Hello, I am still clueless as to where on Gods earth did my other dispute form get lost at?? I faxed over both completed dated disputes so why are you guys only claiming to have received one and only offered to send me a check for a little over $200 when my total dispute was over $700! I just humbly CAN NOT believe this!! It is perfectly fine for someone to access and take away my hard earned funds in the "bank" in which I trusted allowed this to occur and are pointing the fingers at me! Where is the other part of the settlement and claim? I am CONFUSED totally! I sent both dispute forms back on the same exact date. I've attached these things to this claim more times then once!
October 21,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 18, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
July 18, 2017 VIA ONLINE SUBMISSION: Revdex.com® 1 E 4th, STE 600 Cincinnati Ohio 45202 Re: Case #: [redacted] Consumer: [redacted]...
[redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on July 6, 2017. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that RushCard deactivated her account without her knowledge. [redacted] also indicates her daughter transferred funds to her RushCard account and the funds were taken from the account, due to her daughter’s card being stolen. [redacted] would like the hold on the card removed and compensation for the inconvenience regarding this matter. On June 29, 2017 [redacted] daughter filed a card to card transfer dispute for $785.00 against [redacted] account. [redacted] daughter has indicated that she did not complete this transaction. As a result, [redacted] account ending in [redacted] was blocked for the security of the account. On July 6, 2017 [redacted] daughter requested to cancel the card to card transfer dispute and [redacted] account was unblocked. Our records indicate that [redacted] account is no longer blocked and that she has full access to her funds. RushCard attempted to contact [redacted] on July 18, 2017 to advise of this information. We appreciate [redacted] feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question. We will provide notification on the resolution. Sincerely, RushCard Customer Service
December
8, 2015VIA ONLINE
SUBMISSION:RevDex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Case
# [redacted] Consumer:
[redacted] To
Whom It May Concern:This letter is in...
response to the attached
complaint, Case No. [redacted], which the RevDex.com® (“Revdex.com”) received from [redacted], on November 30, 2015. UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources. On
November 19, 2015, [redacted] filed an unauthorized transaction dispute regarding
a $63.16 charge from [redacted] that was made on her account. On November 25, 2015, the RushCard dispute
team received a signed unauthorized transaction dispute form from [redacted]. The
dispute process can take up to 45 to 90 days to investigate the claim. [redacted]’s
unauthorized transaction dispute was denied due to no error occurred. If [redacted] does not agree with the outcome of the dispute a rebuttal letter can be
sent in to reopen the denied unauthorized transaction dispute. [redacted] will
need to fax the rebuttal letter and any additional documentation to the
disputes department at ###-###-####. We encourage [redacted] to work with the
merchant to resolve any issues regarding products or services rendered.
RushCard has determined that the transaction was completed as requested.We appreciate [redacted]’s
feedback and sincerely apologize for the substandard customer service she
received when contacting RushCard Customer Service. Our goal is to provide
financial convenience supported by reliable customer service. Corporate Customer
Service
January 26, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 16, 2015 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. On January 25, 2016, RushCard received a screenshot rebuttal letter from [redacted]. The rebuttal process can take up to 45 days to reopen and investigate the claim. We encourage [redacted] to work with the merchants to resolve any issues regarding products or services rendered. We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
August 1, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. 4th STE. 600 Cincinnati Ohio 45202 Re: Consumer: [redacted] ...
Complaint number: [redacted] Complaint date: August 1, 2017 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she cannot activate her RushCard. [redacted] would like her RushCard activated. We do apologize for any inconvenience [redacted] has had with activating her RushCard. A corporate customer service specialist contacted [redacted] on August 1, 2017 and did assist with activating her RushCard. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
Revdex.com:No they have not. They have not tried to contact me or anything.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. They could not have pulled all of the calls because the first person I called told me that they received all of 5he forms that they need and I should see the temp credit. and they the precious rep before him that processed the dispute stated that I should receive the credit a because I meet the qualifications. But after I check back after the 10 days the rep said they had not received them. So I ask for a supervisor she said she was sorry for the inconvenience and to send them over she would contact the depth that handles the disputes and tell them what happen And shold not be a problem for me to get my temporary credit.
,
Regards,
[redacted]
January 5, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: December 29, 2015 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. RushCard experienced a significant service interruption on Monday, October 12, 2015 related to our processor conversion. The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders. In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect. In addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic to the call center. We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through. We worked around the clock to resolve these problems. At this time, our system is up and running and cardholders have access to their funds and account information. We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly. In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/. It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy. At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insurance. [redacted] account records indicate that she engaged in transactions on 10/12/2015, until such expenditures left her account carrying a balance of $0.00. RushCard records show that there was no error that occurred on [redacted] account at the time of the conversion, therefore no compensation will be provided to the account. We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversion. Our goal is to provide financial convenience supported by reliable customer service. RushCard Customer Service
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ...
[redacted]
[redacted] Complaint number: [redacted] Complaint date: October 23, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
This is the same response as last time their last answer. I am guessing I am just at a loss with this business.
Regards,
[redacted]
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No. [redacted], which
the Revdex.com®
(“Revdex.com”) received
from [redacted] on 5/8/2015. Unirush, LLC d/b/a Rushcard takes customer
complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources.
[redacted] complaint contends that she received confirmation from the IRS that
her income tax refund was sent to her financial institution. [redacted] contacted Rushcard for
confirmation of receipt of the direct deposit, and she was informed on multiple
calls that the direct deposit had not been received.
On 5/7/2015,
[redacted] contacted Rushcard customer service to inquire about the status of
her tax refund direct deposit. [redacted] was advised by a Customer Service Representative that her Rushcard account
ending in 0771 had not received her direct deposit, and [redacted] was
referred back to the remitter. On
5/8/15, [redacted] contacted Rushcard and spoke with a Customer Service Representative
who informed her that the direct deposit in question was received, and that it
would post to her account. The
information provided to [redacted] at that time was inaccurate. The Customer Service Representative ran a
search query using only [redacted] name.
Rushcard had received a direct deposit for another Rushcard customer
with the same name. Furthermore, [redacted] contacted Rushcard on 5/10/15 and 5/11/15 because the direct deposit
still had not posted to her account, and she was advised on both days that Rushcard
did not receive the expected direct deposit.
A
Rushcard Corporate Customer Service Specialist contacted [redacted] to
apologize for the inconvenience this matter has caused. [redacted] requested to close her account. As of 5/14/15, the tax refund direct deposit
still has not posted to [redacted] Rushcard account ending in [redacted]. Rushcard recommends [redacted] contact the
remitter for her tax direct deposit since it has not yet posted to her account.
We appreciate [redacted] feedback and sincerely apologize for the
inconvenience this has caused.
November 10, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per Response, RushCard
worked around the clock to resolve these problems. At this time, our system is up and running
and [redacted] has access to her funds and account information. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning November
1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.Additionally, a $20.00
courtesy credit was issued to [redacted]’ RushCard account on October 14, 2015. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is...
the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In [redacted] complaint she states she filed an unauthorized dispute with RushCard, but she has yet to receive provisional credit when she was told she would receive it. [redacted] is requesting a refund. Our records indicate on March 11 & 17, 2017, [redacted] contacted RushCard to file disputes on multiple transactions totaling $736.96. [redacted] claimed the transactions were fraudulently made without her authorization. For each dispute filed [redacted] failed to return the dispute form within a time matter, she was advised to return the dispute form signed within the ten business days. However, on March 27, [redacted] only returned one dispute form for the case opened March 11, past the ten business days. Also, we have received documents from the disputed merchants confirming [redacted] indeed made the transactions and benefited from them. The documents have [redacted] mailing address as the shipping address, her phone number and email address. We will be sending them to her address including the denial letter.
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
May 4,
2016
VIA ONLINE SUBMISSION:
RevDex.com®
7 W
Seventh St Suite 1600
Cincinnati
Ohio 45202
Re: Complaint ID:...
[redacted]
Consumer: [redacted]
To Whom It
May Concern:
This letter is in response to the attached complaint,
Complaint No. 11428165 which the Revdex.com® (“Revdex.com”) received from [redacted] on May 4, 2016. UniRush, LLC which
is the program manager for the RushCard prepaid debit card program takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources.
[redacted]
complaint contends that she requested a replacement card and has not received
the card as of today. [redacted] also states
that she needs the funds on her RushCard account as soon as possible.
On May 3,
2016 [redacted] contacted RushCard customer service to have her lost card
replaced. As policy we have our
customers go through verification in the event they have a card replaced after
updating their address. [redacted] failed verification and per policy according
to RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted], she was asked to submit a copy of her Social Security Card, Government
Issued Identification, and proof of address dated within the last 30 days. On May 4, 2016 documents were sent in, the
documents were deemed not valid. On May 9, 2016 a corporate customer service
representative attempted to contact [redacted] to advise that additional documentation
was needed on the RushCard account.
We appreciate
[redacted] feedback. Our customer’s security is a top priority at RushCard and
proper verification is a necessary step to that goal.
Regards,
RushCard Corporate
Customer Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 18, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Case # [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This letter is in response to the attached complaint, Case
No. [redacted], which the Revdex.com® (“Revdex.com”)
received from [redacted], on June 2, 2015. UniRush, LLC d/b/a RushCard takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources.
[redacted] complaint contends that RushCard placed a block on her card in relation
to an error allegation card to card transfer dispute that was filed by another
cardholder. [redacted] also stated that the other cardholder cancelled the dispute
on May 28, 2015, the same day that it was filed.
On May
28, 2015 an error allegation card to card transfer dispute was filed by a third
party. [redacted] account received the disputed funds. The third party disputer
contacted RushCard Customer Service and attempted to cancel the dispute the
same day, but was notified that she needed to submit the request in writing. As
of June 4, 2015 the cancellation letter was never received and the dispute team
subsequently concluded that an error occurred. A total amount of $7.66 was debited
from [redacted] account. [redacted] account was unblocked on June 6, 2015 and
she was given unrestricted access to her funds. As such we consider this matter
resolved.
We appreciate [redacted] feedback and sincerely apologize for the
inconvenience this has caused.
Hello, I am still clueless as to where on Gods earth did my other dispute form get lost at?? I faxed over both completed dated disputes so why are you guys only claiming to have received one and only offered to send me a check for a little over $200 when my total dispute was over $700! I just humbly CAN NOT believe this!! It is perfectly fine for someone to access and take away my hard earned funds in the "bank" in which I trusted allowed this to occur and are pointing the fingers at me! Where is the other part of the settlement and claim? I am CONFUSED totally! I sent both dispute forms back on the same exact date. I've attached these things to this claim more times then once!
October 21,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 18, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
July 18, 2017 VIA ONLINE SUBMISSION: Revdex.com® 1 E 4th, STE 600 Cincinnati Ohio 45202 Re: Case #: [redacted] Consumer: [redacted]...
[redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on July 6, 2017. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that RushCard deactivated her account without her knowledge. [redacted] also indicates her daughter transferred funds to her RushCard account and the funds were taken from the account, due to her daughter’s card being stolen. [redacted] would like the hold on the card removed and compensation for the inconvenience regarding this matter. On June 29, 2017 [redacted] daughter filed a card to card transfer dispute for $785.00 against [redacted] account. [redacted] daughter has indicated that she did not complete this transaction. As a result, [redacted] account ending in [redacted] was blocked for the security of the account. On July 6, 2017 [redacted] daughter requested to cancel the card to card transfer dispute and [redacted] account was unblocked. Our records indicate that [redacted] account is no longer blocked and that she has full access to her funds. RushCard attempted to contact [redacted] on July 18, 2017 to advise of this information. We appreciate [redacted] feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question. We will provide notification on the resolution. Sincerely, RushCard Customer Service
December
8, 2015VIA ONLINE
SUBMISSION:RevDex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Case
# [redacted] Consumer:
[redacted] To
Whom It May Concern:This letter is in...
response to the attached
complaint, Case No. [redacted], which the RevDex.com® (“Revdex.com”) received from [redacted], on November 30, 2015. UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources. On
November 19, 2015, [redacted] filed an unauthorized transaction dispute regarding
a $63.16 charge from [redacted] that was made on her account. On November 25, 2015, the RushCard dispute
team received a signed unauthorized transaction dispute form from [redacted]. The
dispute process can take up to 45 to 90 days to investigate the claim. [redacted]’s
unauthorized transaction dispute was denied due to no error occurred. If [redacted] does not agree with the outcome of the dispute a rebuttal letter can be
sent in to reopen the denied unauthorized transaction dispute. [redacted] will
need to fax the rebuttal letter and any additional documentation to the
disputes department at ###-###-####. We encourage [redacted] to work with the
merchant to resolve any issues regarding products or services rendered.
RushCard has determined that the transaction was completed as requested.We appreciate [redacted]’s
feedback and sincerely apologize for the substandard customer service she
received when contacting RushCard Customer Service. Our goal is to provide
financial convenience supported by reliable customer service. Corporate Customer
Service
January 26, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 16, 2015 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. On January 25, 2016, RushCard received a screenshot rebuttal letter from [redacted]. The rebuttal process can take up to 45 days to reopen and investigate the claim. We encourage [redacted] to work with the merchants to resolve any issues regarding products or services rendered. We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
August 1, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. 4th STE. 600 Cincinnati Ohio 45202 Re: Consumer: [redacted] ...
Complaint number: [redacted] Complaint date: August 1, 2017 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she cannot activate her RushCard. [redacted] would like her RushCard activated. We do apologize for any inconvenience [redacted] has had with activating her RushCard. A corporate customer service specialist contacted [redacted] on August 1, 2017 and did assist with activating her RushCard. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
Revdex.com:No they have not. They have not tried to contact me or anything.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. They could not have pulled all of the calls because the first person I called told me that they received all of 5he forms that they need and I should see the temp credit. and they the precious rep before him that processed the dispute stated that I should receive the credit a because I meet the qualifications. But after I check back after the 10 days the rep said they had not received them. So I ask for a supervisor she said she was sorry for the inconvenience and to send them over she would contact the depth that handles the disputes and tell them what happen And shold not be a problem for me to get my temporary credit.
,
Regards,
[redacted]
January 5, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: December 29, 2015 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. RushCard experienced a significant service interruption on Monday, October 12, 2015 related to our processor conversion. The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders. In addition, after we came back up, we experienced delays in posting direct deposits, the cardholder website was intermittently unavailable and some information on the website, including balance information, was incorrect. In addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic to the call center. We increased the number of incoming trunk lines to the maximum supported by the telecom equipment, but still experienced longer than usual wait times and some callers were unable to get through. We worked around the clock to resolve these problems. At this time, our system is up and running and cardholders have access to their funds and account information. We are proactively reaching out to our customers who were impacted by the outage and confirming that their cards are working properly. In addition, as a Thank You to our cardholders for sticking with us, we have announced a Fee Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/. It is important to note that while we had processing issues and at times customers were unable to use their cards, at no times were cardholder funds or personal information at jeopardy. At all times, cardholder funds were accounted for and on deposit at the issuing bank and protected by FDIC insurance. [redacted] account records indicate that she engaged in transactions on 10/12/2015, until such expenditures left her account carrying a balance of $0.00. RushCard records show that there was no error that occurred on [redacted] account at the time of the conversion, therefore no compensation will be provided to the account. We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversion. Our goal is to provide financial convenience supported by reliable customer service. RushCard Customer Service
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ...
[redacted]
[redacted] Complaint number: [redacted] Complaint date: October 23, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
This is the same response as last time their last answer. I am guessing I am just at a loss with this business.
Regards,
[redacted]
May 14,
2015
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No. [redacted], which
the Revdex.com®
(“Revdex.com”) received
from [redacted] on 5/8/2015. Unirush, LLC d/b/a Rushcard takes customer
complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources.
[redacted] complaint contends that she received confirmation from the IRS that
her income tax refund was sent to her financial institution. [redacted] contacted Rushcard for
confirmation of receipt of the direct deposit, and she was informed on multiple
calls that the direct deposit had not been received.
On 5/7/2015,
[redacted] contacted Rushcard customer service to inquire about the status of
her tax refund direct deposit. [redacted] was advised by a Customer Service Representative that her Rushcard account
ending in 0771 had not received her direct deposit, and [redacted] was
referred back to the remitter. On
5/8/15, [redacted] contacted Rushcard and spoke with a Customer Service Representative
who informed her that the direct deposit in question was received, and that it
would post to her account. The
information provided to [redacted] at that time was inaccurate. The Customer Service Representative ran a
search query using only [redacted] name.
Rushcard had received a direct deposit for another Rushcard customer
with the same name. Furthermore, [redacted] contacted Rushcard on 5/10/15 and 5/11/15 because the direct deposit
still had not posted to her account, and she was advised on both days that Rushcard
did not receive the expected direct deposit.
A
Rushcard Corporate Customer Service Specialist contacted [redacted] to
apologize for the inconvenience this matter has caused. [redacted] requested to close her account. As of 5/14/15, the tax refund direct deposit
still has not posted to [redacted] Rushcard account ending in [redacted]. Rushcard recommends [redacted] contact the
remitter for her tax direct deposit since it has not yet posted to her account.
We appreciate [redacted] feedback and sincerely apologize for the
inconvenience this has caused.
Regards,
[redacted]
Corporate Customer Service
November 10, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per Response, RushCard
worked around the clock to resolve these problems. At this time, our system is up and running
and [redacted] has access to her funds and account information. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning November
1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.Additionally, a $20.00
courtesy credit was issued to [redacted]’ RushCard account on October 14, 2015. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is...
the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In [redacted] complaint she states she filed an unauthorized dispute with RushCard, but she has yet to receive provisional credit when she was told she would receive it. [redacted] is requesting a refund. Our records indicate on March 11 & 17, 2017, [redacted] contacted RushCard to file disputes on multiple transactions totaling $736.96. [redacted] claimed the transactions were fraudulently made without her authorization. For each dispute filed [redacted] failed to return the dispute form within a time matter, she was advised to return the dispute form signed within the ten business days. However, on March 27, [redacted] only returned one dispute form for the case opened March 11, past the ten business days. Also, we have received documents from the disputed merchants confirming [redacted] indeed made the transactions and benefited from them. The documents have [redacted] mailing address as the shipping address, her phone number and email address. We will be sending them to her address including the denial letter.
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
May 4,
2016
VIA ONLINE SUBMISSION:
RevDex.com®
7 W
Seventh St Suite 1600
Cincinnati
Ohio 45202
Re: Complaint ID:...
[redacted]
Consumer: [redacted]
To Whom It
May Concern:
This letter is in response to the attached complaint,
Complaint No. 11428165 which the Revdex.com® (“Revdex.com”) received from [redacted] on May 4, 2016. UniRush, LLC which
is the program manager for the RushCard prepaid debit card program takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources.
[redacted]
complaint contends that she requested a replacement card and has not received
the card as of today. [redacted] also states
that she needs the funds on her RushCard account as soon as possible.
On May 3,
2016 [redacted] contacted RushCard customer service to have her lost card
replaced. As policy we have our
customers go through verification in the event they have a card replaced after
updating their address. [redacted] failed verification and per policy according
to RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted], she was asked to submit a copy of her Social Security Card, Government
Issued Identification, and proof of address dated within the last 30 days. On May 4, 2016 documents were sent in, the
documents were deemed not valid. On May 9, 2016 a corporate customer service
representative attempted to contact [redacted] to advise that additional documentation
was needed on the RushCard account.
We appreciate
[redacted] feedback. Our customer’s security is a top priority at RushCard and
proper verification is a necessary step to that goal.
Regards,
RushCard Corporate
Customer Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 18, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
June 9,
2015
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Case # [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This letter is in response to the attached complaint, Case
No. [redacted], which the Revdex.com® (“Revdex.com”)
received from [redacted], on June 2, 2015. UniRush, LLC d/b/a RushCard takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources.
[redacted] complaint contends that RushCard placed a block on her card in relation
to an error allegation card to card transfer dispute that was filed by another
cardholder. [redacted] also stated that the other cardholder cancelled the dispute
on May 28, 2015, the same day that it was filed.
On May
28, 2015 an error allegation card to card transfer dispute was filed by a third
party. [redacted] account received the disputed funds. The third party disputer
contacted RushCard Customer Service and attempted to cancel the dispute the
same day, but was notified that she needed to submit the request in writing. As
of June 4, 2015 the cancellation letter was never received and the dispute team
subsequently concluded that an error occurred. A total amount of $7.66 was debited
from [redacted] account. [redacted] account was unblocked on June 6, 2015 and
she was given unrestricted access to her funds. As such we consider this matter
resolved.
We appreciate [redacted] feedback and sincerely apologize for the
inconvenience this has caused.
[redacted]
Corporate Customer Service