Grammarly

Initial Business Response / [redacted] (1000, 5, 2014/09/19) */ To whom it may concern, We note from our records that the customer's request was satisfied and the payment has been refundedThe customer signed up for the 7-day free trial on Sep The charge applied on Sep 17, at 17:UTC, exactly after when the 7-day trial expired The customer has been notified and should received the funds soon Please let us know if you have any other questions or requests Sincerely, The Grammarly Team

To whom it may concern, Our records show that the customer's refund request has been addressed via Grammarly Support, resulting in a full refund of the annual renewal payment for the Annual Grammarly Subscription We appreciate your patience and assure you that the refund has been processedPlease do not hesitate to contact us if you have any questions, comments, or concerns Kind regards, The Grammarly Team

Initial Business Response / [redacted] (1000, 5, 2014/10/15) */ To whom it may concern, Our records show that the case has been handled through the Grammarly support helpdesk and the payment has been refunded in full Sincerely, The Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/10/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was contacted by Grammarly and they apologized for the mistake that madeThat also gave me a refund in a timely matter

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/12/16) */ To whom it may concern, Our records show that the subscription associated with [redacted] @yahoo.com has been cancelled and the payment refundedThe other free account associated with [redacted] @yahoo.com has been deleted Please let us know if you have further questions or concerns Sincerely, The Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/12/16) */

Complaint: [redacted] I am rejecting this response because: Hi Thank you for your assistance July, I signed up for this serviceUpon canceling the service within days laterMy checking account was consistently billed every monthEven after cancellationI attempted numerous times to contact this business, and requested someone to call me so, the situation could be resolvedI was informed there was nobody available to personally contact meUpon finally being able to receive a response from this business I was informed my account was not cancelledAlthough, I received emails and offers to stay a customer for $a monthOnce again I had to sign into the website, and cancel the serviceI was informed I would receive a refundMy account was billed times, one time was authorizedThe terms of service do not cover unauthorized feesAll I'm asking for is my refund for the unauthorized chargesOn July 10th, I was issued a refund for monthsI requested the balance of my refund to be issued, and filed a complaint with Revdex.com after the company stated they could not call me, and would not issue a refund for the balance of unauthorized chargesOn July 25, I receiving the balance of the owed monies via PayPal within daysI am appreciate the company verified the account was closed as to prevent further chargesI also contacted my banking institutionI am only requesting the unauthorized charges be refunded in fullI would appreciate resolutionThank you.Sincerely, [redacted] **

To whom it may concern,We were able to locate the account in question and process a refund for the quarterly renewal payment.Please do not hesitate to contact us should you have any other questions, comments, or concerns.Sincerely,The Grammarly Team

Initial Business Response / [redacted] (1000, 5, 2014/10/08) */ To whom it may concern, This note is to confirm that the case has been resolved to the customer's satisfaction Please let us know if you have any other comments or requests Sincerely, The Grammarly Team

Initial Business Response / [redacted] (1000, 5, 2014/07/10) */ To whom it may concern, Our records show that the customer's request was satisfied through the customer service team with a full refund (or voiding) of the paymentThe customer didn't cancel the trial subscription which resulted in a credit card charge initially Here's an excerpt from our ToS and billing policy agreement: "This Agreement shall continue until you cancel your subscription or until terminated by GrammarlyYou may cancel your subscription at any timeAll Fees paid or accrued in connection with any Service are non-refundableExcept as may be expressly set forth herein, Grammarly will not prorate any Fees paid for a subscription that is terminated before the end of its term." Please do not hesitate to contact us with any questions or requests you might have Sincerely, The Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/07/14) */

Initial Business Response / [redacted] (1000, 5, 2014/04/28) */ To whom it may concern, Our records show that the customer received our response within hours during the weekend, getting the refund request fulfilledThe pending eCheck has been cancelled Currently, we offer the following rates: Monthly Subscription $29.95/month Quarterly Subscription $59.95/three months (billed as one payment) Annual Subscription $139.95/one year (billed as one payment) To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one chargePlease see our billing policy for details at http://www.grammarly.com/terms.php#billing Please let us know if you have any questions, comments, or requests Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ To whom it may concern, We have conducted an internal investigation of this case and located the transactions in questionWe could not trace any correspondence between our representatives and the buyer, indicating that the buyer did not attempt to resolve this issue with our side directly The buyer has agreed with our Billing Policy that includes the following: "Continuous membership" To ensure uninterrupted service, all subscriptions to Grammarly are renewed automaticallyYou hereby authorize Grammarly to charge subscription Fees for the renewal period to the credit card or PayPalTM account on fileAll subscriptions are renewed at the subscription level(s) in effect at the time the then-current subscription term endsYou may cancel the subscription at any time by following the "View cancellation instructions" link below "Termination and Refund Policy" This Agreement shall continue until you cancel your subscription or until terminated by GrammarlyYou may cancel your subscription at any timeView cancellation instructions at http:// [redacted] .grammarly.com/entries/XXXXXX-how-do-i-cancel-my-subscription Per this notice, we cancelled the subscription for the [redacted] and REFUNDED the payment made in Payments aged days or more are non-refundableCanceling a subscription cancels all future scheduled payments Before submitting the payment, the buyer accepted electronic Terms of Service, thus entering into a legally binding contract with our company Sincerely, The Grammarly Team

Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ To whom it may concern, Our records show that the [redacted] contacted the Grammarly [redacted] and received a written response within minutes, which confirmed a refund of the payment Please note that cancelling a subscription cancels all future paymentsIf you wish to request a refund, along with the cancellation of the subscription you need to email [redacted] @grammarly.com as well, requesting money back Please feel free to contact us with any questions or comments you might have Sincerely, The Grammarly Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Although I was happy that the first payment was refunded I was still charged twice I want grammarly to also refund me for the second charge Final Business Response / [redacted] (4000, 10, 2015/11/11) */ To whom it may concern, Our system shows only one payment made with MC ending in *** Please check with your bank or credit card issuer to verify the settled payments only Please contact us with any additional questions or request Sincerely, The Grammarly Team Final Consumer Response / [redacted] (2000, 12, 2015/11/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Situation has been cleared up with Grammarly, They cancelled my account and they have refunded me the the total I was charged on November the 4th

Initial Business Response / [redacted] (1000, 6, 2015/01/29) */ To whom it may concern, Our records show that the [redacted] contacted the [redacted] service and received a full refund per our 7-day money-back guarantee on Jan Please note that we don't offer a 7-day FREE TRIALThe [redacted] paid for the subscription immediately upon sign-upThe [redacted] confused the trial we used to offer with the 7-day money-bad guarantee, which is being offered right nowwww.Grammarly.com's online Editor works on both Macs and PCsSafari and other Mac-supported browsers are supported by GrammarlyThe Microsoft Office athough runs only on the Windows Word, not Word for MacOne can use Grammarly in a Word on Mac if Parallels are installed on a Mac, which would run Windows on a Mac Please let us know if you have further questions or requests Sincerely, The Grammarly Team

Initial Business Response / [redacted] (1000, 5, 2014/11/06) */ To whom it may concern, Currently, we offer the following rates: Monthly Subscription $29.95/month Quarterly Subscription $59.95/three months (billed as one payment) Annual Subscription $139.95/one year (billed as one payment) To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one chargePlease see our billing policy for details at http://www.grammarly.com/terms#billing As an exception, the payment has been refunded in fullThe customer has been notified Please feel free to contact me with any questions or comments you might have Sincerely, The Grammarly Team

Initial Business Response / [redacted] (1000, 5, 2014/08/04) */ To whom it may concern, Our records show that the [redacted] received a full refund on Aug 1, 2014, on the date when the case was opened The customer's subscription has been cancelled Please let us know if you have any questions, comments or requests Sincerely, The Grammarly Team

Initial Business Response / [redacted] (1000, 5, 2014/11/07) */ To whom it may concern, Our records show that the [redacted] 's concern has been addressed through the Grammarly helpdesk and the matter resolved Sincerely, The Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/11/12) */

To whom it may concern, If you're still receiving emails from Grammarly, we suggest that you open the email from Grammarly, navigate to the bottom of the email, and click Unsubscribe from mailing list.Please note: If you are subscribed to Grammarly Premium, you will continue to receive emails about billing-specific issues and notifications for your premium account even if you unsubscribe from all other Grammarly emails Kind regards, The Grammarly Team

Initial Business Response / [redacted] (1000, 5, 2014/10/21) */ To whom it may concern, Our records show that the [redacted] 's request has been satisfied; the payment was refunded in full; an account with a misspelled email located, [redacted] @yahoo.com being misspelled as [redacted] @yahoo.com Please let us know if you have any other questions or comments Sincerely, The Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/10/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company in question has refunded my money in full so I am satisfiedI will like the case closedThank you

Initial Business Response / [redacted] (1000, 5, 2014/11/25) */ To whom it may concern, We note from our records that the customer's request has already been addressed through the Grammarly helpdesk Please note: To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one charge Currently, we offer the following rates (http://www.grammarly.com/pricing): Monthly Subscription $29.95/month Quarterly Subscription $59.95/three months (billed as one payment) Annual Subscription $139.95/one year (billed as one payment) Please feel free to contact us if you have any other comments, questions or requests Sincerely, The Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/11/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) They gave me my refundI want them to not charge people by the year but by the monthThank you

Initial Business Response / [redacted] (1000, 5, 2016/04/04) */ To whom it may concern, Our records show that the customer signed up for a monthly subscription on Mar-XX-XXXX XX:XX UTC, at a promotional price The next renewal payment occurred on Apr-XX-XXXX XX:XX UTC The subscription was cancelled on Apr-XX-XXXX XX:XX UTC, about an hour later, after the payment Please note that when you subscribed to our service, you agreed to our Terms Of Service and License Agreement, which states that you will be billed next time unless you cancel the subscription anytime before the renewal dateAsking users to agree to the Terms Of Service and License Agreement upon siis a standard industry practice on websites such as Grammarly However, we highly value every Grammarly customer, so we will refund your renewal payment as a gesture of goodwillPlease look for the refund to appear on your MasterCard credit card within the next business days (depending on your bank) We hope you will consider Grammarly again in the futurePlease contact me with any questions or comments Sincerely, The Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Apparently Grammarly is in a very different time zone, because when I cancelled the service, I was well within the the trial period in the time zone where I live and workIn future, they should make this discrepancy clear to the [redacted] so that customers can make the necessary arrangements to cancel within days instead of daysThis is yet another example of Grammarly's misleading advertisingI will accept their offer of a full refund since that is what I deserve for all the time and trouble Grammarly caused me