Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. According to the dates. They have 3 weeks left to have this issue resolved. I am giving them until 1/11/16 If not resolved by then I will reopen my case
Regards,
[redacted]
November 23, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 24, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access to
her funds and account information. On October 14 and October 27, 2015, RushCard
received [redacted] direct deposits and posted to her account. Transactions
were made on [redacted] account after the direct deposits posted. Please view
screenshot that is attached to the complaint response. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our cardholders
experienced following the processor conversion. Our goal is to provide
financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I AM DISAGREEING WITH THEM SINCE I'M NOT GOING TO KEEP FAXING THEM ALL THE TIME AND I HAVE FAXED ON 10TH OF DECEMBER AND TWICE ON DIFFERENT DATE. THEY KEEP PLAYING GAMES AND THEY NEVER ISSUSEDME 25.00 AND I DID CHECK THE ACCOUNT AND THERE IS NONE FROM YOU THAT CREDIT 25.00 AND JUST TO GET IT OVER WITH TO GET MY MONEY BACK INTO THE ACCOUNT. I'M GETTING FED UP WITH THEIR GAMES AND I WANT TO REPUTATION THE RUSHCARD AS BAD REPUTATION AND UNTRUST COMPANY SINCE IT'S NOT HAPPEN FIRST TIME THEY HAVE DONE THAT MANY TIME WITH MY ACCOUNT.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Again, you guys are not paying attention to my issue. As I advised the agent who called me, I'm missing $700.00 that was in my rush goals that I want refunded asap!
Regards,
[redacted]
I want them to fix the fact that I am not able to send money to another card member without any problems. I want the customer service people to be able to answer my questions
October 21,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, we would like to know your view on the matter. I do not agree with this. When I sign up for the rush card I did in fact use a referral code, just because there was a glitch in your system it's not my fault. I used a referral link with a referral code and therefore should receive the $30 bounus. This is false advertising, your company is cheating people out of money. Do not lie and tell people that when you sign up you will receive a referral money, but then when I sign I get nothing, and it gave me $10 instead of $30. Rush card purposely does this they lie they just want people to sign up so they can cheat them out of money. If I do not receive my $30 I will take further action.why did a manger call me saying this will be resolve when it hasn't.all of your reps are saying different things. I just want my money in my account. Back and forth since dec 6th rush card should be ashamed of your self lieing to your customers
Regards,
[redacted]
Revdex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: [redacted]
April 6, 2015
We received [redacted] complaint regarding access to her
funds and the level of customer service received. Rush Card logs all customer...
contact and
activity associated with financial cards.
On 3/31/2015 [redacted] filed a dispute for a transaction
of $820.00 from [redacted] International that was made on her account. All RushCard
disputes are handled through our dedicated dispute team and are worked in the
order that they are received. I am showing we receive the written dispute form
back from [redacted] on 4/5/2015. A member of the dispute team also spoke with
[redacted] on 4/5/2015 to inform her that a provisional credit will be issued
on the 10th business day, 4/14/2015, if dispute resolution is not
available by then. We apologize for the inconvenience and the frustration this
has caused [redacted].
We appreciate [redacted] feedback. These types of issues
go directly against our mission of access and inclusion for everyone and we
look to be clearer and avoid similar problems for all of our customers.
December 2, 2015VIA
ONLINE SUBMISSION:RevDex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint # [redacted] Consumer: [redacted]To Whom It May Concern:This letter is in
response to the attached complaint, Complaint No. [redacted], which the RevDex.com® (“Revdex.com”) received from [redacted] on November 8, 2015. UniRush, LLC d/b/a RushCard
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources. [redacted]’ complaint states that RushCard holding her
funds from a gas station transaction. [redacted] also stated that she would
like for the funds to be released back to her RushCard account. Per previous response, On
October 23, 2015, a gas hold transaction for the amount of $52.20 was made on
[redacted] account. Gas holds are unable to be released sooner than the
expiration date. Per RushCard Cardholder Agreement, when the card is used at an automated fuel dispenser ("pay at the
pump"), the merchant may preauthorize the transaction amount (place a
hold) on the account. If you use your Card
at a restaurant, a hotel, for a car rental purchase, or for similar purchases,
the merchant or we may preauthorize the transaction amount for the purchase
amount. These merchants must settle first and then the transaction can
be released. We recommend that [redacted] contact the merchant to void the
transaction to release the funds back to her account. We appreciate [redacted]’s
feedback and once again we sincerely apologize for the inconvenience this
matter has caused. RushCard Customer Service
Although
UniRush, LLC who provides the RushCard prepaid services returned their claim in
a professional matter, I happen to hold examples of how they are not completely
to their word. I still have problems contacting customer service. I have called
three phone numbers for their location several times as of this morning and was
hung up on before reaching an agent, as their customer service agents are
delegated to 24/7 service. I was told that my prepaid debit card would arrive
on Tuesday, October 20th, 2015 via FedEx after a thirty dollar fee
to have “expedited shipping” in which today is now Wednesday, October 21, 2015,
and I still do not have my visa in which I had waited for.
The
system is not currently as up and running as they would like to uphold. The
system continues to crash upon logging into the system, in which I know that it
is not on m server end, as I try to access it from work, and from home. Upon
gaining access to my funds, I see that I have several of these “POS Domestic Country Fee - POS Terminal” in which I do not
recognize this and it does not provide much information, only a transaction ID.
These are charges that I had started to dispute until looking through my
financial records that I keep, to know where my money has been sent to.
I
do not see how they are placing a “Thank You” to myself as a card holder, as
they have announced their “Fee Holiday” as I obtain my transaction fees back to
me after pending and processing. I am unsure how this “Thank you” would apply
to me.
Upon
requesting someone to contact me about my visa, I wrote them at [email protected]. I had received a ticket
number with an explanation that someone will contact me within 12 hours, this
never happened. I never received a phone call, e-mail, fax, air drop over the
house stating they were remotely concerned about my card. This was the day that
I was on hold for two hours, and hung up on by an agent, and hung up on twice
otherwise. I have a phone log from my cell phone, but unfortunately I had used
the phone at work and tied up important calls that I needed take that day, all
so I could speak to an agent two hours later. I again today have written [email protected] hoping that I could get some
assistance in seeking where my debit card is located and I again received an
e-mail with another ticket number and a statement that “You will receive a response to your inquiry within 12 hours.
If your request requires more immediate assistance, please feel free to contact
us at the toll-free number below.”
I
have tried calling both phone numbers, and each time, I continue to get hung up
on before speaking to an agent. I have screenshots backdating to September 30th,
to where they said they were starting maintenance. This is on Facebook. As a
customer since 2013, described as “loyal” I never once received a text, an
e-mail, a phone call stating they were doing maintenance, only received one in
curiosity of the fact that I could resume using my card. This was on the 12th,
the day the system crashed.
Each
screenshot and actual photo I took I can provide a timestamp that explains the
date and the times that I have taken these photos if needed for proof. RushCard
still has yet to make things accordingly right with me.
Thanks.
– [redacted].
To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while...
dutifully protecting customer identities and resources. Darlene Cunningham’s complaint contends that Rush Card is holding her funds and not presenting access to her funds without any communication while being asked to process proper identification for a new card. On February *ST [redacted] called in the first time regarding the issue to activate her new card and the main issue appeared to be the new card was an older card that was resent out at the same time a new card that was being sent out. We offered the opportunity to send a new card and the customer only wanted an Express Cash Request through [redacted]. We can only for the State of [redacted] do an amount of 499.00 through [redacted]. We have made calls out on 2/6 and 2/7 in order to advise the customer about the amounts and not been able to get through the phone. The voice mail keeps letting us know the voice mail is not able to take messages at this time. We have placed through the Express cash for the customer for 499.00 and have went in and waived and reversed the Express Cash Fee of 30.00 for any inconvenience while [redacted] awaits her new card. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
[redacted] reversed the payment I've attached a pic or the email it wasn't my acct how did I benefit from it I never authorized the payment just because I use the address doesn't mean I benefited from anything
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I did not authorize those transactions as my employer provided a letter showing I was traveling and no where near [redacted] when my card was used. As I reported on noveNove16,2017 that my card was stolen along with my capital one and company card. I also requested all documents used for this investigation and decision from.unirush and they failed to provide it to me as they didn't complete an investigation and obtian documents and receipt from the merchants.I am entitled to my refund asap and this has been an ongoing issues and in provided many documents including my plane ticket and I had my employer send a letter showing I was traveling and away from [redacted]Thanks
Regards,
[redacted]
December 9, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 28, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per previous
response, On October 12, 2015, Ms.
[redacted] attempted to process a card to card transfer in the amount of $454.88
from card number ending in [redacted] to [redacted]. The card to card transfer failed and
the funds were not deducted from [redacted]’ RushCard account. Attached to the
complaint response is a screenshot of the failed transfer. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer...
identities and resources. On June 16th, 2016, [redacted] contacted UniRush to file a dispute claim. [redacted] said he lost his card on the 9th of June and fraudulent transactions were made using his card after that. He is disputing transaction made at [redacted] located in [redacted], [redacted] located in [redacted], [redacted] located in [redacted], [redacted] located in [redacted], and [redacted] located in [redacted]. [redacted] claim was denied because of what merchant provided. On June 29th, and July 08th, we contacted [redacted] and spoke with front desk. They confirmed [redacted] was present at the time of the transaction with his Rushcard and Identification card. Front desk confirmed anytime a transaction is made they have to check for identification. Based on that, and the documents provided we concluded no error occurred. We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I requested that uniRush pay my late fee/ reinstate fee for my bill I was late on. Due to the customer service rep not informing me details on my account incorrect balance when I first called in on the 23rd of December. When I called I was told they will fix it within 24 to 48hours. I called day after day for 8 days even faxing over a merchant letter to release any holds on my account. Per Rush policy a hold should be released the same day receipt of the merchant release is received. I confirmed with several reps from rush that my documents were received but they had to send a follow up to the higher up department. I'm requesting rush pay my 30.00 late fee along with my 100.00 reinstatement fee for my budget plan late payment. This issue isn't solve to my satisfaction
Regards,
[redacted]
Revdex.com: I've contacted rush several times about my refund and the representatives were so for sure I was getting my money back march.31.2017. March.15th I received a email saying they were suspending my account and was going to send me my remaining balance by a check of 1.40. I contacted rush to see why they suspended my account and they stated the dispute found an error and I will not be getting my money back after I provided them several information , even a police report.I've been contacting rush within the past 2weeks for them to send me a copy of my transactions for proof they will not do so. Won't even give me an explanation on why I cannot get my money back they let someone steal out of my account. Every time I asked to speak to a supervisor or the dispute team for an explanation they would hang up or have me on hold for so long to where I would hang up and have to call again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. I still have not received my direct deposit. I've already checked with my employer and rushcard has not...
returned anything. Rushcard reps did not give direct answers as to when and where my money is as I have missing funds.
Regards,
[redacted]
Tell us whyFebruary 7, 2018 VIA ONLINE SUBMISSION:Revdex.com 1 E. Fourth Street, Suite 600Cincinnati, OH 45202 Re: Consumer: [redacted]Complaint number:...
[redacted] Complaint date: February 5, 2018 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that after filing the dispute she was advised that a replacement card was needed. [redacted] states that after receiving the card he was unable to activate it. When he contacted RushCard customer service, he was advised the card was blocked. [redacted] would like his card to be expedited and all feeds returned to his account. Our records indicate that on January 27, 2018, a replacement card was issued. On February 5, 2018, [redacted] called and said that he could not activate the card and requested another replacement card. Another card was expedited and all fees were waived. Further, the additional $5.00 replacement card fee was also waived. On February 7, 2018 a RushCard Corporate Resolution Specialist attempted to call [redacted]. Left a detailed message and asked if he had any questions to let us know. We appreciate [redacted] feedback. RushCard, here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Sorry as you can see... The last response to you proceeded to finally get my phone call from a rude corporate rep. Not only did she hang up on me twice, my boss witnessed it, she also lack customer service. I see why their reps are the way they are. This is getting ridiculous. ... Why am I still sending the same documents to different people and still not getting no where. oh forgot to mention... My lights are now cut off. My bill due amount is over 353 dollars. When we started it was only $160 dollars due on the 10th. Can someone please get me my money now? I have no time for it to be sent to employer and then back to me(which should've been done at first). They have a way of sending it to me immediately and giving me access immediately. I need my lights back on and my money. 13 years of business and look at me smh smh
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. According to the dates. They have 3 weeks left to have this issue resolved. I am giving them until 1/11/16 If not resolved by then I will reopen my case
Regards,
[redacted]
November 23, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 24, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access to
her funds and account information. On October 14 and October 27, 2015, RushCard
received [redacted] direct deposits and posted to her account. Transactions
were made on [redacted] account after the direct deposits posted. Please view
screenshot that is attached to the complaint response. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our cardholders
experienced following the processor conversion. Our goal is to provide
financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I AM DISAGREEING WITH THEM SINCE I'M NOT GOING TO KEEP FAXING THEM ALL THE TIME AND I HAVE FAXED ON 10TH OF DECEMBER AND TWICE ON DIFFERENT DATE. THEY KEEP PLAYING GAMES AND THEY NEVER ISSUSEDME 25.00 AND I DID CHECK THE ACCOUNT AND THERE IS NONE FROM YOU THAT CREDIT 25.00 AND JUST TO GET IT OVER WITH TO GET MY MONEY BACK INTO THE ACCOUNT. I'M GETTING FED UP WITH THEIR GAMES AND I WANT TO REPUTATION THE RUSHCARD AS BAD REPUTATION AND UNTRUST COMPANY SINCE IT'S NOT HAPPEN FIRST TIME THEY HAVE DONE THAT MANY TIME WITH MY ACCOUNT.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Again, you guys are not paying attention to my issue. As I advised the agent who called me, I'm missing $700.00 that was in my rush goals that I want refunded asap!
Regards,
[redacted]
I want them to fix the fact that I am not able to send money to another card member without any problems. I want the customer service people to be able to answer my questions
October 21,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, we would like to know your view on the matter. I do not agree with this. When I sign up for the rush card I did in fact use a referral code, just because there was a glitch in your system it's not my fault. I used a referral link with a referral code and therefore should receive the $30 bounus. This is false advertising, your company is cheating people out of money. Do not lie and tell people that when you sign up you will receive a referral money, but then when I sign I get nothing, and it gave me $10 instead of $30. Rush card purposely does this they lie they just want people to sign up so they can cheat them out of money. If I do not receive my $30 I will take further action.why did a manger call me saying this will be resolve when it hasn't.all of your reps are saying different things. I just want my money in my account. Back and forth since dec 6th rush card should be ashamed of your self lieing to your customers
Regards,
[redacted]
Revdex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: [redacted]
April 6, 2015
We received [redacted] complaint regarding access to her
funds and the level of customer service received. Rush Card logs all customer...
contact and
activity associated with financial cards.
On 3/31/2015 [redacted] filed a dispute for a transaction
of $820.00 from [redacted] International that was made on her account. All RushCard
disputes are handled through our dedicated dispute team and are worked in the
order that they are received. I am showing we receive the written dispute form
back from [redacted] on 4/5/2015. A member of the dispute team also spoke with
[redacted] on 4/5/2015 to inform her that a provisional credit will be issued
on the 10th business day, 4/14/2015, if dispute resolution is not
available by then. We apologize for the inconvenience and the frustration this
has caused [redacted].
We appreciate [redacted] feedback. These types of issues
go directly against our mission of access and inclusion for everyone and we
look to be clearer and avoid similar problems for all of our customers.
Regards,
[redacted]
Customer Service Specialist
December 2, 2015VIA
ONLINE SUBMISSION:RevDex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint # [redacted] Consumer: [redacted]To Whom It May Concern:This letter is in
response to the attached complaint, Complaint No. [redacted], which the RevDex.com® (“Revdex.com”) received from [redacted] on November 8, 2015. UniRush, LLC d/b/a RushCard
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources. [redacted]’ complaint states that RushCard holding her
funds from a gas station transaction. [redacted] also stated that she would
like for the funds to be released back to her RushCard account. Per previous response, On
October 23, 2015, a gas hold transaction for the amount of $52.20 was made on
[redacted] account. Gas holds are unable to be released sooner than the
expiration date. Per RushCard Cardholder Agreement, when the card is used at an automated fuel dispenser ("pay at the
pump"), the merchant may preauthorize the transaction amount (place a
hold) on the account. If you use your Card
at a restaurant, a hotel, for a car rental purchase, or for similar purchases,
the merchant or we may preauthorize the transaction amount for the purchase
amount. These merchants must settle first and then the transaction can
be released. We recommend that [redacted] contact the merchant to void the
transaction to release the funds back to her account. We appreciate [redacted]’s
feedback and once again we sincerely apologize for the inconvenience this
matter has caused. RushCard Customer Service
Although
UniRush, LLC who provides the RushCard prepaid services returned their claim in
a professional matter, I happen to hold examples of how they are not completely
to their word. I still have problems contacting customer service. I have called
three phone numbers for their location several times as of this morning and was
hung up on before reaching an agent, as their customer service agents are
delegated to 24/7 service. I was told that my prepaid debit card would arrive
on Tuesday, October 20th, 2015 via FedEx after a thirty dollar fee
to have “expedited shipping” in which today is now Wednesday, October 21, 2015,
and I still do not have my visa in which I had waited for.
The
system is not currently as up and running as they would like to uphold. The
system continues to crash upon logging into the system, in which I know that it
is not on m server end, as I try to access it from work, and from home. Upon
gaining access to my funds, I see that I have several of these “POS Domestic Country Fee - POS Terminal” in which I do not
recognize this and it does not provide much information, only a transaction ID.
These are charges that I had started to dispute until looking through my
financial records that I keep, to know where my money has been sent to.
I
do not see how they are placing a “Thank You” to myself as a card holder, as
they have announced their “Fee Holiday” as I obtain my transaction fees back to
me after pending and processing. I am unsure how this “Thank you” would apply
to me.
Upon
requesting someone to contact me about my visa, I wrote them at [email protected]. I had received a ticket
number with an explanation that someone will contact me within 12 hours, this
never happened. I never received a phone call, e-mail, fax, air drop over the
house stating they were remotely concerned about my card. This was the day that
I was on hold for two hours, and hung up on by an agent, and hung up on twice
otherwise. I have a phone log from my cell phone, but unfortunately I had used
the phone at work and tied up important calls that I needed take that day, all
so I could speak to an agent two hours later. I again today have written [email protected] hoping that I could get some
assistance in seeking where my debit card is located and I again received an
e-mail with another ticket number and a statement that “You will receive a response to your inquiry within 12 hours.
If your request requires more immediate assistance, please feel free to contact
us at the toll-free number below.”
I
have tried calling both phone numbers, and each time, I continue to get hung up
on before speaking to an agent. I have screenshots backdating to September 30th,
to where they said they were starting maintenance. This is on Facebook. As a
customer since 2013, described as “loyal” I never once received a text, an
e-mail, a phone call stating they were doing maintenance, only received one in
curiosity of the fact that I could resume using my card. This was on the 12th,
the day the system crashed.
Each
screenshot and actual photo I took I can provide a timestamp that explains the
date and the times that I have taken these photos if needed for proof. RushCard
still has yet to make things accordingly right with me.
Thanks.
– [redacted].
To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while...
dutifully protecting customer identities and resources. Darlene Cunningham’s complaint contends that Rush Card is holding her funds and not presenting access to her funds without any communication while being asked to process proper identification for a new card. On February *ST [redacted] called in the first time regarding the issue to activate her new card and the main issue appeared to be the new card was an older card that was resent out at the same time a new card that was being sent out. We offered the opportunity to send a new card and the customer only wanted an Express Cash Request through [redacted]. We can only for the State of [redacted] do an amount of 499.00 through [redacted]. We have made calls out on 2/6 and 2/7 in order to advise the customer about the amounts and not been able to get through the phone. The voice mail keeps letting us know the voice mail is not able to take messages at this time. We have placed through the Express cash for the customer for 499.00 and have went in and waived and reversed the Express Cash Fee of 30.00 for any inconvenience while [redacted] awaits her new card. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
[redacted] reversed the payment I've attached a pic or the email it wasn't my acct how did I benefit from it I never authorized the payment just because I use the address doesn't mean I benefited from anything
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I did not authorize those transactions as my employer provided a letter showing I was traveling and no where near [redacted] when my card was used. As I reported on noveNove16,2017 that my card was stolen along with my capital one and company card. I also requested all documents used for this investigation and decision from.unirush and they failed to provide it to me as they didn't complete an investigation and obtian documents and receipt from the merchants.I am entitled to my refund asap and this has been an ongoing issues and in provided many documents including my plane ticket and I had my employer send a letter showing I was traveling and away from [redacted]Thanks
Regards,
[redacted]
December 9, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 28, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per previous
response, On October 12, 2015, Ms.
[redacted] attempted to process a card to card transfer in the amount of $454.88
from card number ending in [redacted] to [redacted]. The card to card transfer failed and
the funds were not deducted from [redacted]’ RushCard account. Attached to the
complaint response is a screenshot of the failed transfer. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer...
identities and resources. On June 16th, 2016, [redacted] contacted UniRush to file a dispute claim. [redacted] said he lost his card on the 9th of June and fraudulent transactions were made using his card after that. He is disputing transaction made at [redacted] located in [redacted], [redacted] located in [redacted], [redacted] located in [redacted], [redacted] located in [redacted], and [redacted] located in [redacted]. [redacted] claim was denied because of what merchant provided. On June 29th, and July 08th, we contacted [redacted] and spoke with front desk. They confirmed [redacted] was present at the time of the transaction with his Rushcard and Identification card. Front desk confirmed anytime a transaction is made they have to check for identification. Based on that, and the documents provided we concluded no error occurred. We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I requested that uniRush pay my late fee/ reinstate fee for my bill I was late on. Due to the customer service rep not informing me details on my account incorrect balance when I first called in on the 23rd of December. When I called I was told they will fix it within 24 to 48hours. I called day after day for 8 days even faxing over a merchant letter to release any holds on my account. Per Rush policy a hold should be released the same day receipt of the merchant release is received. I confirmed with several reps from rush that my documents were received but they had to send a follow up to the higher up department. I'm requesting rush pay my 30.00 late fee along with my 100.00 reinstatement fee for my budget plan late payment. This issue isn't solve to my satisfaction
Regards,
[redacted]
Revdex.com: I've contacted rush several times about my refund and the representatives were so for sure I was getting my money back march.31.2017. March.15th I received a email saying they were suspending my account and was going to send me my remaining balance by a check of 1.40. I contacted rush to see why they suspended my account and they stated the dispute found an error and I will not be getting my money back after I provided them several information , even a police report.I've been contacting rush within the past 2weeks for them to send me a copy of my transactions for proof they will not do so. Won't even give me an explanation on why I cannot get my money back they let someone steal out of my account. Every time I asked to speak to a supervisor or the dispute team for an explanation they would hang up or have me on hold for so long to where I would hang up and have to call again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. I still have not received my direct deposit. I've already checked with my employer and rushcard has not...
returned anything. Rushcard reps did not give direct answers as to when and where my money is as I have missing funds.
Regards,
[redacted]
Tell us whyFebruary 7, 2018 VIA ONLINE SUBMISSION:Revdex.com 1 E. Fourth Street, Suite 600Cincinnati, OH 45202 Re: Consumer: [redacted]Complaint number:...
[redacted] Complaint date: February 5, 2018 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that after filing the dispute she was advised that a replacement card was needed. [redacted] states that after receiving the card he was unable to activate it. When he contacted RushCard customer service, he was advised the card was blocked. [redacted] would like his card to be expedited and all feeds returned to his account. Our records indicate that on January 27, 2018, a replacement card was issued. On February 5, 2018, [redacted] called and said that he could not activate the card and requested another replacement card. Another card was expedited and all fees were waived. Further, the additional $5.00 replacement card fee was also waived. On February 7, 2018 a RushCard Corporate Resolution Specialist attempted to call [redacted]. Left a detailed message and asked if he had any questions to let us know. We appreciate [redacted] feedback. RushCard, here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Sorry as you can see... The last response to you proceeded to finally get my phone call from a rude corporate rep. Not only did she hang up on me twice, my boss witnessed it, she also lack customer service. I see why their reps are the way they are. This is getting ridiculous. ... Why am I still sending the same documents to different people and still not getting no where. oh forgot to mention... My lights are now cut off. My bill due amount is over 353 dollars. When we started it was only $160 dollars due on the 10th. Can someone please get me my money now? I have no time for it to be sent to employer and then back to me(which should've been done at first). They have a way of sending it to me immediately and giving me access immediately. I need my lights back on and my money. 13 years of business and look at me smh smh
Regards,
[redacted]