IDT Corporation

Review: I called IDT to get a final bill when I cancelled my account while I was moving. I paid with my AMEX card and then cancelled IDT future payments (I had autopay with IDT for 20 years.) I subsequently got a bill for $4.38 and $71.00 in "bounced check" fees due to AMEX refusing to pay additional billing. I called them to clarify this and got a "final bill" stating that they were turning my account over to a "credit bureau." I have perfect credit, but this is PIRACY!Desired Settlement: I paid the $4.38. The bogus "bad check" charges should be dropped and my unblemished credit should remain so.

Business

Response:

The consumer had set up her account with the EZ Pay option in which the amount of each monthly invoice is automatically deducted from the credit card number provided to us on the due date of each invoice. IDT received a written request from the consumer on June 6, 2014 requesting cancellation of the account. This written notice was received after the first of two returned payments was charged to the credit card number on file. Because IDT was not advised to cancel the account or remove the EZ Pay option from the account prior to the date in which this first payment was due (May 20, 2014), IDT believes that the first dishonored payment fee in the amount of $20.00 is valid and cannot determine why credit should be issued. Given that the second of the two dishonored payments was deducted on June 19, 2014, IDT issued a credit for the dishonored payment fee that was applied for that particular payment ($20.00). The remaining balance on the account is $55.66 and represents two unpaid invoices (because they were both returned as unpaid by the bank) in the amounts of $31.28 and $4.38 as well as the one remaining dishonored payment fee of $20.00. IDT believes that given the circumstances, this is a fair and reasonable attempt to resolve this matter.

Consumer

Response:

I am rejecting this response because: IDT was notified by phone about the account cancellation. I inquired about the amount due to close the account. After I paid by AMEX the amount due as quoted by them: I discontinued the auto-pay. When I was billed for an additional $4.38 I sent them a letter explaining that the account had been paid and closed months before. When I received another bill for $4.38, I decided that it wasn't worth the trouble--considering the amount in dispute. They then began to add "bad check" charges which were never my form of payment. Since I have already paid the $4.38 in dispute, any punitive amounts should not apply. Furthermore, if their representative had given me the incorrect closing balance: I would not have had to deal with any additional amounts and particularly not any punitive charges. I was their customer for 20 years and NEVER had a late payment.Subsequently, I researched their record on the Internet and they have more customer complaints than any other phone service. Had I known that I would have dumped them a long time ago. Since I have paid the disputed trivial amount, their attempt to "shake me down" for $71.00 is corporate piracy.

Regards,

Business

Response:

IDT does not understand the complainant's latest rebuttal. The account in question was on auto pay and subsequently removed once IDT received the written correspondence instructing us to do so. IDT did not receive a verbal request to cancel this account and remove the auto pay option.

Consumer

Response:

I am rejecting this response because: IDT is "playing stupid." They got a verbal request to close the account when I called them to pay the final balance. They gave me the wrong amount and subsequently tried to charge me $71.00 in penalties for a paltry "amount owed" of less than $5.00.It was only after I initially spoke with their representative to close the account and make the final payment that I called AMEX and told AMEX to stop the auto-pay. If IDT had not gotten my call, how would they have known to close the account prior to their August bill to me? Yet--they billed my AMEX account even though IDT's account had been closed. IDT charged me two "bad check charges" when AMEX refused payment (and one other charge on the bill that they finally sent by mail that took that charge off the bill.) IDT made a mistake in the final amount they quoted. Then they tried to add bogus charges by billing AMEX and finally billing me for "bad check charges." I paid them without any problems since 1989! Apparently they were more efficient then. [redacted]

Review: I began receiving unsolicited text messages from Boss Revolution/IDT Technologies a few months ago in August 2015. I contacted them and asked to be removed from their list, since I had never signed up for it. They complied, but a few weeks later, I received more messages in September. I contacted them again and they said I must've accidentally been re-added to their list. They removed me again, and I received more messages a few days later. Again, they said I must've been "accidentally" reactivated. They removed me again, and it actually stopped for a few weeks or so, and then started up at the end of October. I contacted them again to be removed & received no contact back this time. I have sent multiple emails asking to be removed and heard nothing. And I continue to get text messages, which cost me money on my cell plan.Desired Settlement: I just want it to stop and never start up again. I'm tired of asking them to stop, it's getting ridiculous.

Business

Response:

Our investigation revealed that an individual other than the complainant, mistakenly entered the wrong telephone number when attempting to set up a Boss Revolution calling card account. Therefore, the welcome and promotional text messages were mistakenly sent to the complainant's cell phone. It appears that this complaint was resolved when on November 13, 2015, a customer service agent advised the complainant to reply to one of the text messages with the word "STOP". This will cease all future Boss Revolution text messages from being sent to the complainant's number

Review: I am again having a problem with IDT Corporation. I filed a complaint regarding their products through Revdex.com on 9/11/14. I have been in contact with a Mr. [redacted], IDT legal Department since 9/25/14. Finally the company agreed to refund in a check in the amount of $12.95 on 10/17/14. I informed them of my address and exact spelling of my name via e-mail as I was asked on 10/21/14 and they received the e-mail the same day. However, I have not received the check. I have contacted Mr. [redacted] on 11/13/14 and again 11/25/14 for an explanation to why I have not received the check yet. On 12/2/14 Mr. [redacted] explained delays due to some extended absences in accounts payable due to the holiday (thanksgiving) the previous week. I have not heard from him since then.Desired Settlement: To resolve the problem, I am requesting that they send a check in the amount of $12.95 within 7 days of receiving a complaint from Revdex.com.

Business

Response:

IDT sent a refund check in the amount of $12.95 to [redacted] via [redacted]. The tracking number for the shipment is [redacted]

Review: On 12/25/2014 I tried recharging my Boss Revolution calling card in the amount of $10.00. After completion of the process, I hung up the phone from recharging, only to find out that my money was taken and minutes were not applied. Very disappointed, I tried to contact someone to no avail. On 12/27/2014, I took to my computer and tried contacting customer service for Boss Revolution that way. When a representative Charlotte came onto the phone I explained my situation, she then replied that company policy states that I cannot obtain a refund after 24-48 hours . I explained that all of this took place on 12/25 not 12/23 when I initially opened the account. I said I did not want reimbursement of the $10.00 just the minutes I was owed, I even asked to speak to a manager and that courtesy was not even extended to me.Desired Settlement: I would like my money back or the minutes that I am owed.

Business

Response:

IDT requires the telephone number that pertains to the calling card in question so that we can investigate further. Upon receipt of the telephone number for the calling card, IDT will investigate further and submit a complete report to the Revdex.com.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

At this time the company is asking me for the number I used and the card number us ###-###-####.

Regards,

Review: I have a "[redacted]" [redacted] gift card which should have at least $40.00 left on it. I live in California, and this company is complying with California law about monthly service fees on gift cards. I requested a replacement card back in 2010, and never received one. I have have inquired about my card no less than 3 times with this firm, and have never received a replacement card.

So now I have decided now to do something about it. The Supervisor in Customer service said that there is an exemption in the CA code regarding gift cards, but on CA gov's website in the exemption area it states:

(e) Paragraph (2) of subdivision (a) does not apply to a dormancy

fee on a gift card that meets all of the following criteria:

(1) The remaining value of the gift card is five dollars ($5) or

less each time the fee is assessed.

(2) The fee does not exceed one dollar ($1) per month.

(3) There has been no activity on the gift card for 24 consecutive

months, including, but not limited to, purchases, the adding of

value, or balance inquiries.

(4) The holder may reload or add value to the gift card.

(5) A statement is printed on the gift card in at least 10-point

font stating the amount of the fee, how often the fee will occur,

that the fee is triggered by inactivity of the gift card, and at what

point the fee will be charged. The statement may appear on the front

or back of the gift card, but shall appear in a location where it is

visible to any purchaser prior to the purchase thereof.

Numbers 2, 4 and 5 do NOT apply to my card with this company, and per code ALL have to apply.

They received $100 for this card. Less than $60.00 was used. They are trying to keep over $40 from me. I request a replacement card with the $40 credit that I have left.Desired Settlement: I want them to honor their gift card and provide me a replacement card with my remaining $40.00 in funds left.

Business

Response:

According to the terms & conditions of the IDT [redacted] Card, a monthly fee in the amount of $2.50 is deducted from the card beginning on the 13th month after activation. Please note that California Civil Code Section 1749.45 states that "gift certificate includes gift cards, but does not include any gift card usable with multiple sellers of goods or services." Given that the IDT [redacted] Card bears the [redacted] logo and is usable with multiple sellers of goods or services, this card is exempt from this particular Statute.

Review: I found bossrevolution.ca through google.ca this Sunday , which sells international calling service online . I registered online and paid $5 to credit into my account., After getting email from [redacted], I tried to place international calls. However , the lines are always busy and I couldn't make any call out. I called their customer service Sunday and Monday, but no person picked up call at all . Additionally, I actually submitted refund online Sunday , but no person has responded to me so far , but they still charge me through my credit card . I had to call my credit card company to dispute the charge.

I would like to complain bossrevolution.ca bad service . As bossrevolution.ca web site dosen't have company owner name and address, I find them through whois of bossrevolution.ca online.Desired Settlement: besides refund, I request they delete my credit card no . I really want to keep away from the bossrevolution.ca .

Business

Response:

We were unable to locate a Boss Revolution account for the telephone number: ###-###-#### or an account in the name of J[redacted]. If a different telephone number was used to register the account in question, please forward that number so that we may further our investigation.

Consumer

Response:

I am rejecting this response because I have not got any responding from BOSS revolution yet . My phone no [redacted] is correct . As I can't pick up my phone during working hours from 8 to 6 PST , please respond to me via email instead of phone call.

Business

Response:

IDT located the Boss Revolution account that was set up by J[redacted]. Given that the account was never used, IDT provided a refund of $5.00 to the customer's credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and I accept this resolution.However, I have to highlight the MasterCard actually helped me get the refund through debate . Additionally, I would say I couldn't use IDT service because any oversea call couldn't be got through .

finally I would like to express my thanks for Revdex.com's help . Please close the case.

Review: My daughter received a Visa gift card. We live in the state of [redacted]. She wanted to save it with other gift cards in order to use it for a larger purchase. The gift card was for $30. It is with gift2go (a company that IDT represents).

Well, the gift card was charged a monthly maintenance fee of $2.50 per month after 12 months, until it completely expired.

It is not stating that it contains no funds.

The card was purchase in the State of [redacted] where there is a law stating that the card cannot expire, etc.

On the website of the [redacted] consumers affairs it states that a gift card cannot contain a service fee, even for dormancy. A gift card cannot expire, but there are some exceptions. a seller must place a date on the gift card. the only date on there is 4/20 which tells me it can expire in the year 2020.

I am angry and outraged.

I called ###-###-#### and spoke with someone named [redacted]. He was giving me the run-around, so I asked to be transferred. After 20 minutes on hold, I was placed through to [redacted], who also gave me the run around. He then asked me to call gifts2go. I called the number on the website: ###-###-#### and spoke to someone who also gave me the run around. They told me they are not a legal department and that I should take it to arbitration if I have a complaint.

I believe these people are taking advantage of so many people. They are claiming they don't know anything, yet when I tell them that it is the law in [redacted], they tell me it isn't. Then they defer to their terms and conditions.

I would love any help, and I do feel these people are taking advantage of the consumer.Desired Settlement: I would like my daughter to be able to use her $30 gift card that she was saving up. It is only $30, but for her that is a lot of money and it meant a lot that it was taken away from her just because she was saving it.

Business

Response:

The Visa Gift2Go pre-paid gift card contains a disclosure on the back of the card and the card packaging. The disclosure reads, "A monthly maintenance fee of $2.50 per month beginning on the first (1st) day of the thirteenth (13th) month from the day of purchase will be applied to any remaining balance after twelve (12) months of inactivity, except where prohibited by law." Also, according to [redacted] Civil Code 1749.45, "As used in this title, "gift certificate" includes gift cards, but does not include any gift card usable with multiple sellers of goods or services." Given that the Gift2Go card in question bears the Visa logo, it is usable at any merchant that accepts cards that bear the Visa logo, and is therefore permitted to apply the monthly maintenance fee that was applied to the card in question.

Review: This company has called me and I have a problem with my hearing, I didn't understand what they were talking about, so I just agreed with the caller. Then the company asked me for a credit card number and I gave it to them. After they received my card number, they started to take $25 out of my account each week automatically since June 24, 2013. So now I'm just wondering why they are taking the money from my account if I don't even use their service.Desired Settlement: The company stole my money and all I want in return is a refund.

Review: Telemarketer. The customer service rep refused to identify the name of the company. When I asked other questions, they were ignored. I then asked to be removed from the calling list and was hung up on. This company calls several times a week and does not allow the opportunity to opt out of the calls. Isn't that illegal?Desired Settlement: I would like an apology from a high level manager for their unprofessional manner. I also desire written confirmation that the business will never call my home again.

Business

Response:

Based on the information contained in the complaint, we believe that this matter was sent to us in error. If the complainant believes that IDT is the company placing telemarketing calls to her number, please provide more detailed information (e.g. type of service being solicited, name of the business that is calling) so that we may further our investigation.

Review: 1Jul2013-called IDT rep on my local phone company Century Link bill which had 4 long distance charges from AT&T for $46.67 from 19May-23May2013. Since I have IDT long distance service I should not have long distance charges from AT&T. IDT rep said fax to them. I don't have fax so she stated to send cover letter with bills to them which I did the same day. Called IDT 22Jul2013- rep stated received my letter on 11 Jul2013.Takes 30-45 days to resolve. Called IDT 15Aug2013. Rep stated never received letter. Asked for supervisor,waited on hold 25 minutes & 15 minutes. No supervisor ever answered. Called again & stated I would file complaint with Revdex.com. IDT rep stated I can't send letter,must fax for resolution. I do not have fax. Why would IDT rep state they received the letter with attachments and were working on it. Then, a month later state can not resolve thru mailed letter.Desired Settlement: Resolve the $46.67 long distance charges that are billed to me from AT&T

Business

Response:

IDT utilizes AT&T’s network to provide long distance service to its customers. Upon receipt of this complaint, I requested and received the: AT&T billing from Mr. [redacted] and had the bill forwarded to AT&T for resolution. Given that this was a billing error that occurred within AT&T, we trust that they will resolve the matter in our. customer’s favor I am currently in contact with Mr. [redacted] to keep him updated any and all information we receive from AT&T regarding this matter in If you have any further questions or concems, please do not hesitate to contact me.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:This answer from IDT states they are in contact with AT&T to resolve the long distance bill I received from AT&T for $46.67. They have not corrected this billing error yet. I have contacted IDT since 1Jul13,sent letters with the bill to the main office,talked with 6 IDT customer service representatives and e-mailed this bill to the Revdex.com IDT contact.I am contracted with IDT for long distance at .05 per minute, at 19 minutes this bill should be 95 cents not $46.67. Since IDT uses AT&T as their long distance service carrier, I believe this problem should be easy to correct.

Regards,

Business

Response:

In response to Mr.[redacted]s rebuttal to your office please be advised that I have been in contact with the customer and notified him that att&T has agreed to credit the full outstanding balance of $46.67. Our contact at Att&t assured us on September 12,2013 that the balance was credit in full.

Review: I am extremely disappointed with the way my issue has been handled. I have tried to speak to so many people in this company and still my issue has not been resolved. This company is not dealing with my issue properly, provides misleading information and it still charged me for a service that is not working.

Here is the issue:

Since three weeks ago I have been trying to phone my family but I have not been able to go through because it says that I have reached a "non working number" which is not true because my family's phone number is a working number.

What I tried to do:

1. I had a chat-live session. Explained the problem and the guy who I was talking with told me that he had tried the pin number and the access number and that it was working fine. He said "you should not have a problem, now".

I tried but it did not work. As I did not have time to phone immediately to your customer service desk I phoned Sunday, march 1st again

2. Second attempt. This time I phoned, I talked to someone called Dan and he gave me another access number ( [redacted]). He said "This should work". I tried and failed again because it did not recognize my pin number.

3. I phoned again and Dan answers and said to me "I am sorry but you have to phone this other company's customer service phone number because your pin number is not ours". I could not understand that answer at all because I have been phoning the company whose customer support number appears in my account.

4. I tried to call [redacted], the phone number that Dan gave me and it was an automated system that got disconnected without resolving my issue.

I want your company to solve this issue and compensate me for all the time lost.Desired Settlement: To fix the connection issue and compensation for time lost at trying to solve the issue and not being able to connect.

Business

Response:

IDT requires the PIN for the calling card in order to investigate further. Upon receipt of the PIN, we will have the ability to look into the account and correct any problems that may be preventing the end user from successfully placing calls.

Consumer

Response:

I am rejecting this response because I have already done what they have asked me several times by phone and by email. I have filled several reports with their company's technical department and I am still unable to connect. They have never addressed the issues. See copies of my emails below.to support The PIN number is: [redacted]Access Phone Number I use to phone Colombianita Card: ###-###-####Phone number that I have been trying to reach in Colombia:[redacted]You are asking me for a registered number. Is it the same as the access number?Dear [redacted]In the first place we would like to apologize with you for inconvenience all this situation might have caused to you.To be able to provide further assistance on this matter, we ask you to please reply this email with the following information so we can check on your account and see what the situation can be.Please provide us your calling card PIN number, your registered phone number and the number you try to reach, the destination number. After you send that information, we would be able to see what is going on.We sincerely hope this email has answered all your inquiries. Please do not hesitate to contact us again if you have any other question or you need further assistance. You could reach our Customer Support at ###-###-####, chat with us or reply to this email and we will be more than glad to assist you.Best Regards, Giovanni Support TeamUnion Telecard AllianceUniontelecard Support -----Original Message-----From: [redacted]Sent: 01 12 2015 03:12To: [redacted]Subject: The worst customer serviceI am extremely disappointed with the way my issue has been handled. I havetried to speak to so many people in your company and still my issue has notbeen resolved. My next step is to go through the Revdex.com. Ithink your company is not dealing with my issue properly, providesmisleading information and it still charged me for a service that is notworking.Here is the issue:Since three weeks ago I have been trying to phone my family but I have notbeen able to go through because it says that I have reached a "non workingnumber" which is not true because my family's phone number is a workingnumber.What I tried to do:1. I had a chat-live session. Explained the problem and the guy who I wastalking with told me that he had tried the pin number and the access numberand that it was working fine. He said "you should not have a problem, now".I tried but it did not work. As I did not have time to phone immediately toyour customer service desk I phoned Sunday, march 1st again2. Second attempt. This time I phoned, I talked to someone called Dan andhe gave me another access number ( [redacted]). He said "This should work".I tried and failed again because it did not recognize my pin number.3. I phoned again and Dan answers and said to me "I am sorry but you haveto phone this other company's customer service phone number because yourpin number is not ours". I could not understand that answer at all becauseI have been phoning the company whose customer support number appears in myaccount.4. I tried to call [redacted], the phone number that Dan gave me and itwas an automated system that got disconnected without resolving my issue.I want your company to solve this issue and compensate me for all the timelost.

Business

Response:

Calls placed from a cell phone are sometimes billed at a higher rate. Therefore, since the balance is typically so low, there may not have been enough funds to complete the calls from a cell phone. This may be why the calls were successfully placed via the landline phone. In the rebuttal, the complainant claims that she will no longer be using this card. Therefore, it will be impossible to know for certain if this was the problem. As previously mentioned, several test calls were placed and IDT has been unable to duplicate the problem.

Consumer

Response:

I am rejecting this response because:The explanation from the company completely disregards the main issue. I had plenty of money left around 4 or 5 dollars left when I tried to use my cell phone, which I had been using since 2007 when I first used their services. I reinstate the issue again, sometime this year, I was not able to make a phone call from my cell. The company did not communicate this change to me and I had to wait to get home to use this card. There were changes in the use of this card that were not communicated to me. I contacted this company several times and none was able to help me. Please refer to my original submission to have an account of events.

r

Review: I received a text in my phone from IDT stating if I add $9 or more to my phone card its double the minutes during Aug19-22, I did this and never got double the minutes , so I called the number on the text message and they tell me that they don't send text messages nor do they have any promotional like that right nowDesired Settlement: This is misrepresentation, they need to stop sending messages or if they are not the ones sending it under their name they need to find out who is

Business

Response:

We located [redacted] pre-paid calling card account for each of the contact telephone numbers included in this complaint. Neither card has been used or recharged since 2013 and our system shows no indication of any promotional text messages that were sent to either of these numbers during the month of August in 2014. If there is further information available to support the basis of this complaint, please do not hesitate to contact me or forward the additional information.