IDT Corporation

Review: On November 9th at approximately 12:53PM I purchased a calling card online at the website (http://mybosscard.com/). I purchased the calling card for $10 in which the website states the card (virtual card) would be able to make international calls. Upon purchasing the card I was given an access number to use. When dialing the number the automated system prompt is in Spanish. When I called in to inquire about this, I was met rudely by the first customer service representative Lydia who told me to hangup because she could not help me. I then asked what was the point of calling customer service if I could not be helped and then asked to speak with a Supervisor. I was placed on hold for 15 minutes and never heard from her again. I called back this time speaking to customer service representative [redacted] who then placed me on hold for 30 minutes and the call ended. I then call back again and informed the next rep that I was going to file a complaint. He (the customer service rep who did not provide his name) apologized and then told me that the calling card would be in Spanish and that I would have to press 2 in order to get English, he then gave me another access number to use. I call that number and followed his instructions, throughout the entire call the prompt was in Spanish, even after pressing 2. When you call their customer service number to file a complaint (1 [redacted]) the words spoken are only in Spanish. This company is running a scam, perpetrating themselves to be a U.S. company operating in the U.S. in English yet all of their services are in Spanish. I do not speak Spanish, and I had I known they don't conduct business in English I would have never signed up for this card. Upon review, I see that they have numerous complaints filed against them for the similar issues. This company may very well be a scam and as a consumer I believe I was scammed out of my money. No actual calls from the card was were made, the card itself was not usableDesired Settlement: I kindly ask that the Revdex.com look into this matter and keep tab on this company that may be running a scam on unsuspecting customers. I also ask that $10 is refunded to my account.

Business

Response:

Please be aware that IDT's headquarters is located in the United States (more specifically in Newark, New Jersey). IDT offers the following two access numbers for the [redacted] (one toll free and one local access): ###-###-#### and ###-###-####, both of which offer and provide prompts in English. The complainant may utilize either of these access numbers to use the calling card in question.

Consumer

Response:

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I am rejecting this response because: I first off want to thank the Revdex.com for handling this issue on my behalf. Your efforts are greatly appreciated. I am rejecting the response because I am no longer interested in pursuing this case. It is my hope that the Revdex.com will keep this on file so that other consumers will know to be careful when dealing with this particular company.

Review: IDT (also known as Boss Revolution) provides an access number that links to Verizon to minimize my overseas phone charges. I received my September Verizon bill that was a shocking $896. $700 of those charges were for overseas calls. IDT customer service (rude) claims I did NOT make overseas calls during September. Verizon clearly informs me that I made numerous calls to Spain and Ecuador. IDT was supposed to charge me $20/month to cover expenses for those overseas calls. However, my bank statements do not show that they continually charged me month-to-month. They refuse to acknowledge their mistake, and Verizon says that the matter is out of their hands. As of the end of October, Verizon expects us to pay the entire $896. IDT's customer service stalls, and does not respond to emails. I searched online and found numerous complaints against IDT.Desired Settlement: I want IDT to cover the $700 in charges that were charged by Verizon. Since they provide an inconsistent service (by contract) that they did not honor, it's only fair that they bear the burden of financial responsibility.

Business

Response:

Our records show that the complainant utilizes the Boss Revolution pre-paid calling service. Please note that as indicated in the complaint details, IDT did not carry or bill for any calls during the month of September. When a call is properly placed through the Boss Revolution calling service, the call is carried and billed by Boss Revolution at the pre-determined rate. IDT believes that the disputed calls were mistakenly placed directly through the use of the wireless carrier. Therefore, IDT cannot be held responsible for any charges that were billed to the end user's wireless account.

Consumer

Response:

I am rejecting this response because: Verizon's records show that calls WERE made during the disputed month. Additionally, my bank's records show that IDT DID NOT consistently charge me their monthly fee of $20. Theis response from IDT is a standard attempt to white wash their responsibility. If you check online, you will see numerous compalints against them. I would appreciate further investigation into this claim since I am now being held responsible by Verizon, for about $700 in oversseas charges that should have been covered by IDT had they followed their own guidelines. Verizon's bill is due payable october 31, and $700 is a fee I should NOT have to pay. It is clear to me that IDT is culpable, and trying to worm their way out of their responxibility..

Business

Response:

To address the complainant's rebuttal, IDT agrees that Verizon's records will reflect any international calls that were not properly placed through the use of the Boss Revolution calling card account. To reiterate, when a call is not properly placed through the use of a calling card product, the call is then placed directly through the wireless carrier's network. IDT is not responsible for this type of error. Furthermore, there is no monthly fee associated with the Boss Revolution pre-paid calling card. When a call is properly placed through the use of Boss Revolution, the call is carried through our network and billed at the rates advertised by Boss Revolution. IDT has nothing to gain by refusing or redirecting calls intended to be placed through the use of the Boss Revolution card (not to mention that such action is impossible to execute). We regret that there is nothing more that can be done.

Review: I won a $25 "Award Card" from a contest, and IDT Financial Services, d/b/a Awards2Go will not honor payment from the card. Apparently, they want it to be unusable so they can start charging a monthly maintenance fee of $2.50 per month starting at the 13th month from the date of purchase by the company the card was won from. I have spent hours on the phone trying to buy 2 items worth $8.52 with the $25 card from IDT Financial Services d/b/a Awards2Go, which was issued by University National Bank (now Sunrise Banks, N.A. ? ) pursuant to a license from Visa U.S.A. Inc. The bank continues to deny payment on the items that I had tried to buy, and I even had a representative from the company I was making a purchase from (Petco) try to put the payment through. Awards2Go intentionally put me on hold for over 45 minutes when I called back a 2nd time to complain that their card still wouldn't work. When I called back after the card wouldn't work for the 3rd time, the rep ([redacted], employee ID # [redacted]) insisted that the card had to be swiped at a retailer (even though their website says that the cards are good at online merchants located within the US). I think this company is trying to scam the companies that bought their reward cards in bulk to use for promotions.Desired Settlement: I want to be able to use the $25 Award Card online (as it indicates you can do so on their website) without their bank denying payment, and I think that their fee of $2.50/month should be cancelled, since I repeatedly tried to use the card tonight and could not through no fault of my own.

Business

Response:

IDT located a GIftZGO Awards card that is registered to a [redacted] with a location of Winston—Salem, North Carolina. The card was purchased in January of 2013 and used in its entirety in November of 2013. If the customer has any further questions or concerns regarding this card, please do not hesitate to contact me.

Review: IDT phone service was in my name [redacted] and when I moved out of my mother house [redacted] I transfer the bill to her. my name has been off the account for over two years, and as of may 2014 the account has show up on my credit report with a past due payment of $175.00. I have called the company and tried to resolve this matter by telling them this is not my bill to they need to remove the information from my credit report and my mother [redacted] as called them as well to tell them that the account is her's. This company has put my credit in a negative standing and my credit score has dropped more then 63 point. My name is off the account so I 'am not sure why this is happen,Desired Settlement: The outcome I will like to see is this negative information off my credit report and a letter from IDT that they have contacted the three credit bureau and let them know that this not my account.

Business

Response:

Our investigation revealed that the account in question is in the name of [redacted]. The account was referred to [redacted] on November 18, 2013 due to a past due balance. Our records show that the line was actually switched to a different carrier on or about August 14, 2013. However, IDT did not receive notification that the line had been switched away. Therefore, the balance continued to accrue and the account was mistakenly sent to collections. The account has since been adjusted and the small remaining balance of $10.87 has been credited in full. The account has been removed from [redacted] records.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was a customer of Penny Talk, Newark, NJ 07102 from 2006 until yesterday,07/13/2013. This is a prepaid telephone service.Saturday 07/06/2013 I called customer service, 1-888-311-8360, and talked withsomeone, he said his name was [redacted] or [redacted]. I needed to send money tokeep using their service. He said, send the check and call us to see if we receivedit. Once we have the check you can keep using the service. I sent a cashier's checkfor $20 two hours later. I called last Wednesday. I talked with a female who spokewith the accent of the people from India. She asked personal questions and then,for the PIN number I use. I refused. She refused to say if they had my money and cut the line. I called again, another female, the same accent, the same result. Iwaited until yesterday, 07/13/2013 and called again, hoping to talk with [redacted].I talked with some male, same accent, same results. I called again and talked withanother male, same accent, who said they had the legal right to ask for the PINnumbers. I cut the line myself. The Bank of America refuses to stop payment ofthe money until 3 weeks have passed. I want to have my money back.To reach customer service one has to give them account (phone) number and PIN.Why do they ask for it again? this is illegal.The people from India are like that, they think they are the masters of the universe.They behave the same also in Europe. It looks like they have bought this telephone serviceand they look down at their customers with contempt. They have all hotels of this country,the last time we traveled they, in NM, asked us to give our SSNs. Werefused and spent the night in the car. We don't travel any more because of them.Thank you!Desired Settlement: I want them to return my $20 and then I will forget them very fast.I really do not care about people like that. Not even one milli-second of my time.Thank you!!

Review: I allowed penny talk to pull 10 out of my account but it was never put on my account. I would like that amount back I have the bank statements to prove you deducted the amount out of the account.Desired Settlement: I would like you to add the money to my acct that I allowed penny talk to pull from my account.

Business

Response:

In the complaint, the account holder states that the transaction in question took place on February 2, 2015. We did not see a transaction that went through on this date. We reached out to the complainant to clarify the date and obtain a statement that verifies the amount in question ($10) was successfully deducted from the account. The account holder then stated that it occurred in January and advised she would send a copy of the statement. To date, we have not received a copy of the statement and cannot proceed until verification of this transaction is provided.

Review: Dear people,I boght one phone card for 5 from idt call europe in Germany in internet shop.I dieled one cell number in Kosovo one time.Then the connection was built on, I got information I could call this number by using 21 minutes.after 5 minutes connection was stoped and I had no money on the card. I asked in internet shop, they told me, I had to call the idt call. There I got information call another number, then that my card is empty. Then Iwrote email, to this emailadress from theidt call ineurope, They gave me 6 plus and then I could only talked one connection for three minutes.So I got promises fromidt call I could call for 21 minutes but after refull the card for 11 only 8 minutes.So I want to have the missing 13 minutes with card from idt call on my bank connection.Ostseesparkasse Rostock Germany. [redacted] 13[redacted] Or a refull card for free.So I asked the idt call customer service, but they would not help me.the british customer service could not help me,because idt call europe is originally from USA.So please helpe me in this stuff, because I fell that idt call only earns money from me and promise many, but Icould not use this promises.If you need more information, I can send you all conversations with idt call europe.Or I can send you an paper to your place. But please help me.Thnak you.Yours sincerely [redacted]Desired Settlement: dear IDT call,please send me 8 minutes call card to my adress in Germany or send me the money that I can call with the idt call card 13 minutes my one connetion I should used like idt call europe promised me on my bank connection.

Business

Response:

lDT reviewed the above-captioned complaint and discovered that for the first call that was placed with the calling card in question, the customer utilized a mobile access number to place a call to a mobile phone. IDT’s customer service department advised the customer not to use this type of access number in the future, as the surcharges are very high. The entire cost of the initial call was credited back to the card (6.85€) at that time. A second call was placed through the use of the card and was billed properly. Afterward, maintenance fees were properly deducted from the card until the balance was depleted.In an effort to amicably resolve this matter, IDT will send a Boss Revolution pre-paid calling card valued at 10.00€ to the customer. The Boss Revolution card does not chargemaintenance fees and can easily be utilized from a mobile phone.If you have any further questions or concerns, please do not hesitate to contact me.Very Truly Yours[redacted] Customer Service Legal Liaison

Review: My account number with this company is [redacted]. I recently added $25.00 for calling purposes. I made a few attempts to complete a phone call to Haiti. The calls did not go through. During one call music could be heard but it was not due to any answering machine at the other end. My account balance then dropped to $22.69 even though I had not been able to complete the phone call. I have contacted the company several times and they simply will not answer, probably hoping I would give up. But I have no intention on being their customer anymore and just want my account closed -as I asked them to do, and return the full balance of my deposit of $25.00.Desired Settlement: Return of my full $25.00 deposit.

Business

Response:

According to our records, any attempted calls that did not go through are marked as such and no balance was deducted from the card. One call with a duration of over a minute was placed to Haiti on May 31, 2015. The proper amount was deducted from the card. Our records also show that the card is being used consistently as recent as June 24, 2015. There is a remaining balance in the amount of $11.08, which is still available for use.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Have been trying to acquire the CALL ME service for the last few weeks, almost 3, which is sold by Boss Revolution with whom I already have a regular account. It keeps giving me an error request when processing the purchase on the website, it still shows the charge pending on my credit cards every time I try to purchase the service but I never get it because of that error, I've spoken with several Customer Service agents to resolve this matter including 2 supervisors from the call center located in Panama, the supervisors name according to what they said were Jamie and Jason. Supposedly they were going to escalate the case so it could be resolved and tell me they will call me with an answer and they never do, when I call back they tell me the same thing again and it's been like that for the past few weeks. They also made look for a local Boss Revolution retailer at first to get the service directly with them since the page was having problems, after a while looking for one in my area I found one at a gas station and they tell me that they only recharge the balance in the account, that they don't deal with the call me service, so that's gas and time that I'm not getting back besides all the other time I've spent trying to get the service online and with the agents at their call centers and still no resolution in weeks.Desired Settlement: First of all get the CALL ME service that they are offering at the boss revolution website and at least some sort of credit on the service or have it complimentary for a while for all the time this company has made me waste because of not having good customer service agents that can solve this matter quickly and also having problems with their website that they aren't fixing.

Business

Response:

In order for IDT to locate the account and identify any problems associated with setting up this particular service, we need the telephone number in question (the complaint's number) and the country in which he was attempting to set up a local number with. I sent an e-mail to the complainant (at the e-mail address listed in the complaint) but have not yet received a reply. Upon receipt of the required information, IDT will further its investigation.

Consumer

Response:

I am rejecting this response because:

My number registered with boss revolution is: ###-###-#### And I was trying to setup a local number in the Dominican Republic.Thank you in advance for your help and time.

Business

Response:

IDT discovered that the initial transaction attempts were unsuccessful due to a mismatch of credit card information provided and information maintained by the bank. The complainant has advised us that a successful attempt was made by using a different credit card. Therefore, his account has been created and he is now able to utilize the Call Me service.

Review: I had previously bought their calling cards at Costco in the past and had their access number already in my phone where I could dial and it would automatically give me a balance and let me dial out. When my balance reached zero I bought another card, called the number using my preprogramed one in my phone, added the pin on the card as prompted and the automated service said I now had a $20.00 balance. I hung up, and thought that everything had been set accordingly. When I next accessed the number and tried to place a call I was prompted that I had a zero balance and needed to add another pin. I called customer service to resolve, she could see nothing in the system at all for me adding money to that account and refused to acknowledge any problem on their part, stating that since I could no longer produce that pin number that there was nothing she could do. Why would their system say I had correctly completed the transaction, give me the correct balance and then suddenly this money is lost? The customer rep just kept repeating the same lack of acknowledgment. Their system is set up so that the only way you can keep adding to your account successfully is to either directly call customer service or use a credit card. This is not expressly stated anywhere on their cards sold at Costco nor online. And the customer rep tried to hide this by saying that the only way to add an external card like that was that if she had the card pin she could delete my old account and add in the new one. Again this is not obviously stated anywhere on the card. This is the second time I have had problems with this business. I will admit, first time shame on them, this time shame on me. But hopefully this report will help someone else to avoid this company and it's purposefully poor practices.Desired Settlement: This company to be adjust it's misleading practices. Clear instructions on the use of their cards and renewal on the card itself. Clear instructions to keep the card regardless of what their message system said.

Business

Response:

IDT requires the PIN for any calling card related complaint. I sent an e-mail to the complainant to request the PIN. However, I have not heard a response as of this date. Upon receipt of the PINs involved with this complaint, IDT will be able to further its investigation.

Review: The company claims I made a call at 9:06 am on 1/14/2015 and charged me $3.31 for the call. I did not make this call and I have phone records to prove that I didnot make any calls during this time. I have called the companies customer service department and provided screen shots from my phone to no avail. On 1/14/15, I made a call to this number, "[redacted]". The number I had was a wrong number and the person who answred informed me that I had a wrond number. This call was made at 7:46am and lasted 1 min 18 sec. I made this call on my way to work. I tried to call different variations of the number at 7:52am, 7:53am, and 7:57am. These calls did not go through to anyone. at 8:05am, I made another call to [redacted] to confirm that I had a wrong. The person confirmed that it was a wrong number and the person I was looking for could not be found at that number. This call was at 8:05am and lasted 1min 8 sec. When I hung up, I tried to use the phone card to call the person who gave me the number. I got a message that the phone was still in use. I tried to use the card at 8:07, 8:08 and I still got the same message. The company does not show any records of the calls that got connected at 7:46am and 8:05. Instead they are showing a bogus call at 9amDesired Settlement: I would like a refund for the $3.31 for the call because I didn't make this call. I am willing to get official phone records from my phone company. This will cost $25 dollars and I will ask for this to be covered by the company.

Business

Response:

According to the records associated with the calling card that was used by the complainant, an international call was successfully placed through the use of this card on January 14, 2015 and appropriately billed in the amount of $3.31. However, in an effort to amicably resolve this matter, IDT applied a credit for the disputed call ($3.31)

Review: I had a [redacted] gift card purchased for me through one of their affiliates, [redacted] in the amount of $25. I made two purchases with it, one in April of last year totaling 15.00, and one in May for 3.88. After the card went unused, they began charging me a "non-active account fee" in the amount of 2.50/month every month. I called today to check the balance and was informed of the "terms and conditions" by [redacted], rep # [redacted]. He advised me that the federal government and [redacted] require them to collect the fees. He was unable/refused to give me the name of the parent company and kept insisting they were only referred to as "[redacted]," no matter how many times I requested the information.

Whether it's in print or not, I find it extremely unsavory and unsatisfactory that a company can just TAKE money that was given to me, no matter how small the amount may seem to someone else. I don't feel as though this is an ethical business practice.Desired Settlement: I would like my $6.12 returned to me that was charged in monthly fees and will accept no other outcome.

Business

Response:

According to the terms & conditions of the [redacted] Card (which is also listed on the card packaging and the card itself), a $2.50 monthly maintenance fee is automatically deducted from any remaining balance on the card beginning on the thirteenth (13th) month after purchase/activation. The monthly maintenance fees are permissible in the state of Texas and were properly deducted from the card in question.

Review: I purchased boss revolution phone service in July of 2013. My husband was taking a trip over seas and we needed an inexpensive way to communicate. We received the information from boss revolution. Used the phone number that they assigned us. A month later our phone company charged us $336. I contacted boss revolution they told me to send in the bill. I did and had not heard anything from them in august. I called back and was told that they did not receive the fax of my phone bull and to send it in again. I did a month later still no word from the company. I called them again only to be told that they closed the investigation. No one contacted me. I called and was told to fax the phone bill again I did this time to a Fernando. I never heard back from him. I called everyday to speak to a supervisor and no one can tell me anything. I was placed on hold today 10/39/13 for one hour five minutes and 36 seconds. I then called back and was transferred to a supervisor who then told me that they will not reimburse me for the charges from AT&T because they do not suggest that we use their services out of the country. The main purpose of me purchasing their service was because we were traveling outside the country. When I asked her where if stated that she said that it's not stated. I am frustrated with this company. I just want them to pay the charges that was charged to my phone.Desired Settlement: I have been dealing with this for about 4 months now. It's causing me too much stress. I just want them to reimburse me for the charges that was charged to my phone because the number did not work for us. Then I will drop this I need to be through with this company. I will continue to fight this until something is done. $336 in this economy is a lot of money.

Business

Response:

IDT is in receipt of the above-referenced complaint in which the consumer purchased the Boss Revolution product in the United States and subsequently utilizad the service from another country. Please be advised that section 2.11 of the Terms & Conditions of the Boss Revolution product state, “You may also have to pay additional roaming charges to your mobile carrier if you connect to the Service while you are in a country that is not the country associated with your User Account. Roaming charges are charged in addition to any IDT charges you may incur. when. connecting to or using the Service from another country.”

Unfortunately, IDT is not in a. position to reimburse the customer for additional charges that were billed by the wireless provider.

Please Contact me with any questions or concerns.

Review: This company uses a bait and switch scam to get consumers to visit their web site. They send text messages to random cell phone numbers, informing the recipient that their "new account" was successfully created, and that they were successfully charged $15 when in fact no such account was created. An automated machine then calls the consumer, telling them again that their new account was successfully created and giving them a "security pin" to access their account. It's all a scam to get people to visit their web site and sign up. I'd never even heard of this company until they sent me these false messages, let alone created an account with them or authorised any type of payment to them. This sort of unethical practice should be illegal.Desired Settlement: This company should immediately stop their deceptive and unethical advertising scams. I also do NOT want them to contact my cell phone ever again, and want my number removed from their system.

Business

Response:

Please be advised that IDT does not send text messages to random cell phone numbers. In this particular case, a [redacted] pre-paid calling card account was set up for the telephone number ###-###-####. IDT believes that a different individual attempted to set up this account and mistakenly entered the wrong telephone number. As such, an informational text message was sent to the number in question. Given that this account was apparently set up in error, IDT disabled the account so no further messages are sent to this number.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have been using Pennytalk for few years by now. Suddenly it didn't allow me to call to my family in Estonia. I went to the website, added more money to my account but when I was trying to place the call the automated message asked me to call to the customer service number [redacted]. First customer service agent twas trying to convince me I don't have an account with them, then I got hang up twice by other customer service agents until I reached to the 4th one (who refused to transfer me to his supervisor). He told me then that they have problems dialing out calls to Estonia. However, I was not informed by that on y their website while adding funds to my account even though they have information that I call only to that country. I feel it is poor customer notification practice especially since I really really needed to place the call fast today due to family emergency. If I had known this in advance I would've had back up option.Desired Settlement: I want refund for my calls and I will take my business to somewhere else for obvious reason ... I cannot use their service any more if they are having issues with my country.

Business

Response:

Our records show a number of attempted calls to Estonia that did not complete. Please note that the PennyTalk account was not billed for any of these calls. The complainant requested a refund for the account balance of $10.22. Therefore, the balance was refunded to the credit card on file on December 1, 2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution did take place. I did get refund $10.22.

However, I do not trust the company any more and won't be using their service in the future. Thank you for understanding.

Review: Back in early Nov of 2013, I contacted Idt to cancel my service, I asked for an exact up to date payoff amount and was quoted a price. I paid it that very same day, a few weeks later I got a bill for usage for two days prior to the date I cancelled, when I called about this I was told it would be credited and to ignore it. Now I get another bill for the previous amount plus a service charge for the month of Dec, which I had already swapped service before this. They are also saying I am more than 30 days past due on a bill I don't even owe.Desired Settlement: I simply want them to honor the agreement that was made when I paid them in full for their services. Furthermore I do not want my credit damaged due to their incompetence, and underhanded business practices.

Business

Response:

According to our records, the customer contacted IDT on November 18, 2013 to cancel the service. The line was cancelled on that date and an invoice for calls placed during the month of November was rendered ($5.28). One final invoice for the monthly fee and taxes was rendered ($3.63) and subsequently credited in full. Given that the previous balance of $5.28 was considered valid due to the calls that were placed prior to the cancellation of service, IDT did not credit this particular amount. However, in an effort to amicably resolve this matter, IDT credited the outstanding balance of $5.28 and the account is closed.

Sent on: 1/27/2014 3:32:20 PM

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a BOSS REVOLUTION phone card today. I called their access number to put the activation code in. When I did that, instead of applying the $3 to my account, it said I had insufficient fund and only .21 cents on my account.

I tried calling customer service and they accused me of calling and trying to put on money from another number. This is impossible since I only have one number! The number they accused me of calling from no longer exists and has been deactivated fir over 3 years!!!

They said that my phone number was deactivated in their acct since 2012. ...BUT I've been using my phone number with them up until 6 months ago!

They refused to reimburse me my money for the card or apply it to my number!

They kept talking circles, refusing to acknowledge that they might have an issue with their system.

They gave me a case number [redacted] and I was only allowed to speak with supervisor Jaime #[redacted]. This issue has not been resolved to my satisfaction. I bought a calling card, applied it to my phone per their instructions ... and I am left with no money or minutes to call!!Desired Settlement: I either want minutes applied to my phone or a refund!

Business

Response:

Upon receipt of this complaint, we checked the Boss Revolution account linked to the telephone number: ###-###-#### and the account shows a status of active with a balance in the amount of $3.00. It appears that the card is active and ready for use. If there are any further problems with this account, please do not hesitate to contact IDT.

Review: I RECEIVED A GIFT CARD AS A GIFT

I DID NOT ACTIVATE THE CARD UNTIL 10/2014, AS IT WAS A GIFT AND I DID NOT MAKE THE PURCHASE, I DID NOT ACTIVATE THE CARD

WHEN I WENT TO ACTIVATE THE CARD, IT HAD A ZERO BALANCE

I CALLED CUSTOMER SERVICE AND WAS TOLD THAT I WAS RECEIVING A MONTHLY SERVICE FEE.

AS THE CARD WAS A GIFT AND NEVER ACTIVATED BY MYSELF, I WANT TO HAVE THE ORIGINAL BALANCE OF $25 PUT BACK ON THE CARDDesired Settlement: I WANT THE $25 REFUNDED OR A NEW GIFT CARD ISSUED. IF I DO NOT RECEIVE THE REFUND I WILL ALSO BE FILING A COMPLAINT WITH[redacted]

Business

Response:

IDT requires the sixteen digit number of the gift card in question in order to investigate further. Without this number it is impossible to view the account and billing history of the card in question.

Consumer

Response:

Review:[redacted]

I am rejecting this response because:

The sixteen digit number for the card is [redacted]

Regards,

Business

Response:

IDT is in receipt of the card number supplied by the complainant. According to the details, this particular card was activated (purchased) on July 16, 2011. Please be aware that there is a monthly maintenance fee in the amount of $2.50 that is deducted from the card beginning on the thirteenth (13th) month after activation. Given that the value of the card was $25, the full balance was depleted by May of 2013. The monthly maintenance fee is disclosed on the card packaging, the back of the card itself and in [redacted] Terms & Conditions.

Review: Prepaid Phone Card KWIK Wild Card

Last Purchase 4/19/2013 to IDT*Calling Cards ###-###-#### NJ Amount $20.00

PIN#[redacted]

I called ###-###-#### on May 20, 2015 and was told by a person card would be re-actived with 48 hours as I still have $10 Available to use still.

I tried using card May 22, 2015 and Pin# still invalid. Called Customer Services again May 26, 2015 and was told by Ann that I would have card activate within 24 hours. I tried to use again today and still invalid and called customer services again and spoke with a Lisa and she said after 2 years of no recharges by card expired and by $10 gone and no-way to claim by money.

There is NOTHING on my card on an expiration time for conditions?Desired Settlement: A $10 refunded or a new PIN number for a phone card for $10.

Review: I was notified by my bank of a potential fraud transaction involving this company. I contacted customer service in this company and they took my name, email address, phone number, etc but said there was nothing they could do to track how the charge went to my bank account. They did not show me listed as a customer. They did, however, ask for a copy of my bank statement! I told them that if a transaction was used on my card, giving them the date and time of the transaction, they should be able to search their database using the last four digits of my credit card to locate the transaction and the account my card was registered to. The customer service agent told me there was no way to trace this. I find this hard to believe given you must register a credit card in the process of becoming a customer of this "business".Desired Settlement: I feel further investigation into this business's practices is warranted by either the Revdex.com or a legal enforcement agency. This is not the first complaint received regarding the same issue on this company.

Business

Response:

IDT was not able to locate an account using the information provided in the complaint details. We require further information in order to investigate this matter further.