Kohl's Corporation

The provided document is solely a packing slip, and not a valid proof of return. We advise the customer to provide the applicable return receipt for any additional assistance.

We stand behind our Kohl's Cash policy regarding returns.

We have already addressed our
customer, please reference Revdex.com [redacted].

The charges on your charge card were authorizations that
went to your charge card company when you hit "Place Order"; a
customer's funds will be held for each attempted Kohls.com order, until we are
able to systematically verify the order status. Your credit card company holds
these funds; however, these authorizations will drop automatically within
several business days. If the customer continues to have pending authorizations
at this time we advise he contact the following phone number ###-###-#### with his bank.

We are unable to provide immediate credit as the return was processed back to a Kohl's Merchandise Credit. The refund amount was mailed to the customer as previously stated. Please allow the time-frame indicated to receive it.

The customer has filed a complaint through a different channel and has been advised of our decision to remove her number from our dialer system.

Upon a customer
purchasing items from our website, the customer is asked by our system to
select the shipping address in which they would like...

their order to be sent to;
customers have the option of either selecting their defaulted address or any
other addresses that are on file.  Before the order is fully submitted the
customer’s order is then sent to a review page where the shipping details are
displayed and the customer must click submit to fully authorize the order.
We apologize for the
customer’s discontentment with our ordering process; however we can only ship
to the address that we are given. Kohl’s shipped to the address that was
submitted for order [redacted].

Our records show we attempted to contact the customer via e-mail to verify their shipping and shopping account information for security purposes. The customer did not respond within the provided 24 hour timeframe, resulting in the order being canceled. We are unable to comply with customer's request...

for a gift card, or Kohl's Cash. If the customer would like to re-order the merchandise we will honor the original prices, and it is currently a Kohl's Cash earning period. The customer should place the order, and reply with the new order number, and we will credit her accordingly.  We apologize fro any disappointment.

Upon review of customers Kohls.com Order 6327303257, it does show we did issue a credit to our customers Kohl's Charge ending in 3056. The credit is in the amount of $52.35. It is noted for the customer to re-order the items for the same price if interested. The customer would have to call in to...

Kohls.com and reference incident number 161210-002625. We apologize for the inconvenience and frustration our customer is experienced.

We apologize for the inconvenience and frustration our customer experienced with their Kohls.com order. Upon review, it does show our customer's order was cancelled by our fraud department for further review. Our customer has since replaced his order. All inquiries made through the Revdex.com are addressed...

via the same channel. If they would like to someone directly, our customer can contact us directly at ###-###-####.

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]
I HAVE ATTACHED THE PICTURES THEY REQUIRE. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We will be more than happy to research our customer's concern, but we need more information on our end. When and where did this occur?What was the item being returned or was any information provided to you in regards to it not being processed ?

It has been brought to our attention that several third parties are offering Kohl's gift cards through pop-ups and direct emails. Please be assured that Kohl's is not affiliated with any of these organizations, and we do not endorse or sponsor their programs. Unfortunately, these types of emails are...

difficult to track and block as the senders regularly change their e-mail addresses. We apologize for any confusion.

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Yes, I agree that they did provide these instructions, as I mentioned in my initial complaint.  But I never stated they never told me how to get a refund...  I reject this ridiculous response as it does not rectify their error.  I have since moved and now live over 45 minutes away from the Kohl's location that the order was originally supposed to be picked up from.  Going to the store is no longer an option for me.  For the Revdex.com's records, and for Kohl's to mail my refund as they promised initially, I will provide my updated address below my response.  I called the store location and was transferred to a manager by the name of [redacted].  Let me first say that I commend [redacted] on quality customer service, the appropriate customer service that I have yet to receive from Kohl's Corporate Customer Service department.  I explained the situation to [redacted] and he said that the store cannot do anything, that I should have received a "reimbursement" email with a barcode that totaled the combined unused gift card and Kohl's cash.  He stated that it normally takes 3-4 days and that he, himself, has received this type of email after he had placed online orders that were subsequently cancelled due to out of stock items.  He stated Customer Service should be able to track the email down that I should have received, see the reference number tied to the reimbursement and see that the funds have not been used and either re-send the email or mail it to me.  Finally, someone from Kohl's that makes sense!!!  Why is he able to understand the process but corporate cannot?  Kohl's, please response and govern yourself accordingly.
Still waiting for a refund,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I give up with arguing with them. If they want to go back on their word then that is up to them. I am appalled that they have no integrity and are not being held accountable to what I have in writing from the company. I don't accept their response but since "they consider the issue closed" I guess I have no choice since they have dictated this situation. So much for customer service. 
Regards,
[redacted]

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I understand that Anywhere from February 24th (10 days) to March 1, (14 days) is when I should receive my refund. I expect my account to be credited within that time, so that this can finally be resolved and we can be finished with the stress of this matter.
Regards,
[redacted]

Our records
show Kohls.com order #3950430846 was $267.80. The return was processed on
12/30/16 for $214.23. Also, $50.00 was credited back to the customer's account
for the Kohl's Cash earned on the order. On 02/16/16, $3.57 was credited back
for the remaining difference. Additionally, we would like to confirm that no
interest accrued from this order.
If this
refund creates a credit balance on a Kohl's Charge account, we kindly ask the
account owner to contact us directly at ###-###-#### to request a credit
balance refund check. We apologize for any inconvenience.

We have reviewed the customer's concerns related to their Kohl's Cash. The decision has been made by our Fraud Department, and Corporate Loss Prevention to suspend the customer's online shopping activities . We also decline the customer's request for any additional Kohl's Cash. Kohl's offers...

merchandise to consumers through this site and its retail stores. Kohl's is a retailer, not a wholesaler, and Kohl's does not sell to individuals or dealers for the purpose of resale to others. Kohl's reserves the right, in its sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applied, at Kohl's discretion, to orders placed by the same Kohls.com account, the same credit card and/or orders that use the same billing or shipping address. If the customer has any additional concerns we advise they contact us at ###-###-####.

We will be more than happy to research our customer's concern. In order to do so, more information is needed. We were unable to locate an order number for our customer. Is the customer able to provide an order number.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It's all that I expected.  They don't indicate how they will try to prevent such late-delivery problems in the future.
Regards,
[redacted]