IDT Corporation

While IDT pre-paid calling cards generally contain a written disclosure that states, "fees are subject to change without prior notice", it is not possible to provide a detailed response to this complaint without the PIN for the calling card and the particular destination in which the complainant...

claims that the rates were increased. Once we are in receipt of this additional information, we will investigate further and provide your office with a detailed response.

I am rejecting this response because:
My number registered with boss revolution is: ###-###-#### And I was trying to setup a local number in the Dominican Republic.Thank you in advance for your help and time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and I accept this resolution.However, I have to highlight the MasterCard actually helped me get the refund through debate . Additionally, I would say I couldn't use IDT service because any oversea call couldn't be got through .    
finally I would like to express my thanks for Revdex.com's help . Please close the case.

According to the records associated with the calling card that was used by the complainant, an international call was successfully placed through the use of this card on January 14, 2015 and appropriately billed in the amount of $3.31. However, in an effort to amicably resolve this matter, IDT...

applied a credit for the disputed call ($3.31)

Our records show that the complainant did in fact make a $20 credit card payment to IDT on December 18, 2015. However, the $20 payment was mistakenly applied to the wrong account. Therefore, on January 4, 2016, IDT provided a full refund in the amount of $20 to the credit card number on file. IDT...

would like to apologize for any inconvenience this matter may have caused and now considers this matter closed.

In order for IDT to locate the account and identify any problems associated with setting up this particular service, we need the telephone number in question (the complaint's number) and the country in which he was attempting to set up a local number with. I sent an e-mail to the complainant (at the...

e-mail address listed in the complaint) but have not yet received a reply. Upon receipt of the required information, IDT will further its investigation.

I am rejecting this response because: Verizon's records show that calls WERE made during the disputed month. Additionally, my bank's records show that IDT DID NOT consistently charge me their monthly fee of $20. Theis response from IDT is a standard attempt to white wash their responsibility. If you check online, you will see numerous compalints against them. I would appreciate further investigation into this claim since I am now being held responsible by Verizon, for about $700 in oversseas charges that should have been covered by IDT had they followed their own guidelines. Verizon's bill is due payable october 31, and $700 is a fee I should NOT have to pay. It is clear to me that IDT is culpable, and trying to worm their way out of their responxibility..

Please provide additional information (i.e. Account number, card number) to investigate further. We also need the dates of the transactions been disputed. Thanks, Jansy J[redacted]

Complaint: [redacted]
I am rejecting this response because:
I THOUGHT COMMON SENSE WOULD RULE... BUT I WAS WRONG.MY BOSS ACCOUNT IS BASED ON MY FULL NAME & [redacted]. YET THEY KEEP ON ASKING SAME QUESTION...THEY OWE CUSTOMERS A FAIR AND DECENT TREATMENT AT ALL TIME. RATES SHOULD REMAIN AS WERE FOR A LONG LONG TIME WITHOUT EXAGGERATION OF RATES OR CONTRACTUAL LEGALITIES BASED ON NONE SENSE.
Regards,
[redacted]

Our records show a number of attempted calls to Estonia that did not complete. Please note that the [redacted] account was not billed for any of these calls. The complainant requested a refund for the account balance of $10.22. Therefore, the balance was refunded to the credit card on file on...

December 1, 2014.

We were unable to locate a Boss Revolution account for the telephone number: ###-###-#### or an account in the name of J[redacted]. If a different telephone number was used to register the account in question, please forward that number so that we may further our investigation.

Business Response to a ComplaintComplaint ID#:[redacted]Company Name:IDT CorporationCompany Contact:Anthony A[redacted]Company Phone:[redacted]Company Email:[redacted]Person Who Sent the Complaint:[redacted]Staff Member:[redacted]Response:With regard to the IDT Award Card, there is a...

monthly service fee in the amount of $2.50 that is automatically deducted from the card beginning on the thirteenth month after activation. Because of the complainant's delay in using the card, it appears that the monthly fees (which are disclosed on the card itself) have reduced the card balance to zero.Sent on: 6/24/2015 11:08:28 AMSent by: 169.132.18.1

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I am rejecting this response because: I first off  want to thank the Revdex.com for handling this issue on my behalf. Your efforts are greatly  appreciated.  I am rejecting the response because I am no longer interested  in pursuing this case. It is my hope that the Revdex.com will keep this on file so that other consumers will know to be careful when dealing with this particular company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution did take place. I did get refund $10.22.
However, I do not trust the company any more and won't be using their service in the future. Thank you for understanding.

According to the terms & conditions of the IDT [redacted] Card, a monthly fee in the amount of $2.50 is deducted from the card beginning on the 13th month after activation. Please note that California Civil Code Section 1749.45 states that "gift certificate includes gift cards, but does not...

include any gift card usable with multiple sellers of goods or services." Given that the IDT [redacted] Card bears the [redacted] logo and is usable with multiple sellers of goods or services, this card is exempt from this particular Statute.

IDT was not able to locate an account using the information provided in the complaint details. We require further information in order to investigate this matter further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

According to the terms & conditions of the [redacted] Card (which is also listed on the card packaging and the card itself), a $2.50 monthly maintenance fee is automatically deducted from any remaining balance on the card beginning on the thirteenth (13th) month after purchase/activation. The...

monthly maintenance fees are permissible in the state of Texas and were properly deducted from the card in question.

Our investigation revealed that an individual other than the complainant, mistakenly entered the wrong telephone number when attempting to set up a Boss Revolution calling card account. Therefore, the welcome and promotional text messages were mistakenly sent to the complainant's cell phone. It...

appears that this complaint was resolved when on November 13, 2015, a customer service agent advised the complainant to reply to one of the text messages with the word "STOP". This will cease all future Boss Revolution text messages from being sent to the complainant's number

According to our records, any attempted calls that did not go through are marked as such and no balance was deducted from the card. One call with a duration of over a minute was placed to Haiti on May 31, 2015. The proper amount was deducted from the card. Our records also show that the card...

is being used consistently as recent as June 24, 2015. There is a remaining balance in the amount of $11.08, which is still available for use.