HomeAdvisor

Upon review of this customer's account we were able to determine that the customer made a good faith effort to cancel their account within the allowable time frame to receive refund, and we would like to use this opportunity to inform both the customer and the Revdex.com that the requested resolution has been providedAt this time, given that the customer has already received their money back by way of chargeback, we have wiped the resulting balance on their account and cancelled the account in fullThere is now no further money owed, there will not be any future charges, and there will not be any negative marks against the customer's creditWe would also like to apologize for any confusion and/or frustration that resulted from this situation and wish the customer all the best in the future

Prior to receiving this complaint our customer service department had been in touch with this customer and were able to not only address their concerns but to provide the resolution as requestedAs the customer had made a good faith effort to cancel their account with our service within the allowable period for a refund, that refund is currently being processedThe customer can expect to see these funds reflected on their credit card statement within 10-business days of this response, their account has been cancelled as requested, and we are at this time considering this matter closed

We have been in touch with this customer and were able to address their concernsWe found that this complaint stemmed from discrepancies in the customer's understanding of the program in which they were enrolled against the actual terms of their membership, specifically in regards to billing structure for lead generationDuring our conversation we were able to discuss alternative programs that were more in line with their understanding and expectations of our service, as well as negotiate a settlement regarding their concernsAt this time the customer's account has been cancelled per their request with no further balance owed, and we have parted ways on friendly termsWe look forward to the possibility of working with them again under membership settings that would be more beneficial to their business model

I received a credit called an educational credit not related to the lead They did not call usThey have not personally contacted us either on the phone or via email with a supervisor as promised, nor as told to the Revdex.comThey have broken contract with their ignoring of our requested supportI require contact for my thousands of dollarsNo contact means I expect a FULL refund of our annual fee

We have been in touch with this customer and were able to explain the policies that resulted in this complaint being filedWe were able to reach an agreement with this customer regarding compensation for the lead/credits in question and at this time are pleased to have the customer as an active member of our network

We have been in touch with this customer and have addressed the concerns listed in this complaintIn doing so we were able to clarify several key issues that the customer expressed concern with, have provided a credit to them as an effort in good faith, and at this time the customer remains a valued member of our network

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me I would strongly recommend that they STOP auto adding people to their spam lists That's rude Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: when we contact homeadviser or [redacted] who knows they changing their name every time they explain different and then act different there's no way we would contact for [redacted] and pay for [redacted] if the we maybe gone get a [redacted] after we payNobody wants to get an appointment that people never answer the phone for more then an hundred solar and we got over of this Sincerely, [redacted] ***

Final Consumer Response / [redacted] (2000, 6, 2015/08/05) */ Home Advisor has issued credits now and it seems like this situation is resolved Thanks

We were able to reach this customer and have addressed their concernsWe found that due to the license requirements in this customer's state, we were not able to provide the amount of leads they had originally been promisedDue to this, we were able to reach a settlement with the customer, part ways on friendly terms, and we look forward to the possibility of counting them as a customer again in the future

Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ We have not yet been able to make contact with this customer, but look forward to resolving their concerns after the holiday

We have been in touch with this customer and have successfully resolved this complaintThis customer had previously been a longstanding, excellent member of our service, but had stopped receiving leads from our company over a year agoTheir account with us remained active during this time in order to preserve the numerous ratings and reviews they had accumulated on their company's profile, but when leads returned to active the customer was not aware as their email address was returning our communications as undeliverableIn order to preserve our relationship with this customer, we were able to reach a settlement with this customer and have parted ways on friendly terms

Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ One day prior to receiving this complaint, we received an email from this customer requesting the removal of the listing in question. While we cannot speculate on what error prevented the profile from being removed at their first request, we... have marked the profile for deletion and have followed up with our Tech Department to ensure its removal. Complaint Response Date bumped because: Holiday Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

We have been in touch with this customer and were able to hold a productive conversation regarding their concernsAt this time a settlement was reached, a refund was provided, and the customer's account has been cancelled in full per their requestWe would like to apologize once again for any confusion and/or frustration that occurred as a result of this situation and wish the customer and their company all the best moving forward

We were able to reach this customer and have addressed their concernsThe custom stated that they were unaware that leads generated through our website may be sent to multiple contractors, and had come under the impression that we send our leads to as many companies as possibleThey were assured that any lead received through our site is sent to an absolute maximum of four contractors, and that the majority of the leads they received were only sent to one or two othersThis has always been the case with our service as we strive to deliver the best fit for both contractors in our network as well as the homeowners requesting serviceWe apologized for any confusion, reached a small settlement, and at this time we have parted ways with the customer on friendly terms

Given the nature of this complaint, we have had a Spanish speaking representative reach out to this customer but they have not yet been able to make contactWe will continue our efforts to contact them and remain hopeful that we will be able to resolve their concerns

Complaint: [redacted] I am rejecting this response because: If I had not filed a complaint with the Revdex.com I would still be in limbo shows a systemic pattern of charging the customer saying the refund is happening then hope the customer gets so frustrated they just go away and home advisor keeps the moneyi also am going to file a formal complaint with the states attorneys off ice and have this business checked out for out right fraud Sincerely, [redacted]

While we were unable to locate this customer's account using the information provided in this complaint, we reached the customer via email whereupon we were informed that their concerns have been resolvedBecause of this we are currently unable to provide any further information regarding details of the situation, but should the customer have any future questions or concerns they are always free to reach us directly through the email address previously provided to them

Per this customer's request we have not attempted any further contact, but do have information to provide.As this customer's request for cancellation with a refund fell within our allowable time frame to return their payment for membership, a refund had already been processed by the time we received this complaintThe customer should receive those funds within the next 10-business days, and their account has been cancelled in full

Per our normal Problem Resolution process, we have made multiple attempts to reach this consumer by phone but have not yet been successful in that pursuit. The direct contact information for the party handling this concern has been provided to the consumer, and we remain optimistic that we will be... able to bring this consumer's concerns to an amicable resolution.