HomeAdvisor

Due to the nature of this complaint we have not been in touch with this consumer, but would like to apologize for any unwanted contact that they have received from our companyWe have honored the consumer's request to be placed on our Do Not Contact list and would like to assure them that they will
not receive any further contact

We were able to discuss this customer's complaint with them at length, during which the customer was able to explain in detail the difference between their service offerings and how our website currently categorizes insulation projectsAs a result, we were able to provide compensation for their
membership renewal for this year as well as make the proper internal channels aware of the emerging industry opportunities that the customer's company provides to homeowners. While at this time the customer's account has been cancelled in full per their request, we hope that if we as a company are able to add their particular expertise to our service request process that we will have the opportunity to work with them again in the future

While we were not able to reach this customer, we have left a messages containing the direct contact information for the person handling this complaintAt this time our records do match the course of events as presented in this complaint, and also show extensive engagement with the leads that were
provided to them over the life of their membershipWe can confirm multiple conversations with customers, credits applied to their account to address concerns that meet our credit guidelines, and multiple appointments madeWhile we are willing to discuss the balance associated with their account, we have no reason to believe that there is any merit for the wiping the balance in full with a refund for their membership as the complaint demands

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have been in touch with this customer and were able to address their concernsWe found that within the first two weeks of this customer's membership that they had experienced concerns regarding the quality of their leadsWhile a large number of the leads in question were eligible for credit as
dictated by our credit policy, those credits had not been requestedInstead the cancellation process had been put in motion prior to our ability to address the credit concerns which in turn left the account closed with an outstanding balanceAfter speaking with the customer regarding this situation, we were able to amend the previously outstanding balance, cease all collections activity, and have parted ways on friendly terms

In reviewing our records and speaking with this customer, we were able to determine that there had been some confusion regarding the terms of our service, particularly as they relate to the billing of the leads generated through our websiteWe have held a productive discussion with the customer,
and at this time a settlement has been reached, the customer's account has been cancelled per their request, and we have since parted ways on friendly terms

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Although we have made several attempts to reach this complainant as they are the actual account holder of the membership with our service, we have been given a variety of responses including that we had the wrong number and that we were speaking with a manager of the company who would not forward us
to the ownerWhile we did have a conversation with the aforementioned manager, the conversation was not productive as we were not able to explain our system in regards to leads and creditsWhile we are still willing to discuss this situation with the account holder and hope to bring this concern to an amicable resolution, until we are able to contact that account holder we will be considering this matter closed

Though we have not contacted this customer, we do have information to provide regarding this complaintOur records show that this customer had cancelled their account within the first hours of their membership, qualifying them for the refund they mention in this complaintThat refund was
processed on 2/11/2016, and will be reflected on their bank statement within 10-business days from that dateWe apologize for any delay, but at this time we can assure the customer that their refund is on its way and that their account has been cancelled in full

We have been in touch with this customer and were able to hold a productive conversation regarding their concerns and our service overallAs a result a settlement was reached, their account has been cancelled per their request, and at this time we have parted ways on amicable terms

We have not reached out to this customer due to the nature of their concern, but we do have information to provide regarding their complaintOur company sends periodic emails to people that have used our service in the past to not only keep in touch, but also to keep them informed with helpful tips
for different topics that have to do with home improvement and maintenanceIf a customer does not wish to receive these communications, there are several links at the bottom of every email we send that enable the customer to unsubscribe from any further communications. We have attempted to find this customer in our database by searching for the email address provided on this complaint, but we were unable to the locate the address on any of our email listsIf the customer would like to provide the email address that was used to receive the email in question, we will gladly remove their information, but at this time we would recommend simply using the link described above to unsubscribe from future updates

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
After speaking with the representative from the said company, all issues and concerns have been resolved on a friendly and professional level
Sincerely,
*** ***

We would first like to apologize for any frustration that may have been caused by unwanted contact that this consumer has received, but also to assure them that have now been added to our Do Not Call list. This customer will not be receiving future communications from our service and we are at
this time considering the matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
(AS long as I don't receive a call from collections or ?)
Sincerely,
*** ***

While we have not been able to reach this customer directly, we have left one another voice messages confirming that our intention to honor the customer's settlement request has been accepted as an amicable resolution to this complaintWe will still need to reach the customer in order to confirm
their original form of payment, and once that has been completed the matter will be considered closed with the customer's account cancelled in full per their request

Although the contact information provided by this complainant does not match anything in our records/system, we would like to clarify that under no circumstances does our company ever provide or release the information of someone making a service request through our site to any more than four
service professionals for a particular jobThe allegations that or more different entities have contacted this consumer as a result of our company supplying their information to "hundreds" of contractors is simply not possible through our system, and we do not believe these statements to be based on factWhile we are certainly willing to place this consumer on our do not contact list to ensure that they do not receive any future communications from our company directly, as the information provided does not match any individuals registered with our system we are currently considering the matter closed

Complaint: ***
I am rejecting this response because, home Advisor was not up front about dues, I still have not received original email from home Advisor with dates on it from when it was sent, I am asking for six months free of charge
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The refund is a separate issue entirely, we still have yet to even receive that refundTheir business practice of promising to fix our account how we agreed upon for months of the account, while we called monthly to ask and fixWe still relieve emails as if we are part of their networkThey clearly will not honor or even discuss the true issue I am presenting, only the most recent interaction that happened after I submitted my initial response
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***