Kohl's Corporation

We regret to learn the customer was unable to redeem his
Kohl's Cash before it expired. It may have been blocked by the customer's
firewall or spam blocker. We advise the customer to add [redacted] to
their contact list before placing future orders. Regrettably, once the redemption
dates...

have passed, Kohls.com and our store registers will no longer accept
Kohl's Cash.
As a gesture of goodwill and our commitment to customer
service, we would be more than happy to honor the Kohl's Cash value on a future
Kohls.com order, as a one-time courtesy. The customer should respond to this
complaint with their new Kohls.com order number, and we will credit them
accordingly. We apologize for any disappointment.

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]
I HAVE ATTACHED THE PICTURES THEY REQUIRE. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are unable to provide immediate credit as the return was processed back to a Kohl's Merchandise Credit. The refund amount was mailed to the customer as previously stated. Please allow the time-frame indicated to receive it.

We stand behind our Kohl's Cash policy regarding returns.

Purchases returned using gift receipts are still subject to our Kohl's Cash return policy. When qualifying purchases are returned, any unused Kohl’s Cash Coupons are deactivated automatically by the POS register. If the Kohl’s Cash Coupons have been used, the system will deduct the coupons used...

value from the return amount. We are unable to comply with the customer's request for a credit. We apologize for any confusion.

We have processed the remaining return credit from
Kohls.com order #4509719848 on 02/26/16, back to the customer's VISA ending in
5698. We advise our customer to allow 10-14 business days for the...

credit to
appear. We apologize for any inconvenience.

Our records indicate a check in the amount of $25.00 was mailed. Please allow 14-30 business days to receive this. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I stand behind my complaint as unresolved and will pursue further action regarding false advertisement and deceptive business policies.
Regards,
[redacted]

We stand behind our previous resolution and statement to the customer. We appreciate the customer's feedback and will review internally.

While in most cases out of stocks are reflected prior to the check out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking process. This can be attributed to high order volume, damages, etc. Regrettably at this time SKU 95101745 is out of stock,...

and no longer available for purchase. We apologize for any disappointment.

Customer
spoke to our Corporate Refunds department today on 03/29/2016. They were able
to locate most of the customer’s purchases on her Kohl’s Charge and were able
to credit her in that manor.

The charges on your charge card were authorizations that
went to your charge card company when you hit "Place Order"; a
customer's funds will be held for each attempted Kohls.com order, until we are
able to systematically verify the order status. Your credit card company holds
these funds; however, these authorizations will drop automatically within
several business days. If the customer continues to have pending authorizations
at this time we advise he contact the following phone number ###-###-#### with his bank.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I'muploading photos of the gift cards.
Regards,
 
[redacted]

We have reviewed the customer's concerns related to their Kohl's Cash. The decision has been made by our Fraud Department, and Corporate Loss Prevention to suspend the customer's online shopping activities . We also decline the customer's request for any additional Kohl's Cash. Kohl's offers...

merchandise to consumers through this site and its retail stores. Kohl's is a retailer, not a wholesaler, and Kohl's does not sell to individuals or dealers for the purpose of resale to others. Kohl's reserves the right, in its sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applied, at Kohl's discretion, to orders placed by the same Kohls.com account, the same credit card and/or orders that use the same billing or shipping address. If the customer has any additional concerns we advise they contact us at ###-###-####.

Our records show we attempted to contact the customer via e-mail to verify their shipping and shopping account information for security purposes. The customer did not respond within the provided 24 hour timeframe, resulting in the order being canceled. We are unable to comply with customer's request...

for a gift card, or Kohl's Cash. If the customer would like to re-order the merchandise we will honor the original prices, and it is currently a Kohl's Cash earning period. The customer should place the order, and reply with the new order number, and we will credit her accordingly.  We apologize fro any disappointment.

Upon review of our customer's complaint, it appears we are not able to refund our customers Kohl's Cash. If the customer has any questions or concerns, he would need to call in and speak to a Coordinator at ###-###-####, if he wishes to obtain more specific information. At this time, we consider this matter closed.

Our records
show Kohls.com order #3950430846 was $267.80. The return was processed on
12/30/16 for $214.23. Also, $50.00 was credited back to the customer's account
for the Kohl's Cash earned on the order. On 02/16/16, $3.57 was credited back
for the remaining difference. Additionally, we would like to confirm that no
interest accrued from this order.
If this
refund creates a credit balance on a Kohl's Charge account, we kindly ask the
account owner to contact us directly at ###-###-#### to request a credit
balance refund check. We apologize for any inconvenience.

Upon a customer
purchasing items from our website, the customer is asked by our system to
select the shipping address in which they would like...

their order to be sent to;
customers have the option of either selecting their defaulted address or any
other addresses that are on file.  Before the order is fully submitted the
customer’s order is then sent to a review page where the shipping details are
displayed and the customer must click submit to fully authorize the order.
We apologize for the
customer’s discontentment with our ordering process; however we can only ship
to the address that we are given. Kohl’s shipped to the address that was
submitted for order [redacted].

Upon review of Order 4818129634, it does appear we did process a credit in the amount of $773.79 to our customers Kohl's Charge ending in 6172.

We have already addressed our
customer, please reference Revdex.com [redacted].