VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Case # [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No. [redacted], which the
Revdex.com®
(“Revdex.com”) received
from [redacted], on May 19, 2015. UniRush, LLC d/b/a RushCard takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources.
[redacted]
[redacted] complaint contends that she has not received her refund back from the
merchant and has filed an unauthorized dispute on May 19, 2015 for $282.02. [redacted] requested that her funds be
credited back to her account in a timely manner to be able to pay her rent.
On May
19, 2015 [redacted] filed an unauthorized transaction dispute in the amount of $282.02.
All RushCard disputes are handled through our dedicated dispute team and
are worked in accordance with Regulation E guidelines. On May 22, 2015 RushCard dispute team instructed
that [redacted] will need to return the dispute form and supporting documents to
be able to properly process the claim. On May 26, 2015, A RushCard Corporate
Customer Service Specialist contacted [redacted] to apologize for the
inconvenience that this matter has caused, and to advise her that we have not
received the unauthorized transaction dispute form and supporting documents. [redacted]
[redacted] stated that she will contact the merchant for additional documentation
that will support her claim and will fax the documents in as soon as possible.
The RushCard Corporate Customer Service Specialist advised that [redacted]
contact the corporate office once she has faxed in all the necessary paperwork.
We appreciate [redacted] feedback and sincerely apologize for the
inconvenience this has caused.
That is a lie. I do have an account through unirush, rushcard. All the same company owned by Green dot. They did call my cell phone more then once. I WOULD ANSWER everytime, however they hang up after I say hello 5 times. someone hangs up. I really just need my money. I am 2 houra from home. My husband is getting open heart surgery. This is my means to pay my bills. I will lose my house everything. I just need my money. They blocked my card for no reason and nothing I did wrong g. I just need my money like 2 weeks ago.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Tomica Johnson
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I am not happy with how I was treated in resolving this simple matter which have turned out to get out of hand. I do not feel like a valued customer and I need to be compensated for emotional distress figuring that not only was I charged frivolous charges, I was tossed to the side like some pan handler and all the time I spent on the phone practically begging for my money back and the fact that I had to actually file with the Revdex.com a claim on a company that I speak so highly of.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,
[redacted] Rushcards response is part of their scam. Of course they're gonna say I did not enter the referral code during the application process. This allows them to get their fee from my card and my girlfriends new card without crediting the bonuses. They know exactly what their doing. Of course we entered the referral code otherwise she wouldn't have signed up for a Rushcard. Not only was the code entered we called Rushcard the very next day after loading her funds. Let's just say for the sake of their defense that the referral code was not entered (which is absolutely not true) it would be an absurd technicality to withhold our funds. Bottom line this is a shady business practice therefore we both canceled our cards and moved on. I'm not worried about the funds just thought other consumers should be warned of these shady business practices. $7 is not much to me but it sure does add up for them. Not many people actually take the time to report such a small fraud so I decided to take the time myself. Good day.
August 17, 2016 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number:...
[redacted] Complaint date: August 16, 2016 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends she was initially told to send in documents for verification to get her RushCard unblocked. [redacted] states she was also told it would be resolved in 1-2 business days. [redacted] would like her funds released and a check or money order issued to her. On July 28 2016, [redacted] RushCard account was frozen by our issuing bank [redacted] in accordance to RushCard terms and conditions. On August 8, 2016, [redacted] contacted RushCard customer service and spoke to an agent that advised her of this information. On August 12, 2016 per an escalation request, a RushCard corporate customer service specialist contacted [redacted] to also advise her of this information. In addition, [redacted] was advised we did not have a date for when her funds would be unfrozen. [redacted] was given conflicting information about the status of her card from some of our customer service agents, and what was required to get her card unblocked. We sincerely apologize for the misinformation. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. RushCard,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Hi. I am STILL DISSATISIFIED! None of these charges were made by me!!!!! All of my money should be returned back to me!!! Not just partially because I submitted the requested information to you guys on the 25th of March! Please see the attachments! I returned these forms on the 25th of March via fax in which you all just verified as well that I was within the CORRECT TIME FRAME of the 31st!!! I DID NOT MAKE THESE FRAUDULENT CHARGES ON MY ACCOUNT PERIOD! I have no idea who did! All I know is that I am without my HARD EARNED MONEY STILL TO DATE!!!!! What was verified thru who, what, when and why when these charges were not made by me PERIOD!!!! The forms that I received via mail and email were faxed back over within the correct time frame on 3/25/2017! Its evidence along with the confirmation that the documents were in fact received back to your office! Why haven't my call log/ history been pulled yet to verify my claim?? The calls that I made into the company! This should have been resolved and instead of going back and forth with me about the procedures that I in fact did follow is bizarre! We will go on and on with this claim until my money is refunded back to me in FULL!!!! THESE CHARGES WERE NOT MADE BY ME!!! MY ACCOUNT OBVIOUSLY WAS COMPROMISED!!!! I DON'T KNOW, BUT WHAT I DO KNOW IS THAT MY MONEY IS GONE and I need it back!!!!! What other forms are you guys say that I allegedly did not return? There were 7 pages sent to me of which all was signed dated, and faxed back over!!!
Regards,
[redacted]
Unauthorized POS August 31, 2017 $ 16.71, $ 8.99, $ 18.39 Total: $ 44.09 Dear Cardholder, This letter is to inform you that we have made a final determination regarding the claim referenced above. On September 12, 2017, we sent you a letter informing you that we have made a final determination in...
your claim stating that there was no error found and no credit will be issued on the account. However, your claim was inadvertently resolved in error. We have reviewed your account and are please to inform you that we have issued credit for the disputed transactions on September 19, 2017. This is considered permanent and we have closed this dispute case. We apologize for any inconvenience this may have caused you. If you have any questions, please contact the number on the back of your card. Sincerely, Dispute Resolution Fax: ###-###-#### .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I accrued fees that I need to be reimbursed for.
Regards,
[redacted]
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] have access
to her funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. [redacted] will need to
reactivate her card and set up a new pin number at 1-866-787-4150 in order to
use her card. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 30, 2015VIA ONLINE SUBMISSION:Revdex.com ...⇄ 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 10, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per response, On
November 6, 2015, [redacted] filed an unauthorized transaction dispute
regarding multiple charges that was made on her RushCard. RushCard received the
signed unauthorized transaction dispute form back from [redacted]. As per the
RushCard Cardholder Agreement, the dispute process may take up to 45 to 90 days
to investigate a claim. On November 17, 2015, a provisional credit in the
amount of $727.04 was issued to [redacted] account. Once the claim is final,
[redacted] will receive a letter in the mail regarding the outcome of her
dispute. We
appreciate [redacted] feedback. We are dedicated to our customer’s
security and have taken the necessary steps to help dispute the transactions in
question. We will provide notification on the resolution.
RushCard Customer
Service
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and cardholders have access
to their funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. The direct deposit that was
received had a different name then what was provided on the account and was returned
back to the remitter on October 19, 2015. Ms. Ramos stated that she received
the funds from her employer and requested for the account to be closed. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No. [redacted] which
the Revdex.com®
(“Revdex.com”) received
from [redacted] on July 26, 2015. UniRush, LLC d/b/a RushCard takes customer
complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources.
[redacted] complaint states that RushCard
blocked her active card. [redacted] also stated that she received conflicting
information when contacting RushCard customer service.
On July
25, 2015, [redacted] contacted RushCard customer service to request a
replacement card for account ending in 7774. A customer service representative
issued a replacement card on [redacted]’s other account ending in [redacted] which
caused her active card to be blocked. On July 26, 2015, [redacted] card was replaced
via expedited delivery and was charged (3) $30 expedited card fees and (3)
$4.95 replacement card fees. A corporate
customer service specialist attempted to contact [redacted] to advise that the expedited
and replacement card fees have been credited back to her account and the $5.95 monthly
fee has been waived for the inconvenience. [redacted] has received her
replacement card and has unrestricted access to her funds.
We appreciate [redacted]’s feedback
and sincerely apologize for
the substandard customer service she received when contacting RushCard Customer
Service. Our goal is to provide financial convenience supported by reliable
customer service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
January 8, 2018 VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4th Ste. 600 Cincinnati Ohio 45202 Re: Complaint ID: [redacted]...
Consumer: [redacted] To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she received her direct deposit on 12/8/17 and called to get a replacement card on that day. [redacted] also states that contacted RushCard customer service again on 12/25/17 and requested another card replacement and has yet to receive it. [redacted] is requesting her replacement card now. Our records indicate that on 12/8/17, [redacted] contacted RushCard customer and requested a replacement card. A replacement card was sent tot the address on file. [redacted] contacted RushCard customer service again on 12/27/17, stating that she has not received her card. Another replacement card was issued to the address on file. [redacted] was advised of the 5-7 business day for delivery. On 1/8/18 a corporate resolution specialist contacted [redacted] to advise today was the 7th business day. [redacted] was advised that if she did not get her card today, to call us back and we would expedite her card, waiving the fee. [redacted] indicated that this was satisfactory to her. We appreciate [redacted] feedback and sincerely apologize for the inconvenience. Our goal is to provide financial convenience supported by reliable customer service. Regards, Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I have not received any resolution to my incorrect balance. I am still missing $230 dollars from my account and still have not explanation of the unauthorized transactions on my account. I've had my issue escalated over 3 times and no one has yet to contact me to resolve. I need the fund as soon as possible as I've explained I have other bills that need to be paid. I just want to obtain my funds and close the account immediately after.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As stated before, RushCard rejected my payment from the IRS. This has been confirmed by the IRS and [redacted]. Neither the IRS nor RushCard can explain why the deposit was rejected by RushCard. Regards,
[redacted]
November 13, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 30, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On
November 9, 2015, [redacted] filed an ACH debit dispute in the amount of
$336.67. On November 9, 2015, the
RushCard dispute team received a signed ACH debit dispute form from [redacted]. Per RushCard Cardholder Agreement, the
dispute process can take up to 45 to 90 days to investigate and a provisional
credit is only guaranteed to be issued if the cardholder qualifies. On November
10, 2015, the ACH debit dispute was found in [redacted]’ favor and a final
credit of $336.67 was issued to her account. A final letter has been sent to
the address on the account notifying [redacted] of the resolution. The ACH
debit dispute has been closed, and as such we consider this matter resolved. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
RE: Case [redacted]
April 8, 2015
We received [redacted] complaint
regarding access of his funds and the level of customer service received. RushCard logs all customer...
contact and
activity associated with financial cards.
We
completely understand [redacted] concern with his account being blocked. After
reviewing [redacted] account, I show that the account has been closed by
RushCard corporate due to multiple address changes on the account which is a
flag of an account take over. Due to not being able to keep the account secure,
RushCard reserves the right to close the account. Since [redacted] received a
direct deposit for the pay date of 4/3/2015, we have returned this deposit back
to the remitter. It will take 3-5 business days for the remitter to receive the
funds back. Also, [redacted] did provide documents to validate the address on the
account and a bill payment check for $1,205.22 was sent to the address on his
documents. It can take 7-10 business days for [redacted] to receive the check via
regular mail. I understand [redacted] is expecting a credit to his account, I do
not show this has been received yet. When these funds are credited to his
account, he will need to contact customer service to send the funds to him via
bill payment check as well. We sincerely apologize for any inconvenience and
frustration this has caused [redacted].
We appreciate [redacted] feedback.
These types of issues go directly against our mission of access and inclusion
for everyone and we look to be clearer and avoid similar problems for all of
our customers.
May 27,
2015
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Case # [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No. [redacted], which the
Revdex.com®
(“Revdex.com”) received
from [redacted], on May 19, 2015. UniRush, LLC d/b/a RushCard takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources.
[redacted]
[redacted] complaint contends that she has not received her refund back from the
merchant and has filed an unauthorized dispute on May 19, 2015 for $282.02. [redacted] requested that her funds be
credited back to her account in a timely manner to be able to pay her rent.
On May
19, 2015 [redacted] filed an unauthorized transaction dispute in the amount of $282.02.
All RushCard disputes are handled through our dedicated dispute team and
are worked in accordance with Regulation E guidelines. On May 22, 2015 RushCard dispute team instructed
that [redacted] will need to return the dispute form and supporting documents to
be able to properly process the claim. On May 26, 2015, A RushCard Corporate
Customer Service Specialist contacted [redacted] to apologize for the
inconvenience that this matter has caused, and to advise her that we have not
received the unauthorized transaction dispute form and supporting documents. [redacted]
[redacted] stated that she will contact the merchant for additional documentation
that will support her claim and will fax the documents in as soon as possible.
The RushCard Corporate Customer Service Specialist advised that [redacted]
contact the corporate office once she has faxed in all the necessary paperwork.
We appreciate [redacted] feedback and sincerely apologize for the
inconvenience this has caused.
[redacted]
Corporate Customer Service
That is a lie. I do have an account through unirush, rushcard. All the same company owned by Green dot. They did call my cell phone more then once. I WOULD ANSWER everytime, however they hang up after I say hello 5 times. someone hangs up. I really just need my money. I am 2 houra from home. My husband is getting open heart surgery. This is my means to pay my bills. I will lose my house everything. I just need my money. They blocked my card for no reason and nothing I did wrong g. I just need my money like 2 weeks ago.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Tomica Johnson
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I am not happy with how I was treated in resolving this simple matter which have turned out to get out of hand. I do not feel like a valued customer and I need to be compensated for emotional distress figuring that not only was I charged frivolous charges, I was tossed to the side like some pan handler and all the time I spent on the phone practically begging for my money back and the fact that I had to actually file with the Revdex.com a claim on a company that I speak so highly of.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,
[redacted] Rushcards response is part of their scam. Of course they're gonna say I did not enter the referral code during the application process. This allows them to get their fee from my card and my girlfriends new card without crediting the bonuses. They know exactly what their doing. Of course we entered the referral code otherwise she wouldn't have signed up for a Rushcard. Not only was the code entered we called Rushcard the very next day after loading her funds. Let's just say for the sake of their defense that the referral code was not entered (which is absolutely not true) it would be an absurd technicality to withhold our funds. Bottom line this is a shady business practice therefore we both canceled our cards and moved on. I'm not worried about the funds just thought other consumers should be warned of these shady business practices. $7 is not much to me but it sure does add up for them. Not many people actually take the time to report such a small fraud so I decided to take the time myself. Good day.
August 17, 2016 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number:...
[redacted] Complaint date: August 16, 2016 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends she was initially told to send in documents for verification to get her RushCard unblocked. [redacted] states she was also told it would be resolved in 1-2 business days. [redacted] would like her funds released and a check or money order issued to her. On July 28 2016, [redacted] RushCard account was frozen by our issuing bank [redacted] in accordance to RushCard terms and conditions. On August 8, 2016, [redacted] contacted RushCard customer service and spoke to an agent that advised her of this information. On August 12, 2016 per an escalation request, a RushCard corporate customer service specialist contacted [redacted] to also advise her of this information. In addition, [redacted] was advised we did not have a date for when her funds would be unfrozen. [redacted] was given conflicting information about the status of her card from some of our customer service agents, and what was required to get her card unblocked. We sincerely apologize for the misinformation. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. RushCard,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Hi. I am STILL DISSATISIFIED! None of these charges were made by me!!!!! All of my money should be returned back to me!!! Not just partially because I submitted the requested information to you guys on the 25th of March! Please see the attachments! I returned these forms on the 25th of March via fax in which you all just verified as well that I was within the CORRECT TIME FRAME of the 31st!!! I DID NOT MAKE THESE FRAUDULENT CHARGES ON MY ACCOUNT PERIOD! I have no idea who did! All I know is that I am without my HARD EARNED MONEY STILL TO DATE!!!!! What was verified thru who, what, when and why when these charges were not made by me PERIOD!!!! The forms that I received via mail and email were faxed back over within the correct time frame on 3/25/2017! Its evidence along with the confirmation that the documents were in fact received back to your office! Why haven't my call log/ history been pulled yet to verify my claim?? The calls that I made into the company! This should have been resolved and instead of going back and forth with me about the procedures that I in fact did follow is bizarre! We will go on and on with this claim until my money is refunded back to me in FULL!!!! THESE CHARGES WERE NOT MADE BY ME!!! MY ACCOUNT OBVIOUSLY WAS COMPROMISED!!!! I DON'T KNOW, BUT WHAT I DO KNOW IS THAT MY MONEY IS GONE and I need it back!!!!! What other forms are you guys say that I allegedly did not return? There were 7 pages sent to me of which all was signed dated, and faxed back over!!!
Regards,
[redacted]
Unauthorized POS August 31, 2017 $ 16.71, $ 8.99, $ 18.39 Total: $ 44.09 Dear Cardholder, This letter is to inform you that we have made a final determination regarding the claim referenced above. On September 12, 2017, we sent you a letter informing you that we have made a final determination in...
your claim stating that there was no error found and no credit will be issued on the account. However, your claim was inadvertently resolved in error. We have reviewed your account and are please to inform you that we have issued credit for the disputed transactions on September 19, 2017. This is considered permanent and we have closed this dispute case. We apologize for any inconvenience this may have caused you. If you have any questions, please contact the number on the back of your card. Sincerely, Dispute Resolution Fax: ###-###-#### .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I accrued fees that I need to be reimbursed for.
Regards,
[redacted]
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] have access
to her funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. [redacted] will need to
reactivate her card and set up a new pin number at 1-866-787-4150 in order to
use her card. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 30, 2015VIA ONLINE SUBMISSION:Revdex.com ...⇄ 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 10, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per response, On
November 6, 2015, [redacted] filed an unauthorized transaction dispute
regarding multiple charges that was made on her RushCard. RushCard received the
signed unauthorized transaction dispute form back from [redacted]. As per the
RushCard Cardholder Agreement, the dispute process may take up to 45 to 90 days
to investigate a claim. On November 17, 2015, a provisional credit in the
amount of $727.04 was issued to [redacted] account. Once the claim is final,
[redacted] will receive a letter in the mail regarding the outcome of her
dispute. We
appreciate [redacted] feedback. We are dedicated to our customer’s
security and have taken the necessary steps to help dispute the transactions in
question. We will provide notification on the resolution.
RushCard Customer
Service
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and cardholders have access
to their funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. The direct deposit that was
received had a different name then what was provided on the account and was returned
back to the remitter on October 19, 2015. Ms. Ramos stated that she received
the funds from her employer and requested for the account to be closed. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
August
3, 2015
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No. [redacted] which
the Revdex.com®
(“Revdex.com”) received
from [redacted] on July 26, 2015. UniRush, LLC d/b/a RushCard takes customer
complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources.
[redacted] complaint states that RushCard
blocked her active card. [redacted] also stated that she received conflicting
information when contacting RushCard customer service.
On July
25, 2015, [redacted] contacted RushCard customer service to request a
replacement card for account ending in 7774. A customer service representative
issued a replacement card on [redacted]’s other account ending in [redacted] which
caused her active card to be blocked. On July 26, 2015, [redacted] card was replaced
via expedited delivery and was charged (3) $30 expedited card fees and (3)
$4.95 replacement card fees. A corporate
customer service specialist attempted to contact [redacted] to advise that the expedited
and replacement card fees have been credited back to her account and the $5.95 monthly
fee has been waived for the inconvenience. [redacted] has received her
replacement card and has unrestricted access to her funds.
We appreciate [redacted]’s feedback
and sincerely apologize for
the substandard customer service she received when contacting RushCard Customer
Service. Our goal is to provide financial convenience supported by reliable
customer service.
Regards,
Tyree T.
Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
January 8, 2018 VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4th Ste. 600 Cincinnati Ohio 45202 Re: Complaint ID: [redacted]...
Consumer: [redacted] To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she received her direct deposit on 12/8/17 and called to get a replacement card on that day. [redacted] also states that contacted RushCard customer service again on 12/25/17 and requested another card replacement and has yet to receive it. [redacted] is requesting her replacement card now. Our records indicate that on 12/8/17, [redacted] contacted RushCard customer and requested a replacement card. A replacement card was sent tot the address on file. [redacted] contacted RushCard customer service again on 12/27/17, stating that she has not received her card. Another replacement card was issued to the address on file. [redacted] was advised of the 5-7 business day for delivery. On 1/8/18 a corporate resolution specialist contacted [redacted] to advise today was the 7th business day. [redacted] was advised that if she did not get her card today, to call us back and we would expedite her card, waiving the fee. [redacted] indicated that this was satisfactory to her. We appreciate [redacted] feedback and sincerely apologize for the inconvenience. Our goal is to provide financial convenience supported by reliable customer service. Regards, Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I have not received any resolution to my incorrect balance. I am still missing $230 dollars from my account and still have not explanation of the unauthorized transactions on my account. I've had my issue escalated over 3 times and no one has yet to contact me to resolve. I need the fund as soon as possible as I've explained I have other bills that need to be paid. I just want to obtain my funds and close the account immediately after.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As stated before, RushCard rejected my payment from the IRS. This has been confirmed by the IRS and [redacted]. Neither the IRS nor RushCard can explain why the deposit was rejected by RushCard. Regards,
[redacted]
November 13, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 30, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On
November 9, 2015, [redacted] filed an ACH debit dispute in the amount of
$336.67. On November 9, 2015, the
RushCard dispute team received a signed ACH debit dispute form from [redacted]. Per RushCard Cardholder Agreement, the
dispute process can take up to 45 to 90 days to investigate and a provisional
credit is only guaranteed to be issued if the cardholder qualifies. On November
10, 2015, the ACH debit dispute was found in [redacted]’ favor and a final
credit of $336.67 was issued to her account. A final letter has been sent to
the address on the account notifying [redacted] of the resolution. The ACH
debit dispute has been closed, and as such we consider this matter resolved. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
RE: Case [redacted]
April 8, 2015
We received [redacted] complaint
regarding access of his funds and the level of customer service received. RushCard logs all customer...
contact and
activity associated with financial cards.
We
completely understand [redacted] concern with his account being blocked. After
reviewing [redacted] account, I show that the account has been closed by
RushCard corporate due to multiple address changes on the account which is a
flag of an account take over. Due to not being able to keep the account secure,
RushCard reserves the right to close the account. Since [redacted] received a
direct deposit for the pay date of 4/3/2015, we have returned this deposit back
to the remitter. It will take 3-5 business days for the remitter to receive the
funds back. Also, [redacted] did provide documents to validate the address on the
account and a bill payment check for $1,205.22 was sent to the address on his
documents. It can take 7-10 business days for [redacted] to receive the check via
regular mail. I understand [redacted] is expecting a credit to his account, I do
not show this has been received yet. When these funds are credited to his
account, he will need to contact customer service to send the funds to him via
bill payment check as well. We sincerely apologize for any inconvenience and
frustration this has caused [redacted].
We appreciate [redacted] feedback.
These types of issues go directly against our mission of access and inclusion
for everyone and we look to be clearer and avoid similar problems for all of
our customers.
Regards,
[redacted]
Customer Service Specialist