Kohl's Corporation

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We encourage the customer to return the item as we are proud to offer a No Hassle Return Policy. We are unable to send a new item without a form of payment. As previously stated to the customer, if they would to purchase a new item to accommodate their request, we will honor 205 off of that...

purchase. We apologize for any inconvenience..

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I understand that Anywhere from February 24th (10 days) to March 1, (14 days) is when I should receive my refund. I expect my account to be credited within that time, so that this can finally be resolved and we can be finished with the stress of this matter.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Your arrogant dismissive attitude is apparent!  I don't care if your customer service rep, your management, or the IT dept changed my account - the result was unacceptable!  The $2.17 credit is a step in the right direction but calling "the right thing to do" a "courtesy" only demonstrates your disregard for your customers.  Remember, this was your mistake - not mine!  An apology for the aggressive collection tactics and changing my account without my knowledge would make this right.Regards,
[redacted]

The customer has filed a complaint through a different channel and has been advised of our decision to remove her number from our dialer system.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It's all that I expected.  They don't indicate how they will try to prevent such late-delivery problems in the future.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I give up with arguing with them. If they want to go back on their word then that is up to them. I am appalled that they have no integrity and are not being held accountable to what I have in writing from the company. I don't accept their response but since "they consider the issue closed" I guess I have no choice since they have dictated this situation. So much for customer service. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I  reviewed appear below The policy changed after my purchase was done.  I wouldn't have bought such an expensive item without warranty.  Jermine the manager there said the policy changed around October or November she was sure the exact date. I made my purchase October 1st 2016.  I would like a exchange and want this issue resolved. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We will be more than happy to research our customer's concern. In order to do so, more information is needed. We were unable to locate an order number for our customer. Is the customer able to provide an order number.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

It has been brought to our attention that several third parties are offering Kohl's gift cards through pop-ups and direct emails. Please be assured that Kohl's is not affiliated with any of these organizations, and we do not endorse or sponsor their programs. Unfortunately, these types of emails are...

difficult to track and block as the senders regularly change their e-mail addresses. We apologize for any confusion.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I have attached the information Kohl's is requesting to (hopefully) continue with resolution of my complaint.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. When I attempted to exchange my rug the first time I had my receipt and Military ID in hand.  There will not be a return visit to Kohls after this experience.  I understand that it may have been a new employee that refused to assist me on my first attempt but I am assuming whoever I am corresponding with now specializes in Customer Service.  Although I am responding on my break using my smart phone, I am sure I clearly explained I was not asking employee to go against policy and ate the additional cost and time it took to haul my defective rug.  The rug has been loaded into the SUV for donation to Habitat for Humanity in the morning.  I am disappointed in the resolution I was offered and Kohls could have at least offered to provide me with a prepaid shipping label to return with less cost and time on my part. I am assuming Kohls does not feel that the loss of one customer is detrimental enough to even attempt to offer a fair resolution.  I can assure you that I will never spend one dime of my hard earned money again and will post the link to our conversation for my co-workers, fellow soldiers and family to see. I ensure you a corporation this large has the means to provide a shipping label but customer value and appreciation ranks far below profits and margins on their list. 
[To assist us in bringing this matter to a close, we would like to know your view on the .matter.]
Regards,
Rachel Winn

While in most cases out of stocks are
reflected prior to the check-out process at Kohls.com, there are situations
when an out of stock may not be evident until the order picking process. This
can be attributed...

to high order volume, damages, etc. Please
check back at Kohls.com, as items are replenished frequently. If at that time
you would like to order this item, we will be happy to honor the sale price
from your original order as well as free standard ground shipping. Simply place
your order and notify us with your new order number and we will make the
necessary adjustments.

We have processed a credit for $21.60 back to Kohls.com order #4180539774. This credit will go back to the customer's VISA ending in 1945. We advise our customer to allow 10-14 business days for the credit to appear.

We did advise customer it is not a Kohl's error.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Once again, Kohl's is attempting to shift the blame that is deservedly theirs to a third party.  Kohl's claims a credit card held money, not them.  But that simply isn't how it works, both according to the pre-paid gift card service of American Express actually used in this pseudo-transaction with Kohl's and also according to common sense.  When a customer interacts with a business to make or attempt to make an online order, the company uses the credit or gift card information submitted by the customer to put a hold on card funds.  Customers do not contact American Express and say "Hey - could you hold funds for no purpose whatsoever?".  American Express itself doesn't say to itself 'Hey - I think today I'll place a hold on funds for customer X just for the hell of it".  American Express holds funds when the company processes the card information submitted by the customer.  And once the company (Kohl's in this case) tells the card company to put a hold on card funds, the customer cannot have the card company (American Express) release those funds - not unless the company (Kohl's) has already told the card company it no longer wants those funds held for it.   Kohl's refused to release the funds while also refusing to complete the order I attempted to make.  Kohl's prevented me from having both the merchandise I tried to purchase and the money with which I tried to purchase that merchandise.  And Kohl's game of denial and blame-shifing is nothing more than smoke and mirrors and is thereby a non-response that absolutely doesn't resolve my complaint against them.  It doesn't even try to resolve it.
Regards,
[redacted]

Our gift
registry contains the bride and groom's names, the date of the event, the state
of the event, the desired items, the...

quantity of each item requested and the
quantity of each item purchased. Kohl's does not collect customer's private
information such as their name, with each gift registry item purchased.
Currently, we are unable obtain information from the registry on the name of
the customer that purchased each gift item. We thank the customer for the
feedback, and we apologize for any disappointment. We are unable to accommodate
the customer’s request for a store credit.