IDT Corporation

The IDT Visa Gift2Go card contains a written disclosure on the back of the card and the packaging. The disclosure states that a monthly maintenance fee in the amount of $2.50 is automatically deducted from the card balance beginning on the 13th (Thirteenth) month after card activation

Dear Sir/Madam, I write to informed you that the above complaint has been resolved. I received a full refund of the amount complained about. Thank you so much for the intervention. I really appreciate your help. Yours truly, [redacted]

IDT located the Boss Revolution account that was set up by J[redacted]. Given that the account was never used, IDT provided a refund of $5.00 to the customer's credit card.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and agree to a refund. (The card has already been disposed of)
Regards,
[redacted]

I am rejecting this response because I have not got any responding from BOSS revolution yet . My phone no [redacted] is correct . As I can't pick up my phone during working hours from 8 to 6 PST , please respond to me via email instead of phone call.

Refunds for credit balances are normally processed automatically via our customer database. In this particular case, a system glitch prevented the check from being processed and sent. IDT processed the check manually....

Check number 213426 in the amount of $319.80 was produced and is being sent to Mr. [redacted] via FedEx today.

The consumer had set up her account with the EZ Pay option in which the amount of each monthly invoice is automatically deducted from the credit card number provided to us on the due date of each invoice. IDT received a written request from the consumer on June 6, 2014 requesting cancellation of the...

account. This written notice was received after the first of two returned payments was charged to the credit card number on file. Because IDT was not advised to cancel the account or remove the EZ Pay option from the account prior to the date in which this first payment was due (May 20, 2014), IDT believes that the first dishonored payment fee in the amount of $20.00 is valid and cannot determine why credit should be issued. Given that the second of the two dishonored payments was deducted on June 19, 2014, IDT issued a credit for the dishonored payment fee that was applied for that particular payment ($20.00). The remaining balance on the account is $55.66 and represents two unpaid invoices (because they were both returned as unpaid by the bank) in the amounts of $31.28 and $4.38 as well as the one remaining dishonored payment fee of $20.00. IDT believes that given the circumstances, this is a fair and reasonable attempt to resolve this matter.

IDT does not understand the complainant's latest rebuttal. The account in question was on auto pay and subsequently removed once IDT received the written correspondence instructing us to do so. IDT did not receive a verbal request to cancel this account and remove the auto pay option.

Complaint: [redacted]
I am rejecting this response because:
At this time the company is asking me for the number I used and the card number us ###-###-####.
Regards,
[redacted]

Review: I purchased a visa GiftToGo (now AwardsToGo) card on 8/16/2013 with $200 put on it. However, the card shows no money having been put on the card. Walgreens, the merchant I purchased the card from, has the money forwarded to GiftToGo, as per the confirmation/receipt number ([redacted].) I and the Walgreen store manager as well as Walgreen customer relations have all attempted several times for the past two months to get GiftToGo to put the money that they have received onto my card. I and the merchant have also faxed every requested documentation - receipts, transaction details as well as written requests to GiftToGo/ AwardsToGo. To date, I have not gotten any resolution. It is incredible that a company that poses as a ligitimate company can swindle customer funds with such impunity. Here is the details of the transaction.

Receipt/transaction # [redacted]

Card no. [redacted] / [redacted]Desired Settlement: GiftToGo/AwardsToGo needs to put the funds that they have received into my card.

Business

Response:

We reviewed the account and discovered that we had received the consumers documents and the funds were loaded on to the card on October 31, 2013. The consumer then proceeded to utlize the card until the balance was reduced to .85 cents. Thus it appears that this matter has already been resolved.

Review: I called and cancelled my service on 8/15/2014. Had a credit in the amount of $48.99 and was told it takes 45 days. I called again on 10/8/14 and spoke to a supervisor and was told needed to put a request in and should get my check around 10/15/14. I called once again on 10/24/14 and was told they put in a request in the financial dept and it takes them 24 hours to respond. I asked to speak to a supervisor but was told that they were in a "meeting" and requested a call back. I did not get a call back from the supervisor. I called again on 10/27/14 and spoke to [redacted]. I was told that she contacted the legal dept and a check was issued either 10/16 or 10/17/14? I asked her which date did the check was issued and then she mentioned 10/16/14. All I am asking is my refund check in the amount of $48.99.Desired Settlement: To send me my refund check ASAP.

Business

Response:

IDT mailed a refund check in the amount of $48.99 to the account holder on Monday, November 10, 2014. IDT apologizes for the delay in sending the refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: IDT is a long distance service provider serving us for many years at our former home address, [redacted]. On February 22,2014, we moved out to a new address and cancelled the local AT&T service. AT&T notified us by phone that they would disconnect IDT's service as well. We paid the last balance with IDT on 3/3/2014, $31.46. We continued to receive bills from IDT. We contacted them by phone and the Customer Service was not helpful and was asking us to continue to pay. We did not live there any more, have not used the service, called them (in addition to AT&T) to cancel... what else can we do?

We just received a FINAL COLLECTION NOTICE. We will definitely take them to court if our credit is damage.Desired Settlement: They should adjust balance, terminate service, improve their customer service practices and call to apologize for the time they made our family waste

Business

Response:

Our investigation of the above-referenced matter revealed that IDT did not receive any type of notification from AT&T that the complainant's line had been disconnected. Therefore, IDT continued to bill the complainant for long distance service until the account holder contacted our customer service department on April 2, 2014 to cancel the account. Given that the complainant indicates that they moved on February 22, 2014, one valid invoice (for the time frame of January 28, 2014 to February 27, 2014) in the amount of $20.01 remained unpaid. The two invoices in the amounts of $13.25 and $4.19, respectively, have been credited in full. Therefore, there is a valid outstanding balance in the amount of $20.01 and the account is currently closed.

Review: I am a customer of the this company for a long time. there were some issues, but they were able to fix. but this time it's awkward case.

I am using their "[redacted]" calling card. Advertisement for this calling card states "No maintenance fee applies","No service fees", "No connection fees".

Here is the link [redacted].

Here is the issue. From June 13, 2013 to June 25, 2013 I tried to call the international numbers and I have been waiting each time for about 1 minute or less. But no connection was established and I had no conversation even started!

I have been charged each time I tried tmake a call. As I pointed earlier their advertisement states "no fees". There was connection established once on June 18, 2013, so this date must be excluded from this case.

The total amount that had been charged for that calls is $7.16

I called customer service for the credit, but instead representative gave me another phone number for that calling card. I was sure after that conversation he was going to give me a credit for that calls,

but today I checked my account and found out that they did not give a credit.

I called customer service today and they said they cannot make it because it was 2 months ago! I was not aware of this of this "expiration date" thing. I asked them to switch me to the supervicor or manager and they tried and

I was waiting for about 10 minutes and nobody answered.

I checked their website for "expiration date" thing and found nothing.Desired Settlement: so I just want them to refund that $7.16 back to my calling card.

Business

Response:

IDT is in receipt of the above—captioned complaint in which Mr. [redacted] describes a problem that he has been experiencing with the Mega Clean & Stable pre-paid calling card. [redacted] note that IDT requires the PIN for the calling card that the customer is having trouble with, in order to investigate this matter and present a resolution.Upon receipt of the PTN For the calling, card in question, IDT will resume its investigation and provide your office with a full report. In the meantime, please contact me with any questions or concerns

Consumer

Response:

I am rejecting this response because:

I believe that's not pre-paid card problem, but rather how they came up with schemas to take extra money out of the customer's pocket. After reading pre-paid card advertisement clients are sure they pay only for conversation time, but in real they also pay for waiting time from the moment they dailed phone number and moment when conversation starts. And that time maybe as long as around 1 minute or longer, especially for international calls! No telephone company ever does this - mobile or flat line providers...

And for the company representative pin number I used is [redacted]

Business

Response:

IDT is in receipt of the PIN that was forwarded to your office by Mr. [redacted]. We have reviewed. the call records for the calling card in question and determined that the carrier in which the calls were passed to sent us a notification that the disputed calls were successfully terminated. Given that the disputed calls had an average duration time of less than one minute, IDT applied the requested credit in the amount 0f $7.16. Please note that maintenance, service or connection fees were not applied. to this card.If you have any futher questions or oncerns, please do not hesitate to contact me.

Review: IDT discontinued my long-distance phone service (from my home) but did not tell me. IDT continued to bill me and recieve my payments--none of which were ever late. I paid for a service that they cut off.

Customer Service explained that bills were returned to them and they tried to contact me. I was reading the most recent bill to them, as I received it. Furthermore, no voicemails were ever left on my home phone (the one for which they provide long distance.) Finally, the admission to cutting off my service and still taking my most recent (and on-time) payment of over $35 shows a willingness to take money from those who are overseas serving in the military, while at the same time cutting those services. I explained this to customer service and demanded a month refund (only $12+), but they gave me additional and non-sensical run-around and excuses.Desired Settlement: Refund a month or two of long distance service, (around $12 per month). Quit taking advantage of Active Duty folks when they are deployed overseas. My bills were set up to auto-pay, and I never missed a payment.

Business

Response:

On January 19, 2015, IDT received the complainant's invoice that was returned by the US Postal Service indicating an insufficient address. Considering that the account holder may have moved out of the location in question, IDT blocked long distance service. We received another invoice from the US Postal Service on March 10, 2015 for the same reason. Once the account holder contacted us (on April 20, 2015), we were able to verify that the line had not been abandoned and restored service immediately. Payments that are sent to IDT are processed through a lockbox, which is an automated system for payment processing. If a customer does not utilize the long distance service, IDT does not provide a refund for monthly service fees, taxes or other charges. According to the account records, the usage generated from the account while the long distance service was blocked, was placed from the long distance calling card that can be used when away from home. Given that the requested refund is for legitimate charges generated from the calling card (in addition to the appropriate monthly fees & taxes), IDT is not in a position to provide a refund or credit.

Consumer

Response:

I am rejecting this response because:IDT now admits they turned off the service and that they did not contact me about it, Their flippant tone shows no concern for the actual timeline of the deployed military member. Also, their response is written as if they have knowledge of the exact timeline, including the return to the states and later return to home, and re-deployment status of the military member making this claim. They neither inquired about the timeline nor care how the customer was affected. IDT has made every effort to try and obfuscate the facts. To re-iterate:1) IDT cut off the long distance home phone service of a deployed military member without warning, email, letter or other communication indicating they were doing so.2) Military member was able to use calling card portion of the long distance service while in the states but not yet home, so the un-advised cut-out of home service was not apparent.3) IDT continued billing and receiving for all services, home and calling card.4) After being home for a month, the military member realized he had no home phone long distance service despite paying for it.5) The military member respectfully requested a refund for the home service long distance for that month (around $12); the military member did not ask for refund on any long distance calling card (around $30).Unfortunately the sophomoric response of IDT during phone calls to customer service, and unprofessional Revdex.com responses IDT continues to produce reveals a complete lack of professionalism on their part.

Review: I have used [redacted] rechargeable phone card for quite a long time. I recharged on December 19, 2015; $20 was charged to my credit card, confirmed by my bank records, but no additional minutes were added to my card. I have made three phone calls to customer service, and was told the transaction did not go through. When I said that my credit card statement shows otherwise, I was told a supervisor would contact me within a half hour. I never received a call back. I would like the additional minutes added to my card or $20 refunded to my credit card account.

Business

Response:

Our records show that the complainant did in fact make a $20 credit card payment to IDT on December 18, 2015. However, the $20 payment was mistakenly applied to the wrong account. Therefore, on January 4, 2016, IDT provided a full refund in the amount of $20 to the credit card number on file. IDT would like to apologize for any inconvenience this matter may have caused and now considers this matter closed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Got a Gift card worth $30 on year 2011. Never used it for a while as it advertises expiry date as 11/2018. For inactivity, the small print says they charge $2.50 per month.

The fees absorbed back all $30 and renders it to $0 within a year!!!

Read also in fine prints, it's illegal in [redacted]

What's the point of issuing such cards, it's a scam, fraud!Desired Settlement: They should 'refund' the money at least as a one time courtesy if requested. If this is the way, they make the money, they should be banned domestically to operate!

Business

Response:

The IDT Visa Gift2Go card contains a written disclosure on the back of the card and the packaging. The disclosure states that a monthly maintenance fee in the amount of $2.50 is automatically deducted from the card balance beginning on the 13th (Thirteenth) month after card activation

Review: IDT America Account No. [redacted], Invoice No. [redacted]. IDT America read my check for 63 cents as $63.63. It was very clear on the check that the amount paid was 63 cents. Despite numerous telephone calls, letters available upon request, emails, they have not refunded me the amount of $63.00. This has been ongoing since late 2011.

I was told by "[redacted]" the supervisor, that my bank should contact the Bank of America Adjustment Department. Despite numerous calls from my bank, there were not able to resolve this either. my bank contact information can be provided on request.

I have had personal issues since and have not been able to follow up for some time. I am hopeful that this can be resolved easily. Am unemployed with no income, and need the money back.Desired Settlement: $63.00

Business

Response:

IDT is in receipt of further comments that were submitted by Ms. [redacted]. As previously explained, IDT no longer has the funds, as they have been debited from Our account with Bank of America and placed into a.General Ledger Account (als0 with Bank of America) and waiting for Ms. [redacted]’s bank to request them. [redacted] should speak with her bank’s Adjustments Department, as they will know how to contact the Adjustments Department at Bank of America. Ms. [redacted] should supply the information that was previously provided by IDT as well as the fact that this was clue to an encoding error, so that her bank can withdraw the funds from the Ledger Account: and deposit them into her account.Given that IDT is no longer in possession of the funds,there is nothing more that can be done on Our end. However, if you have any further questions or concerns, please contact me.

Review: IDT Keeps sending me a bill for their service and I cancelled it over two months ago. My wife and I called their ###-###-#### customer service number several times and they are still sending us bills. They say the latest bill is for 09/07/2015 to 10/06/2015. A land line is needed to use IDT services which we cancelled over two months ago also. I checked online and it shows we haven't used their service last month but they don't believe we cancelled it. We paid last months bill just to appease them thinking that they finally cancelled our service but I received another bill today from them. Please get them to cancel our service and cancel our last bill. The bills are very small from them as we hardly ever use their service as we use our cell phones which is why we cancelled our landline over two months ago so we couldn't possibly use their service even if we wanted to. No management is ever available to speak to when I call and I'm told they will call me back which never happens.Desired Settlement: Cancel IDT service to my home and cancel the last bill sent to us. We don't use the IDT service anymore and haven't for the past few months and couldn't because we haven't had a landline for a few months.

Business

Response:

According to our records, Ms. [redacted] subscribed to IDT's long distance service until she called to cancel it on October 1, 2015. IDT sent an invoice in the amount of $8.51 for service provided from August 7, 2015 to September 6, 2015. This invoice was valid and the account holder sent payment in full. The following invoice for $7.24 for service provided from September 7, 2015 to October 6, 2015, while mostly valid, has been credited in full. The account is currently closed with a zero balance. Ms. [redacted] should not receive any further invoices from IDT.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I am writing to complain about 2 IDT 500 minute prepaid long distance telephone cards that I purchased for $19.99 + tax for a total of $43.20. On December 19, 2014, I unsuccessfully tried to use one of the cards. I was told by IDT supervisor [redacted]. that the cards had expired. On the cards, it clearly states that the card expires 1 year after first use. Since I personally scratched off the protective coating to reveal the pin numbers, I know that these 2 cards had not been used previously. [redacted]. told me that IDT would respect the card's terms of use that was printed on the cards and that a new card/pin number would be sent to me within 2 weeks. After the 2 weeks and multiple calls, IDT supervisor [redacted] ID#[redacted], told me that IDT would not honor the phone card agreement and no new card/pin number would be issued. I believe that IDT is in breach of it's own written contract that clearly states that the card is good for 1 year after first use. I would like IDT to either reimburse me $43.20 or send me 2 new 500 minute cards and something for all of my time and effort.Desired Settlement: Refund of $43.20 or replacement of two 500 minute phone cards and something for all of my time and effort.

Business

Response:

IDT generated and provided two new PIN numbers for the complainant. They are both equal in value and are immediately available for use

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have been a [redacted] customer for well over 2 years and have been happy. On 9/5/2014 I ordered a "call me" account to the Dominican Republic. I placed numerous calls into the customer service department to request that the issue be resolved with no help from the representatives. After 6 calls I got a hold of "[redacted]" and he advised me that there was an error in [redacted] system and that they had to provide me with a new number in order for my family in the Dominican Republic to contact me. 14 days later I ask for a credit of the 14 days that the account was not working.[redacted] advised that they would not refund the money despite it being an error in [redacted] system. I expressed to [redacted] my dissatisfaction with the level of service I had received for the last 14 days and the fact that their terms and condition 2.10 states that the credit should be issued if there is service interruptions or failure caused solely by them. This is exactly what happened but no matter what I said "[redacted]" stuck to the "no refund". This is fraud if they offer services, I pay for services, then they do not provide the service. At this time I am very dissatisfied with the level of service. I asked to speak to a supervisor, spoke with [redacted] who told me that she would forward my "story" to the technical support. I have felt disrespected and stereotyped. Please help.Desired Settlement: I would like a phone call confirming a credit for the 15 days that I have not been able to use the "call me number because of an interruption or failure in the system of [redacted].