JPMorgan Chase Credit Card

We responded to our customer’s concerns in our letter dated January 2, To protect our customer’s privacy, we are not providing you with a copy of our letterOur customer may use their discretion in sharing our response directly with you

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on May 3, They
should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

We responded to our customer’s concerns during our conversation on June 24, To protect our customer’s privacy, we are not providing you with any details of our conversationOur customer may use their discretion in sharing our response directly with you

A Chase credit card phone representative asked me all these ridiculous security questions that I didn’t create They asked me questions that they seemed to have may gotten through an internet people searchBecause I sure didn’t supply them with any of this strange info that they asked meFor example,
THEY gave me a relative’s name and asked what’s their birthday and how that person is related to me Really! You’re GIVING me a family member's name … that I NEVER gave your company and THEIR birthday is a security question!
They asked me what college I went to (I never gave Chase this information on what college I attended!) Where are they even getting this information? Are they getting it from Facebook or random people search engines? Because I never gave them this info
They asked How long I lived at my current address They asked me for past addresses I never gave them past addresses
These are strange questions to be asked when you didn’t set these up yourself as security questions Its as almost as if they were Googling me Security blocked my phone number and they hung up on me three times when I called back from a different number Each time they hung up on meI was first transferred to security and they validated who I was first Then put me on hold and hung up The weird thing is that after I answered all of those questions with a rep, they told me I wasn’t myself and blocked my brand new never used card I wanted to close it since it was so difficult to use and they wouldn’t even let me close the card! They wouldn’t even let me close the new “never used” card that they would NOT let me use Having a Chase card is terrible! I would not wish dealing with Chase on anyone I feel that I should not have to suffer with this Chase credit card account being on my credit reports if I’ve already requested that they to close the account

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:In the early stage of 2017, I purchased something from B&H Video & Audio, and returned them as I was not satisfied with the products and asked for the charge back on Chase Credit Card endThen B&H indicated that they sent those products again back to meHowever, I never received and signed for the returned package from themIf the shipping agent lost the package, then it should be B&H which claims for the lost package compensation, if they purchased the shipping insurance; if not, then it should be B&H themselves who should take the lossI reported this to Chase, but Chase simply reply on the tracking number which shows that the package was deliveredThis is totally against the regular on-line business rule, as the 'delivery' status itself does not serve as solid evidence that the customer received the package actuallyI have been through the similar situation before several times on Amazon, but Amazon refunded me right awayIf Chase want to solve this problem, it will not be between Chase and the customer, but between Chase and B&H, or between B&H and the shipping agentI am so disappointed with, and condemn the Chase's action by selling my information to the 3rd party debt collector, annoying me every day, for something I am totally out of responsibility of, and causing my mental damage.TranslateDesired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:Clear up this balance and the related fees.Translate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Folks,Please reopen this caseI got another vague response from your executive customer care team since I do see a disconnect between Chase Freedom and Chase Sapphire within your organizationAs a valued Chase card member I was given a 0% APR balance transfer offer for more than a year from Chase Freedom as per attached correspondence from Tom Horne which indicated that I have good credit But Chase Sapphire is telling me my credit is not good enough to approve the credit card which is a moot point? *** ***
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*** *** *** *** * *** Here is my CFPB response to Chase: I got a extremely lousy call from Chase rep and he was not specific about his response at allI was asking about how many credit cards that I opened for last years and he wanted me to call Equifax credit bureau and not sureI opened a separate case with Equifax as wellAs I explained in my previous correspondence my credit was good and score was over and now lowered to due to Chase inquiry as per attached doc and I have zero credit card debts and have been banking with Chase for last 7-yearsThey should approve or my credit application or remove credit inquiry from EquifaxI even escalated this case to Chase CEO and no response so far

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

We responded to our customer’s concerns in our letter dated September 19, To protect our customer’s privacy, we are not providing you with the details of our resolutionOur customer may use their discretion in sharing our response directly with you.Thank you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on February 27, They should receive our correspondence within to business daysIn order to
protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello, I am following up on this complaint submitted June 2, 2017, since I never received any follow up from the Revdex.com. I was told over the phone that Chase had purportedly sent me something on June 29, 2017, but this was never received. Thank you for your assistance. *** ***

This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on December 10, They
should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Chase Bank called me to apologize and indicate they have made the necessary changes so that next time the rotating category for department stores occurs, their marketing department will put into effect the necessary updates In this regard the complaint is resolved, however, I'm not happy with their official response (which I never received any other than the phone call and this message through the Revdex.com) They should respond officially what they told me over the phone so it's documented and they're held accountable for any future issues that are similar
Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on May 11, They should receive our correspondence within to business daysIn order to protect
consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all, I believe Revdex.com shall not close the case under the title "Business addressed the issues but customer remained dissatisfied".The business did not provide or give any answer at allThe business stole money from me and I will not give up on this issue since the business must learn to be honest with customersThe business used a funny excuse to not give a response to my claim!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never received the so called "proof of terms" from Chase, and quite frankly am appalled by their customer service

This e-mail is to acknowledge receipt of your correspondence from *** *** *** - Case No***. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on April 2,
In
order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at *** *** ***

stop sending my mail to amber okla I live in blackwell okla STOP SENDING ME MAIL

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondenceChase takes consumer feedback very seriouslyWe havefully reviewed this matter and responded to the consumer on September 10, Theyshould receive our correspondence within to business days In orderto
protect consumer privacy, they have been advised they may share the responsedirectly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on September 15, They should receive our correspondence within to business daysIn order to
protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on June 12, They should receive our correspondence within to business daysIn order to
protect consumer privacy, they have been advised they may share the response directly with you