the brakes were fine. I could've died in an accident. The car I bought is a mazdaspeed3 and an f550 with a full load in the back will accelerate faster than my car. I still have screenshots of my review. It was written by someone with the writing level of a 5th grader. Barely using complete sentences and seemed to be doing the bare minimum... Pathetic. Again, I was too stupid too back out of the purchase, dont believe what a company or private seller tells you when it comes to buying a car. This was my experience with lemon squad. If you are buying a used car take my advice and have someone you actually know check out the car.
Very responsive. I placed an exotic car inspection order on a Saturday night. On Sunday morning, the inspection was scheduled for Monday morning (when the dealer would open). The inspector completed the report and uploaded it by Monday evening. By Tuesday morning, I downloaded the report and received a call from Lemon Squad to review the inspection. During the entire process, I was notified via email of the status and when to expect an update. My report was a 42-page document with high resolution photos similar to a thorough home inspection report. In addition, I received a detailed AutoCheck (Experian) vehicle history report and an appraisal of the true market value. All this detail provided me with the tools to negotiate the final sales price with the dealer. Outstanding service!
Very quick responses and turnaround on inspections. They worked directly with the seller to coordinate the inspection which made it very easy on me as the buyer. The report was very thorough and definitely was necessary prior to purchasing a vehicle!
The best decision we made in purchasing our used motorhome. Lemon Squad preformed a complete inspection with a detailed report and over a 300 hundred pictures. This inspection is equal to a home inspection and report and well worth ever dollar you spend on it. The service was awesome and so were all the team members. They took the time to answer all our questions that we had about the inspection. Way to go Lemon Squad!!
Terrible company. Hired them to do a PPI on a 1965 mustang. The review came back as A+ so I purchased the car. Had the car shipped and when it arrived was I shocked. Oil leaks, tranny leaks, power steering leaks, missing radio antenna, cheap components all around, chrome was scratched up, window frames were in poor shape, suspension was awful and unsafe, the car ran weak. I lost money on this and paid a premium for the car. When I contacted Lemon Squad they blew me off. Do not use them...….
Hi Ed - We did this inspection in August 2015. When you get in touch with us 3 and a half years after the inspection was done, there isn't much we can do. I'm sorry you are having issues but this is a vehicle that is over 50 years old. You need to be prepared for things to pop up unexpectedly. Unfortunately, since so much time has passed, I am unable to view your report. I wish you well with your vehicle in the future.
I reported my findings to Lemon Squad 3 days after taking delivery of the car. So many things wrong. They are as crooked as they come. Don't use them.
Excellent company! Had three inspections within the month......two were duds, the last vehicle was in good shape which I will be moving forward with. I am so happy they went to look at all of these vehicles because they saved me money in the long run with excessive repairs and dealers saying the vehicles are in awesome condition and they are NOT! Well worth the inspection fee!!! Do not take a chance.....USE THIS COMPANY!!! You will be happy you did! Will use again in the future! Thank you Lemon Squad!!!!
We had these 'pros' look over a 2010 Buick Enclave. While taking a good number of pics, they missed the bad lower ball joints and leaky struts. When we got that "great" inspection of such a "great" (in THEIR opinion) car, we made the deal, went to the owner and took it for a test drive ourselves, where we noticed a slight pull, but went with their reports findings and made the deal. in hindsight, we should've walked, but we figured it was due to the road conditions (construction).
We paid $8k for the car and just found out we now need to spend an additional TWO THOUSAND+ dollars for the needed repairs.
When we called the Lemon Squad, instead of admitting they are not 100% in what they do and how sorry they are, we heard a fancy dance about how this could've happened in the days after we bought the car, and basically, they are NOT responsible, period. If we want to take them to small claims, we'd have to file in Hennepin county, "only" 450 miles away.
They're NOT responsible?? then WHY did we go to them to inspect a car??
Instead, we'll just do reviews all over the USA, and hope to steer enough "targets" (customers like us) away from a "service" like these folks provide. Please know there are MANY people out there that provide this service, many are REALLY local (instead of subcontracting) and we're sure you'll find a better result by going with ANYONE but these people. A coin flip or oiuja board would be just as good as what we paid for, which was NOTHING. They should be ashamed of providing such a shoddy service, but I don't think shame or empathy is something they really understand. It cuts into their bottom line.
We are sorry you are having these issues. We did send out an ASE certified master mechanic to do the inspection and we didn't experience any of the issues you are having. You contacted us over a month after the inspection was done to let us know of the problems you were having. We do have a 14 day window where you can get a refund if there was something that was missed. When you contacted us, it was outside of that window. You told us when you called that you had been driving the vehicle on some very rough roads. It is possible that you caused this issue. We are here to report on the condition of the vehicle during our time with it. We don't know what is going to happen to it after we leave. You are not buying a new vehicle. Things can fail without warning. We with you luck.
He missed the repairs. I have been in the hospital about a week after your service, recently diagnosed with cancer. It sat in the driveway. I can provide ALL recipients to verify all dates, from the hospitalization, to the needed REPAIRS your 'certified" inspector missed, in case you think we're trying to get get one over on your 'fine' company.
You know, instead of using the usual tepid reasons why you do NOT owe us a refund for the missed repairs, why not be customer-centric and return the funds given to you with a genuine apology? I also have a radio show that allows me to discuss my story with many others. so if you'd like to participate, just ask.
I contracted this company to inspect a used car I wanted to purchase in a private sale. The company provided a detailed report of the car, and I negotiated a price based on the report the same day I received it. When I took possession of the car, I noticed some glaring issues with the front end., especially on the highway. When I brought the car to my local mechanic, he identified several issues, which wound up costing me thousands of dollars to repair in order to bring the car up to normal standards. These issues included a bent front axle, brake pads that were incorrectly installed, 4 struts needed, rear brakes needed and 2 bent wheels. Had the inspector done more than a basic check, these items would've been identified and I would not have proceeded with the sale. When I complained to Lemon Squad, I was told to take the matter up with the seller if I wasn't satisfied with the car.
When Mr. placed his order with us, he agreed to our terms and conditions. Those terms and conditions state that Lemon Squad's liability to the customer is up to the amount that the customer paid to have us do the inspection, $149.99. The photos of the vehicle contained in the inspection report do show that the hood of the vehicle was being held up by a baseball bat. The inspections that we perform do not include taking any pieces or parts off of the vehicle (as sellers wouldn't allow this anyway) and the vehicle is not put on a lift. These items are also in our terms and conditions. The brakes were tested on the test drive. We do not remove the wheels. The inspector checks for any abnormal noises or functionality during the test drive. The inspector noted nothing abnormal with the brakes during his time with the vehicle. If the brakes were installed incorrectly. the vehicle would have shown an issue. It is not abnormal to have a repair facility try to sell work on a vehicle that it may not need. I'm not saying that is the case in this instance however, we have seen that in the past. We did not sell the customer his vehicle. If he is having issues with the vehicle and looking for a partial refund, he would need to take that up with his seller.
I am rejecting this response because: the inspector should've identified the front end shimmy during the test drive and reported on it. I had test drove the vehicle the day before the inspection and it was present. It's shameful that I was charged $149 to have someone drive the car and take pictures.