HomeAdvisor

Prior to receiving this complaint our company had been in touch with this consumer through social media regarding their concernsAt that time we took the necessary steps to ensure that this customer is and will remain on our Do Not Call list and will not be receiving any further contact from our
service.We would like to apologize for any unwanted communication that was received and wish this consumer and their company all the best moving forward

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you very much
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/07/01) */
After researching this account, we found that the refund was issued prior to our office receiving this complaintWe followed up to confirm that the customer had received their refund, which they had
We apologized for any frustration that
may have occurred during their time with our service, and the customer seemed content with having their funds returned to them

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I spoke with a *** *** and explained the whole story from day 1.I sent him my statements and credit card chargesTold him that defsomething is wackythere should not be charges for $every other day.And if I get a lead for $the taxes are not they much to add to $110.00. I am waiting a phone call form him. My credit card company is also waiting for a response and no one is getting back to them
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Prior to receiving this complaint our customer service department was able to contact this customer and resolve their concernsA productive conversation was held and as a result credit has been applied, their lead generation paused per their request, and the customer remains a member of our service
network

Final Consumer Response /* (2000, 5, 2015/10/08) */
To: *** *** Yesterday, 10/07/15, *** *** of Home Advisor, called me,
and we resolved the case #XXXXXXXX against Home AdvisorThey agreed to
give me $worth of free leadsIn other words, the next leads will be free
to me
I
want to thank you so much for responding to my complaint, and going to bat
for me
I will not hesitate to contact you again if I have any more problems with this
company, or any other company for that matter
Thank you again,
*** ***
***@***
XXX XXX-XXXX

Due to the nature of this complaint we have not been in touch with this consumer, but would like to apologize for any unwanted contact that they have received from our company.We have honored the consumer's request to be placed on our Do Not Contact list and would like to assure them that they will
not receive any further contact regarding our service

Since receiving this complaint our customer service department has been in touch with this customer multiple times and have explained multiple aspects of service overall, the parameters of our credit system includedDuring these conversations multiple credits have been applied, and we have also
since applied additional credit to the customer's account as courtesy to quell any further concerns that they may have. Given the conversations that have been held, the credit that has been applied, and the customer's current status as an active member of our network we are at this time considering this matter closed

While we apologize for any confusion, frustration, and or delay that may have occurred involving the promotion mentioned in this complaint, we would like to assure this consumer that they had been deemed eligible for payout and that their check had been processed prior to our office receiving this
complaint. Our company has seen a tremendous response to this promotion, and while the volume of requests continues to increase we will remain diligent in providing the reward in question to eligible consumers

Prior to receiving this complaint, our customer service department was able to address the balance that had been associated with this customer's account, and the account has been cancelled in full per their request with nothing further owed

Upon review of this customer's account we have determined that a good faith effort was made to cancel their membership within a reasonable time, and as such, we have since provided the resolution as requested. The customer can expect those funds to be reflected on their credit card statement
within 10-business days of this response and the customer's account will remain cancelled in full as instructed

While we have been in touch with both this consumer and the service provider in question, we are currently still in the process of facilitating an amicable resolution to the concerns as listed in this complaintAt this time we remain confident that we will be able accommodate a positive outcome to
this complaint and will provide further updates as events warrant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I would like to thank you for your help without which I would still be trying to settle the issue
Sincerely,
Chris ***

Initial Business Response /* (1000, 5, 2015/09/10) */
When signing up with our service, this customer represented himself as the owner of this company, was recorded twice confirming as much while verbally agreeing to our terms and conditions, and we have multiple documents confirming license,
insurance, and Secretary of State information stating the sameWe have no reason to believe that this customer is not the owner of the company that currently owes an outstanding balance to our company
Initial Consumer Rebuttal /* (3000, 7, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
From *** ***
I did not sign up for this serviceHowever, It matters littleIn Oct of The Company asked how much we owedHome Adviser gave us the balance and we paid in Full(We did not recieve the service because the man who signed us up was not here) At that time Home Advisor was told to shut it OFF! They took it on themselves to turn it back on in June of How crummy is thatAlso We would like to here the tapes where I signed up the first timeIt does not matter, for they can do what ever they wishNOT THIS TIMERead the reviews onlineWe will ask congress to shut this company downThey are crooks, and we have several people to testify to that
Final Consumer Response /* (4200, 11, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Let them show you the records, all the records, not just the edited onesThey are completely wrong
Final Business Response /* (4000, 16, 2015/11/10) */
We have provided all of our extensive documentation that proves our case in that this customer was a willing participant with our service, and were informed that documentation would be forwarded to the customerAs we have stated several times, we still have no reason to believe that the charges associated with the account are anything but valid

Initial Business Response /* (1000, 5, 2015/11/18) */
We have researched this customer's concerns and have spoken with them to resolve the issues at hand
We found that there does in fact seem to have been a fundamental misunderstanding as to the manner in which our service works and how it is
billedIn order to part ways on amicable terms, we have issued a partial refund to this customer and have cancelled their account
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 7, 2015/12/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We arrived at an agreement that was beneficial to both of us as businessesThank you for all your help

Prior to receiving this complaint we had been in touch with the account holder and were able to resolve their concernsAs mentioned by this complainant the membership renewal fee in question had been reversed through the customer's financial institution, and we have since wiped the resulting
balance and cancelled their account per their request

We have been in touch with this customer and were able to hold a productive conversation regarding their concernsWe have since cancelled their account in full per their request, there is no further balance owed, and we have parted ways on amicable terms

We made multiple attempts to contact this Service Professional and were never successful

Although we have not spoken to this customer directly, we have sent them communication by email to confirm that their requested resolution has been providedWe have apologized for any inconvenience and/or frustration that occurred as a result of our renewal policies but hope that the resolution
provided will allow us to conclude this matter on amicable terms