HomeAdvisor

We have been in touch with this customer and were able to address and resolve their concerns. We have apologized for any confusion and or frustration that resulted from our lead generation and billing thereof, had a productive conversation regarding our service as a whole, and a settlement was
reachedAt this time their account has been cancelled with no further balance owed and we have parted ways on amicable terms

We have been in touch with this customer and were able to address their concerns.We found that there was some confusion regarding several key aspects of our service, specifically surrounding the customer's control of the amount of leads that they would be provided and billed forWe were able to
clarify the points that had been unclear, exchanged contact information, and discussed the possibility of the customer giving our service another try in the futureAt this time a settlement was reached regarding their membership fee and the account has been cancelled in full per their request

Initial Business Response /* (1000, 5, 2015/11/12) */
Due to a fundamental miscommunication regarding the nature of our service, we have provided a refund to this customer's accountAt this time we have parted ways on amicable terms

Initial Business Response /* (1000, 5, 2015/11/06) */
We have been in touch with this customer and have investigated the situation surrounding their concerns
We found that there were several aspects of our service that were either not properly explained or clarified during the initial set up
of their accountAs a result of this, the account was charged for a large volume of leads for tasks that the customer does not perform in the first week of their membershipThere were also misunderstandings involving the cancellation process, and the window for which we provide for the customer to receive a full refund for their membership
In light of these circumstances, we have amended their outstanding balance and will be providing a refund for charges that the customer incurredAt this time we have parted ways on amicable terms
Initial Consumer Rebuttal /* (2000, 7, 2015/11/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
HA quickly handled my complaint with Revdex.com and was very fair about itMr*** *** was truly sincere and represented HA in a very professional and knowledgeable way unlike their sales agentsI was pleased with the resolution we came to and the fact we able to part on good termsAlthough Home Advisor is the not best for my particular business they do care about their reputation and making things right with their customersI would say they redeemed their reputation in my books

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11313032, and find that this resolution is satisfactory to meBut I also advised them they needed to change the procedures and policy to ensure this does not happen againSo I have decided to stay with but cut back the money I am spending with and still looking a another way to advertize my company.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I have not received the aforementioned refund although they posted asomething frpm the contractor to their site saying I had when they know I have not
Sincerely,
*** ***

Prior to receiving this complaint, our customer service department had been in touch with this customer, apologized for their experience, and were able to submit a refund for the amount requestedAt this time that refund is processing and should be reflected on the customer's credit card statement
within the next 10-business days

Complaint: ***
While HomeAdvisors refunded my annual subscription cost I am not fully satisfied with their resolution which took nearly three weeks to complete They admitted no error in the process primarily because none of their many departments communicate with one another to provide timely service or resolution to account discrepancies or billing issues Because of the ancillary advertising and marketing campaigns that I am currently running, I can in no way remove their logo and when prospects try to verify my account with HA, they will NOT see my company and may believe my company to be a scam...another black eye from HA because they would not make adjustments to my account status, pro-rate the annual rate, or adjust the renewal date because I would have to reapply and start the whole process over again...not acceptable to me because they caused the mess in the first place I am at least happy to get my monies reimbursed but the blemish on my company’s credit rating and their inability to accurately categorize my services is on them...I WILL NEVER RECOMMEND THIS SERVICE TO ANOTHER SERVICE PROVIDER
Sincerely,
*** ***

While our communications regarding this complaint have not been returned, our records do indicate that this customer has been in touch with our customer service department regarding changes to their accountWhile we still hope to have the opportunity to address the concerns listed in this complaint
directly, at this time the customer remains an active and valued member of our network

We have been in touch with this customer and were able to bring about an amicable resolution to their concernsWe have apologized for any confusion that occurred as related to the billing of leads, a settlement was reached, and at this time their account has been cancelled as requested

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Our customer service department has been in touch with this customer and was able to reach a resolutionWe have apologized for any misunderstandings in regards to the billing of leads that are generated through our service, and in order to part ways on amicable terms we have wiped the balance that
was associated with the customer's account and have cancelled their account in full

Initial Business Response /* (1000, 5, 2015/07/06) */
We have not yet had the opportunity to address this customer's concernsWe will continue to reach out in the hopes that we will be able to reach an amicable resolution

Although we have not been in contact with this customer since receiving this complaint, we do have information to provideThis is the second time this customer has filed a Revdex.com complaint since signing up with our service, and we have made every attempt within our power to accommodate their concerns
After making the necessary adjustments to the customer's coverage area at the time of their original complaint, a refund was issued for the leads that were generated, and an additional five free leads were applied to their account as described in this complaintAt that time it was explained to this customer that those free leads would expire after days, and while it is unfortunate that no services were requested within this customer's coverage area during that time, the customer does state that the lead generated five months later was in fact validWe have already cancelled this customer's account per their request in a conversation held prior to our company receiving this complaint, there will be no further charges made to their account, and as we feel as though there is no further refund due, we are at this time considering the matter closed

Prior to receiving this complaint our office was able to reach this consumer and address their concernsWe have processed a refund to this customer's bank account, but due to the holidays there may have been a delay in their refund's arrivalIf the customer has not received their funds already it
should be reflected on their statement very soon

Initial Business Response /* (1000, 5, 2015/11/25) */
We were able to reach this customer and have addressed their concerns
We have since reactivated this customer's account and they currently remain an active member of our network

Prior to receiving this complaint we were able to contact this customer and resolve their concernsA productive conversation was held, credit was applied, and at this time the customer remains an active and valued member of our service network

We have not yet been able to reach this customer to discuss their concerns, but were able to leave messages that provided the best method to contact us regarding this complaintWe remain hopeful that we will bring this complaint to an amicable resolution and will provide updates as they are
available

We have been in touch with this consumer and were able to hold an in depth conversation regarding the conduct of the contractors in question, our policies regarding such actions, our terms and conditions, as well as the consumer's privacy concernsWe have apologized for that this situation arose,
haven taken the consumer's feedback into serious consideration, and will be addressing the contractors in question on an individual basis regarding our expectations of professionalism that comes with being a member of our network

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***