Grammarly

Initial Business Response / [redacted] (1000, 5, 2014/08/12) */ To whom it may concern, We confirm that canceling a subscription cancelled all future scheduled payments; therefore, the [redacted] will not (and was not) charged again on Aug The message the customer saw indicated that the customer had full service until Aug 10, which is true for any prepaid service even if one cancels future payments Please let us know if you have any other questions, comments and requests The Grammarly Team

Initial Business Response / [redacted] (1000, 5, 2014/11/06) */ To whom it may concern, Our records show that the payments have been refunded per the customer's request All subscriptions will automatically renew at the rates stated during the purchase unless you cancel prior to the end of the billing period Here's an excerpt from our Terms of Service and Billing policy: "All subscriptions are renewed at the subscription level(s) in effect at the time the then-current subscription term endsYou may cancel the subscription at any time." http://www.grammarly.com/terms#billing Please do not hesitate to contact us with any questions or concerns you might have Sincerely, The Grammarly Team