InComm Financial Services, Inc.

August 27, 2015
Roman","serif""> 
 
 
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
 
Re: Revdex.com Case #
[redacted] – [redacted]
 
Dear [redacted]:
 
Receipt of the above styled
complaint is hereby acknowledged. We have attempted to contact Mr. [redacted], via
e-mail address and via phone number provided in his complaint, regarding
further necessary information needed to investigate the issue with his Gift
Card.
 
We attempted to contact Mr.
[redacted] via e-mail on August 21, 2015 and via phone on August 24, 2015. We have
not received the requested information from Mr. [redacted].  If he will furnish the requested information,
we will be glad to investigate and resolve the issue. As always, we strive to
ensure our customers have a good and equitable experience with our products. Until
such time as we receive the requested information to correct this issue, we
consider this matter closed.
 
To properly and promptly research
this issue, we need the number of the card in question. You can fax either a
copy of the card and/or receipt to 866-295-0646.
 
Please call if you have questions
or if I may be of further service. I remain,
 
Sincerely,
 
 
 
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc.
1200 Brookstone Centre Pkwy,
Suite 220
Columbus, Georgia 31904
[redacted]

March 4, 2015
 
 
 
Ms. [redacted]...

[redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
 
Re: RevDex.com Case # [redacted]
 
Dear Ms[redacted]
 
Receipt of the above
styled complaint is hereby acknowledged. We have investigated the issue with Mr.
[redacted] Vanilla Visa Gift Card.
 
On February 24, 2015,
Ms. [redacted] discovered her account had been compromised and disputed charges made
to the card in February. Ms. [redacted] initially contacted our office on March 2,
2015 advising that she wanted a full refund of her Vanilla Visa Gift Card. We
received a dispute packet from Ms. [redacted] on March 4, 2015. A chargeback is
currently being submitted to recover funds on behalf of Ms. [redacted]. The merchant
will have 45 days from the date of the chargeback to represent the dispute. If
the merchant does not represent, the funds will be credited on April 27, 2015.
 
 We place a great deal of
importance on customer satisfaction and want to be sure that our customers have
positive experience with our product. We sincerely apologize for any
inconvenience this matter has caused. Please call if you have any questions or
if I may be of further assistance. I remain,
 
 
Sincerely,
 
 
 
[redacted]Chief Operating Officer
ITC Financial Licenses,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I received one missed call no voicemail telling me who to contact was left.I replied to the email explaining the person that purchase the card no longer has it I haven't received an response.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
No where on the front of the packaging does it state that that I would be required to furnish a copy of my signed social security card, a copy of state issued picture ID, and proof of residency(W2 form). Also their customer representative did say she made it a gift card and had me provide a 4 digit pin at a prompt. They should review their recording of the conversation. For I have reviewed mine and that's exactly what was said and done.  After receiving email and phone call from [redacted] at ###-###-#### I talked to her 6/19/15 when she asked for card number and expiration date and stated she would get back to me which she has not. As I stated before I do not feel comfortable giving them all the information needed to steel my identity. I have no objection sending a copy of my state drivers license  if this situation can not be resolved with the assistance of the Revdex.com then I will seek assistance from attorney generals office and local media. I am also going to contact walmart corp. to inform them of the issues. 
Regards,
[redacted]

April 28, 2016 Ms[redacted]
New Roman;">Revdex.com Post Office Box 2587 Columbus Georgia 31902 Re: Revdex.com Case # [redacted] Dear Ms. [redacted]: Receipt of the above styled complaint is hereby acknowledged. We have investigated the issue with Ms. [redacted]’ MyVanilla Reloadable Debit Card. Please know that the MyVanilla Reloadable Debit Card is not sold or marketed as a Gift Card. In accordance with the USA Patriot Act, we, like all other issuers of General Purpose Reloadable card accounts, are required to verify the identity of each person who opens a card account.  We are further obligated by the USA Patriot Act to obtain, verify and keep records related to the account ‘for five years beyond the date of account closure’. These regulations are designed to protect the financial infrastructure of the United States from potential money laundering and terrorist financing. To complete the authentication process we compare name, address, social security number and date of birth against commercially available databases. We do not run credit reports. Please know that, as a consumer, by law your credit file cannot be accessed without your consent. We do not request consent from our cardholders and we do not access credit files. The information is obtained strictly under the requirements of the USA PATRIOT Act and is protected on our systems in a PCI compliant environment. Our obligation to collect information and perform these checks is disclosed on the face of our card packaging. After researching this inquiry, we discovered Ms. [redacted] was unable to register her card. Due to the USA Patriot Act we are unable to allow cash access or reloads without being able to successfully identify our cardholders. Because Ms. [redacted] was unable to register her card she requested a refund. We have been in contact with Ms. [redacted] to advise her that a refund check has been issued to the address provided in her complaint. We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Thank you for bringing this to our attention. Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 [redacted]

I bought a Vanilla gift Mastercard as a Xmas gift. The recipient was told "not activated" at the store. I have the receipt and the store tried to help,and was told by card co everything taken care of. When I tried to get balance on line, the "system was down". Finally taked to a rep and was told to email receipt to incomm and gave me a complaint conf. number. Really helpful and sympathetic. Hah!! One problem--the email did was a phony. I even tried email address at incomm website--nothing. The rub is that these vanilla gift cards are still on the racks in a lot of stores for others to get scammed.

September 13, 2016       Ms. [redacted] Revdex.com Post Office Box 2587 Columbus Georgia 31902   Re: Revdex.com Case # [redacted] – [redacted]   Dear...

Ms. [redacted]:   Receipt of the above styled inquiry is hereby acknowledged. We have investigated the issue with Ms. [redacted]’s Vanilla Visa Gift Card.   Ms. [redacted] initially contacted our office on August 26, 2016 regarding an unauthorized transaction on her Vanilla Visa Gift Card. We sent Ms. [redacted] a dispute packet via e-mail on August 27, 2016. As standard procedure we requested documentation from Ms. [redacted]. During our investigation we found that her card was present and swiped during the transaction. The dispute remains denied and we consider this issue closed.   We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our product. Please call if you have any questions, or if I may be of further assistance in any way. I remain,   Sincerely,       [redacted] Chief Operating Officer Incomm Financial Services, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 [redacted]

I received a Vanilla Visa Gift card for Christmas worth $240. The card hasn't worked since I received it. I contacted customer service and was advised that the card wasn't activated properly at the store. Customer service wanted my name, address, a copy of the receipt, a picture of the gift card, and my driver's license. I declined to send the information. I gave the card back to the purchaser and they contacted Incomm (vanilla). He sent over his personal info and it took 5 days for the card to be activated. Needless to say, the card is now activated but I still can't use it. Several websites and stores declined my transactions. I basically have $240 on a gift card that I can't use. This company is fraudulent. Please don't purchase these cards. Cash is best.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

September 9, 2016    
font-family: Times New Roman;">  Ms[redacted] Revdex.com Post Office Box 2587 Columbus Georgia 31902   Re: Revdex.com Case #[redacted] – [redacted]   Dear Ms. Stallone:   Receipt of the above styled complaint is hereby acknowledged. We have investigated the issue with Mr. [redacted]’s PayPal MyCash Reload Card.   After researching this inquiry, we found that the PayPal MyCash Reload Card in question was damaged. As standard procedure we requested documentation from Mr. [redacted]. We have been in contact with Mr. [redacted] and determined his PIN was still active. We have relayed the PIN to him and he has been successful in redeeming it.   We sincerely apologize for any inconvenience this matter has caused. Thank you again for bringing this to my attention. If you have questions, or I may be of further service please contact me directly. With warm regards I remain,   Sincerely,       [redacted] Chief Operating Officer ITC Financial Licenses, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[When I purchased this card, and signed up online, I was never told I needed to keep a receipt. Neither was I ever advised to do this at the cashier location. I never anticipated this been an issue.]
Regards,
[redacted]

I have sent the fax as requested, and I would be hoping to get a reply from them to know when I can access my money.
Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
if I gave out the information I wouldnt have contacted you im out of money and nobody cares
Regards,
[redacted]

September 26, 2016       Ms. [redacted] Revdex.com Post Office Box 2587 Columbus Georgia 31902   Re: Revdex.com Case # [redacted] – [redacted]  ...

Dear Ms. [redacted]:   Receipt of the above styled complaint is hereby acknowledged. We have attempted to contact Ms. [redacted] via the telephone number and e-mail address provided in her complaint, regarding further necessary information needed to investigate the issue with her Gift Card.   We attempted to contact Ms. [redacted] via telephone on September 21, 2016, followed by an email attempt on September 22, 2016.  We have not received the requested information from Ms. [redacted]. If she will furnish the requested information, we will be glad to investigate and resolve the issue. As always, we strive to ensure our customers have a good and equitable experience with our products. Until such time as we receive the requested information to correct this issue, we consider this matter closed.   To properly and promptly research this issue, we need the 16-digit number of the card in question. Ms. [redacted] can fax a copy of the required documents to 866-295-0646.   Please call if you have questions or if I may be of further service. I remain,   Sincerely,       [redacted] Chief Operating Officer Incomm Financial Services, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, GA 31904 [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I happen to think being hung up on multiple times by customer service is not how you resolve the situation. In fact they held my money for 3 days without giving me any info on when my money would be available is unacceptable. It had nothing to do with pin number had everything to do with a system error  I would like my 3.95 I paid for card refunded and an apology[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I find it very disappointing that this is how the situation has been handled. I understand that $500.00 is not a lot to some, but for me, I depended on it.  It's very frustrating to call your automated system and hear those funds are activated to that pin but are inaccessible to me and apparently anyone else.  What is even more heart wrenching is the fact that several others have had the same or similar issues according to your forums. Thank you for your time and I now know for future use, I will not be using this particular feature/service any longer.
Regards,
Kelly Ahlf

Shady Windows is phenomenal business offering high quality brands of window treatments with great service and expertise. We just had our living room window done today, and are thrilled.
The convenience of a free home consultation blended with a knowledgeable
staff, is a pleasure to deal with. Their installers are experienced and know what they're doing! If there is a problem, they will make it right! We heartily recommend Shady windows to anyone looking for great service, products and prices!