InComm Financial Services, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I was promptly contacted by phone and email on August 7, and I am expecting my refund in the mail. I will contact you again when I receive my reimbursement.I am grateful this issue was dealt with correctly after contacting Revdex.com. I sincerely hope management of  the business (by phone) learns to properly deal with customers; who are experiencing technical difficulties.To avoid  escalating frustration in their customers by contacting Revdex.com online. I value the Patriot protection act. however common sense needs to prevail in cases where identity cannot be verified because of technical difficulties. They should  value  the purchaser,and receipt holder with proper identification. It really should not have come to this. Thank you to everyone involved, for your time and timely response.
Regards,
[redacted]

February 25, 2014
 
 
 
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
 
Re: Revdex.com Case
#[redacted]
 
Dear Ms. [redacted]
 
Receipt of the above styled
complaint is hereby acknowledged. We have reviewed Mr. [redacted]’s response to
our letter.   
 
Upon receipt of Mr. [redacted]’s
response, we reinvestigated the issue with his Vanilla Reload Network Card.  We place a great deal of importance on our
customer satisfaction and want to be sure that our customers have a positive
experience with our product.  As evidence
thereof, we have issued a refund check to Mr. [redacted], as requested, in the
amount of $95.00 to the address provided in the complaint.
 
We sincerely apologize for any
inconvenience this matter has caused. Thank you again for bringing this to my
attention. If you have questions, or I may be of further service please contact
me directly. With warm regards I remain,
 
 
 
 
Sincerely,
 
 
[redacted]Chief Operating Officer
ITC Financial Licenses, Inc.
1200 Brookstone Centre Pkwy,
Suite 220
Columbus, Georgia 31904

July 29, 2015
 
 
 
Ms. [redacted]
class="MsoNormalCxSpMiddle">Revdex.com
[redacted]
Columbus Georgia 31902
 
Re: RevDex.com Case #[redacted] – [redacted]
 
Dear Ms. [redacted]:
 
Receipt of the above
styled inquiry is hereby acknowledged. We have reviewed Ms. [redacted]’s issue
with the PayPal MyCash Reload Card.
 
Ms. [redacted] initially
contacted our office on July 9, 2015 regarding a damaged PayPal MyCash Reload
Card. As standard procedure we requested documentation from Ms. [redacted]. We
have been in contact with Ms. [redacted] and determined her PIN was still active.
We have relayed the PIN to Ms. [redacted] and she has been successful in redeeming
it.
 
We sincerely apologize
for any inconvenience this matter has caused. Thank you for bringing this to my
attention. If you have any questions, or may be of further service please
contact me directly. With warm regards I remain,
 
Sincerely,
 
 
 
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc.
[redacted]
Columbus, Georgia 31904
[redacted]

March 6,...

2014
 
 
 
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
 
Re: Revdex.com Case # [redacted] – [redacted]
 
Dear Ms. [redacted]:
 
Receipt of the above styled complaint is hereby acknowledged. We have
attempted to contact Mr. [redacted] via the telephone number and e-mail address provided
in his complaint, regarding further necessary information needed to investigate
the issue with his Gift Card.
 
We attempted to contact Mr. [redacted] via e-mail February 27, 2014.  We were able to reach Mr. [redacted] via telephone
on March 4, 2014 to advise him of the information needed to investigate his
claim. Mr. [redacted] advised he would send the necessary documents via e-mail.  We have not received the requested
information. If he will furnish the requested information, we will be glad to
investigate and resolve the issue. As always, we strive to ensure our customers
have a good and equitable experience with our products. Until such time as we
receive the requested information to correct this issue, we consider this
matter closed.
 
To properly and promptly research this issue, we need the 16-digit
number of the card in question. Mr. [redacted] can fax a copy of the required
documents to ###-###-####.
 
Please call if you have questions or if I may be of further service. I
remain,
 
Sincerely,
 
 
 
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####

October 10, 2016       Ms. [redacted]...

Revdex.com Post Office Box 2587 Columbus Georgia 31902   Re: Revdex.com Case #[redacted] – [redacted]   Dear Ms. [redacted]:   Receipt of the above styled inquiry is hereby acknowledged. We have investigated the issue with Ms. [redacted]’s Vanilla Visa Gift Card.   Ms. [redacted] originally contacted our office on August 11, 2016 to request a refund. As standard procedure we requested documentation from Ms. [redacted]. A refund was processed and mailed on August 30, 2016; however, she has not received the check and it has not returned as undeliverable. We verified the address through the USPS Portal and the check has been reissued on October 4, 2016.   We place a great deal of importance on customer satisfaction and we want to be sure our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Thank you again for bringing this to my attention. Please call if you have any questions or if we may be of further assistance. I remain,   Sincerely,       [redacted] Chief Operating Officer Incomm Financial Services, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 [redacted]

July 21, 2015
 
 
 
[redacted]
class="MsoNormalCxSpMiddle">Revdex.com
[redacted]
Columbus Georgia 31902
 
Re: RevDex.com Case #[redacted] – [redacted]
 
Dear [redacted]:
 
Receipt of the above-styled
inquiry is hereby acknowledged. We have investigated the issue with [redacted]’s
OneVanilla Prepaid Visa Card.
 
[redacted] originally contacted
our office on April 7, 2015 regarding a lost card. As standard procedure we
requested documentation from [redacted]. We received several faxes from [redacted]
[redacted]; however, the required documents were never received. We have been in
contact with [redacted] and she provided the documents on July 20, 2015.
 
We place a great deal
of importance on customer satisfaction and want to be sure that our customers
have a positive experience with our products. We have issued a replacement card
to the address provided in [redacted]’s complaint. We sincerely apologize for
any inconvenience this matter has caused. We hope that you will find with this
to be a satisfactory resolution.
 
Thank you for bringing
this to our attention. Please call if you have questions or if I may be of
further service. I remain,
 
Sincerely,
 
 
 
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc.
[redacted]
Columbus, Georgia 31904
[redacted]

August 17, 2016    
Times New Roman;">  Ms. [redacted] Revdex.com Post Office Box 2587 Columbus Georgia 31902   Re: Revdex.com Case # [redacted] – [redacted]   Dear Ms. [redacted]:   Receipt of the above styled complaint is hereby acknowledged. We have investigated the issue with Ms. [redacted]’s Vanilla Visa Gift Card.   When a card is purchased, the point of sale triggers the activation of the card. After reviewing the card account it appears there were no attempts made to activate this card. Ms. [redacted] contacted us on August 11, 2016 to report the issue with her card. As standard procedure, we requested a copy of the card as well as proof of purchase. We received the documentation and notified Ms. [redacted] via email that we issued a refund check in the amount of $79.95 to the address provided in her complaint.   We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our product.  Please call if you have any questions or if I may be of further assistance. I remain,   Sincerely,       [redacted] Chief Operating Officer Incomm Financial Services, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 [redacted]

Roman">
October 6, 2015
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus, GA 31902
Re: Revdex.com Case #[redacted] –
[redacted]
Dear Ms. [redacted]:
Receipt of the above styled complaint is
hereby acknowledged. We have investigated the issue with Ms. [redacted]’s One
Vanilla Visa Gift Card.
Due to an error with our internal ticketing
system we inadvertently overlooked Ms. [redacted]’s dispute. We have been in
contact with Ms. [redacted] to advise her that a refund check has been issued in
the amount of $55.00. We place a great deal of importance on customer
satisfaction and regret that this could not be completed in a more timely
manner.
We sincerely apologize for any inconvenience
this matter has caused. We hope that you will find with this credit a
satisfactory resolution. With the issuance of this credit we consider this
issue closed. Thank you for bringing this to our attention.
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Licenses, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904

September 21,...

2015
 
 
 
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
 
Re: RevDex.com Case # [redacted] – [redacted]
 
Dear Ms. [redacted]:
 
Receipt of the above
styled complaint is hereby acknowledged. We have investigated the issue with Ms.
[redacted]’ MyVanilla Reloadable Visa Debit Card.
 
Ms. [redacted] initially contacted
our office on August 29, 2015 to dispute charges made to her card by the
merchant COMCAST. A dispute packet was sent to Ms. [redacted] via email on August
31, 2015 and we received the completed packet on September 1, 2015. A
chargeback was submitted on September 1, 2015. The merchant has 45 days to
represent against the chargeback. If the merchant does not represent, the funds
will be available on October 16, 2015.  
 
We place a great deal
of importance on customer satisfaction and want to be sure that our customers
have a positive experience with our product. We sincerely apologize for any
inconvenience this matter has caused. Thank you for bringing this to our attention.
Please call if you have any questions, or if I may be of further assistance in
any way. I remain,
 
Sincerely,
 
 
 
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, Georgia 31904
[redacted]

Needs to be sued and closed like forever purchased cashcards can't redeem 400$ + fees to activate Thrives they are who continually let them get over with this

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I feel like they did a quick job in responding to my complaint and handled it appropriately.  Thank you for facilitating this.
Regards,
[redacted]

6/6/2014
 
Ms. [redacted]
Revdex.com Case #[redacted] – [redacted]
 
Dear Ms. [redacted]
This message is in regards to my complaint filed 5/21/2014 against ITC Financial Licenses, Inc.. 
As of today, the matter of my complaint has been resolved with the above company. With the help of a representative, by the name of [redacted], I finally received my refund check of $200.00. 
I would like to thank you and the Revdex.com, for being the necessary catalyst, that brought about an end to my ongoing problem. Thanks again and best regards!
 
Sincerely,
Mrs. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Kind Regards,
[redacted]

Roman";mso-hansi-font-family:Calibri;
mso-bidi-font-family:"Times New Roman"">
January 25, 2016
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: Revdex.com Case # [redacted]
– [redacted]
Dear Ms. [redacted]:
Receipt of the above styled inquiry is
hereby acknowledged. We have investigated the issue with Ms. [redacted]’s PayPal
MyCash Reload Card.
Ms. [redacted] contacted us on February 6,
2016 regarding an error she received when attempting to load funds to her
account. As standard procedure we requested documentation from Ms. [redacted] in
order to research the issue she is having with her PayPal MyCash Reload Card.
After researching this inquiry, we found that the card in question was blocked,
due to the system rules to prevent fraudulent scams. We reviewed Ms. [redacted]‘s information
and no fraudulent activity reported against her account. We have been in
contact with Ms. [redacted] to advise her that the account has been released and she
requested to redeem her PIN in lieu of the refund.
We sincerely apologize for any
inconvenience this matter has caused. Thank you again for bringing this to my
attention. If you have questions, or I may be of further service please contact
me directly. With warm regards I remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
[redacted]

May
4, 2015
Roman";mso-fareast-theme-font:minor-fareast"> 
 
 
Ms.
[redacted]
RevDex.com
Post
Office Box 2587
Columbus,
Georgia 31902
 
Re:
Revdex.com Case #[redacted]
 
Dear
Ms. [redacted]
 
Receipt
of the above styled inquiry is hereby acknowledged. We have investigated the
issue with Mr. [redacted]’s JH Preferred Reloadable Debit Card.
 
Mr.
[redacted] initially contacted our office on March 20, 2015 to dispute charges made
to his card by AMZ[redacted] for a total of $2,989.97. We received the
completed dispute packet on March 24, 2015. The merchant is given 45 days to
respond and as long as the merchant does not file re-presentment, the funds
will be available to Mr. [redacted] at the end of business day May 14, 2015. These
procedures are regulated by Visa.
 
We
place a great deal of importance on customer satisfaction and want to be sure
that our customers have a positive experience with our product. We hope that Mr.
[redacted] can understand and appreciate our response.  We are still actively pursuing his dispute
and will keep him updated on any new information.
 
We
sincerely apologize for any inconvenience this matter has caused. Thank you for
bringing this to our attention.  Please
call if you have any questions, or if I may be of further assistance in any
way. I remain,
 
Sincerely,
 
 
 
[redacted]
Chief
Operating Officer
ITC
Financial Licenses, Inc.
5617
Princeton Avenue
Columbus,
Georgia 31904
###-###-####

March 13, 2015
 
 
 
Ms. [redacted]
class="MsoNormalCxSpMiddle">Revdex.com
Post Office Box 2587
Columbus Georgia 31902
 
 
Re: RevDex.com Case #[redacted]
 
Dear Ms. [redacted]:
 
Receipt of the above
styled complaint is hereby acknowledged. We have attempted to contact Ms. [redacted],
via the telephone number and e-mail address provided in her complaint,
regarding further necessary information needed to investigate the issue with
her Gift Card.
 
We attempted to contact
Ms. [redacted] via e-mail on March 10, 2015 followed by telephone on March 12,
2015. We have not received the requested information from Ms. [redacted].  If she will furnish the requested
information, we will be glad to investigate and resolve the issue. As always,
we strive to ensure our customers have a good and equitable experience with our
products. Until such time as we receive the requested information to correct
this issue, we consider this matter closed.
 
To properly and
promptly research this issue, we need the 16-digit number of the card in
question. You can fax either a copy of the card and/or receipt to ###-###-####.
 
Please call if you have
questions or if I may be of further service. I remain,
 
Sincerely,
 
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####

756.799987792969px; margin: 0px; padding-top: 0px; padding-right: 8px; text-align: left;">
 
 
 
Hii they took awhile to resolve my issue... but they did take care of it finally. It was just resolved today in fact... but I feel like you guys did have something to do with their prompt response. Thanks a lot, I really appreciate what you guys do over at Revdex.com.[redacted]Sent with my iPhone

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 
 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]