February 28, 2018 VIA ONLINE SUBMISSION: Revdex.com 1 E 4th STE 600 Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted]...
Complaint date: February 21, 2018 To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she has not received her payroll direct deposit. She further states that she usually gets her deposit on Monday, however, she did not get her deposit on 2/19/18 because of the holiday. [redacted] says it is now her pay day 2/21/18 and she has still not received her deposit. [redacted] is requesting her money immediately. Per our Cardholder Agreement, Direct Deposit/ACH, usually same day as received; may be up to 2 days early based upon source of the direct deposit and the timing of the payer funding. On 2/20/18 [redacted] contacted RushCard customer service to inquire about her payroll deposit. [redacted] was advised that RushCard had not received her direct deposit yet. [redacted] called our customer service department again on 2/21 &22/18 and was advised again that we have yet to receive a direct deposit. On 2/28/18 a corporate resolution specialist contacted [redacted] to advise her she might want to contact her employer to have them trace her deposit, since we still don’t show a direct deposit for her. We also wanted to get clarification on her the deposit process from her employer. [redacted] was at work and indicated she would need to call us back. A callback number was provided. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
This is the email I sent them 3 days ago. INCORRECT BALANCE ON MY CARD. My name is [redacted] and my card balance has double charges on it. I am tired of this and if my card is not fixed by tomorrow, I plan on stopping my direct deposit and card usage. [redacted]...
[redacted]###-###-####SSN: last 4 - [redacted]Card last 4 - [redacted]: charge for 35.87 already posted on October 2, 2015. Double post pending[redacted] charge for 96.45 already posted on October 17, 2015. Double post pending I called [redacted] today and they said they did not charge my card two times. I only paid them 1 time. The charge on the 14th in YOUR ERROR. My money was not even available that day. My direct deposit did not post until last in the afternoon of October 15, 2015. FIX MY MONEY. Then I sent them this email: OK - I need my balance fixed: PENDING CHARGE TRANSACTION - [redacted] - [redacted] is a duplicate charge. It cleared on 10/02/2015. [redacted] TRANSACTION - [redacted] - is a duplicate charge or error charge. I have talked to several people and left over 10 messages. I need these amounts cleared. I have to go to airport tomorrow and check my bags. This is holding up my money. ALSO - they did not deposit my payroll timely on my payday.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint
I sent in paperwork to show that rushcard has been lying I contacted them beforwe nov 25 the job just wasnt done before then the correct way all my calls are monitored and recorded as well and they told me 45 days long time ago. the merchant shouldnt have been able to settle to begin with if I contcated my banking institution while it was pending with concerns
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
First all lets start with the truth here Rush card stated to me there fax machine was down so how can any company fax anything to them second the hold was for 3 to 5 days as they stated here they gave me my money back 11 days after the hold was placed which any bank out here give you your money back in this time frame not 11 days later no one holds your money for this long federal banking laws state 3 to 5 days so how are they above the law and how can we fax when there fax is down they told me to call the company and have it emailed to them however no email address was provided they are going to keep going around the truth here and they will continue to lie to cover up there lies more lies from this company then any other out here let them tell the truth for a change they stated :the fax is down: hyow can a fax be sent when its broken explain this
In [redacted] complaint, she states she was told she would be getting provision credit for the transactions she disputed on March 21, 2017. [redacted] is asking for a refund. Our records indicate on March 21, 2017, [redacted] contacted RushCard to file a dispute on two transactions totaling...
$2,200.00 with [redacted] claimed she returned the vehicle back to the company, however, they did not issue her a refund. [redacted] was told how disputes works and not provisional credit. In fact, [redacted] dispute does not qualify for provisional credit. A chargeback was submitted on behalf of [redacted]. At this time, we are currently waiting for the documents from the merchant. Also, we have reached out to [redacted] and spoke with the General Manager, he confirmed [redacted] vehicle was repossessed for failure to make payments and that she currently has a remaining balance of $186.00. We will forward documentation we receive to [redacted]
October 31,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 25, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
[redacted] are not the one's holding my funds. rush card is the company that's holding the funds, I've been trying to contact this representative that has left a voicemail, and since then I haven't heard anything
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I haven't been contacted by Rush Card, my cards are still inactive, my money is still gone, and when you call the 800 number, you can't get through. This is unlawful and inhumane.
Regards,
[redacted]
November 9, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access to
her funds and account information. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I just want my money they told me this matter would be resolved in 10 business days an its been longer .now they say 45 to 60 days that's not right.
Regards,
[redacted]
October 28,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Rush card lied to its card holders on [redacted] and [redacted] saying the issues where fixed. I was liked out of my account for over two weeks without access to my finds and I am still missing $21.00 that was in pending staid when I called rush to have them unlock the charge that was charged twice. One posted and one was still pending (and no this was not the merchant issue it was a rush card issues) after that was fixed I was then locked out of my account and unable to use my funds. I want the $21 that is missing returned to my account and if you review rush cards [redacted] and [redacted] pages you should see not a "few" card holder issues you will see 1000's of complaints. The answer they gave you is a stock answer I bet they are using for other complaints as well. I want my $21 returned and I want compensation for the time I was unable to use my funds causing me hardship as they locked my funds and I could not pay my bills.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. A copy of my driver's license, a letter from the [redacted] D.O.L. stating that it is against the law for me to send in my CDL L I cense, copy of Social Security Card and my [redacted] Cable bill dated 5/1/15 was issued to this company. I am not sure why this company is refusing to cancel my account and issue a check for the amount my employer deposited to this account on 4/22/15. The only reason I can see that they are refusing to send me my money is so they can continue to steal my money and charge me the monthly fee. I am tired of fighting with this company over money that is mine. I am tired of this company stealing my money.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
November 16, 2015VIA ONLINE SUBMI[redacted]ON:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: November 7, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We worked around the
clock to resolve these problems. At this
time, our system is up and running and [redacted] has access to her funds and
account information. We are proactively reaching out to our customers who were impacted
by the outage and confirming that their cards are working properly. In
addition, as a Thank You to our cardholders for sticking with us, we have
announced a Fee Holiday beginning November 1, 2015 and continuing through
February 29, 2016. For more details,
please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
July 24, 2017 VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4th STE 600 Cincinnati Ohio 45202 Re: Complaint # [redacted] Consumer: [redacted] ...
To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted], which the Revdex.com® (“Revdex.com”) received from Toni Bills, on July 22, 2017. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that RushCard would not release an authorization gas hold for $76.00 that was made on July 12, 2017. On July 12, 2017 RushCard received an authorization gas hold on [redacted] RushCard account ending in [redacted] for $76.00. Per RushCard’s terms and conditions, when the card is used at an automated fuel dispenser ("pay at the pump"), the merchant may preauthorize the transaction amount (place a hold) on the account of up to $100.00 or more. Any preauthorization amount will place a “hold” on the available funds until the merchant sends us the final payment amount of the customer’s purchase. Once the final payment amount is received, the preauthorization amount on hold should be removed. We show the final payment was received and the preauthorization was released. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused. RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
February 28, 2018 VIA ONLINE SUBMISSION: Revdex.com 1 E 4th STE 600 Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted]...
Complaint date: February 21, 2018 To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she has not received her payroll direct deposit. She further states that she usually gets her deposit on Monday, however, she did not get her deposit on 2/19/18 because of the holiday. [redacted] says it is now her pay day 2/21/18 and she has still not received her deposit. [redacted] is requesting her money immediately. Per our Cardholder Agreement, Direct Deposit/ACH, usually same day as received; may be up to 2 days early based upon source of the direct deposit and the timing of the payer funding. On 2/20/18 [redacted] contacted RushCard customer service to inquire about her payroll deposit. [redacted] was advised that RushCard had not received her direct deposit yet. [redacted] called our customer service department again on 2/21 &22/18 and was advised again that we have yet to receive a direct deposit. On 2/28/18 a corporate resolution specialist contacted [redacted] to advise her she might want to contact her employer to have them trace her deposit, since we still don’t show a direct deposit for her. We also wanted to get clarification on her the deposit process from her employer. [redacted] was at work and indicated she would need to call us back. A callback number was provided. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
This is the email I sent them 3 days ago. INCORRECT BALANCE ON MY CARD. My name is [redacted] and my card balance has double charges on it. I am tired of this and if my card is not fixed by tomorrow, I plan on stopping my direct deposit and card usage. [redacted]...
[redacted]###-###-####SSN: last 4 - [redacted]Card last 4 - [redacted]: charge for 35.87 already posted on October 2, 2015. Double post pending[redacted] charge for 96.45 already posted on October 17, 2015. Double post pending I called [redacted] today and they said they did not charge my card two times. I only paid them 1 time. The charge on the 14th in YOUR ERROR. My money was not even available that day. My direct deposit did not post until last in the afternoon of October 15, 2015. FIX MY MONEY. Then I sent them this email: OK - I need my balance fixed: PENDING CHARGE TRANSACTION - [redacted] - [redacted] is a duplicate charge. It cleared on 10/02/2015. [redacted] TRANSACTION - [redacted] - is a duplicate charge or error charge. I have talked to several people and left over 10 messages. I need these amounts cleared. I have to go to airport tomorrow and check my bags. This is holding up my money. ALSO - they did not deposit my payroll timely on my payday.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint
I sent in paperwork to show that rushcard has been lying I contacted them beforwe nov 25 the job just wasnt done before then the correct way all my calls are monitored and recorded as well and they told me 45 days long time ago. the merchant shouldnt have been able to settle to begin with if I contcated my banking institution while it was pending with concerns
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
First all lets start with the truth here Rush card stated to me there fax machine was down so how can any company fax anything to them second the hold was for 3 to 5 days as they stated here they gave me my money back 11 days after the hold was placed which any bank out here give you your money back in this time frame not 11 days later no one holds your money for this long federal banking laws state 3 to 5 days so how are they above the law and how can we fax when there fax is down they told me to call the company and have it emailed to them however no email address was provided they are going to keep going around the truth here and they will continue to lie to cover up there lies more lies from this company then any other out here let them tell the truth for a change they stated :the fax is down: hyow can a fax be sent when its broken explain this
In [redacted] complaint, she states she was told she would be getting provision credit for the transactions she disputed on March 21, 2017. [redacted] is asking for a refund. Our records indicate on March 21, 2017, [redacted] contacted RushCard to file a dispute on two transactions totaling...
$2,200.00 with [redacted] claimed she returned the vehicle back to the company, however, they did not issue her a refund. [redacted] was told how disputes works and not provisional credit. In fact, [redacted] dispute does not qualify for provisional credit. A chargeback was submitted on behalf of [redacted]. At this time, we are currently waiting for the documents from the merchant. Also, we have reached out to [redacted] and spoke with the General Manager, he confirmed [redacted] vehicle was repossessed for failure to make payments and that she currently has a remaining balance of $186.00. We will forward documentation we receive to [redacted]
October 31,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 25, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
[redacted] are not the one's holding my funds. rush card is the company that's holding the funds, I've been trying to contact this representative that has left a voicemail, and since then I haven't heard anything
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I haven't been contacted by Rush Card, my cards are still inactive, my money is still gone, and when you call the 800 number, you can't get through. This is unlawful and inhumane.
Regards,
[redacted]
November 9, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access to
her funds and account information. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I just want my money they told me this matter would be resolved in 10 business days an its been longer .now they say 45 to 60 days that's not right.
Regards,
[redacted]
October 28,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Rush card lied to its card holders on [redacted] and [redacted] saying the issues where fixed. I was liked out of my account for over two weeks without access to my finds and I am still missing $21.00 that was in pending staid when I called rush to have them unlock the charge that was charged twice. One posted and one was still pending (and no this was not the merchant issue it was a rush card issues) after that was fixed I was then locked out of my account and unable to use my funds. I want the $21 that is missing returned to my account and if you review rush cards [redacted] and [redacted] pages you should see not a "few" card holder issues you will see 1000's of complaints. The answer they gave you is a stock answer I bet they are using for other complaints as well. I want my $21 returned and I want compensation for the time I was unable to use my funds causing me hardship as they locked my funds and I could not pay my bills.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. A copy of my driver's license, a letter from the [redacted] D.O.L. stating that it is against the law for me to send in my CDL L I cense, copy of Social Security Card and my [redacted] Cable bill dated 5/1/15 was issued to this company. I am not sure why this company is refusing to cancel my account and issue a check for the amount my employer deposited to this account on 4/22/15. The only reason I can see that they are refusing to send me my money is so they can continue to steal my money and charge me the monthly fee. I am tired of fighting with this company over money that is mine. I am tired of this company stealing my money.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
November 16, 2015VIA ONLINE SUBMI[redacted]ON:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: November 7, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We worked around the
clock to resolve these problems. At this
time, our system is up and running and [redacted] has access to her funds and
account information. We are proactively reaching out to our customers who were impacted
by the outage and confirming that their cards are working properly. In
addition, as a Thank You to our cardholders for sticking with us, we have
announced a Fee Holiday beginning November 1, 2015 and continuing through
February 29, 2016. For more details,
please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
July 24, 2017 VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4th STE 600 Cincinnati Ohio 45202 Re: Complaint # [redacted] Consumer: [redacted] ...
To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted], which the Revdex.com® (“Revdex.com”) received from Toni Bills, on July 22, 2017. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that RushCard would not release an authorization gas hold for $76.00 that was made on July 12, 2017. On July 12, 2017 RushCard received an authorization gas hold on [redacted] RushCard account ending in [redacted] for $76.00. Per RushCard’s terms and conditions, when the card is used at an automated fuel dispenser ("pay at the pump"), the merchant may preauthorize the transaction amount (place a hold) on the account of up to $100.00 or more. Any preauthorization amount will place a “hold” on the available funds until the merchant sends us the final payment amount of the customer’s purchase. Once the final payment amount is received, the preauthorization amount on hold should be removed. We show the final payment was received and the preauthorization was released. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused. RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]