Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
November 13, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per
response, at this time, our system is up and running and cardholders have
access to their funds and account information.
We are proactively reaching out to our customers who were impacted by
the outage and confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
March 2, 2018 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Consumer: [redacted] Complaint number: [redacted] Complaint date: 2/26/2018 To Whom It May Concern: This letter is in response to the consumer...
complaint number referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted]’s complaint contends that RushCard has been holding his money and blocked his card for no reason. [redacted] is requesting that RushCard let him have his money. Our records indicate that on 1/28/18, [redacted] RushCard ending in [redacted] was blocked due to failed verification. [redacted] failed RushCard’s verification process. As per the RushCard Cardholder Agreement, RushCard requested proof of identity. [redacted] was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last 30 days. On 3/1/18, [redacted] documentation was reviewed and a replacement card was expedited to the address on file. On 3/2/18, a corporate resolution specialist contacted [redacted] to advise him of this. [redacted] indicated that he was satisfied with the resolution. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
April 25, 2016
VIA ONLINE SUBMISSION:
RevDex.com
7 W Seventh St
Suite 1600
Cincinnati Ohio
45202
Re: Consumer: [redacted]...
Complaint number: [redacted]
Complaint date: April 21, 2016
To Whom It May
Concern:
This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information.
[redacted] complaint contends that he would like his accounts with RushCard
closed and a letter of confirmation.
On
April 21, 2016 the account ending in [redacted] was closed per [redacted]
request. RushCard does not have any open
accounts for [redacted]. On April 22,
2016 a corporate customer service specialist attempted to contact [redacted]
to provide this information
We appreciate [redacted]
feedback.
RushCard Corporate
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. This still does not solve my situation. I had late fees assessed and my account balance email was incorrect. If the system is so called up and running then why there is consumers still having issues going on the third week A fee holiday does not and will not resolve the issue.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Hello, to whom it may concern. Thank you for following up on this matter for me. However I am not ok, nor satisfied with the reply they gave me. Rushcard is acting as if during their technical difficulties and errors that issues have not arose. I am glad they they worked on a solution to every-ones problem. MY ISSUE is that AFTER my money finally came through they ended up taking a processor credit FROM ME. on their end they are showing their system has it recorded as they sent me the payment twice. ok I understand that and I get what they are trying to tell me. HOWEVER I DID NOT RECEIVE THAT PAYMENT TWICE ON MY CARD. I RECEIVED IT ONLY ONE TIME WHICH WAS MY PAY FOR 2 WEEKS OF WORK. so I truly believe that on their part it is an error. I have been a loyal customer to them for a few years and they TOOK MY PAY just because it shows they sent it twice. Im not arguing that it may show it, BUT I DID NOT. REPEAT DID NOT RECEIVE IT ON MY DEBIT CARD ENDING IN [redacted] TWICE. ONLY ONCE WHICH WAS MY PAY AND I WOULD LIKE MY $134.77 BACK IMMEDIATELY. They were having errors so how can they say their system cant glich and say it was sent twice. I could care less about that. but I do want my money that they took because of an error
Regards,
[redacted]
The Revdex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202-2468
RE:
Case [redacted]
May 1, 2015
We received [redacted] complaint
regarding access to her funds and the level of customer service received due to
his card being...
blocked. RushCard logs
all customer contact and activity associated with financial cards.
RushCard’s standard operating procedures
require that we monitor our customer accounts for compliance, suspicious activity,
account take over, fraudulent activity and to protect the integrity of RushCard
as a business and our customer accounts.
On 4/26/2015 [redacted] card was blocked due to possible account take over. Per process and
procedure we have asked [redacted] to provide us verification documentation
(valid State issued ID/Driver’s License, SS card, and proof of address – dated
within the last 30 days). I am showing that [redacted] has sent in all the
required documentation and they were forwarded to the corporate office for
review. On 4/28/2015 Corporate has
reviewed documents and [redacted] card has been unblocked. We apologize for
any inconvenience and frustration this may have caused [redacted] Starkey.
We appreciate
[redacted] feedback. Our goal is to make sure we not only protect our
members but also protect the integrity of RushCard.
Regards,
[redacted]
Customer Service Specialist
December 7, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 22, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per
response, On October 25, 2015, [redacted] filed an unauthorized transaction
dispute regarding a $300.01 charge on her RushCard account. On October 26, 2015, the RushCard dispute
team received a signed unauthorized transaction dispute form from [redacted]. Per RushCard Cardholder Agreement, the
dispute process can take up to 45 to 90 days to investigate. On November 4, 2015 the unauthorized
transaction dispute was found in [redacted] favor and a final letter was sent
out regarding the outcome of the investigation. On December 7, 2015, a $25.00 courtesy
credit was applied to [redacted] RushCard account. We appreciate [redacted] feedback and sincerely apologize for the substandard customer service
she received when contacting RushCard Customer Service. Our goal is to provide financial
convenience supported by reliable customer service. RushCard Customer
Service
January 10, 2018 VIA ONLINE SUBMISSION:Revdex.com® 1 E. 4th Ste 600 Cincinnati Ohio 45202 Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on December 26, 2017. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protec[redacted]g customer identities and resources. [redacted] complaint contends that she did a cash load to onto her RushCard account for $500.00 via [redacted] someone sent her. On December 20, 2017. [redacted] is reques[redacted]g her funds of $500.00 be put back on her account. Our records indicate that the funds are no longer available for the [redacted]. As stated in previous response [redacted] will need to resolve this with the person that provided her with the [redacted]. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
As you can see I received an email on October 30th, 2015 stating I have a deposit however my money was not there, as you also can see the message prior to that stated I had a low account balance. The money I received on October 26/27, 2015 is a scheduled direct deposit, something totally different! I'm also sending pictures of my most recent emails stating I have a deposit and my money was there! During the error Rushcard lost my money some how, and I would like my $105.46 back!
Rushcard needs to admit to their error and give me my money that I was notified about and did not receive, simple! After this issue is resolved, I will no longer be a consumer, after all these years of being a loyal customer, this is the thanks!
Regards,
[redacted]
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Case # [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No. [redacted], which the RevDex.com® (“Revdex.com”) received from [redacted], on June 24, 2015. UniRush, LLC d/b/a RushCard takes customer complaints
seriously and strives to provide quality customer service while dutifully
protecting customer identities and resources.
[redacted] complaint states that she requests a refund in the amount of $216.00 to
be sent via [redacted] delivery. [redacted] also stated that she was provided with
conflicting information by RushCard customer service of when she will be
credited her refund.
On
March 12, 2015, [redacted] filed an unauthorized transaction dispute in the amount
of $215.63 that posted to her account. On April 8, 2015, [redacted] RushCard
account was permanently closed in accordance to RushCard terms and conditions. On
June 9, 2015 the dispute was determine in [redacted] favor and a credit was
applied to her RushCard account. On June 25, 2015, a bill payment was issued
for the remaining balance of $216.41 to the address on file. [redacted] will
receive the bill payment via [redacted] within 7 to 10 business days. A RushCard
Customer Service Specialist attempted to contact [redacted] to advise the
timeframe of the bill payment.
We appreciate [redacted] feedback
and continuously review our process to provide a convenient and secure
financial option for our card holders.
My card was blocked without my permission on knowledge. When it was declined at the store I called to find out what was going on. I was told I would be sent a replacement card but in the meantime my card would remain blocked and I would be without access to my funds. My card was also blocked recently after a large purchase was made and RushCard sent me a text to notify me and to tell me to call them. I did and the card was unblocked as the purchase was made by me. It apparently can't be done this time. I received 2 cards and after I was guaranteed by a supervisor Cia that the card would get activated that day, it was not. As of today, March 23 at 4:39pm I still do not have access to my funds. I was told Thursday that the issue was expedited to corporate and that the card would be activated within 12 business hours. The card is still not activated. I am right now on the line with a representative named Joan who says that it will be another 2 days because they have to expedite the issue to corporate...again. Two days will put me at a full week without access to my funds. This is UNACCEPTABLE and anything that happened in 2014 is irrelevant and has nothing to do with the current issue.
VIA ONLINE
SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint, Complaint
No. [redacted], which the Revdex.com® (“Revdex.com”)
received from [redacted] on May 21, 2015. UniRush, LLC d/b/a RushCard
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.
[redacted] complaint contends that she applied
for a RushCard on April 28, 2015 and set up direct deposit, however never received
the card. [redacted] also stated that she has received conflicting
information from RushCard Customer Service Representatives regarding the
time frame of her replacement card.
On April 28, 2015 [redacted] applied for a RushCard that
was issued via regular mail. On May 15, 2015 [redacted] contacted RushCard
Customer Service to advise that the card had not arrived and that she was
expecting her direct deposit to post to the account. [redacted] was offered
expedited delivery and unfortunately, we
do not process expedited services for cardholders that have not received the
initial card. A RushCard
Corporate Customer Service Specialist attempted to contact [redacted] to
apologize for the confusion and the misinformation that was provided. As of
now, we have not receive [redacted] direct deposit.
We appreciate [redacted]
feedback and sincerely
apologize for the inconvenience this has caused.
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
** Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The alias that was used, if you request to see the records is "[redacted]". I told them over the phone that the $43.55 was fraudulent. Ywt, they refunded me the amount, anyway. They stole $2,000 from my account and spent it on items from [redacted] and [redacted]. They refunded me for [redacted] as well as [redacted]. Hoqever they did not refund me for [redacted], because whoever used the alias, [redacted] also used my billing address. I DO NOT know a [redacted]. This back and forth has gone on long enough. Either my money shall be refunded back to my account or I will be seeking legal counsel on this matter. Just because the crook used my billing addresd does not mean that I am the one who made the charges. How is it that the other fraudulent charges were refunded but not the $447.47? I want my money back, or else I will be seeking legal counsel. They have committed fraud, and this has happened to so many other members that bwcome vustomers only to have their money stolen from their account. Unirush needs to be investigated for fraud. I have suspicion that this was an inside job as this same incident has happened to countless others.
Regards,
[redacted]
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No. [redacted], which the RevDex.com® (“Revdex.com”) received from [redacted]
on July 3, 2015. UniRush, LLC d/b/a
RushCard takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer identities and resources.
[redacted] complaint contends that RushCard blocked her account in June and she has
followed all instructions asked of RushCard in order for her card to be
unblocked. [redacted] would like to have the funds transferred to her other
RushCard while she is waiting for her account to be unblocked.
[redacted] submitted the requested documents to verify her identity on July 17, 2015.
On July 22, 2015, a Risk Investigator reviewed
the documents submitted by [redacted], and all requested documents were accepted
as valid. A RushCard Corporate Customer
Service Specialist attempted to contact [redacted] to process a replacement card.
We appreciate [redacted] card membership and understand the inconvenience having
a card blocked has caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] I just got off the phone with Rush Card. They actually called me yesterday, I missed the call. I called them back today. Very long wait time 45 min I had to hang up couldn't wait anymore. The representative said that, they can not reinburst the loading fee, becuase it isn't a partispating vendor. Said you must go to Walmart or walgreens, It does say that anywhere on the web-site of on the phone. How are we suppose to know this. I got my card from the currency exchange, that's where I still load my card with money to spend. They should say, don't go to the currency exchange! They say that the vendors fee. I asked, if they would charge that same vendors fee at walmart & walgreens, she said yes, then they would credit that fee back to the members card. I asked, "why can't you do that for me"? I did have to pay this bill with my rush card, I could have just paid cash, I put the money on my rush card after I heard that message about no loading fee's until Feb 28 or 29th thank you rush card members. This is why you don't deal with Black owned business and I am black!They will not give me back my reload fee. This is not right. Can we go to the media? People need to know this, unfair business practices. And you can tell them this, I will check into contacting the media. The complaint should remain on record that this is what they do. And that it takes 45 min or more to talk with customer service when ever you call. What are my next steps?[redacted]
November 25, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 28, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At this time, our
system is up and running and cardholders have access to their funds and account
information. On October 19, 2015, RushCard debited $161.37 from [redacted]’
account to recoup the initial credit issued in advance of the direct deposit
posted on 10/16/2015. RushCard issued two supplementary courtesy credits of
$261.72 per credit, to recompense [redacted]’ for the unusual account
fluctuations and inconvenience caused by the service interruption. Attached to
the complaint response is the two direct deposits that were posted [redacted]
RushCard account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
November 13, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per
response, at this time, our system is up and running and cardholders have
access to their funds and account information.
We are proactively reaching out to our customers who were impacted by
the outage and confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
March 2, 2018 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Consumer: [redacted] Complaint number: [redacted] Complaint date: 2/26/2018 To Whom It May Concern: This letter is in response to the consumer...
complaint number referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted]’s complaint contends that RushCard has been holding his money and blocked his card for no reason. [redacted] is requesting that RushCard let him have his money. Our records indicate that on 1/28/18, [redacted] RushCard ending in [redacted] was blocked due to failed verification. [redacted] failed RushCard’s verification process. As per the RushCard Cardholder Agreement, RushCard requested proof of identity. [redacted] was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last 30 days. On 3/1/18, [redacted] documentation was reviewed and a replacement card was expedited to the address on file. On 3/2/18, a corporate resolution specialist contacted [redacted] to advise him of this. [redacted] indicated that he was satisfied with the resolution. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
April 25, 2016
VIA ONLINE SUBMISSION:
RevDex.com
7 W Seventh St
Suite 1600
Cincinnati Ohio
45202
Re: Consumer: [redacted]...
Complaint number: [redacted]
Complaint date: April 21, 2016
To Whom It May
Concern:
This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information.
[redacted] complaint contends that he would like his accounts with RushCard
closed and a letter of confirmation.
On
April 21, 2016 the account ending in [redacted] was closed per [redacted]
request. RushCard does not have any open
accounts for [redacted]. On April 22,
2016 a corporate customer service specialist attempted to contact [redacted]
to provide this information
We appreciate [redacted]
feedback.
RushCard Corporate
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. This still does not solve my situation. I had late fees assessed and my account balance email was incorrect. If the system is so called up and running then why there is consumers still having issues going on the third week A fee holiday does not and will not resolve the issue.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Hello, to whom it may concern. Thank you for following up on this matter for me. However I am not ok, nor satisfied with the reply they gave me. Rushcard is acting as if during their technical difficulties and errors that issues have not arose. I am glad they they worked on a solution to every-ones problem. MY ISSUE is that AFTER my money finally came through they ended up taking a processor credit FROM ME. on their end they are showing their system has it recorded as they sent me the payment twice. ok I understand that and I get what they are trying to tell me. HOWEVER I DID NOT RECEIVE THAT PAYMENT TWICE ON MY CARD. I RECEIVED IT ONLY ONE TIME WHICH WAS MY PAY FOR 2 WEEKS OF WORK. so I truly believe that on their part it is an error. I have been a loyal customer to them for a few years and they TOOK MY PAY just because it shows they sent it twice. Im not arguing that it may show it, BUT I DID NOT. REPEAT DID NOT RECEIVE IT ON MY DEBIT CARD ENDING IN [redacted] TWICE. ONLY ONCE WHICH WAS MY PAY AND I WOULD LIKE MY $134.77 BACK IMMEDIATELY. They were having errors so how can they say their system cant glich and say it was sent twice. I could care less about that. but I do want my money that they took because of an error
Regards,
[redacted]
The Revdex.com
7 W Seventh St Suite 1600
Cincinnati Ohio 45202-2468
RE:
Case [redacted]
May 1, 2015
We received [redacted] complaint
regarding access to her funds and the level of customer service received due to
his card being...
blocked. RushCard logs
all customer contact and activity associated with financial cards.
RushCard’s standard operating procedures
require that we monitor our customer accounts for compliance, suspicious activity,
account take over, fraudulent activity and to protect the integrity of RushCard
as a business and our customer accounts.
On 4/26/2015 [redacted] card was blocked due to possible account take over. Per process and
procedure we have asked [redacted] to provide us verification documentation
(valid State issued ID/Driver’s License, SS card, and proof of address – dated
within the last 30 days). I am showing that [redacted] has sent in all the
required documentation and they were forwarded to the corporate office for
review. On 4/28/2015 Corporate has
reviewed documents and [redacted] card has been unblocked. We apologize for
any inconvenience and frustration this may have caused [redacted] Starkey.
We appreciate
[redacted] feedback. Our goal is to make sure we not only protect our
members but also protect the integrity of RushCard.
Regards,
[redacted]
Customer Service Specialist
December 7, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 22, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per
response, On October 25, 2015, [redacted] filed an unauthorized transaction
dispute regarding a $300.01 charge on her RushCard account. On October 26, 2015, the RushCard dispute
team received a signed unauthorized transaction dispute form from [redacted]. Per RushCard Cardholder Agreement, the
dispute process can take up to 45 to 90 days to investigate. On November 4, 2015 the unauthorized
transaction dispute was found in [redacted] favor and a final letter was sent
out regarding the outcome of the investigation. On December 7, 2015, a $25.00 courtesy
credit was applied to [redacted] RushCard account. We appreciate [redacted] feedback and sincerely apologize for the substandard customer service
she received when contacting RushCard Customer Service. Our goal is to provide financial
convenience supported by reliable customer service. RushCard Customer
Service
January 10, 2018 VIA ONLINE SUBMISSION:Revdex.com® 1 E. 4th Ste 600 Cincinnati Ohio 45202 Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on December 26, 2017. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protec[redacted]g customer identities and resources. [redacted] complaint contends that she did a cash load to onto her RushCard account for $500.00 via [redacted] someone sent her. On December 20, 2017. [redacted] is reques[redacted]g her funds of $500.00 be put back on her account. Our records indicate that the funds are no longer available for the [redacted]. As stated in previous response [redacted] will need to resolve this with the person that provided her with the [redacted]. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
As you can see I received an email on October 30th, 2015 stating I have a deposit however my money was not there, as you also can see the message prior to that stated I had a low account balance. The money I received on October 26/27, 2015 is a scheduled direct deposit, something totally different! I'm also sending pictures of my most recent emails stating I have a deposit and my money was there! During the error Rushcard lost my money some how, and I would like my $105.46 back!
Rushcard needs to admit to their error and give me my money that I was notified about and did not receive, simple! After this issue is resolved, I will no longer be a consumer, after all these years of being a loyal customer, this is the thanks!
Regards,
[redacted]
July 1,
2015
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Case # [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No. [redacted], which the RevDex.com® (“Revdex.com”) received from [redacted], on June 24, 2015. UniRush, LLC d/b/a RushCard takes customer complaints
seriously and strives to provide quality customer service while dutifully
protecting customer identities and resources.
[redacted] complaint states that she requests a refund in the amount of $216.00 to
be sent via [redacted] delivery. [redacted] also stated that she was provided with
conflicting information by RushCard customer service of when she will be
credited her refund.
On
March 12, 2015, [redacted] filed an unauthorized transaction dispute in the amount
of $215.63 that posted to her account. On April 8, 2015, [redacted] RushCard
account was permanently closed in accordance to RushCard terms and conditions. On
June 9, 2015 the dispute was determine in [redacted] favor and a credit was
applied to her RushCard account. On June 25, 2015, a bill payment was issued
for the remaining balance of $216.41 to the address on file. [redacted] will
receive the bill payment via [redacted] within 7 to 10 business days. A RushCard
Customer Service Specialist attempted to contact [redacted] to advise the
timeframe of the bill payment.
We appreciate [redacted] feedback
and continuously review our process to provide a convenient and secure
financial option for our card holders.
Tyree T.
Corporate Customer Service
My card was blocked without my permission on knowledge. When it was declined at the store I called to find out what was going on. I was told I would be sent a replacement card but in the meantime my card would remain blocked and I would be without access to my funds. My card was also blocked recently after a large purchase was made and RushCard sent me a text to notify me and to tell me to call them. I did and the card was unblocked as the purchase was made by me. It apparently can't be done this time. I received 2 cards and after I was guaranteed by a supervisor Cia that the card would get activated that day, it was not. As of today, March 23 at 4:39pm I still do not have access to my funds. I was told Thursday that the issue was expedited to corporate and that the card would be activated within 12 business hours. The card is still not activated. I am right now on the line with a representative named Joan who says that it will be another 2 days because they have to expedite the issue to corporate...again. Two days will put me at a full week without access to my funds. This is UNACCEPTABLE and anything that happened in 2014 is irrelevant and has nothing to do with the current issue.
May 27, 2015
VIA ONLINE
SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint, Complaint
No. [redacted], which the Revdex.com® (“Revdex.com”)
received from [redacted] on May 21, 2015. UniRush, LLC d/b/a RushCard
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.
[redacted] complaint contends that she applied
for a RushCard on April 28, 2015 and set up direct deposit, however never received
the card. [redacted] also stated that she has received conflicting
information from RushCard Customer Service Representatives regarding the
time frame of her replacement card.
On April 28, 2015 [redacted] applied for a RushCard that
was issued via regular mail. On May 15, 2015 [redacted] contacted RushCard
Customer Service to advise that the card had not arrived and that she was
expecting her direct deposit to post to the account. [redacted] was offered
expedited delivery and unfortunately, we
do not process expedited services for cardholders that have not received the
initial card. A RushCard
Corporate Customer Service Specialist attempted to contact [redacted] to
apologize for the confusion and the misinformation that was provided. As of
now, we have not receive [redacted] direct deposit.
We appreciate [redacted]
feedback and sincerely
apologize for the inconvenience this has caused.
[redacted]
Corporate Customer Service
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
** Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The alias that was used, if you request to see the records is "[redacted]". I told them over the phone that the $43.55 was fraudulent. Ywt, they refunded me the amount, anyway. They stole $2,000 from my account and spent it on items from [redacted] and [redacted]. They refunded me for [redacted] as well as [redacted]. Hoqever they did not refund me for [redacted], because whoever used the alias, [redacted] also used my billing address. I DO NOT know a [redacted]. This back and forth has gone on long enough. Either my money shall be refunded back to my account or I will be seeking legal counsel on this matter. Just because the crook used my billing addresd does not mean that I am the one who made the charges. How is it that the other fraudulent charges were refunded but not the $447.47? I want my money back, or else I will be seeking legal counsel. They have committed fraud, and this has happened to so many other members that bwcome vustomers only to have their money stolen from their account. Unirush needs to be investigated for fraud. I have suspicion that this was an inside job as this same incident has happened to countless others.
Regards,
[redacted]
July 22,
2015
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No. [redacted], which the RevDex.com® (“Revdex.com”) received from [redacted]
on July 3, 2015. UniRush, LLC d/b/a
RushCard takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer identities and resources.
[redacted] complaint contends that RushCard blocked her account in June and she has
followed all instructions asked of RushCard in order for her card to be
unblocked. [redacted] would like to have the funds transferred to her other
RushCard while she is waiting for her account to be unblocked.
[redacted] submitted the requested documents to verify her identity on July 17, 2015.
On July 22, 2015, a Risk Investigator reviewed
the documents submitted by [redacted], and all requested documents were accepted
as valid. A RushCard Corporate Customer
Service Specialist attempted to contact [redacted] to process a replacement card.
We appreciate [redacted] card membership and understand the inconvenience having
a card blocked has caused.
Regards,
Tyree T.
Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] I just got off the phone with Rush Card. They actually called me yesterday, I missed the call. I called them back today. Very long wait time 45 min I had to hang up couldn't wait anymore. The representative said that, they can not reinburst the loading fee, becuase it isn't a partispating vendor. Said you must go to Walmart or walgreens, It does say that anywhere on the web-site of on the phone. How are we suppose to know this. I got my card from the currency exchange, that's where I still load my card with money to spend. They should say, don't go to the currency exchange! They say that the vendors fee. I asked, if they would charge that same vendors fee at walmart & walgreens, she said yes, then they would credit that fee back to the members card. I asked, "why can't you do that for me"? I did have to pay this bill with my rush card, I could have just paid cash, I put the money on my rush card after I heard that message about no loading fee's until Feb 28 or 29th thank you rush card members. This is why you don't deal with Black owned business and I am black!They will not give me back my reload fee. This is not right. Can we go to the media? People need to know this, unfair business practices. And you can tell them this, I will check into contacting the media. The complaint should remain on record that this is what they do. And that it takes 45 min or more to talk with customer service when ever you call. What are my next steps?[redacted]
the company corrected the problem. thank you the company corrected the problem. thank you
November 25, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 28, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At this time, our
system is up and running and cardholders have access to their funds and account
information. On October 19, 2015, RushCard debited $161.37 from [redacted]’
account to recoup the initial credit issued in advance of the direct deposit
posted on 10/16/2015. RushCard issued two supplementary courtesy credits of
$261.72 per credit, to recompense [redacted]’ for the unusual account
fluctuations and inconvenience caused by the service interruption. Attached to
the complaint response is the two direct deposits that were posted [redacted]
RushCard account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]