HomeAdvisor

I am rejecting this response because: For the exact reason I stated on 9-6-Although the representative form Home Advisor stated that this has been resolved nothing has changed since I wrote my last replyHere is my reply, sent on 9-6-and now re-sent on 9-25-Nothing has changed and so my response remains the same: Complaint: *** I am rejecting this response because: It was partially resolvedThe Home Advisor representative, *** ***, agreed to credit to my account $159.34, which was the dollar value of all the non-applicable and unreachable leads that had been inappropriately charged by Home ADvisor to my companyHe then arranged for a refund to be credited through our credit card company for this amountThere is still one issue left, which is the $which was originally charged on my credit card for an "annual fee." I had originally been told by the Home Advisor salesperson, ***, that I has to pay the full amount of this annual fee when I signed upI ask her if I could pay monthly and she had told me that that was not an optionLater I found out that instead of having to pay the $annual fee, there was a monthly payment optionShe also told me that the annual fee would be $278.40, when in fact our credit card was charged $Not a big deal, but I have to say that virtually everything I was told about the Home Advisor services and pricing turned out to be different in some way than originally statedIn any case, after starting to get leads, I rapidly discovered that they were basically useless leadsWell, to be fair, of the or so leads I was given, exactly one turned out to be for a potential customer that was relevant to my company's servicesMy point of view is that had I been told the truth by the Home Advisor salesperson, ***, I would have just paid for one month of the annual "membership," which would be approximately 1/of $287.99, which would be $per monthPerhaps a bit more if there was a discounted price to encourage a yearly membershipI feel that, considering that the Home Advisor lied to me about the membership having to be yearly, and since I am not using any of the remaining months of the membership, I should be reimbursed X $24, which would be $ Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sorry, beyond that canned response, they made it right
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11087454, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Upon reviewing our records it was immediately apparent that this consumer does not qualify for a payout on the promotion to which they referThe program in question provides a $promotional reward for homeowners who have hired three or more service professionals from our network as the result of
three verified service requestsThe bulk of this consumer's service requests occurred years prior the requisite time period for a payout, and any reviews submitted by this consumer within the required time frame make it clear that the contractor they are reviewing was not hired to perform the task at hand; these findings include all service requests and reviews across the multiple accounts with different email addresses that this consumer mentions in their complaint.Should the Revdex.com require any documentation of the records described above we will be happy to provide them, but at this time we are considering this matter closed

In speaking with this customer and reviewing their account, we were able to locate and provide a resolution to the source of their concernsAt this time credit has been applied to their account, their lead generation has been paused until a date of their choosing, and the customer remains an active
and valued member of our service network

While we have spoken with this customer and have applied credit to amend their outstanding balance, we are currently awaiting documentation they claim to possess that substantiates some of their concernsAt this time their account has been cancelled per their request, and we will provide any
updates that may occur as they become available

Initial Business Response /* (1000, 5, 2015/12/04) */
We have made multiple attempts to reach this customer and have left several voice messages regarding this complaint
We have yet to be able to reach them but are still optimistic that we will be able to bring this complaint to an amicable
conclusion

Due to the nature of this complaint we have not been in touch with this consumer, but would like to apologize for any unwanted contact that they have received from our companyWe have honored the consumer's request to be placed on our Do Not Contact list and would like to assure them that they will
not receive any further contact regarding our service

We have been in touch with this homeowner and are currently in the process of addressing their concernsWe have opened a formal Problem Resolution complaint in our system, and will be reaching out this week to further discuss the homeowner's situation and acquire the documentation we have been told
the homeowner has regarding their projectWe will be able to provide further updates as this process continues

We always take these complaints very seriously and have made several attempts to contact the consumerUnfortunately we have been unsuccessfulWe are confident however that if we hear from them we can resolve the issue

We are currently communicating with this customer via email and are confident that we will be able to bring this matter to an amicable resolution

Since receiving this complaint our customer service department has been in touch with this customer, credit has been applied to their account, and their lead generation has been turned off as requested. We trust these actions have resolved the concerns at hand and we are at this time
considering the matter closed

Although we have left several messages in an attempt to reach this customer we have not yet been able to contact them regarding their concernsThe contact information for the party handling this complaint has been provided in those messages and at this time we remain optimistic that they we will be
able to resolve this complaint on amicable terms

Initial Business Response /* (1000, 6, 2015/12/18) */
We have reached out to this customer and were able to resolve their concerns
We found that there was some confusion during their account set up, specifically in regards to the owner of the customer's company versus who owned the account in
our systemThis issue created further confusion when running our background checks for licenses that would need to be attached for the tasks they performedIn order to resolve the concerns surrounding these issues, we have amended the balance that was associated with their account and have parted ways on friendly terms
Initial Consumer Rebuttal /* (2000, 7, 2015/12/21) */
*** *** contacted us from HomeAdvisor and he has now resolved our issuesThank you for helping!

After speaking with this customer, we were able to negotiate a settlement regarding the outstanding balance that had been associated with their accountWe found that there had been some confusion regarding their lead generation, specifically in relation to turning their leads on and off, and the
credit policies associated with that practiceAt this time we have cancelled the account per the customer's request and have parted ways on amicable terms

Complaint: ***
I am rejecting this response because:I am not satisfiedThey are still committing fraudI have documentation that proves that the leads that we paid for were false! They did not give us our money back into our accountTheir policy is if we feel we get a lead we have to submit it, after we do so it takes days to process however, they automatically withdraw money out of the bank accountI will not feel satisfied until every lead we paid for from December 21st is deposited into our account
Sincerely,
Eleanor Crozier

We have been in touch with this customer and were able to successfully address and resolve their concernsWe were able to clarify that while the customer's understanding of our membership fees, $per year, was correct, there had been some confusion on when leads would begin being sent to
their account and subsequently billedThe charges resulting from these leads were explained in the emails delivered to this customer, but there had been a further misunderstanding in that opening those emails would result in further charges, and as such, the leads had not contactedWe discussed these circumstances with the customer, have apologized for the confusion, amended the balance associated with their account, and have since cancelled the account per their request

Initial Business Response /* (1000, 5, 2015/10/06) */
We have very briefly been in touch with this customer, but have not yet been able to discuss their concerns in full
We will keep our communication open in the hopes of resolving this complaint on amicable terms

While we would typically refrain from reaching out to a consumer with the sort of concern described in this complaint, in this instance the contact information provided did not match any information in our systemAs we were unable to locate any record of contact, we have sent an email to the
consumer requesting more information on the methods that were used to contact them but have not yet received a replyShould we receive any communication from this consumer containing the information that was used to contact them we will promptly add them to our "Do Not Call" list, but until that time we are forced to consider the matter closed

When our office reached out to the owner of this account, a person other than this complainant, they informed us that their issue had already been adequately addressed and that there was no further action required on our end to satisfy their concernsIn light of this response and in an effort to close this complaint on amicable terms, we will provide a refund for the remaining disputed amount