VIA ONLINE
SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint, Complaint
No. [redacted], which the Revdex.com® (“Revdex.com”)
received from [redacted] on May 20, 2015. UniRush, LLC d/b/a RushCard takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources.
[redacted]’s complaint contends that she filed an
unauthorized transaction dispute on May 3, 2015 for $122.67. Ms. Caughman
stated that she received conflicting information from RushCard Customer Service
Representatives about the status of receiving her dispute form and the eligibility
of a provisional credit.
On May 3, 2015 [redacted] filed an unauthorized
transaction dispute regarding multiple charges on her account. All
RushCard disputes are handled through our dedicated dispute team and are worked
in accordance with Regulation E guidelines. On May 19, 2015 we received [redacted] signed form and the team was able to properly process the claim. On
May 20, 2015, [redacted] unauthorized transaction dispute was decided in
her favor and a final credit of $122.67 was issued to her account. A RushCard Corporate Customer
Service Specialist attempted to contact [redacted] to apologize for
her frustration that this matter has caused, and to advise her of the outcome of the investigation. A
letter has been sent to the address on the account notifying [redacted] of
the resolution. The unauthorized transaction
dispute has been closed, and as
such we consider this matter resolved.
We appreciate [redacted]
feedback and sincerely
apologize for the inconvenience this has caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I can't believe Revdex.com that you guys are allowing UniRush to continue to send the SAME EXACT messages sent I sent in my claim in regards to this! This is bizarre all around! I can't believe this one bit. RUSH CARD HAS YET TO SEND ME ANY DENIAL LETTERS AND FORGET ABOUT THE PROVISIONAL CREDIT IT HAS BEEN WELL OVER 45 DAYS SO WHERE IS MY MONEY?? THE PROVISIONAL PART IS OVER AND DONE IT'S BEEN WAY OVER 45 DAYS SINCE I FIRST SUBMITTED MY CLAIM SO WHERE IS MY $736. I FAXED THIS COMPANY THE APPROPRIATE DISPUTE FORMS BACK AND IN A TIMELY FASHION AND I STILL HAVE YET TO RECEIVE MY MONEY THAT SOMEONE STOLE OUT OF MY ACCOUNT I AM CERTAINLY UPSET ABOUT THIS BECAUSE I HAVE BILLS AND THINGS TOO!!! THIS IS TOTALLY UNACCEPTABLE! AS AN ATTACHMENT YOU WILL LOCATE THE SCREEN SHOTS OF JUST YESTERDAY I SENT IN AN EMAIL TO RUSHCARD IN REGARDS TO THIS AFTER SPEAKING TO A CUSTOMER SERVICE REP!!!! I HAVE YET TO HEAR BACK FROM RUSH CARD THUS FAR DAY #1! NOT TO MENTION MY ONLINE ACCOUNT IS SUSPENDED! RUSHCARD AND Revdex.com I HAVE SENT ATTACHMENTS PREVIOUSLY WITH MY CONFIRMATION FAX PAPER THAT MY DOCUMENTS WERE SUCCESSFULLY TRANSMITTED DURING FAX I SENT OVER THIS INFORMATION ALREADY TO SUPPORT MY CLAIM!!! RUSH CARD IS PLAYING GAMES AND I THINK THAT THE BEST OPTION IS TO GET AN ATTORNEY INVOLVED AT THIS POINT!!! I CAN'T BELIVE THIS! THIS IS ONGOING SINCE MARCH SINCE FREAKING MARCH IT IS NOW MAY!!!!!!!!!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
While my account is active, I still have issues accessing
the webpage, and the application from time to time due to the errorI had
called on Thursday morning regarding a charge that was supposed to be put back
on my account, and the lady had told me that they cannot do that for me at this
time, and it is unknown as of when I will receive those funds backThis is
disappointingI have been a customer since 2013, and while I understand the
frustration and concern in the RushCard end, it seems that the only thing that
RushCard can tell me is that I will eventually get that transaction backAs
soon as that transaction posts, I will no longer have an account with RushCard,
as my trust in the system has failed completely
Rushcard has made multiple attempts to contact [redacted] without success. The issue being sent via Revdex.com is an adjustment for over credit to the account as anticipation for a direct deposit. When the deposit hit, Rushcard corrected the balance by deducting the processor credit. We consider this matter closed, however look forward to speaking with [redacted] further if necessary. Regards,[redacted] UniRush, LLC4701 Creek Rd, Suite 200Cincinnati, Ohio 45242Rushcard.com[redacted], Senior Customer Service ManagerDirect: ###-###-#### | Cell: ###-###-####Fax: ###-###-####[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Unirush sent the same answer twice. Can I please have a better explanation of what's going on? Thanks.
Regards,
[redacted]
December 7, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati
Ohio...
45202 �...⇄ Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 29, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. We are proactively
reaching out to our customers who were impacted by the outage and confirming
that their cards are working properly.
In addition, as a Thank You to our cardholders for sticking with us, we
have announced a Fee Holiday beginning November 1, 2015 and continuing through
February 29, 2016. For more details,
please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. On October 19,
2015, RushCard debited $344.14 from [redacted] account to recoup the initial
credit issued in advance of the direct deposit posted on 10/16/2015. RushCard
issued two supplementary courtesy credits of $344.14 per credit, to recompense
[redacted] for the unusual account fluctuations and inconvenience caused by
the service interruption. On October 2, 2015, the referrer applied for a
RushCard with using a referral code [redacted] at the time of the application. On
October 29, 2015, [redacted] contacted RushCard customer service and advised that her account and the referee was never
provided the $20.00 refer a friend credit to both of their accounts. The
referred cardholder will be required to load a minimum of $40.00 to the new
card before the $20/$20 will payout.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Unirush Financial Services has bad customer service. The company has an inability to notify a member of money transactions coming into and leaving an account. They do not respond to customer concerns as they should. Futhermore, how does a $1400 charge on a debit card go through an account with only $529.23 known as a balance on the same card? The accounting is horrible and has caused me much grief. I would never recommend The Rushcard or any of Unirush Financial Services to anyone. I want a refund of my $529.23 as soon as I can get it. I disputed a charge on my account, it went through anyway and there was not enough in the account to cover the charge. Total money mismanagement by Unirush Financial Services. I am not happy and I want my $529.23 refunded to me not in 90 days but immediately.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Yes I finally got my money. Im still done with them BC I just did all that and went without for no reason. Then charged me 30.00 dollars for me to get my own money. Total bull crap. Thank you Revdex.com for finally having corporate call me. Good day!
Regards,
[redacted]
November 30, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per response, a
$20.00 courtesy credit was issued to [redacted]’ RushCard account. In
addition, as a Thank You to our cardholders for sticking with us, we have
announced a Fee Holiday beginning November 1, 2015 and continuing through February
29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/. There will be no additional
compensation credited to [redacted]’ RushCard account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
August 30, 2017 VIA ONLINE SUBMISSION:Revdex.com 1 E. Fourth Street, Suite 600Cincinnati, OH 45202 Re: Consumer: [redacted]Complaint number:...
[redacted] Complaint date: August 29, 2017 To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she has not been able to transfer funds to her son’s RushCard account. [redacted] states she was not given an exact date when the function would be available. [redacted] also states that she would like $25.00 to send to her son for the inconvenience. Our records indicate that [redacted] contacted RushCard customer service on August 29, 2017 and inquired on the card transfer feature. The customer service agent advised that this feature was temporary unavailable. The card transfer feature is currently available for [redacted] to transfer funds amongst her own accounts. Unfortunately, the feature is not available to complete card transfers to outside accounts. On August 30, 2017, a corporate resolution specialist attempted to contact [redacted] to advise of the following information. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused our customer. RushCard, Corporate Customer Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 18, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 11, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access
to her funds and account information. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Rushcard is still doing what they do best stall and lie to customers I received a response via email and I was told my issue is not pressing enough to be delt with currently....I have a email if you would like to see it....they quietly tried to pull a fast one on me by showing on my account the check was posted they even posted it on the day 2 weeks ago..they are sneaks and crooks the money was never there ever they are just making it look like it was..again I want the money that is min I deposited a 50 dollor check and I still haven't seen the actual cash...I want that money asap
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It's more of the same scripted response. I've ensured this will not happen to me with them again by stopping my direct deposit.
Regards,
[redacted]
Hi, I am rejecting this company response! It is the same exact one from before! Attached are the dispute forms, emails, and confirmation that RushCard did in fact receive the forms and the dates that they sent in confirmation of the received documents and when they sent them out! I need my other money that was fraudulently taking out of my account ASAP! I have bills and things to pay too and I did the right thing! As for Melody Eshani when I sent in the dispute for this merchant I acknowledged that I did in fact make that ONE PURCHASE, but I NEVER received my package although it said delivered! I emailed the merchant and they told me to contact the usps of which they didn't help and sent me BACK TO ME! I need my money back from these fraudulently charges! This is so unfair! I am only allowed to upload 4 photos, how do I send in the rest Revdex.com? BEST, [redacted]
VIA ONLINE SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Case #
[redacted]
Consumer
Name: [redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No. [redacted], which the
Revdex.com®
(“Revdex.com”) received
from [redacted], on April 30, 2015. UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources. The $202.00 transaction [redacted]
[redacted] refers to in her complaint stems from an ATM transaction on April 22,
2015.
[redacted]
[redacted] complaint contends that $202.00 was debited from her RushCard account
ending in [redacted] without notification.
On
April 22, 2015 at 12:15pm EST, [redacted] RushCard ending in [redacted] received an
authorization hold for an ATM transaction at [redacted]. The $202.00 ATM transaction plus a $2.50 ATM
fee at [redacted] did not settle until April 29, 2015. At the time of the settlement, [redacted] had
an available balance of $70.06, forcing [redacted] account to reflect a negative
balance. As a courtesy to [redacted],
without any requirement to do so, on May 20, 2015, RushCard reversed fees on
[redacted] account totaling $11.90.
Additionally, RushCard issued a $25.00 courtesy credit to [redacted]
account on May 28, 2015. We apologize for
any inconvenience to [redacted]. If [redacted] wishes to dispute the ATM
transaction, she needs to contact RushCard to initiate a formal dispute.
We appreciate [redacted] feedback
and sincerely apologize
for the inconvenience this has caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
In regards to the letter sent by RushCard, I contacted the IRS and [redacted] after speaking with rushcard customer service during the call I initiated. The IRS agent told me that RushCard rejected the payment on 3/29/2017 and could give me no other information. I then contacted [redacted] (whom rushcard said would be in charge of deposits) and the customer service agent said that if the deposit was rejected it was done directly by RushCard. Furthermore, in the response Rushcard sent throught the Revdex.com, the company states that they tried to contact me regarding this matter. That is a blatant lie. I have no missed calls nor any voicemails from the corporate office. Any contact that has been had has been initiated by me. I spoke with another agent at RushCard today 4/3/17 and was again told to speak with [redacted] customer service to see why the direct deposit was rejected. [redacted]'s response was that if it was rejected it was directly rejected by RushCard. Basically, RushCard is passing the bulk to [redacted] and [redacted] is passing it back to RushCard. Also, I checked with the IRS to see if maybe the routing number and account number was input incorrectly and they verified that it was correct. Therefore, there is a problem with Rushcard, not [redacted], nor the IRS. Customer service will tell customers anything to get them off the phone instead of researching the issue. According to them, every problem is with [redacted], and nothing is their fault. Also, if a call is requested to be escalated to a supervisor or the corporate office, customers' requests are refused. There is not professional accountability within this company. I was given the run around; lied to; and lied on by RushCard. Because of this issue, I will be closing my account with RushCard.
Regards,
[redacted]
I have sent the documents to the email 5 times since the 19th of this month an they are still telling me to send the paperwork. I'm being told there is no record of receiving the paperwork when I know I have sent it I feel like I'm being strung along as if this some type of game. I think legal actions may be the best because there is no getting thru to this company
2016 ...⇄
VIA ONLINE SUBMISSION:
RevDex.com®
7
W Seventh St Suite 1600
Cincinnati
Ohio 45202
Re: Case # [redacted]
Consumer: [redacted]
To Whom It
May Concern:
This
letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”)
received from [redacted], on April 30, 2016. UniRush, LLC which provides
the RushCard prepaid card takes customer complaints seriously and strives to
provide quality customer service while dutifully protecting customer funds and
information.
[redacted] complaint contends that she filed an error allegation dispute and has
not received her funds as of yet. [redacted]
also stated that she would like a refund issued to her RushCard account.
On April 7,
2016, [redacted] filed an error allegation dispute regarding a transaction in
the amount of $60.18 from [redacted]. The RushCard dispute team received a signed error
allegation dispute form from [redacted]. Per RushCard Cardholder Agreement,
the dispute process can take up to 45 to 90 days to investigate and a
provisional credit is only guaranteed to be issued if the cardholder qualifies.
In [redacted] case a provisional will not be issued to her RushCard account.
A final letter will be sent to the address on the account notifying [redacted]
of the resolution.
We
appreciate [redacted] feedback. We are dedicated to our customer’s security
and have taken the necessary steps to help dispute the transactions in
question. We will provide notification on the resolution.
Revdex.com7 W Seventh St Suite 1600Cincinnati Ohio 45202 RE: Case [redacted] May 6, 2015 We received [redacted] complaintregarding the access of her funds and the level of customer servicereceived. RushCard logs all customercontact and activity associated with financial cards. Thankyou for attaching this information. The documents have been sent to ourdedicated dispute team in order to reopen the dispute and investigate anyadditional information [redacted] has provided. There will still be a lettersent to [redacted] regardless of the outcome of the rebuttal. She will want tocontinue to communicate information through fax at, ###-###-####. Please keepin mind, [redacted] did receive a letter from the dispute team stating she hasthe right to request any documentation used to determine the outcome of theclaim. If [redacted] would like that information, she will need to request itthrough fax at the same number previously provided. We appreciate [redacted] feedback.These types of issues go directly against our mission of access and inclusionfor everyone and we look to be clearer and avoid similar problems for all ofour customers. Regards, [redacted]Customer Service Specialist
May 27, 2015
VIA ONLINE
SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint, Complaint
No. [redacted], which the Revdex.com® (“Revdex.com”)
received from [redacted] on May 20, 2015. UniRush, LLC d/b/a RushCard takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources.
[redacted]’s complaint contends that she filed an
unauthorized transaction dispute on May 3, 2015 for $122.67. Ms. Caughman
stated that she received conflicting information from RushCard Customer Service
Representatives about the status of receiving her dispute form and the eligibility
of a provisional credit.
On May 3, 2015 [redacted] filed an unauthorized
transaction dispute regarding multiple charges on her account. All
RushCard disputes are handled through our dedicated dispute team and are worked
in accordance with Regulation E guidelines. On May 19, 2015 we received [redacted] signed form and the team was able to properly process the claim. On
May 20, 2015, [redacted] unauthorized transaction dispute was decided in
her favor and a final credit of $122.67 was issued to her account. A RushCard Corporate Customer
Service Specialist attempted to contact [redacted] to apologize for
her frustration that this matter has caused, and to advise her of the outcome of the investigation. A
letter has been sent to the address on the account notifying [redacted] of
the resolution. The unauthorized transaction
dispute has been closed, and as
such we consider this matter resolved.
We appreciate [redacted]
feedback and sincerely
apologize for the inconvenience this has caused.
[redacted]
Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I can't believe Revdex.com that you guys are allowing UniRush to continue to send the SAME EXACT messages sent I sent in my claim in regards to this! This is bizarre all around! I can't believe this one bit. RUSH CARD HAS YET TO SEND ME ANY DENIAL LETTERS AND FORGET ABOUT THE PROVISIONAL CREDIT IT HAS BEEN WELL OVER 45 DAYS SO WHERE IS MY MONEY?? THE PROVISIONAL PART IS OVER AND DONE IT'S BEEN WAY OVER 45 DAYS SINCE I FIRST SUBMITTED MY CLAIM SO WHERE IS MY $736. I FAXED THIS COMPANY THE APPROPRIATE DISPUTE FORMS BACK AND IN A TIMELY FASHION AND I STILL HAVE YET TO RECEIVE MY MONEY THAT SOMEONE STOLE OUT OF MY ACCOUNT I AM CERTAINLY UPSET ABOUT THIS BECAUSE I HAVE BILLS AND THINGS TOO!!! THIS IS TOTALLY UNACCEPTABLE! AS AN ATTACHMENT YOU WILL LOCATE THE SCREEN SHOTS OF JUST YESTERDAY I SENT IN AN EMAIL TO RUSHCARD IN REGARDS TO THIS AFTER SPEAKING TO A CUSTOMER SERVICE REP!!!! I HAVE YET TO HEAR BACK FROM RUSH CARD THUS FAR DAY #1! NOT TO MENTION MY ONLINE ACCOUNT IS SUSPENDED! RUSHCARD AND Revdex.com I HAVE SENT ATTACHMENTS PREVIOUSLY WITH MY CONFIRMATION FAX PAPER THAT MY DOCUMENTS WERE SUCCESSFULLY TRANSMITTED DURING FAX I SENT OVER THIS INFORMATION ALREADY TO SUPPORT MY CLAIM!!! RUSH CARD IS PLAYING GAMES AND I THINK THAT THE BEST OPTION IS TO GET AN ATTORNEY INVOLVED AT THIS POINT!!! I CAN'T BELIVE THIS! THIS IS ONGOING SINCE MARCH SINCE FREAKING MARCH IT IS NOW MAY!!!!!!!!!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
While my account is active, I still have issues accessing
the webpage, and the application from time to time due to the errorI had
called on Thursday morning regarding a charge that was supposed to be put back
on my account, and the lady had told me that they cannot do that for me at this
time, and it is unknown as of when I will receive those funds backThis is
disappointingI have been a customer since 2013, and while I understand the
frustration and concern in the RushCard end, it seems that the only thing that
RushCard can tell me is that I will eventually get that transaction backAs
soon as that transaction posts, I will no longer have an account with RushCard,
as my trust in the system has failed completely
Rushcard has made multiple attempts to contact [redacted] without success. The issue being sent via Revdex.com is an adjustment for over credit to the account as anticipation for a direct deposit. When the deposit hit, Rushcard corrected the balance by deducting the processor credit. We consider this matter closed, however look forward to speaking with [redacted] further if necessary. Regards,[redacted] UniRush, LLC4701 Creek Rd, Suite 200Cincinnati, Ohio 45242Rushcard.com[redacted], Senior Customer Service ManagerDirect: ###-###-#### | Cell: ###-###-####Fax: ###-###-####[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Unirush sent the same answer twice. Can I please have a better explanation of what's going on? Thanks.
Regards,
[redacted]
December 7, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati
Ohio...
45202 �...⇄ Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 29, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. We are proactively
reaching out to our customers who were impacted by the outage and confirming
that their cards are working properly.
In addition, as a Thank You to our cardholders for sticking with us, we
have announced a Fee Holiday beginning November 1, 2015 and continuing through
February 29, 2016. For more details,
please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. On October 19,
2015, RushCard debited $344.14 from [redacted] account to recoup the initial
credit issued in advance of the direct deposit posted on 10/16/2015. RushCard
issued two supplementary courtesy credits of $344.14 per credit, to recompense
[redacted] for the unusual account fluctuations and inconvenience caused by
the service interruption. On October 2, 2015, the referrer applied for a
RushCard with using a referral code [redacted] at the time of the application. On
October 29, 2015, [redacted] contacted RushCard customer service and advised that her account and the referee was never
provided the $20.00 refer a friend credit to both of their accounts. The
referred cardholder will be required to load a minimum of $40.00 to the new
card before the $20/$20 will payout.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Unirush Financial Services has bad customer service. The company has an inability to notify a member of money transactions coming into and leaving an account. They do not respond to customer concerns as they should. Futhermore, how does a $1400 charge on a debit card go through an account with only $529.23 known as a balance on the same card? The accounting is horrible and has caused me much grief. I would never recommend The Rushcard or any of Unirush Financial Services to anyone. I want a refund of my $529.23 as soon as I can get it. I disputed a charge on my account, it went through anyway and there was not enough in the account to cover the charge. Total money mismanagement by Unirush Financial Services. I am not happy and I want my $529.23 refunded to me not in 90 days but immediately.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Yes I finally got my money. Im still done with them BC I just did all that and went without for no reason. Then charged me 30.00 dollars for me to get my own money. Total bull crap. Thank you Revdex.com for finally having corporate call me. Good day!
Regards,
[redacted]
November 30, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per response, a
$20.00 courtesy credit was issued to [redacted]’ RushCard account. In
addition, as a Thank You to our cardholders for sticking with us, we have
announced a Fee Holiday beginning November 1, 2015 and continuing through February
29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/. There will be no additional
compensation credited to [redacted]’ RushCard account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
August 30, 2017 VIA ONLINE SUBMISSION:Revdex.com 1 E. Fourth Street, Suite 600Cincinnati, OH 45202 Re: Consumer: [redacted]Complaint number:...
[redacted] Complaint date: August 29, 2017 To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she has not been able to transfer funds to her son’s RushCard account. [redacted] states she was not given an exact date when the function would be available. [redacted] also states that she would like $25.00 to send to her son for the inconvenience. Our records indicate that [redacted] contacted RushCard customer service on August 29, 2017 and inquired on the card transfer feature. The customer service agent advised that this feature was temporary unavailable. The card transfer feature is currently available for [redacted] to transfer funds amongst her own accounts. Unfortunately, the feature is not available to complete card transfers to outside accounts. On August 30, 2017, a corporate resolution specialist attempted to contact [redacted] to advise of the following information. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused our customer. RushCard, Corporate Customer Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 18, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 11, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access
to her funds and account information. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Rushcard is still doing what they do best stall and lie to customers I received a response via email and I was told my issue is not pressing enough to be delt with currently....I have a email if you would like to see it....they quietly tried to pull a fast one on me by showing on my account the check was posted they even posted it on the day 2 weeks ago..they are sneaks and crooks the money was never there ever they are just making it look like it was..again I want the money that is min I deposited a 50 dollor check and I still haven't seen the actual cash...I want that money asap
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It's more of the same scripted response. I've ensured this will not happen to me with them again by stopping my direct deposit.
Regards,
[redacted]
Hi, I am rejecting this company response! It is the same exact one from before! Attached are the dispute forms, emails, and confirmation that RushCard did in fact receive the forms and the dates that they sent in confirmation of the received documents and when they sent them out! I need my other money that was fraudulently taking out of my account ASAP! I have bills and things to pay too and I did the right thing! As for Melody Eshani when I sent in the dispute for this merchant I acknowledged that I did in fact make that ONE PURCHASE, but I NEVER received my package although it said delivered! I emailed the merchant and they told me to contact the usps of which they didn't help and sent me BACK TO ME! I need my money back from these fraudulently charges! This is so unfair! I am only allowed to upload 4 photos, how do I send in the rest Revdex.com? BEST, [redacted]
May 28,
2015
VIA ONLINE SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Case #
[redacted]
Consumer
Name: [redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No. [redacted], which the
Revdex.com®
(“Revdex.com”) received
from [redacted], on April 30, 2015. UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources. The $202.00 transaction [redacted]
[redacted] refers to in her complaint stems from an ATM transaction on April 22,
2015.
[redacted]
[redacted] complaint contends that $202.00 was debited from her RushCard account
ending in [redacted] without notification.
On
April 22, 2015 at 12:15pm EST, [redacted] RushCard ending in [redacted] received an
authorization hold for an ATM transaction at [redacted]. The $202.00 ATM transaction plus a $2.50 ATM
fee at [redacted] did not settle until April 29, 2015. At the time of the settlement, [redacted] had
an available balance of $70.06, forcing [redacted] account to reflect a negative
balance. As a courtesy to [redacted],
without any requirement to do so, on May 20, 2015, RushCard reversed fees on
[redacted] account totaling $11.90.
Additionally, RushCard issued a $25.00 courtesy credit to [redacted]
account on May 28, 2015. We apologize for
any inconvenience to [redacted]. If [redacted] wishes to dispute the ATM
transaction, she needs to contact RushCard to initiate a formal dispute.
We appreciate [redacted] feedback
and sincerely apologize
for the inconvenience this has caused.
[redacted]
[redacted]
Customer
Service Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
In regards to the letter sent by RushCard, I contacted the IRS and [redacted] after speaking with rushcard customer service during the call I initiated. The IRS agent told me that RushCard rejected the payment on 3/29/2017 and could give me no other information. I then contacted [redacted] (whom rushcard said would be in charge of deposits) and the customer service agent said that if the deposit was rejected it was done directly by RushCard. Furthermore, in the response Rushcard sent throught the Revdex.com, the company states that they tried to contact me regarding this matter. That is a blatant lie. I have no missed calls nor any voicemails from the corporate office. Any contact that has been had has been initiated by me. I spoke with another agent at RushCard today 4/3/17 and was again told to speak with [redacted] customer service to see why the direct deposit was rejected. [redacted]'s response was that if it was rejected it was directly rejected by RushCard. Basically, RushCard is passing the bulk to [redacted] and [redacted] is passing it back to RushCard. Also, I checked with the IRS to see if maybe the routing number and account number was input incorrectly and they verified that it was correct. Therefore, there is a problem with Rushcard, not [redacted], nor the IRS. Customer service will tell customers anything to get them off the phone instead of researching the issue. According to them, every problem is with [redacted], and nothing is their fault. Also, if a call is requested to be escalated to a supervisor or the corporate office, customers' requests are refused. There is not professional accountability within this company. I was given the run around; lied to; and lied on by RushCard. Because of this issue, I will be closing my account with RushCard.
Regards,
[redacted]
I have sent the documents to the email 5 times since the 19th of this month an they are still telling me to send the paperwork. I'm being told there is no record of receiving the paperwork when I know I have sent it I feel like I'm being strung along as if this some type of game. I think legal actions may be the best because there is no getting thru to this company
May
3,...
2016 ...⇄
VIA ONLINE SUBMISSION:
RevDex.com®
7
W Seventh St Suite 1600
Cincinnati
Ohio 45202
Re: Case # [redacted]
Consumer: [redacted]
To Whom It
May Concern:
This
letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”)
received from [redacted], on April 30, 2016. UniRush, LLC which provides
the RushCard prepaid card takes customer complaints seriously and strives to
provide quality customer service while dutifully protecting customer funds and
information.
[redacted] complaint contends that she filed an error allegation dispute and has
not received her funds as of yet. [redacted]
also stated that she would like a refund issued to her RushCard account.
On April 7,
2016, [redacted] filed an error allegation dispute regarding a transaction in
the amount of $60.18 from [redacted]. The RushCard dispute team received a signed error
allegation dispute form from [redacted]. Per RushCard Cardholder Agreement,
the dispute process can take up to 45 to 90 days to investigate and a
provisional credit is only guaranteed to be issued if the cardholder qualifies.
In [redacted] case a provisional will not be issued to her RushCard account.
A final letter will be sent to the address on the account notifying [redacted]
of the resolution.
We
appreciate [redacted] feedback. We are dedicated to our customer’s security
and have taken the necessary steps to help dispute the transactions in
question. We will provide notification on the resolution.
Satoyra H.
RushCard
Corporate Customer Service
Revdex.com7 W Seventh St Suite 1600Cincinnati Ohio 45202 RE: Case [redacted] May 6, 2015 We received [redacted] complaintregarding the access of her funds and the level of customer servicereceived. RushCard logs all customercontact and activity associated with financial cards. Thankyou for attaching this information. The documents have been sent to ourdedicated dispute team in order to reopen the dispute and investigate anyadditional information [redacted] has provided. There will still be a lettersent to [redacted] regardless of the outcome of the rebuttal. She will want tocontinue to communicate information through fax at, ###-###-####. Please keepin mind, [redacted] did receive a letter from the dispute team stating she hasthe right to request any documentation used to determine the outcome of theclaim. If [redacted] would like that information, she will need to request itthrough fax at the same number previously provided. We appreciate [redacted] feedback.These types of issues go directly against our mission of access and inclusionfor everyone and we look to be clearer and avoid similar problems for all ofour customers. Regards, [redacted]Customer Service Specialist