Grammarly

Initial Business Response / [redacted] (1000, 5, 2014/05/26) */ To whom it may concern, Our records show that the customer didn't cancel the subscription before the 7-day free trial endedThe [redacted] attempted to cancel the subscription after the charge, but didn't complete the cancellation processAs a courtesy, we refunded the payment in full to (Visa) [redacted] and cancelled the subscriptionPlease look for the refund to appear on your card statement within business daysWe hope to serve [redacted] in the futurePlease feel free to contact us with any questions or requests Sincerely, The Grammarly Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ To whom it may concern, Please provide us with the Grammarly login email or the last digits or the card used, together with the payment date and amount [redacted] @sympatico.ca is not in our system Please let us know as soon as possible Sincerely, The Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/05/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 8, 2015/07/14) */ To whom it may concern, We got in touch with [redacted] regarding her question We'll continue the correspondence and calling her number in order to see if her request for IP address can be satisfied Please feel free to direct your requests to [redacted] @grammarly.com Sincerely, The Grammarly Team

Initial Business Response / [redacted] (1000, 5, 2014/11/17) */ To whom it may concern, Our records show that the customer's request was addressed through the Grammarly Helpdesk within hours of receipt with a full refund Sincerely, The Grammarly Team

Initial Business Response / [redacted] (1000, 5, 2014/09/24) */ To whom it may concern, The customer did not cancel their Grammarly Trial subscription at the www.grammarly.com websiteTrying to cancel the PayPal agreement ID didn't result in the cancellation (PayPal.com doesn't provide such functionality at this time) The customer has also taken advantage of multiple 7-day free trials A refund of $USD has been issued and the subscription cancelled to prevent future payments The service can be used for one month, as requested Please let us know if you have any other questions, comments, or requests Sincerely, The Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/09/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ To whom it may concern, Our records show that the [redacted] 's request has been already handled through Grammarly [redacted] and the payment has been refundedIt may take up to days for the refund to appear on the [redacted] 's statement Please let us know if you have any other comments or requests Sincerely, The Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Grammerly has refunded the charge and have stated that they finally closed my accountThe response was quick and very politeI am very appreciative of their eagerness to help resolve this issue

Initial Business Response / [redacted] (1000, 5, 2014/04/23) */ To whom it may concern, Our records show that the customer reached out to customer support by email on Apr 21, and our customer service representative replied within hours satisfying the [redacted] 's request in full, explaining the difference between the monthly and annual payments Please let us know if you have any comments or requests Sincerely, The Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/02/18) */ To whom it may concern, The [redacted] associated with email: [redacted] @yahoo.com has not contacted the Grammarly [redacted] at [redacted] @grammarly.com to request a refundWe offer a 7-day money-back guarantee no questions askSimply send an email to the Grammarly [redacted] team The payment has been refundedPlease note that it may take up to days for the refund to appear on your statement (The payment has been processed according to the subscription plan chosen and the Grammarly Billing Policy and Terms of Service: http://www.grammarly.com/terms#billing) Please feel free to contact me with any questions or comments you might have Best regards, Tha Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) February 19, I accept the terms to have my $to be redeposited back into my online banking account However, I had to create a Grammarly Member password [redacted] order to get into their " [redacted] @grammarly.com" website [redacted] was cc: [redacted] @bbemail.org in that email to [redacted] @grammarly.comin which I requested my $refund Thank you [redacted] , Revdex.com for your help [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/07/10) */ To whom it may concern, Our records show that the customer's request was satisfied through the customer service team with a full refund (or voiding) of the paymentThe customer didn't cancel the trial subscription which resulted in a credit card charge initially Here's an excerpt from our ToS and billing policy agreement: "This Agreement shall continue until you cancel your subscription or until terminated by GrammarlyYou may cancel your subscription at any timeAll Fees paid or accrued in connection with any Service are non-refundableExcept as may be expressly set forth herein, Grammarly will not prorate any Fees paid for a subscription that is terminated before the end of its term." Please do not hesitate to contact us with any questions or requests you might have Sincerely, The Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/07/14) */

Initial Business Response / [redacted] (1000, 5, 2015/01/02) */ To whom it may concern, Our records show that the customer's request has been satisfied through Grammarly helpdesk Please let us know if you have additional questions or requests Best regards, The Grammarly Team

Initial Business Response / [redacted] (1000, 5, 2014/03/12) */ To whom it may concern, Thanks for your messageWhen the buyer subscribed to our service, the buyer agreed to our Terms Of Service and License Agreement, which states that you will be billed if you do not cancel before the free trial expiresAsking users to agree to a Terms Of Service and License Agreement upon siis a standard industry practice on websites such as Grammarly However, we highly value every Grammarly customer, and refunded the payment in PayPal in full The subscription associated with [redacted] @hotmail.com has been cancelled Please let us know if you have any additional questions, comments or requests Sincerely, The Grammarly Team

Initial Business Response / [redacted] (1000, 5, 2015/04/29) */ To whom it may concern, Grammarly offers the 7-day money back guarantee policy to NEW CUSTOMERS only The [redacted] renewed the subscription on April selecting the annual plan For your reference, here is an excerpt from our Terms of Service and License Agreement: "Your subscription includes a 7-day money back guaranteeIf you are dissatisfied with your subscription for any reason, you can receive a full refund of the subscription fees you paid if you cancel your subscription within days of activationPlease email refund requests to [redacted] @grammarly.comThis money back guarantee applies only to new users and does not apply to users that breach any term or condition of this Agreement." Please be advised that we refunded the payment as a gesture of good willWe hope that the terms of subscription and refund policy have been clarifiedPlease contact us with any questions or concerns you might haveWe hope to serve you again in the future Sincerely, The Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was not a [redacted] at the time I purchased the annual plan, so I was a new [redacted] I never breached any terms or conditionsGrammarly did refund me after I filed a claim with Paypal

Initial Business Response / [redacted] (1000, 5, 2014/05/26) */ To whom it may concern, The email address the [redacted] provided [redacted] @gmail.com is associated with a 7-day Grammarly Free Trial account that was created on Feb 12, It was canceled within days of trial, and there are NO charges associated with this account There must be another account, which [redacted] has created with GrammarlyPlease note, Grammarly allows only one free trial of Grammarly per our Terms of Service Please get back to us providing the other email address registered with Grammarly Best regards, The Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 10, 2014/05/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Received a response and refund immediately

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/02/26) */ To whom it may concern, The refund has already been issued to the customer [redacted] on February 24, 2014, when the customer contacted Grammarly supportIt appears Mr [redacted] confused the Grammarly subscription payment with the proofreading order payment Here's the customer support response: "Hello ***, My name is ***, and I'll be happy to assist you today The Grammarly subscription provides access to our industry-leading grammar and spell checking software, as well as plagiarism detection and the Microsoft Word add-inProofit, however, is an optional additional service that is separate from the Grammarly subscriptionIf you use Proofit, our professional proofreaders will review your document and correct any writing, spelling, grammar, and punctuation errors $charge is the annual subscription fee Your subscription associated with the email [redacted] @aol.com has been cancelled I have reviewed your account history and activity after the last payment and, as an exception, refunded the paymentPlease note that it may take up to days for the refund to appear on your statement Your payment has been processed according to the subscription plan you had chosen and the Grammarly Billing Policy and Terms of Service: http://www.grammarly.com/terms.php#billing Please feel free to contact me with any questions or comments you might have Best regards, [redacted] February 24, 2014" Please do not hesitate to contact us if you have any other questions or concerns The Grammarly Team

Initial Business Response / [redacted] (1000, 5, 2014/04/16) */ To whom it may concern, Our records show that the [redacted] 's request was satisfied through [redacted] service on Apr 14, We kindly remind that when Grammarly users subscribe to our service, they agree to our Terms Of Service and License Agreement, which states that you will be billed if you do not cancel before the free trial expiresAsking users to agree to a Terms Of Service and License Agreement upon siis a standard industry practice on websites such as GrammarlyHere is an excerpt from our Terms of Service and License Agreement: "You may cancel your subscription at any timeAll Fees paid or accrued in connection with any Service are non-refundableExcept as may be expressly set forth herein, Grammarly will not prorate any Fees paid for a subscription that is terminated before the end of its term." Please let us know if you have any questions, comments, or requests Sincerely, The Grammarly Team

To whom it may concern, We disagree that Grammarly failed to comply with the Americans with Disabilities Act or any other laws However, Grammarly values its users and appreciates their feedback regarding our platform Accordingly, we have refunded the user's original purchase on April 4, 2018, per the user's requestThe user's subscription associated with the email address [redacted] has been deactivatedAs a courtesy, we have upgraded the account under [redacted] to our Premium service for a period of two weeks, as of April 13, 2018, free of chargeConcerning requests to transfer the payment between the accounts, as well as delete the account associated with the email address [redacted] , the Grammarly Support Team is not authorized to transfer subscriptions between or delete user accounts due to security considerationsWith that in mind, we advise that the user purchases the Grammarly Premium service for the account under [redacted] , his preferred account, after the expiration of the grace period on April 27, 2018, and deletes the second account under [redacted] following the instructions available here: https://support.grammarly.com/hc/en-us/articles/115000090052-Delete-your-Grammar...⇄

Initial Business Response / [redacted] (1000, 5, 2014/06/13) */ To whom it may concern, [redacted] contacted Grammarly customer service and received a full refund earlier, on June 12, Please let us know if you have additional questions or concerns The Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/06/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/10/20) */ To whom it may concern, Here's an excerpt from the terms of service and billing policy: "Free trial Grammarly may offer a free trial membership from time to time. If you accept such an offer, no charges will be applied to your... account until the end of the trial period. If you do not wish to be charged, you must cancel the Services before the end of the trial period. Grammarly will not refund any fees that have accrued to your account(s) after the free trial period. If you cancel the Services before the end of the trial period, all your rights to any remaining free trial period will be waived and you will not be eligible to participate in any further trials." As an exception, the customer's subscription has been cancelled and the payment refunded. Sincerely, The Grammarly Team