IDT Corporation

Idt express employees are now asking for personal identity card, driving license , passport for opening a test. And on asking the proof if its a company requirement or not they call me fraud and said that its their own personal requirement.

Senior management much keep a cap on their staff otherwise new coming customers will fail to share their revenue wit IDT.

Please see the attachment

According to the terms & conditions of the [redacted] Card (which is also listed on the card packaging and the card itself), a $monthly maintenance fee is automatically deducted from any remaining balance on the card beginning on the thirteenth (13th) month after purchase/activationThe monthly maintenance fees are permissible in the state of Texas and were properly deducted from the card in question

We were unable to locate a Boss Revolution account for the telephone number: ###-###-#### or an account in the name of J [redacted] ***If a different telephone number was used to register the account in question, please forward that number so that we may further our investigation

Our investigation revealed that an individual other than the complainant, mistakenly entered the wrong telephone number when attempting to set up a Boss Revolution calling card accountTherefore, the welcome and promotional text messages were mistakenly sent to the complainant's cell phoneIt appears that this complaint was resolved when on November 13, 2015, a customer service agent advised the complainant to reply to one of the text messages with the word "STOP"This will cease all future Boss Revolution text messages from being sent to the complainant's number

According to the records associated with the calling card that was used by the complainant, an international call was successfully placed through the use of this card on January 14, and appropriately billed in the amount of $However, in an effort to amicably resolve this matter, IDT applied a credit for the disputed call ($3.31)

While IDT pre-paid calling cards generally contain a written disclosure that states, "fees are subject to change without prior notice", it is not possible to provide a detailed response to this complaint without the PIN for the calling card and the particular destination in which the complainant claims that the rates were increasedOnce we are in receipt of this additional information, we will investigate further and provide your office with a detailed response

The IDT Visa Gift2Go card contains a written disclosure on the back of the card and the packagingThe disclosure states that a monthly maintenance fee in the amount of $is automatically deducted from the card balance beginning on the 13th (Thirteenth) month after card activation

I am rejecting this response because:The explanation from the company completely disregards the main issueI had plenty of money left around or dollars left when I tried to use my cell phone, which I had been using since when I first used their servicesI reinstate the issue again, sometime this year, I was not able to make a phone call from my cellThe company did not communicate this change to me and I had to wait to get home to use this cardThere were changes in the use of this card that were not communicated to meI contacted this company several times and none was able to help mePlease refer to my original submission to have an account of events r

Please provide additional information (i.eAccount number, card number) to investigate furtherWe also need the dates of the transactions been disputedThanks, Jansy J [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

IDT apologizes if the customer did not receive helpful customer serviceIDT's lowest rate is available when the customer uses a local access numberWe disclose that we charge more if a toll free number is usedThere is nothing unethical about thisIDT's disclosures are in Spanish and English Again, there is nothing deceptive or inappropriate about thisQute the contrary, actuallyIDT will refund the customer's purchase price of $It will take a few weeks to have a check cut and sent to the customerWe respectfully request that, the customer not use the card and that, upon receipt of the refund, that the customer destroy the cardTo use the card knowing that a refund is being processed would be unethical

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and agree to a refund(The card has already been disposed of) Regards, [redacted] ***

IDT requires the telephone number that pertains to the calling card in question so that we can investigate furtherUpon receipt of the telephone number for the calling card, IDT will investigate further and submit a complete report to the Revdex.com

IDT generated and provided two new PIN numbers for the complainantThey are both equal in value and are immediately available for use

I am rejecting this response because: IDT is "playing stupid." They got a verbal request to close the account when I called them to pay the final balanceThey gave me the wrong amount and subsequently tried to charge me $in penalties for a paltry "amount owed" of less than $5.00.It was only after I initially spoke with their representative to close the account and make the final payment that I called AMEX and told AMEX to stop the auto-payIf IDT had not gotten my call, how would they have known to close the account prior to their August bill to me? Yet--they billed my AMEX account even though IDT's account had been closed IDT charged me two "bad check charges" when AMEX refused payment (and one other charge on the bill that they finally sent by mail that took that charge off the bill.) IDT made a mistake in the final amount they quotedThen they tried to add bogus charges by billing AMEX and finally billing me for "bad check charges." I paid them without any problems since 1989! Apparently they were more efficient then [redacted]

Please be aware that IDT's headquarters is located in the United States (more specifically in Newark, New Jersey)IDT offers the following two access numbers for the [redacted] (one toll free and one local access): ###-###-#### and ###-###-####, both of which offer and provide prompts in EnglishThe complainant may utilize either of these access numbers to use the calling card in question

In order for IDT to locate the account and identify any problems associated with setting up this particular service, we need the telephone number in question (the complaint's number) and the country in which he was attempting to set up a local number withI sent an e-mail to the complainant (at the e-mail address listed in the complaint) but have not yet received a replyUpon receipt of the required information, IDT will further its investigation

Dear Sir/Madam, I write to informed you that the above complaint has been resolvedI received a full refund of the amount complained aboutThank you so much for the interventionI really appreciate your helpYours truly, [redacted]

Boss Revolution is a pre-paid calling card that is linked to either a PIN or a telephone numberIDT requires this information in order to look at the specific account so we can determine if and when rates were raised