InComm Financial Services, Inc.

July 11, 2016       Ms. [redacted]...

Revdex.com Post Office Box 2587 Columbus Georgia 31902   Re: Revdex.com Case # [redacted] – [redacted]   Dear Ms. [redacted]:   Receipt of the above styled inquiry is hereby acknowledged. We have investigated the issue with Ms. [redacted]’ Target Visa Gift Card.   Ms. [redacted] originally contacted our office on December 30, 2015 disputing unauthorized transactions on her card. We received the requested documentation on March 7, 2016. We previously denied her dispute. However, upon reinvestigation we discovered there was a delay in our response to Ms. [redacted]. We sincerely apologize for the delay in the process.   We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product. As evidence thereof, we have credited Ms. [redacted]’ account for the difference of $24.00 leaving her account with a $ 112.00 balance. Please call if you have any questions, or if I may be further assistance in any way. I remain,   Sincerely,       [redacted] Chief Operating Officer Incomm Financial Services, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 [redacted]

Yesterday purchased a 100.00 dollar vanilla mastercard for my wifes birthday. She opened it and the numbers were scratched off. We tried to use the card and it would not work. Then we did some investigation and found this is a very common problem. As this is a problem that happens frequently the company Incomm and the retailer that continues to sell this product Walmart even though they know about the problem. This should be a fraudulent transaction as they won't guarantee the product is what is being purchased.

July 18, 2016       Ms. [redacted]...

[redacted] Revdex.com Post Office Box 2587 Columbus Georgia 31902   Re: Revdex.com Case # [redacted] – [redacted]   Dear Ms. [redacted]:   Receipt of the above styled inquiry is hereby acknowledged. We have investigated the issue with Ms. [redacted]’ Vanilla Visa Gift Card.   Ms. [redacted] originally contacted our office on February 12, 2016 disputing an unauthorized transaction made on her card. We resolved Ms. [redacted]’ dispute in her favor and sincerely apologize for the delay in providing her refund check. We issued a refund check in the amount of $120.00 to the address provided in her complaint on July 14, 2016. We regret that this issue could not be resolved in a more timely manner.   We sincerely apologize for any inconvenience this matter has caused. Thank you again for bringing this to my attention. If you have questions, or I may be of further service please contact me directly. With warm regards I remain,   Sincerely,       [redacted] Chief Operating Officer Incomm Financial Services, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 [redacted]

June 4, 2015
 
 
 
Ms. [redacted]
class="MsoNormalCxSpMiddle">Revdex.com
Post Office Box 2587
Columbus, GA 31902
 
Re: RevDex.com Case #[redacted] – [redacted]
 
Dear Ms. [redacted]:
 
Receipt of the above
styled complaint is hereby acknowledged. We have investigated the issue with Ms.
[redacted]’s MyVanilla Reloadable Debit Card.
 
Ms. [redacted]
originally contacted our office on April 17, 2015 regarding an issue with her
MyVanilla account. Ms. [redacted] advised us she willingly provided her card
number to a third party and she was concerned she may have been scammed.  As standard procedure we placed the account on
hold to prevent any charges from occurring. We have issued a refund check in
the amount of $350.00 to Ms. [redacted].
 
We place a great deal
of importance on customer satisfaction and want to be sure that our customers
have a positive experience with our product. Please call if you have any
questions, or if I may be of further assistance in any way. I remain,
 
Sincerely,
 
 
 
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  A refund check was received by me on 4-5-16.  I would like to thnak [redacted], Cheif Operationg Officer and [redacted] for resolving this matter.
They did an outstanding job.
Regards,
[redacted]

May 1, 2015
 
 
 
Ms. [redacted]
class="MsoNormalCxSpMiddle">Revdex.com
Post Office Box 2587
Columbus Georgia 31902
 
Re: Revdex.com Case
# [redacted] – [redacted]
 
Dear Ms. [redacted]
 
Receipt of the above styled
complaint is hereby acknowledged. We have attempted to investigate the issue
with Mr. [redacted]’ MyVanilla Prepaid Debit Card.
 
Mr. [redacted] originally contacted
our office on February 18, 2015 to request his account to be cancelled. Mr. [redacted]’
account was blocked due to him purchasing it in one state and registering it in
another.  As standard procedure we
requested documentation from Mr. [redacted] in order for us to release his funds
and cancel his account; however, we still have not received all the necessary
documents needed to process this request.
 
As always, we strive to ensure
our customers have a good and equitable experience with our products.
As evidence thereof we are sending Mr.
[redacted] his balance and closing his account at his request as a gesture of our
goodwill.
We sincerely apologize for any
inconvenience caused by this matter. Thank you for bringing this to our
attention. Please call if you have any questions or if I may be of further
assistance. I remain,
 
Sincerely,
 
 
 
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc.
1200 Brookstone Centre Pkwy,
Suite 220
Columbus, Georgia 31904
###-###-####

September 14, 2016       Ms. [redacted] Revdex.com Post Office Box 2587 Columbus Georgia 31902   Re: Revdex.com Case # [redacted] – [redacted]   Dear Ms....

[redacted]:   Receipt of the above styled inquiry is hereby acknowledged. We have investigated the issue with Ms. [redacted]’s Vanilla Visa Gift Card.   Ms. [redacted] initially contacted our office on August 23, 2016 to dispute unauthorized transactions made to her card. We sent a dispute packet via email to the address she provided on different occasions. Although, the completed documentation has not been received from Ms. [redacted] at this time, a chargeback has been submitted on her behalf to recover the funds. The merchant has 45 days to respond. If the merchant does not represent, a refund check will be issued to the address Ms. [redacted] provided in her complaint on October 28, 2016.   We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product. We hope that Ms. [redacted] can understand and appreciate our response. We sincerely apologize for any inconvenience this matter has caused. Please call if you have any questions, or if I may be of further assistance in any way. I remain,   Sincerely,       [redacted] Chief Operating Officer Incomm Financial Services, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 [redacted]

June 20, 2016      
12pt;">Ms. [redacted] Revdex.com Post Office Box 2587 Columbus Georgia 31902   Re: Revdex.com Case # [redacted] – [redacted]   Dear Ms. [redacted]:   Receipt of the above styled inquiry is hereby acknowledged. We have investigated the issue with Ms. [redacted]’ PayPal MyCash Reload Card.   Ms. [redacted] contacted us on June 16, 2016 regarding an error she received when attempting to load funds to her account. As standard procedure we requested documentation from Ms. [redacted] in order to research the issue she is having with her PayPal MyCash Reload Card. After researching this inquiry, we found that the card in question was blocked; due to the system rules we have in place to prevent fraudulent scams. We reviewed Ms. [redacted]’ information and no fraudulent activity has been reported against her account. We have contacted Ms. [redacted] via email advising her that a refund has been issued to the address provided in her complaint.   We sincerely apologize for any inconvenience this matter has caused. Thank you again for bringing this to my attention. If you have questions, or I may be of further service please contact me directly. With warm regards I remain,   Sincerely,       [redacted] Chief Operating Officer Incomm Financial Services, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 [redacted]

May 30, 2014
12pt; font-family: 'Times New Roman', serif;"> 
 
 
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
 
Re: RevDex.com Case # [redacted] – [redacted]
 
Dear Ms. [redacted]:
 
Receipt of the above
styled complaint is hereby acknowledged. We have attempted to contact Ms. [redacted],
via the e-mail address provided in her complaint, regarding further necessary
information needed to investigate the issue with her Reload Cards.
 
We attempted to contact
Ms. [redacted] via e-mail  on May 23, 2014. There
is no telephone number listed in the complaint filed by Ms. [redacted].  We have not received the requested
information from Ms. [redacted].  If she will
furnish the requested information, we will be glad to investigate and resolve
the issue. As always, we strive to ensure our customers have a good and
equitable experience with our products. Until such time as we receive the
requested information to correct this issue, we consider this matter closed.
 
To properly and
promptly research this issue, we need the 16-digit number of the card in
question. You can fax either a copy of the card and/or receipt to 866-295-0646.
 
Please call if you have
questions or if I may be of further service. I remain,
 
Sincerely,
 
 
 
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, Georgia 31904
(678) 921-5342

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The company did a great job and making sure everything was replaced. I provided what was asked of me and they re-issued the card to me for the full amount of $275.00. Thank you Vanilla Visa for taking care of this for me.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.they are not at all helpful,  them losing my initial dispute package is garbage( I re-forwrded the packet to them showing them the original date and proper email address on it to which the had no answer) and they still intend to hold MY money hostage for the 120 days.  I have done some research and this is a very common occurrence and they make the dispute process so difficult and long that I am sure most people just walk away from their money.  I will see this through and eventually get my money back but this was a baby shower gift to buy the things we need for our newborn  by the time I see this money my child will no longer be a newborn.  Amazon has been incredibly helpful through this process and offered to speak directly with them but they refuse that as it is against policy.  they just dont want his to get resolved and that is very apparent to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

May 24, 2016       Ms. [redacted] Revdex.com Post Office Box 2587 Columbus Georgia 31902   Re: Revdex.com Case # [redacted] – [redacted]   Dear Ms.[redacted]:   Receipt of the above styled complaint is hereby acknowledged. We have reviewed Ms. [redacted]’s response to our letter.   When we received the original complaint and all supporting documentation, in accordance with our normal procedures we thoroughly reviewed and investigated Ms. [redacted]’s complaint. As mentioned in our last response, Ms. [redacted]’s check was cut and mailed on May 7, 2016. We advised Ms. [redacted] that the refund could take 7-10 business days to receive. The 10th business day was May 20, 2016. Ms. [redacted] contacted us via email advising us that she has received her refund check.   We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Thank you for bringing this to our attention.  Please call if you have any questions, or if I may be of further assistance in any way. I remain,   Sincerely,       [redacted] Chief Operating Officer Incomm Financial Services, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is the only option I have to take, so I will accept it.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

padding-right: 8px; font-family: arial, sans-serif; text-align: left;">
 
 
 
 
Hi there,
The company has responded to the complaint (ID: [redacted]), and has agreed to issue a refund.  I am satisfied with the resolution.  Thank you for your help in this matter.
[redacted]

April 14, 2015
 
 
Ms. [redacted]
Better Business...

Bureau
Post Office Box 2587
Columbus, GA 31902
 
Re: RevDex.com Case #[redacted] – [redacted]
 
Dear Ms. [redacted]
 
Receipt of the above
styled inquiry is hereby acknowledged. We have investigated the issue with Ms. [redacted]’s
Target MasterCard Gift Card.
 
Ms. [redacted] initially
contacted us on February 27, 2015 regarding a lost $50.00 Target MasterCard
Gift Card. She made a purchase using this card and later returned the
merchandise. The return was credited to her Target MasterCard Gift Card,
however; the card did not work as designed after the credit was processed. A
replacement card was ordered on January 1, 2015, however; Ms. [redacted] never
received the card. We are sending Ms. [redacted] a replacement card via FEDEX
tracking #[redacted]
 
We sincerely apologize for any inconvenience this matter has caused.
Thank you again for bringing this to my attention. If you have questions, or I
may be of further service please contact me directly. With warm regards I
remain,
 
Sincerely,
 
 
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, Georgia 31904

August 5, 2015
 
 
 
Ms. [redacted]
class="MsoNormalCxSpMiddle">Revdex.com
[redacted]
Columbus Georgia 31902
 
Re: RevDex.com Case #[redacted]
 
Dear Ms. [redacted]
 
Receipt of the above
styled inquiry is hereby acknowledged. We have investigated the issue with Ms. [redacted]’s
Vanilla Visa Gift Cards.
 
Unfortunately Ms. [redacted]
was a victim of a form of fraud known as package tampering. This means that her
card was fraudulently compromised prior to activation. Our fraud team continues
to investigate this issue. We place a great deal of importance on customer
satisfaction and we want to be sure that our customers have a positive
experience with our product. We have received all necessary documentation. We initially
issued Ms. [redacted] a check in the amount of $100.00; another check is being sent
for the remaining $111.90 which includes fees.  
 
We sincerely apologize for any inconvenience this matter has caused.
Thank you again for bringing this to my attention. If you have questions, or I
may be of further service please contact me directly. With warm regards I
remain,
 
Sincerely,
 
 
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc.
[redacted]
Columbus, Georgia 31904
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and I request to have InComm send a cancellation letter to me for my records.
Its very frustrating that this had to be escalated to file a complaint to the Revdex.com in order for this fraudulent card to be cancelled. In the beginning, I mentioned that my identity was stolen to the representative and asked to be transferred to the fraud department.
A police report #[redacted] has been filed with the city of La Habra. Identify theft should have been enough reason to cancel the card with the representative in the first place.
InComm should implement training for their representatives on how to handle victims of identity theft.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Please c;lose the complaint, the company has refunded our money.
Regards,[redacted]

October 1, 2015
size="3" face="Times New Roman">
 
 
 
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus, GA 31902
 
Re: RevDex.com Case #[redacted] – [redacted]
 
Dear Ms. [redacted]:
 
Receipt of the above
styled complaint is hereby acknowledged. We have investigated the issue with Ms.
**’s PayPal MyCash Reload Cards. Thank you for taking the time to make us aware
of the issue. 
 
We have reviewed Ms. **’s
complaint and it appears that she voluntarily provided her card information to
initiate the transaction on the cards in question. We advised Ms. ** to contact
law enforcement. We will cooperate fully in the investigation. While we regret
that our products were used in this manner, the transactions themselves are not
fraudulent. In accordance with our normal procedures we reviewed the reload
pack as well as the receiving account. We found that both the reload pack and
the receiving accounts had been fully redeemed. We will remain willing to
assist law enforcement with the ongoing investigation and resolution of any
crimes which may have been committed. It is important to note that you should
never give your PIN to anyone.
 
We place a great deal
of importance on customer satisfaction and want to be sure that our customers
have a positive experience with our product. We regret the circumstances that
have led Ms. ** to contact our office. We will pledge our support in the
investigation and resolution of the matter and hope that she is able to recover
her losses. However, we are unable to reimburse her loss since the reload packs
were redeemed with Ms. **’s consent. Please call if you have questions or if I
may be of further service. I remain,
 
Sincerely,
 
 
 
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, Georgia 31904
[redacted]