Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We regret to hear of the inconvenient and disheartening situation regarding the customer's engagement ring. We have forwarded this complaint directly to the Regional and District Managers for immediate follow up and resolution. We sincerely apologize for any inconvenience.

We have processed a credit back to our customer’s VISA ending in [redacted] for the missing Kohls.com order #[redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for the inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Kohl’s apologizes for any confusion. The only way Kohl’s can combine receipts is for the customer to return all of the items, and then repurchase them all again on the same receipt. This will allow the register to generate a Kohl’s Cash coupon on her entire purchasing balance.Please keep in mind,...

the $10 off of $30 coupon our customer used on her transitions on March 13th is only one per customer. If she chooses to combine receipts then the coupon will only be applied once to her total balance.

We did apply a credit of $8.25 to the Kohl's Charge ending in 6323. We were unable to apply a discount to the Nike item, since it is part of our excluded brands.  Excluded Brands: Certain products are not eligible for promotional offers and coupons as outlined below (“Excluded Merchandise”).  However, you are able to earn and redeem Kohl’s Cash and YES2YOU Rewards on Excluded Merchandise.  The following is Excluded Merchandise:ColumbiaConverse DysonNikeLevi'sUnder ArmourKoolaburraSelect Online Exclusive Merchandise:  Select online exclusive merchandise will be identified on the product page (next to the price point) as being ineligible for promotional offers and coupons, but eligible for earning and redeeming both Kohl’s Cash and YES2YOU Rewards.Select Sporting GoodsPlease advise our customer to allow 3-5 business days for their credit to post.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The customer's Kohls.com order was placed on 11/28/2015, and the redemption dates of the desired promo code is from 12/2/2015-12/6/2015. We are unable to accommodate the customer's request for an adjustment, as his purchase did not qualify. We apologize for any disappointment.

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Ms. [redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am attaching the front and back of these reward/gift cards. I would be happy if business gives me a resolution in this regard. I spent the money according to the business advertisements to earn these gift cards. Now I cant use them because of the time duration. As a regular customer it hurts me to see kohl's customer service being so unresponsive. I tried to call the customer service several times in this regard and they would tell me that they cant do anything. I hope the business provides a resolution to this problem and honors their reward cards.
Regards,
[redacted]

Due to the sensitive nature of the customer's inquiry, at this time we advise the customer to reply with the exact store location. After we receive the requested information, we will forward this matter to the appropriate channel to be addressed.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Not at all satisfied with result, as I was never emailed prepaid return shipping label as told by customer service.  Also, inconvenienced to return in my own behalf.  Also, when I attempted to call to place new order rather than a new one automatically shipped as I was originally told, customer service gave me hassle regarding placing order at original price and then emailing order number and they will "adjust" to honor sale price but not give me the new discount that was going on...even after having such awful experience.  Ridiculous and incompetent service.  
Regards,
[redacted]

Store 1268.   9[redacted], Delaware, OH 43015

We regret the customer did not receive their anticipated Kohl's Cash coupon. Our records show the e-mail was sent to [redacted], with no indication of the e-mail being undeliverable. We have processed a credit of $40.00 for the Kohl's Cash, back to Kohls.com order 4365317785, as a...

one-time courtesy to the customer. We advise our customer to allow 5-7 business days for the credit to appear.

We apologize for the inconvenience our customer experienced on their most recent order. In order to resolve our customer's concern, we will need some information. Can the customer confirm the store location where he spoke to a Manager as well as a name.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Yes, this is my registry and I have 36 items registered.  Not the small amount that was stated before in a response from Kohl's.  I have met all requirements for the $25.  I do not have to purchase an item to get the $25 through email.  Since this offer is now expired, because it has been so long, why would I have an item on my registry purchased?  If the code to get the $25 is now expired, how could the $25 email, just appear in my email once an item is purchased?  Since this was never stated in the first place to receive credit.  I can't trust that Kohl's would actually follow through and send me my $25, when it was promised from another employee through email when I emailed shortly after the situation started and I never received it then either.  Thank you!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have contacted our customer directly and addressed her concern via telephone. At this time, we consider this matter closed.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Jordan [redacted] While it is true that some credits have been made. The majority have not been made. I have sent the company at least six detailed transaction copies as they were detailed in my account. I have emailed specific order numbers many times combined with specific product SKUs. They continue to ask for details when I continue to provide them they are not acknowledged or responded to. We have returned over 300$ worth of merchandise as was recognizedby the second phone call we made. We have also yet to be credited for interest charges. I have a copy of every email sent and response.

Our records indicate we received his complaint...

through a different
channel and have addressed his concerns.