December 21, 2015 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 8, 2015 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. On October 26, 2015, [redacted] direct deposit was received and posted to her RushCard account. The $25.00 courtesy credit was provided to [redacted] account for the inconvenience of the conversion. [redacted] received her direct deposit on the effective date. No other credits will be provided to [redacted] account. [redacted] account has a $0.00 balance therefore a bill payment will not be issued and her account has been closed per requested. We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversion. Our goal is to provide financial convenience supported by reliable customer service. RushCard Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It's a shame that I had to file a complaint in order to have access to my hard earned money. I feel that if I never filed this complaint Rush Card wild have never contacted me. I feel sorry for all of the people they are still in my situation and can't access their funds. If you read recent comments on their social media pages there are still thousands of customers with the same problem that I had. I was a customer since 2011 and I will NEVER use this service again or recommend this company to anyone. I'll tell the story of my horrible experience forever.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com: Rush Card keeps providing the same information and statements. They still haven't explained why they will not refund me my money that they let someone Steal , and why their was an error. Rush Card will not provide me any information, they still haven't even provided my transactions I requested for 3 weeks ago. They also sent me an email stating they suspended my account and there going to mail me my remaining balance of 1.40 by a check I still haven't received that check. They sent me that email a few weeks ago. That money someone stole from my account was my moving Money, now I am going to be homeless and pregnant.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
November 7, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number:...
[redacted] Complaint date: November 6, 2017 To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she contacted RushCard customer service to file a dispute and was advised that she needed a replacement card, but was not advised that the card would be deactivated/blocked. [redacted] also states that she was charged a $30 fee but did not receive the card. [redacted] is requesting a refund for the $30 expedited fee. Our records indicate that [redacted] contacted RushCard on 11/1/17 and filed a dispute. As a precautionary measure to prevent any additional unauthorized transactions being made a block is placed on the card and a replacement card is issued. On 11/2/17 [redacted] requested the replacement card be expedited, for a $30 fee. On 11/6/17, [redacted] contacted RushCard customer service stating she did not get the first card. Another replacement card was expedited, waiving the fee. On 11/7/17 after reviewing [redacted] account, a refund for the expedited fee of $30, and the card replacement fee of $4.95 for the first card replacement, was placed on the account. A RushCard corporate resolution specialist contacted [redacted] to advise her of this information. She indicated that this was satisfactory. We appreciate [redacted] feedback. Corporate Customer Service
Rushcard keeps telling all of us that they are still trying to fix their system and not allowing everyone access their money and then when it shows our correct balance in a few minutes it goes to 0. Can anybody do something about this company?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
On complaint [redacted] stated representative, she spoke to the representative; they told her she would get provisional credit after she sends the form back signed. However, she did not receive the funds. She said she had called multiple times and spoke with rude representatives and supervisors and...
was they placed on a long hold. RushCard keeps recorded of every call and action done to an account. When [redacted] contacts RushCard on October 16, 2016, to file a dispute, the agent stated to her that she would need sign form or write a statement of her claim in her words and send it back to RushCard. Nowhere on our record did the agent mentioned anything to [redacted] about provisional credit. In fact, [redacted] claim does not qualify for a provisional credit. [redacted] claim is being worked accordingly; RushCard has already initiated chargebacks, and the merchant has up to 45 days to respond. [redacted] from RushCard about her claim by January 16. We appreciate [redacted] feedback regarding this matter, she can reach out to us by calling the number on the back of her card if she has any questions about her claim. Tell us why here...
This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting...
customer identities and resources. In her compliant, [redacted] states her fiancé sent her $530 into her inactive RushCard account. She said the funds were debited out of her account. [redacted] is requesting for the funds to be put back into her account or send it back to her fiancé. Around the same time the funds were transferred into [redacted] account. RushCard was notified that the funds transferred were unauthorized. Due to privacy regulation, we cannot disclose the sender’s information. Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
I would be happy to have accepted theim returning the deposit to the [redacted]. In there response they stated that they recieved the deposit on 02/02/2016, then they say that on02/01/2016 they returned the deposit. How can that be that they returned a deposit on 02/01/2016 when the deposit was not posted until 02/02/2016? That makes absolutely no sense at all . Here we are and it is 02/09/2016 and the deposit has not been returned to the [redacted]. First there would show a return fee of $20.00 when a deposit is returned to the issuer. I want proof that they have returned the deposit to the. [redacted].[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. No I haven't I got my money from my rush card account. I'm still waiting and it's almost 2 weeks.
Regards,
[redacted]
November 20, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access to
her funds and account information. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.On October 17,
2015, a gas hold transaction for the amount of $26.03 was made on [redacted] RushCard
account. Per RushCard Cardholder Agreement, when
the card is used at an automated fuel dispenser ("pay at the pump"),
the merchant may preauthorize the transaction amount (place a hold) on the
account. If you use your Card at a
restaurant, a hotel, for a car rental purchase, or for similar purchases, the
merchant or we may preauthorize the transaction amount for the purchase amount. These merchants must settle first and then the transaction can be released. [redacted] received her funds on the expiration date, October 25, 2015. [redacted] was
not charged an additional $140.00. The preauthorization hold was released and
the $26.03 settled on the account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: [redacted]
June 8, 2015
We received [redacted] complaint
regarding access to her funds and the level of customer service received. Rush Card logs all customer contact and
activity associated with financial cards.
On 5/3/2015 [redacted] contacted
RushCard customer service to notify us of multiple unauthorized transactions
from [redacted]. We received the written dispute form back on 5/11/2015 and a
provisional credit in the total amount of $126.08 has been issued onto [redacted]
[redacted]’s account. The
dispute time frame can take up to 90 days. [redacted] will be sent a letter to
the address on file, informing her of the outcome of her dispute claim that she
has filed. [redacted] will need to allow the 90 days to investigate her
claim. If [redacted] has discovered any
additional unauthorized transactions on her account, we advise her to contact
RushCard Customer Service Dispute Department to file a claim.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I called rush card on feb.3,2016 to see what was going on with my dispute I was notified that my dispute was denied and basically that the merchant of super 8 can keep my $100.00 because they say they did not recieve my signed error allegation form but in responses to my report to the Revdex.com and when I called they said that they did recieve my signed error form. Then I spoke with a supervisor and he stated that they ruled in the merchants favor because they refunded me and I let them know that it was not my fault not the merchants fault that my money was not recieved it was rush cards fault because I never got it after it had been refunded to my rush card by the merchant. The mistake was on rush card not anyone else and then I asked the supervisor "that means the merchant can keep my money?" And he says right out of his mouth yes they can and if I don't agree than I can open another dispute. This is not right at all and I knew this would happen. This company and some of their employees are full of crap and they do not care about their customers nor do they care about what they do. This is very ridiculous and I will not be dealing with this company anymore and I am looking into suing them. I don't care if it's just $100.00 it's my money and they know they are wrong for doing what they are doing
Regards,
[redacted]
November 17, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: November 9, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We worked around the
clock to resolve these problems. At this
time, our system is up and running and [redacted] has access to her funds and
account information. We are proactively reaching out to our customers who were impacted
by the outage and confirming that their cards are working properly. In
addition, as a Thank You to our cardholders for sticking with us, we have
announced a Fee Holiday beginning November 1, 2015 and continuing through
February 29, 2016. For more details,
please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
March 16, 2016 VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on March 1, 2016. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted]’s complaint states that she was charged for a monthly fee on her RushCard account. [redacted] also stated that she should be refunded $5.95. On October 17, 2013, [redacted] applied for a RushCard account ending in [redacted] and was enrolled to Rush Unlimited Plan. [redacted] also signed up via website for the $7.95 Rush Unlimited Plan which is accessed on the first of every month. There is no record stating that [redacted] updated her Rush Unlimited Plan to the Pay As You Go Plan. After the Free Fee Holiday ending on February 29, 2016, [redacted] RushCard account was charged $0.62 for a partial monthly fee. [redacted] contacted RushCard Customer Service and was advised the fees are working effectively but as a courtesy the partial monthly fee was credited back to [redacted] RushCard account. On March 1, 2016, [redacted] requested to close her RushCard account. On March 7, 2016, A RushCard Customer Service Specialist attempted to contact [redacted] to advise a $5.95 fee was not deducted from her account but as a courtesy we have issued a $5.95 credit via bill payment to the address on the account. Attached to the complaint response is a screenshot of fees that were charged to [redacted] account. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. RushCard Corporate Customer Service
Revdex.com:
I don't understand why I keep rejecting the complaint and the business keeps replying back with the same exact email. They claimed to have tried to reach me but I have my phone records and there was no attempt to call me.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,
[redacted]
December 12, 2016 VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4th STE 600 Cincinnati Ohio 45202 Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted] on December 7, 2016. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she has not received a $25.00 credit that she was promised for the UNCLERUSH promotion. [redacted] also states that she wants a total refund. On December 3, 2016, [redacted] contacted RushCard customer service and was educated on the promotion qualifications. In order to receive the second $25.00 of the Uncle Rush promotion [redacted] will need to have a direct deposit of $100.00 or more post to her account. The deposit amount will need to be in total allocations not separate direct deposits. We attempted to contact [redacted] on December 9, 2016 to advise of the previous information. We appreciate [redacted] feedback. Our goal is to create promotions that are easy to complete and deliver financial convenience supported by reliable customer service. RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I did receive the $20 credit and my direct deposit. But it doesn't solve the fact that I still don't have direct access to cash. My card was damaged and have been damaged for a while now. But I have another card on my account to which I transfer my money to. I have paid so many transfer fees transfering cash to my girlfriend Rush card until its ridiculous!! But I don't mind.I explained that to the customer service Representative on the phone but not the Corporate employee who contacted me.There's no need to order a card since I have another card to actually use on my account. Also, there is no way possible to get cash. I have to use my debit card number that I had to dig out of a stack of papers, online to pay for anything I need. Except gas. My water services was disconnected, I can't pay a ride to work because I have no access to cash. I did explain to the Corporate Customer Service Representative that I was using a loaner vehicle to get to work and that I was suppose to try and buy a car with my very next I paycheck. The plan was to spend $250 on a down payment for the car and $71 on my water bill. But with no access to transportation and Cash my water got disconnected and incurred a higher fee and no car but, instead a stack of I.O.U's..I still have $147 in my account that I owe out and no access to it. Had I for seen this tradegy with Rush Card, I would have used another source for my direct deposit. But I trusted that Rush card would have this whole thing straightened out by now..
This has caused me a headache and my life has been altered temporarily as a result of this change from Rush card. All I need is for them to either transfer my $147.17 from my card ending in [redacted] to card number [redacted] or apply a credit in the amount of $147.17 to my card ending in [redacted] and close or block my account ending in [redacted] So that I can be done with this whole company.
It takes a long time to get a Representative on the phone, one time my account was over drafted $103 due to a faulty ATM transaction and the representative told me the problem would work itself out if I transferred money to the over drafted account..It never did. Also there was the time when there was a porn hotline number in place of their customer service number on the app as well as online.My girlfriend made a report of it and they never contacted her back in regards to it. This just don't seem like a company I want to further entrust my money with.
Regards,
[redacted]
November 25, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: November 20, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. On November 25,
2015, [redacted] was credited $160.00 to her RushCard account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 18, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
December 21, 2015 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 8, 2015 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. On October 26, 2015, [redacted] direct deposit was received and posted to her RushCard account. The $25.00 courtesy credit was provided to [redacted] account for the inconvenience of the conversion. [redacted] received her direct deposit on the effective date. No other credits will be provided to [redacted] account. [redacted] account has a $0.00 balance therefore a bill payment will not be issued and her account has been closed per requested. We appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversion. Our goal is to provide financial convenience supported by reliable customer service. RushCard Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It's a shame that I had to file a complaint in order to have access to my hard earned money. I feel that if I never filed this complaint Rush Card wild have never contacted me. I feel sorry for all of the people they are still in my situation and can't access their funds. If you read recent comments on their social media pages there are still thousands of customers with the same problem that I had. I was a customer since 2011 and I will NEVER use this service again or recommend this company to anyone. I'll tell the story of my horrible experience forever.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com: Rush Card keeps providing the same information and statements. They still haven't explained why they will not refund me my money that they let someone Steal , and why their was an error. Rush Card will not provide me any information, they still haven't even provided my transactions I requested for 3 weeks ago. They also sent me an email stating they suspended my account and there going to mail me my remaining balance of 1.40 by a check I still haven't received that check. They sent me that email a few weeks ago. That money someone stole from my account was my moving Money, now I am going to be homeless and pregnant.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
November 7, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number:...
[redacted] Complaint date: November 6, 2017 To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she contacted RushCard customer service to file a dispute and was advised that she needed a replacement card, but was not advised that the card would be deactivated/blocked. [redacted] also states that she was charged a $30 fee but did not receive the card. [redacted] is requesting a refund for the $30 expedited fee. Our records indicate that [redacted] contacted RushCard on 11/1/17 and filed a dispute. As a precautionary measure to prevent any additional unauthorized transactions being made a block is placed on the card and a replacement card is issued. On 11/2/17 [redacted] requested the replacement card be expedited, for a $30 fee. On 11/6/17, [redacted] contacted RushCard customer service stating she did not get the first card. Another replacement card was expedited, waiving the fee. On 11/7/17 after reviewing [redacted] account, a refund for the expedited fee of $30, and the card replacement fee of $4.95 for the first card replacement, was placed on the account. A RushCard corporate resolution specialist contacted [redacted] to advise her of this information. She indicated that this was satisfactory. We appreciate [redacted] feedback. Corporate Customer Service
Rushcard keeps telling all of us that they are still trying to fix their system and not allowing everyone access their money and then when it shows our correct balance in a few minutes it goes to 0. Can anybody do something about this company?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
On complaint [redacted] stated representative, she spoke to the representative; they told her she would get provisional credit after she sends the form back signed. However, she did not receive the funds. She said she had called multiple times and spoke with rude representatives and supervisors and...
was they placed on a long hold. RushCard keeps recorded of every call and action done to an account. When [redacted] contacts RushCard on October 16, 2016, to file a dispute, the agent stated to her that she would need sign form or write a statement of her claim in her words and send it back to RushCard. Nowhere on our record did the agent mentioned anything to [redacted] about provisional credit. In fact, [redacted] claim does not qualify for a provisional credit. [redacted] claim is being worked accordingly; RushCard has already initiated chargebacks, and the merchant has up to 45 days to respond. [redacted] from RushCard about her claim by January 16. We appreciate [redacted] feedback regarding this matter, she can reach out to us by calling the number on the back of her card if she has any questions about her claim. Tell us why here...
This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting...
customer identities and resources. In her compliant, [redacted] states her fiancé sent her $530 into her inactive RushCard account. She said the funds were debited out of her account. [redacted] is requesting for the funds to be put back into her account or send it back to her fiancé. Around the same time the funds were transferred into [redacted] account. RushCard was notified that the funds transferred were unauthorized. Due to privacy regulation, we cannot disclose the sender’s information. Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
I would be happy to have accepted theim returning the deposit to the [redacted]. In there response they stated that they recieved the deposit on 02/02/2016, then they say that on02/01/2016 they returned the deposit. How can that be that they returned a deposit on 02/01/2016 when the deposit was not posted until 02/02/2016? That makes absolutely no sense at all . Here we are and it is 02/09/2016 and the deposit has not been returned to the [redacted]. First there would show a return fee of $20.00 when a deposit is returned to the issuer. I want proof that they have returned the deposit to the. [redacted].[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. No I haven't I got my money from my rush card account. I'm still waiting and it's almost 2 weeks.
Regards,
[redacted]
November 20, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access to
her funds and account information. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.On October 17,
2015, a gas hold transaction for the amount of $26.03 was made on [redacted] RushCard
account. Per RushCard Cardholder Agreement, when
the card is used at an automated fuel dispenser ("pay at the pump"),
the merchant may preauthorize the transaction amount (place a hold) on the
account. If you use your Card at a
restaurant, a hotel, for a car rental purchase, or for similar purchases, the
merchant or we may preauthorize the transaction amount for the purchase amount. These merchants must settle first and then the transaction can be released. [redacted] received her funds on the expiration date, October 25, 2015. [redacted] was
not charged an additional $140.00. The preauthorization hold was released and
the $26.03 settled on the account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: [redacted]
June 8, 2015
We received [redacted] complaint
regarding access to her funds and the level of customer service received. Rush Card logs all customer contact and
activity associated with financial cards.
On 5/3/2015 [redacted] contacted
RushCard customer service to notify us of multiple unauthorized transactions
from [redacted]. We received the written dispute form back on 5/11/2015 and a
provisional credit in the total amount of $126.08 has been issued onto [redacted]
[redacted]’s account. The
dispute time frame can take up to 90 days. [redacted] will be sent a letter to
the address on file, informing her of the outcome of her dispute claim that she
has filed. [redacted] will need to allow the 90 days to investigate her
claim. If [redacted] has discovered any
additional unauthorized transactions on her account, we advise her to contact
RushCard Customer Service Dispute Department to file a claim.
We appreciate [redacted]
feedback.
Regards,
[redacted]
Customer Service Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I called rush card on feb.3,2016 to see what was going on with my dispute I was notified that my dispute was denied and basically that the merchant of super 8 can keep my $100.00 because they say they did not recieve my signed error allegation form but in responses to my report to the Revdex.com and when I called they said that they did recieve my signed error form. Then I spoke with a supervisor and he stated that they ruled in the merchants favor because they refunded me and I let them know that it was not my fault not the merchants fault that my money was not recieved it was rush cards fault because I never got it after it had been refunded to my rush card by the merchant. The mistake was on rush card not anyone else and then I asked the supervisor "that means the merchant can keep my money?" And he says right out of his mouth yes they can and if I don't agree than I can open another dispute. This is not right at all and I knew this would happen. This company and some of their employees are full of crap and they do not care about their customers nor do they care about what they do. This is very ridiculous and I will not be dealing with this company anymore and I am looking into suing them. I don't care if it's just $100.00 it's my money and they know they are wrong for doing what they are doing
Regards,
[redacted]
November 17, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: November 9, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We worked around the
clock to resolve these problems. At this
time, our system is up and running and [redacted] has access to her funds and
account information. We are proactively reaching out to our customers who were impacted
by the outage and confirming that their cards are working properly. In
addition, as a Thank You to our cardholders for sticking with us, we have
announced a Fee Holiday beginning November 1, 2015 and continuing through
February 29, 2016. For more details,
please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
March 16, 2016 VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on March 1, 2016. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted]’s complaint states that she was charged for a monthly fee on her RushCard account. [redacted] also stated that she should be refunded $5.95. On October 17, 2013, [redacted] applied for a RushCard account ending in [redacted] and was enrolled to Rush Unlimited Plan. [redacted] also signed up via website for the $7.95 Rush Unlimited Plan which is accessed on the first of every month. There is no record stating that [redacted] updated her Rush Unlimited Plan to the Pay As You Go Plan. After the Free Fee Holiday ending on February 29, 2016, [redacted] RushCard account was charged $0.62 for a partial monthly fee. [redacted] contacted RushCard Customer Service and was advised the fees are working effectively but as a courtesy the partial monthly fee was credited back to [redacted] RushCard account. On March 1, 2016, [redacted] requested to close her RushCard account. On March 7, 2016, A RushCard Customer Service Specialist attempted to contact [redacted] to advise a $5.95 fee was not deducted from her account but as a courtesy we have issued a $5.95 credit via bill payment to the address on the account. Attached to the complaint response is a screenshot of fees that were charged to [redacted] account. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. RushCard Corporate Customer Service
Revdex.com:
I don't understand why I keep rejecting the complaint and the business keeps replying back with the same exact email. They claimed to have tried to reach me but I have my phone records and there was no attempt to call me.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,
[redacted]
December 12, 2016 VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4th STE 600 Cincinnati Ohio 45202 Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted] on December 7, 2016. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she has not received a $25.00 credit that she was promised for the UNCLERUSH promotion. [redacted] also states that she wants a total refund. On December 3, 2016, [redacted] contacted RushCard customer service and was educated on the promotion qualifications. In order to receive the second $25.00 of the Uncle Rush promotion [redacted] will need to have a direct deposit of $100.00 or more post to her account. The deposit amount will need to be in total allocations not separate direct deposits. We attempted to contact [redacted] on December 9, 2016 to advise of the previous information. We appreciate [redacted] feedback. Our goal is to create promotions that are easy to complete and deliver financial convenience supported by reliable customer service. RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I did receive the $20 credit and my direct deposit. But it doesn't solve the fact that I still don't have direct access to cash. My card was damaged and have been damaged for a while now. But I have another card on my account to which I transfer my money to. I have paid so many transfer fees transfering cash to my girlfriend Rush card until its ridiculous!! But I don't mind.I explained that to the customer service Representative on the phone but not the Corporate employee who contacted me.There's no need to order a card since I have another card to actually use on my account. Also, there is no way possible to get cash. I have to use my debit card number that I had to dig out of a stack of papers, online to pay for anything I need. Except gas. My water services was disconnected, I can't pay a ride to work because I have no access to cash. I did explain to the Corporate Customer Service Representative that I was using a loaner vehicle to get to work and that I was suppose to try and buy a car with my very next I paycheck. The plan was to spend $250 on a down payment for the car and $71 on my water bill. But with no access to transportation and Cash my water got disconnected and incurred a higher fee and no car but, instead a stack of I.O.U's..I still have $147 in my account that I owe out and no access to it. Had I for seen this tradegy with Rush Card, I would have used another source for my direct deposit. But I trusted that Rush card would have this whole thing straightened out by now..
This has caused me a headache and my life has been altered temporarily as a result of this change from Rush card. All I need is for them to either transfer my $147.17 from my card ending in [redacted] to card number [redacted] or apply a credit in the amount of $147.17 to my card ending in [redacted] and close or block my account ending in [redacted] So that I can be done with this whole company.
It takes a long time to get a Representative on the phone, one time my account was over drafted $103 due to a faulty ATM transaction and the representative told me the problem would work itself out if I transferred money to the over drafted account..It never did. Also there was the time when there was a porn hotline number in place of their customer service number on the app as well as online.My girlfriend made a report of it and they never contacted her back in regards to it. This just don't seem like a company I want to further entrust my money with.
Regards,
[redacted]
November 25, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: November 20, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. On November 25,
2015, [redacted] was credited $160.00 to her RushCard account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 18, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service