Lemon Squad Auto Inspections

I would say about 80% of the inspectors that lemon squad employee know nothing about vehicles and have poor writing skills, this is where the reviewers come in. They take a completed inspection usually compiled of a sentence or two and rewrite the entire inspection never having seen the vehicle they are writing the inspection for. This should be a crime. People are paying for a service that most are not getting because the people who are rewriting the inspection report have never seen the vehicle. If people who have used lemon squads service would compare their inspections they would see most are written using the same words. This is because only a handful of people are writing most of the inspections. Have you ever called lemon squad to get info on a vehicle that you had inspected and spoke with someone that goes over the vehicle with you and they tell you they are not the inspector? You are speaking to a reviewer and the reviewer is the person who either wrote or rewrote your inspection to look presentable. I believe if a person pays for a service they should get what they are paying for. A vehicle purchase is a big investment and it is very misleading for someone who hasn’t seen the vehicle to write the report. Buyer beware.

I purchased a lemon squad inspector to come inspect a Porshe I was looking into purchasing. Once I received the inspection report back it turned out to be clean. The next day I decided that I was going to go ahead and purchase the vehicle. After I drive the car off the lot I noticed a weird noise coming from the back of the car but ignored it due to the fact that the vehicle was just inspected and there’s no way a noise so obvious would not show up on the report. After 3 days of driving the car I decided to take the vehicle to my trusted mechanic and was told that the water pump went out and that I needed a new belt. Once he replaced the parts he showed me what was wrong with the parts in hand. To some up the story I highly recommend getting a REAL 300 point inspection by any ASE CERTIFIED MECHANIC instead of using these yo-yo’s.

This site/business is bogus. Avoid. Contacted chat support prior to ordering inspection. Chat told me 1-2 business days and the inspection would be completed. I created my order online, I chose the $169 plan as it's just a 2000 Lexus LX 470. I added the Carfax for $29. Upon submission, at some point the cost became over $300. And the inspection would not be completed until at least 5 days later. Again, I spoke them on support just minutes prior to ordering and they said 1-2 days (ordered on a Wednesday afternoon), now it's at least Sunday. I put in the notes that seller was holding for me until Friday night, but ideally the next day (Thursday) the inspection could happen and the seller was expecting a call. The seller was never called to confirm availability on Sunday to show vehicle, Lemon Scam just did it on their own. When I called to ask about how it jumped and why so late, their response was terrible. They said that because the car is 20 years old then it becomes a "classic plan" - a classic?! Now it's over $300. Their reason for not getting there for so long was weak and provided no real reason why it changed after I spoke with support that said 1-2 days. Also, when you call the place after hours (when I noticed the price jump and date change), the automated voice talks all about how it's 1-2 standard. I then ask for a refund and to cancel. They tell me I can't get a refund as all "sales" are final -- Mind you, I didn't get the Carfax, they didn't provide any services (as they wouldn't even show up until 4-5 days from order), and they say that no refund. I called to speak to someone and was on hold for ever with terribly erratic voice prompt saying i'll be transferred to someone, it's all over the place - annoying - I never did get to anyone before I gave up. Now I come back to the chat within my account on the Lemon Scam website (which is the only way to "talk" to anyone apparently --- and the chat is shut down and not accepting any new chats. AVOID AT ALL COST. Now I've got to get Revdex.com involved, post all the reviews on all the sites, and have American Express step in -- bad business. I even have all of this chat I had with them saved -- terrible business.

Lemon Squad did a pre purchase inspection for me. Their report had several errors. The inspector stated that he hooked his computer up to the vehicle and there were no codes or issues. The problem with that is the vehicle is a 1967 and there is no way for him to have done this on a car of that year. He checked off that the horn was good and the heat. Neither are working. They tried to insinuate that something must have happened while it was being transported. They tried to say that those items were working at their inspection. This was not possible. Also, they stated that the brakes were fine. The parking break does not work at all. I was told that they don't normally inspect the parking break on a vehicle this old because it may stick and they may be unable to continue the inspection. The hood color was slightly different than the rest of the car, but they never mentioned that either. They never took responsibility for all their mistakes and had a reason why they were not wrong. A waste of my money. I relied on what their report said. I would have offered less than I did had I had the correct info. If I ever buy another vehicle out of state, Lemon squad will be the last company that I call.

I refer to “LemonSquad Car Inspection Report # 394986” from 03/13/2020 for a 1953 Cadillac Convertible VIN # 536213434.

On my order, one of the inspectors checked this 1953 Cadillac Convertible.

Based on this inspection report, thereafter I purchased the car from the professional car dealer company
in San Jose (CA) and shipped the Cadillac to Germany where I wanted to register it.

Unfortunately, the report corresponds in no way the actual technical condition of this Cadillac, and the
Inspector of Association for Technical Inspection declined the registration because the Cadillac is technically in an extremely dangerous condition and is not street-legal!

Everything is documented in more than 20 pictures.

Defects:
• The brake has on the front axle zero effect (out of operation).
• The main brake cylinder is defective and loses brake fluid.
• The screws on the front axle (track rod) are not attached/fixed (that is life-endangering!)
and could have resulted in a severe accident with personal injury on the next ride.
• Furthermore, the Cadillac shows big holes (completely perforated by rust!) in the
underbody and rocker panel.
• The electric is also in a very life-endangering condition.
• The battery “+”-cable is on the exhaust manifold and charred (shortly before a cable fire);
also, the “+”-power cables are unconcealed and could cause a fire.

It is impossible for me to understand that the LemonSquad inspector as well as “being in care of the best techs” (as stated from the car dealer) did not see these seriously technical defects as well as the rust and big holes on the underbody.

I emailed a complaint directly to LemonSquad (email address: [email protected]) on June 25, 2020 and never got a response.

I am very disappointed, will not accept this and await a written comment from LemonSquad soonest. The additional repair for road-worthiness cost me $7,000 extra and I want a refund for this!

I had my brother order an inspection of a vehicle for me.There were a couple of small issues noted by the inspector but nothing that seemed to major until I bought the vehicle and it arrived at my location,thats when I inspected te vehicle and found there were many,many very apparant problems the tech either overlooked,didnt care about or took apayment from the dealer to get it off his lot.No way a certified tech would have passed this vehicle with the issues it has.I live in Mn and offered to bring the vehicle to lemonsquad so they could veiw it all for themselves.At the very least I want a refund and proof of the Certification they claim the tech has.

Lemonsquad.com was hired to inspect an out-of-state classic car for me. The inspection was done improperly with several items that were compete misrepresentations. The car was reported as “free of any undercarriage fluid leaks” but it was obviously checked with the car turned off. Upon delivery the car would not start, had a severe electrical recharging issue (that was never tested) and was leaking fluid profusely from several spots once the car was running. The generator has to be replaced (it is not putting out any current) and I am now out $28,000 and faced with several mechanical bills. They did not apologize or even offer to refund the measly $300 inspection fee. The inspector was either incompetent or took a $ tip (aka bribe) from the seller to prepare a favorable report.

Travis did an exceptional job for my inspection.Excellent photographs that showed the entire condition of the car. Saved me from a big mistake. Would absolutely use them again.
Thanks
Danny B

Extremely unimpressed and disappointed from the get go especially for the money spent. The inspection was set up and performed. However the inspector knew less about RV's than me. He would not test drive based on some BS story about the proper people were not at dealership. Like he would need someone from the dealership to ride along. Yeah right. Anyway I was going to let that part go but then my add ons as they call them all the sudden disappeared. I paid for a carfax and a market value report. Extra hundred bucks. So I call this arrogant as in customer service and he says they erase all my data after 60 days. I said well no one told me this, can they pull it back up? So I told him about my inspection that was also incomplete and basically he told me to go pound rocks. I work with many people that ask about RV inspections and I will always tell anyone to avoid lemon squad. Inadequate, incompetent and unfair business practices.

We owe a big thank you to our inspector and the Lemon Squad. He did an amazing job, answered every question we had about the vehicle plus pointed out some flaws we hadn't thought about. Sure we spent some money but he just saved us $20K! Great work!

All sales final, even if a state is closed due to coronavirus. Also Lemon Squad doesn't know what states are open or closed when you place the order. No refunds

I received my car after their inspection and they completely missed the fact that the lifters are bad. They aren't standing behind their work and if you go to Yelp you can see this is a common problem with them. They do not deserve an A+ rating and they should be investigated for their horrible work and customer service.

I have waited almost a year to write this review because with a car not everything is immediately obvious. Last August I asked Lemon Squad to inspect a car for me and they helped me avoid buying a complete nightmare of a car - also saved me a flight and hotel etc etc to pick it up. I asked them to inspect a second car and they gave me a solid and thorough review of the the car - highlighting everything that I needed to know. I have had a GREAT experience owning the car that they inspected for me. I would highly recommend them.

I sent the below email to Lemon Squads CEO:

Dear Andy ***, www.andy***.com

I think your practice of burying your cancelation policy in your terms and conditions is shady and totally disrespectful to your customer.

You have the opportunity to make the cancellation policy easily visible on the order page, but it's nowhere to be seen. Why play a game of gotcha if you are providing quality services?

A customer has to literally scroll through 1k words (about two pages) to see the policy. That lets me know that it's likely hidden on purpose.

That said, I think you should consider that not refunding payment when services are not performed (or even started) is tantamount to theft, you just figured out how to do it legally.

I'm requesting a full refund AND that you revise the order page to explicitly state your cancellation policy.

Very professional to work with. The staff was also very responsive with regard to my pre and post inspection questions. The inspector did exactly what was expected, plus he was able to investigate specific issues with the car that I had identified prior to the inspection. He was able to inspect the vehicle within one business day of my order and the price was very good ($170 + $30 for travel as the dealership was outside of their complimentary travel area). I would definitely recommend this company for someone looking to remotely purchase a car.

This has been one of the most amazing car buying experiences ever. So much worry off my mind with this service available to inspect a used car before purchase.
I knew what kind of car I was looking for, and their reports really helped with the decision making process. The first inspection I did was for a car that I thought was my ideal in model and color. I am so glad we used Lemon Squad. They found damage that was not disclosed and saved me a trip to Orange County from LA during the pandemic. After realizing the money and time this service could save me, I ordered more as I found cars I was interested in. One car I loved, that looked great inside and out in their provided pics, was discovered to be rusted at the seams underneath. 5 car inspections in all, from throughout Southern California and to Reno, I finally found my car. In regards to the car I purchased, we knew it would go fast, and LemonSquad was able to inspect my car quickly and thoroughly, the next day after I purchased the inspection. The afternoon after my report arrived in my inbox, I bought the car. I feel totally confident in my purchase.

I cannot thank the LemonSquad team enough and I highly recommend their service to anyone looking to buy a car. Your inspectors are wonderfully accurate and thorough. We called the main office in Minnesota several times, speaking with Stephanie, Dylan, and everyone that works there. They were all very kind and helpful. If you are wondering if you can trust them, be assured that you can, and you will definitely get your money worth with their service.

Fantastic. Buying a car from across the country is nervewracking. Having Lemon Squad go out and take a look at the car made it like I was there. The inspector was even a day early! So many pictures and the inspector's eye for fine detailed revealed flaws that the dealer never disclosed. I am very happy with the report and the 50 pictures that accompanied it. Thanks again Lemon Squad!

I was skeptical at first to pay for a car inspection but, being a thousand miles away from the classic car I wanted I decided to use Lemon Squad. The inspector did a outstanding job. I asked about specific items on the car and he found several problems that would have cost me thousands to repair. The inspector and editor rushed the report for me so that I could make a transport truck if needed. I did not purchase the car, thanks to the professional job done. I highly recommend this company. David E

I was greeted professionally on my original phone call. The set up was quick and easy. The car I was interested in purchasing looked amazing on the eBay ad. When I received my report, I was so happy to find out the car was a "Bondo Queen". It would have been a very expensive mistake and a huge disappointment. Using Lemon Squad was a great experience.

I ordered an inspection and received a call the next day from customer service that the sellers (an auction) would not let the inspector schedule an inspection. I contacted the sellers who said the inspector is welcome to perform an inspection and could not find anyone who told the inspector they could not schedule. I don't know who is telling the truth here, but either way I just canceled it. I paid $191 which lemon squad will not refund. They may have a credit only policy (I question it's legality in all states) but given the current economic crisis I have no assurance their business has sufficient capitol or reserves to survive the downturn.(legitimate concern right now)They go under, that money is gone. If I had been refunded I would continue to use their services as needed in the future but now I can not. I called and spoke to a manager she identified as 'Denise' -first name only. She refused to authorize a refund, continuously talked to other people in the room (or wherever she was) around her instead of paying attention to anything I said. I did not raise my voice or use any profanity but she was rude, and has no interest in client retention, she then spent time talking about how her father taught her to read (so confused by that part), I asked multiple time who her supervisor was and she just kept saying she is a manager, over and over and over again. Finally she said she reported directly to the owner of lemon squad who's name is 'Andy' first name only and then hung up on me. I would like to continue using lemons squad service but again I cannot under these circumstances unless they do the right thing here given all the variables.