InComm Financial Services, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]7, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[ was supposed to get the packet in  regular mail, I haven no printer or access to one. I id fax copies of the card that they requeted
Regards,
[redacted]

July 13, 2015
 
 
 
Ms. [redacted]
class="MsoNormalCxSpMiddle">Revdex.com
Post Office Box 2587
Columbus Georgia 31902
 
Re: RevDex.com Case #[redacted]
 
Dear Ms. [redacted]
 
Receipt of the above
styled inquiry is hereby acknowledged. We have investigated the issue with Mr.
[redacted]’s MyVanilla Reloadable Debit Card
 
Unfortunately Mr. [redacted]
was a victim of a form of fraud known as package tampering.  His
card was fraudulently
compromised prior to activation. Our fraud team is currently investigating this
issue. We place a great deal of importance on customer satisfaction and we want
to be sure that our customers have a positive experience with our product. We
have received all necessary documentation and a refund has been issued in the
amount of $23.95 to the address provided in his complaint.
 
We sincerely apologize for any inconvenience this matter has caused.
Thank you again for bringing this to my attention. If you have questions, or I
may be of further service please contact me directly. With warm regards I
remain,
 
Sincerely,
 
 
 
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####

April 25,...

2014
 
 
 
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
 
Re: Revdex.com Case # [redacted] – [redacted]
 
Dear Ms. [redacted]:
 
Receipt of the above styled complaint is hereby acknowledged. We have
attempted to contact Mr. [redacted] via the telephone number and e-mail address provided
in his complaint, regarding further necessary information needed to investigate
the issue with his Gift Card.
 
We attempted to contact Mr. [redacted] via e-mail April 17, 2014, followed
by a telephone attempt on April 18, 2014. 
We have not received the requested information from Mr. [redacted]. We also
attempted a search for calls placed from the telephone number he provided in
his complaint and could not find any calls from Mr. [redacted].  If he will furnish the requested information,
we will be glad to investigate and resolve the issue. As always, we strive to
ensure our customers have a good and equitable experience with our products.
Until such time as we receive the requested information to correct this issue,
we consider this matter closed.
 
To properly and promptly research this issue, we need the 16-digit
number of the card in question. Mr. [redacted] can fax a copy of the required
documents to ###-###-####.
 
Please call if you have questions or if I may be of further service. I
remain,
 
Sincerely,
 
 
 
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####

May 5, 2015
 
 
class="MsoNormalCxSpMiddle"> 
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus, GA 31902
 
Re: Revdex.com Case #[redacted]
 
Dear Ms. [redacted]
 
Receipt of the above styled complaint is hereby acknowledged. We have
investigated the issue with Ms. [redacted]’s MyVanilla Reloadable Visa Debit Card.
 
On April 19, 2015, Ms. [redacted] discovered her account had been compromised and
disputed charges made to her card. Ms. [redacted] advised us that she wanted a full
refund on her MyVanilla Reloadable Visa Debit Card. We received a dispute
packet from Ms. [redacted] on April 22, 2015 via fax. A chargeback has been submitted
and we have recovered Ms. [redacted]’s funds. We are issuing a refund to Ms. [redacted] for
$300.00.
 
We
place a great deal of importance on customer satisfaction and want to be sure
that our customers have a positive experience with our product. Please call if
you have any questions, or if I may be of further assistance in any way. I
remain,
 
Sincerely,
 
 
 
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[  I did return the call. They have still not provided any proof of any wrong doing on my part, again I state I provided no one with no information, nor consented to any use and have a right to question my accusers, Vanilla Reload said they are aware of who the perpetrator(s) are, but have not provided any proofs that I was affiliated with the perpetrator(s). No proof has been provided by Vanilla Reload and per the laws of bailments it is their duty not option to return my money. They charged me $3.95 service fee which I gave, and I also gave them the $200 it is a completed contract and I need my funds returned, that is what I paid for. Vanilla Reload is the direct and proximate cause of my continued pain and suffering, as no proofs have been supplied, except by me which does not show any wrong doing on my behalf. Please return my funds.  ]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I also strongly advise their website security be looked into. Google Chrome flags their website as un-secure.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

May 10, 2016       Ms. [redacted] Revdex.com Post Office Box...

2587 Columbus Georgia 31902 Re: Revdex.com Case #[redacted] – [redacted] Dear Ms. Stallone:   Receipt of the above styled inquiry is hereby acknowledged. We have reviewed Ms. [redacted]’s response to our letter. After researching this inquiry, we found that a refund check was mailed to Ms. [redacted] on April 8, 2016. The check was mailed to the address provided in Ms. [redacted]’s complaint; however, she has not received the check and it has not returned as undeliverable. We attempted to contact Ms. [redacted] to verify the address via the telephone number provided on May 5, 2016. We have verified the address through the USPS Portal and the check was reissued on May 10, 2015. We place a great deal of importance on customer satisfaction and we want to be sure our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Thank you again for bringing this to my attention. Please call if you have any questions or if we may be of further assistance. I remain,   Sincerely,       [redacted] Chief Operating Officer Incomm Financial Services, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution satisfactory to me.  I consider this complaint now resolved.
Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

April
28, 2015
Roman";mso-fareast-theme-font:minor-fareast"> 
 
Ms.
[redacted]
RevDex.com
Post
Office Box 2587
Columbus
Georgia 31902
 
Re:
Revdex.com Case # [redacted]
 
Dear
Ms. [redacted]:
 
Receipt
of the above styled complaint is hereby acknowledged. We have investigated the
issue with Ms. [redacted]’s Vanilla Visa Gift Card.
 
Ms.
[redacted] requested a replacement card on March 4, 2015. At the time the
replacement card was replaced we ask for her date of birth to verify identity. When
Ms. [redacted] called to activate her card the date of birth did not match;
however, we have contacted Ms. [redacted] and we were able to activate her card
through other processes for defining her identity.
 
We
place a great deal of importance on customer satisfaction and want to be sure
that our customers have a positive experience with our product. We sincerely
apologize for any inconvenience this matter has caused. Thank you again for
bringing this to my attention.
 
 If you have questions, or I may be of further
service please contact me directly. With warm regards I remain,
 
Sincerely,
 
 
 
[redacted]
Chief
Operating Officer
ITC
Financial Licenses, Inc.
1200
Brookstone Centre Pkwy, Suite 220
Columbus,
Georgia 31904
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Tell us why here...  
April 22, 2016
 
 
 
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
 
Re: Revdex.com Case # [redacted] – [redacted]...

[redacted] 
Dear Ms. [redacted]:
 
Receipt of the above styled complaint is hereby acknowledged. We have investigated the issue with Mr. [redacted]’ MyVanilla Reloadable Visa Debit Card.
 
Mr. [redacted] originally contacted our office on April 22, 2016 to file a dispute. During our investigation we found that Mr. [redacted]’ card was registered in another name. As standard procedure we requested documentation to prove ownership of the card. We have reviewed Mr. [redacted]’ complaint and it appears he voluntarily provided his card information to initiate the transaction in question. We would like to advise him to engage law enforcement. We will cooperate fully in the investigation. While we regret that our products were used in this manner, the transactions themselves are not fraudulent. We will pledge our support in the investigation and resolution of any crimes which may have been committed. We hope that Mr. [redacted] is able to recover his losses. We are unable to reimburse his loss since the card was redeemed with his consent.
 
We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product. We regret the circumstances that have led Mr. [redacted] to contact our office. Please call if you have any questions or if I may be of further assistance. Thank you for bringing this to my attention. 
 
Sincerely,
 
 
 
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I'm still uncertain how this chargeback will solve the problem of someone putting the card in there name? Before they made a charge? So, if eventually I'm given my money back on April 18th,what keeps this person from taking the card again? The problem lies with someone being able to RE-REGISTER a card that I registered less than 12 hours earlier. Who is this company? Who made the charge? I want to know how to press charges. I am a single mother. I get no child support. I manage my money as wisely as possible. Times are very tight. I teach special education children. I get paid once a month. We are homeless. I'm not asking for your pity. Do not want charity. I just need what's mine so we can live. I just want what is mine. They had no problem taking my money,  Allowing it to get switched into someone eelse's name, and allowing them to make a charge. So I'm confused with the whole situation. Shouldn't we be asking who made the charge instead of where? How does the person who done this have to pay for what they have done? Are there no consequences? I can not even find anything on any merchant named MAB PAY or I would investigate myself. [Provide details of why you are not satisfied with this resolutithey on.]
Regards,
[redacted]

February 3, 2015
 
 
 
 
class="MsoNormalCxSpMiddle">Ms. [redacted]
Revdex.com
Post Office Box 2587     
Columbus Georgia 31902
 
Re: RevDex.com Case # [redacted] – [redacted]
 
Dear Ms. [redacted]
 
Receipt of the above
styled inquiry is hereby acknowledged. We have investigated the issue with Ms. [redacted]’s
$125.00 Vanilla Reload Network Card.
 
Unfortunately Ms. [redacted]
was a victim of a form of fraud.  Her PIN
was fraudulently compromised prior to activation.  Our fraud team is currently investigating
this issue.  We place a great deal of importance on customer satisfaction and want
to be sure that our customers have a positive experience with our product.  As evidence thereof, we have issued a refund
for Ms. [redacted].  
 
We sincerely apologize for any inconvenience this matter has caused.
Thank you again for bringing this to my attention. If you have questions, or I
may be of further service please contact me directly. With warm regards I
remain,
 
Sincerely,
 
 
[redacted]Chief Operating Officer
ITC Financial Licenses,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Yes, I was scammed and I told the representative that. They also told me they knew where the funds went, so why not freeze until further investigation so that the consumers dont lose out.I made a police report and havent heard anything back. But the matter is that I called immediately letting them know I was scammed and they did nothing to try to help the consumer, which by the way, never had used a vanilla reload card and didn't realize those numbers where actually to access my account. I will not be satisfied until I receive a refund, since like they said, they know where the funds went yet did nothing to retrieve them.
Regards,
[redacted]

May 14, 2015
 
 
class="MsoNormalCxSpMiddle"> 
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus, GA 31902
 
Re: Revdex.com Case #[redacted] [redacted]
 
Dear Ms. [redacted]
 
Receipt of the above styled complaint is hereby acknowledged. We have
investigated the issue with Mr. [redacted]’s One Vanilla Prepaid Visa Card.
 
Mr. [redacted] originally contacted our office on March 3, 2015 to
dispute a charge from Smiths Foods that occurred on March 1, 2015 for the amount
of $485.10. We received Mr. [redacted]’s written dispute packet on March 23,
2015. After reviewing Mr. [redacted]’s account, the transactions were declined
and the funds should have not been removed from the gift card.  Mr. [redacted] has requested a refund that was
processed and expedited on May 13, 2015.
 
We
place a great deal of importance on customer satisfaction and want to be sure
that our customers have a positive experience with our product. Please call if
you have any questions, or if I may be of further assistance in any way. I
remain,
 
Sincerely,
 
 
 
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

February 18, 2015
 
 
class="MsoNormalCxSpMiddle"> 
Ms. [redacted]
Revdex.com
Post Office Box 2587      
Columbus Georgia 31902
 
Re: Revdex.com Case #[redacted] – [redacted]
 
Dear Ms. [redacted]
 
Receipt of the above styled complaint is hereby acknowledged. We have
investigated the issue with Mr. [redacted]’s Vanilla Reload Network Card.
 
Mr. [redacted] originally submitted a refund request on December 17, 2014.
His request was processed on December 26, 2014. Mr. [redacted] contacted us on
January 16, 2015 to advise us he has not received his refund check and that he
was leaving the country. Mr. [redacted] asked that we send the check to a third party;
however, we advised him we were unable to reissue his check without a picture
ID and a utility bill for verification.  We hope Mr. [redacted] can understand and
appreciate our position.
 
We sincerely apologize for any inconvenience
this matter has caused. Thank you again for bringing this to my attention. Please call if you have any questions or if we may be
of further assistance. I remain,
 
Sincerely,
 
 
 
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc.
[redacted]
Columbus, Georgia 31904

September 13, 2016      
12pt;">Ms. [redacted] Revdex.com Post Office Box 2587 Columbus Georgia 31902   Re: Revdex.com Case # [redacted] – [redacted]   Dear Ms. [redacted]:   Receipt of the above styled inquiry is hereby acknowledged. We have investigated the issue with Ms. [redacted]’s OneVanilla Prepaid Debit Cards.   Ms. [redacted] originally contacted our office on May 26, 2016 disputing unauthorized transactions on her card. A dispute packet was sent via email and we received the completed documentation on May 27, 2016. We previously denied her dispute. However, upon reinvestigation we discovered there was a delay in our response to Ms. [redacted]. We sincerely apologize for the delay in the process.   We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product. As evidence thereof, we have issued a refund check to the address provided in her compliant.   Please call if you have any questions, or if I may be further assistance in any way. I remain,   Sincerely,       R.B. Rolling Chief Operating Officer Incomm Financial Services, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 [redacted]