InComm Financial Services, Inc.

August 12, 2016
 
 
 
12pt">Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
 
Re: Revdex.com Case # [redacted] – [redacted]
 
Dear Ms.[redacted]:
 
Receipt of the above styled inquiry is hereby acknowledged. We have investigated the issue with Ms. [redacted]’s MyVanilla Reloadable Debit Card.
 
Ms. [redacted] originally contacted our office on May 14, 2016 disputing unauthorized transactions on her card. We resolved Ms. [redacted]’s dispute in her favor, but apologize for the delay in providing her refund check. We have expedited the refund check in the amount of $1,500.00 to the address provided in her complaint. We regret that this issue could not be resolved in a more timely manner.
 
We sincerely apologize for any inconvenience this matter has caused. Thank you again for bringing this to my attention. If you have questions, or I may be of further service please contact me directly. With warm regards I remain,
 
Sincerely,
 
 
 
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you for helping me with this complaint. 
Regards,
[redacted]

July 8, 2015
 
 
class="MsoNormalCxSpMiddle"> 
[redacted]
[redacted]
[redacted]
[redacted]
 
Re: [redacted] Case #10703403 – Hope McDonnell
 
Dear [redacted]:
 
Receipt of the above styled complaint is hereby acknowledged. We have
investigated the issue with [redacted]’s Vanilla MasterCard Gift Card.
 
[redacted] originally contacted us on June 20, 2015 with an
activation issue. When a card is purchased, the point of sale triggers the
activation of the card.  We were able to
locate attempts made to activate this card; however, all attempts failed. As
standard procedure we requested documentation from [redacted] in order to
investigate and resolve her issue. We received the required documents on June
30, 2015. We have issued a replacement card in the amount of $100.00 that will
be sent via FedEx tracking #[redacted].
 
We
place a great deal of importance on customer satisfaction and we want to be
sure our customers have a positive experience with our product. We sincerely apologize for any inconvenience
this matter has caused. Thank you again for bringing this to my attention. Please
call if you have any questions or if we may be of further assistance. I remain,
 
Sincerely,
 
 
 
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc.
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

January 5, 2015
 
 
 
Ms. [redacted]...

[redacted]
Revdex.com
Post Office Box 2587      
Columbus Georgia 31902
 
Re: Revdex.com Case # [redacted] – [redacted]
 
Dear Ms. [redacted]:
 
Receipt of the above styled complaint is hereby acknowledged. We have
investigated the issue with Mr. [redacted]’s Vanilla Visa Prepaid Card.
 
Mr. [redacted] initially contacted us on December 22, 2014 regarding an
activation issue. As standard procedure, we requested documentation from Mr. [redacted].
 We received documents on January 3, 2015.
 After researching this inquiry, we discovered
there was an activation error at the point of sale. We activated his card on
January 5, 2015.
 
We place a great deal of importance on our customer satisfaction and
want to be sure that our customers have a positive experience with our
product.  We sincerely apologize for any
inconvenience this matter has caused. We hope that you will find this a
satisfactory resolution. Thank you for bringing this to our attention.
 
Please call if you have questions or if I may be of further
service.  I remain,
 
Sincerely,
 
 
 
[redacted]Chief Operating Officer
ITC Financial Licenses, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####

January 11, 2016
 
 
 
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
 
Re: RevDex.com Case #[redacted] – [redacted]
 
Dear Ms. [redacted]
 
Receipt of the above
styled complaint is hereby acknowledged. We have reviewed Ms. [redacted]’s response
to our letter.
 
When we received the
original complaint, in accordance with our normal procedures we thoroughly
reviewed and investigated the issue with Ms. [redacted]’s PayPal MyCash Reload
Card. Reload Card. After researching the issue, we discovered that the card in
question was blocked, due to the system rules to prevent fraudulent scams. We have
been in contact with Ms. [redacted] and advised her that her PIN is available for redemption.
 
Sincerely,
 
 
 
[redacted]
Chief Operating Officer
Incomm Financial Services,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, Georgia 31904
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Unfortunately this response in itself seem fraudulent!  I have not received a refund of $125.00, nor am I due a refund of $125.00.  I am due a refund of $60.00.  And even if they were to issue a refund, they haven't notified me to verify a mailing address for I have a physical address and a post office box.  Regardless of the outcome of this I do appreciate the Revdex.com looking into this, thank you so much for your help.]
Regards,[redacted]

September 21, 2016       Ms. [redacted]...

Revdex.com Post Office Box 2587 Columbus Georgia 31902   Re: Revdex.com Case # [redacted] – [redacted]   Dear Ms. [redacted]:   Receipt of the above styled inquiry is hereby acknowledged. We have investigated the issue with Ms. [redacted]’s OneVanilla Prepaid Debit Card.   Ms. [redacted] originally contacted our office on September 9, 2016 disputing an unauthorized transaction on her card. A dispute packet was sent via email on September 13, 2016. We received the completed dispute packet on September 19, 2016. We resolved Ms. [redacted]’s dispute in her favor, but apologize for the delay in providing her refund check. We expedited the refund check in the amount of $499.94 to the address provided in her complaint. We regret that this issue could not be resolved in a more timely manner.   We sincerely apologize for any inconvenience this matter has caused. Thank you again for bringing this to my attention. If you have questions, or I may be of further service please contact me directly. With warm regards I remain,   Sincerely,       [redacted] Chief Operating Officer Incomm Financial Services, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 [redacted]

August 24, 2016       Ms. [redacted] Revdex.com Post Office Box 2587 Columbus Georgia 31902   Re: Revdex.com Case # [redacted] – [redacted]   Dear Ms....

[redacted]:   Receipt of the above styled complaint is hereby acknowledged. We have investigated the issue with Ms. [redacted]’s OneVanilla Prepaid Debit Card.   Ms. [redacted] initially contacted our office on August 9, 2016 to inquire about her card balance. On August 10, 2016 she contacted us again disputing an unauthorized transaction. A dispute packet was sent via email on several different occasions. We received the completed dispute packet on and a chargeback was submitted on August 23, 2016 to recover the funds. The merchant has 45 days to represent against the chargeback. If the merchant does not represent by October 7, 2016, a refund check will be issued to the address provided in Ms. [redacted]’s complaint.   We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Thank you for bringing this to our attention. Please call if you have any questions, or if I may be of further assistance in any way. I remain,   Sincerely,       [redacted] Chief Operating Officer Incomm Financial Services, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
below.The check still have not came [Provide details of why you are not satisfied with this resolution.]Regards,[redacted]

font-size: medium; font-family: arial, sans-serif;">
As discussed via phone, in regards to complaint# [redacted] for Mr. [redacted]; the issue was resolved on March 6, 2013.  We spoke with Mr. [redacted]n that day and advised him his card was activated.

I have no way of knowing how much is left on the card, other than taking their word for it, and I do not trust them.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

October 9, 2015
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: Revdex.com Case
#[redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above styled
complaint is hereby acknowledged. We have reviewed Ms. [redacted]’s response to our
letter.   
Upon receipt of Ms. [redacted]’s response,
we reinvestigated the issue with her One Vanilla Prepaid Debit Card. We have
discovered an error on our end and apologize profusely for this oversight.  We have issued a refund check in the amount
of $4.95 for activation fees.
We place a great deal of
importance on our customer satisfaction and want to be sure that our customers
have a positive experience with our product.  
Again, we sincerely apologize for any inconvenience we have caused.  Thank you for bringing this to our
attention.  Please call if you have
questions or if I may be of further service. I remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc.
1200 Brookstone Centre Pkwy,
Suite 220
Columbus, Georgia 31904

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
After
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Although I do not understand how many different departments or people are in charge of paypal/mycash
as per an email received copy of it below;
You should get your check towards the end of next week.
Confirmation Number: [redacted]
 
Best Regards,
 
[redacted]
Product Manager, Financial Services
[redacted]
[redacted]
 
Interactive Communications International, Inc.
[redacted]
Atlanta, GA. 30303
[redacted]
 
I REALLY WISH YOU WOULD NOT MAKE IS SO COMPLEX FOR PEOPLE GET THEIR REFUND
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
One thing I need to point out, the cards were redeemed without my consent. My issue has not been resolved with this response. I feel that cvs is responsible because I paid for a service that was not provided to me. Please review the case nd contact me with a better resolution. I have contact a few layers and my issues does not get solved and will take the next step and leave it at the lawyer hands.
Regards,[redacted]

March 26, 2015
 
 
 
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
 
Re: Revdex.com Case
# [redacted]
 
Dear Ms. [redacted]
 
Receipt of the above styled complaint is hereby acknowledged. We have reviewed
Ms. [redacted]s’ response to our letter.
 
Pursuant
to the Cardholder Agreement, the Card carries restrictions on use, and we
monitor and review accounts on a daily basis to prevent fraud and to protect
our cardholders’ and their funds.  In
this case, on February 27, 2015, we received an alert relating to international
activity associated with the account.  When our fraud representative received
the alert and reviewed the account, the representative observed that the
international activity was followed by a domestic ACH load, the first such load
to this particular account, and then by another transaction with an
international merchant.  The close proximity of these transactions raised
concerns with the fraud representative and, in accordance with our normal
procedures, prompted us to request documentation that would both verify the
identity of the cardholder and of the suspicious transactions.  We
received the requested documentation on March 5, 2015, and have not located any
records indicating that the documents were provided prior to March 5, 2015.  The hold on this account was lifted the
following day, and Ms. [redacted]s resumed using the card on March 6, 2015.  To the extent that Ms. [redacted]s raises
concerns regarding her ability to withdraw money at a bank on March 7, 2015,
our review of our system shows that the bank requested preauthorization for the
funds and our system transmitted approval for the transaction.  We do not have information about why the funds
were not provided to Ms. [redacted]s by the bank at that time.  The balance remaining on Ms. [redacted]s’ card is
currently $0.71.
 
We
hope that you will find this a satisfactory resolution. Thank you for bringing
this to our attention.  Please call if you have questions or if I may be
of further service.  I remain,
 
Sincerely,
 
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904