Grammarly

Initial Business Response / [redacted] (1000, 5, 2014/02/24) */ To whom it may concern: We contacted [redacted] as part of one of our blogger outreach campaigns in the hopes of being able to sponsor her blogThe amount that we offer varies by blog and depends on a number of qualitative and quantitative metricsA mistake was made when calculating [redacted] 's offer, and she ended up receiving an offer that was much higher than what we had intended to give herIn response to her complaint, we have given her the full amount of $in Amazon gift cards, as evidenced by the attached screenshot Please let [redacted] or Grammarly support know if you have any questions, comments, or concerns Sincerely, Grammarly.com team Final Consumer Response / [redacted] (2000, 7, 2014/02/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) They corrected the issue and honored their offerThank you

Initial Business Response / [redacted] (1000, 5, 2014/05/26) */ To whom it may concern, The subscription associated with the email [redacted] @hotmail.co.uk has been cancelled after the 7-day trial had expiredAs a courtesy, we refunded the payment to the customer's PayPal accountThe payment has been processed according to the subscription plan you had chosen and the Grammarly Billing Policy and Terms of Service: http:// [redacted] Please feel free to contact us with any questions or comments you might have Best regards, The Grammarly Team

Initial Business Response / [redacted] (1000, 5, 2014/10/30) */ To whom it may concern, Our records show that the [redacted] received a response to their email inquiry within hoursThe payment has been partially refunded as an exceptionCurrently, we offer the following rates: Monthly Subscription $29.95/month Quarterly Subscription $59.95/three months (billed as one payment) Annual Subscription $139.95/one year (billed as one payment) To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one chargehttp://www.grammarly.com/pricing Sincerely, The Grammarly Team

To whom it may concern, Our records show that the customer's complaint has been already addressed via Grammarly helpdeskThe seven payments made for the second account created on Feb-27-2015, [redacted] , were refunded in full on Sep Please note that it may take up to days for the refund to appear on your credit card statement Sincerely, The Grammarly Team

Initial Business Response / [redacted] (1000, 6, 2014/11/25) */ To whom it may concern, We note from our records that the issue has been addressed via the Grammarly helpdesk and the matter resolved Please do not hesitate to contact us if you have any additional questions or concerns Sincerely, The Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/11/25) */

Initial Business Response / [redacted] (1000, 5, 2014/08/29) */ To whom it may concern, Our records show that the customer had multiple accounts registered with GrammarlyThe [redacted] tried to access a non-paid account initiallyThe prepaid account was associated with ally***@verizon.***, and the customer received our responses together with a refund earlier on Aug and a one more confirmation on Aug 27, The customer must have missed our first response confirming the refund on Aug Please feel free to contact us if you have any other questions or requests Sincerely, The Grammarly Team

Initial Business Response / [redacted] (1000, 5, 2014/07/04) */ To whom it may concern, Our records show that the request has been satisfied on July 4, 2014, through the customer service help desk "Dear [redacted] , Thanks for your reply There was an annual subscription created on June 28, under the name "jacuqleny", e-mail address: [redacted] @bellsouth.net, with $charged to the Credit Card (Visa) [redacted] If this was fraudulently created, I suggest you contact your credit card issuer to investigate what to do in the case of identity theft I have cancelled and blocked this account and REFUNDED the payment Please note that it may take up to days for the refund to appear on your statement Please do not hesitate to contact us if you have any questions, comments, or concerns Best wishes, [redacted] Please let us know in case of any questions or requests Sincerely, The Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/07/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/03/12) */ To whom it may concern, We have conducted an internal investigation of this case and located the transaction in questionOur representatives and the buyer communicated, indicating that the buyer did attempt to resolve this issue with our side directlyThe customer service representative responded to the buyer on Friday, and then we got back after the weekend, on Monday A full refund of $USD was issued to (Visa) [redacted] The email on file: [redacted] @yahoo.com Please let us know if you have any additional questions, comments, or requests Best regards, The Grammarly Team Final Consumer Response / [redacted] (2000, 7, 2014/03/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) Payment was refunded

Initial Business Response / [redacted] (1000, 5, 2014/11/25) */ To whom it may concern, Currently, we offer the following rates (http://www.grammarly.com/pricing): Monthly Subscription $29.95/month Quarterly Subscription $59.95/three months (billed as one payment) Annual Subscription $139.95/one year (billed as one payment) To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one chargePlease see our billing policy for details at http://www.grammarly.com/terms#billing As an exception, a prorated refund has been issued to the customer in order to provide one month of full access to the consumer on Nov Sincerely, The Grammarly Team Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/11/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for the prompt response

Initial Business Response / [redacted] (1000, 5, 2014/02/24) */ To whom it may concern, The payment was refunded in full and the subscription cancelled.The miscommunication and late responses happened because of staff changes, and we apologize for the wait Please feel free to reach out if you have any questions, comments or requests Sincerely, Grammarly team

Initial Business Response / [redacted] (1000, 5, 2014/01/24) */ To whom it may concern, We have conducted an internal investigation of this dispute case and located the transaction in question The buyer contacted us on Jan 23, and the [redacted] service representative issued a full refund of USDThe [redacted] was confused by our pricing Currently, we offer the following rates: Monthly Subscription — $29.95/month Quarterly Subscription — $59.95/three months (billed as one payment) Annual Subscription — $139.95/one year (billed as one payment) To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one charge The [redacted] 's credit card ending in has been credited in full Before submitting the payment, the buyer accepted electronic Terms of Service, thus entering into a legally binding contract with our company Sincerely, Loss Prevention Team Grammarly, Inc Final Consumer Response / [redacted] (2000, 7, 2014/02/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ To whom it may concern, According to our records, the complaint has been resolved to the [redacted] 's satisfaction through Grammarly [redacted] The subscription has been cancelled and the payment has been refunded A Grammarly subscription can be cancelled from a Grammarly account in this simple way: Log in to your Grammarly.com account Click on the Subscription tab to the left Click the "Manage subscription" link Then click on the "Cancel future billing" link and the "Confirm cancellation" button We hope to serve you in the future! Please do not hesitate to contact us if you need further assistance Sincerely, The Grammarly Team

Final Consumer Response / [redacted] (2000, 6, 2014/10/05) */ I have contacted Grammarly, and the customer services have explained to me the why I was charged with the feesPlease retract this complain case #XXXXXXXX because the customer services from Grammarly has clarify why the charge had been applied

To whom it may concern, We have conducted an investigation of the issue in questionOur records show that the customer contacted Grammarly Customer Support and the full refund has been processed immediately We would need additional information to be able to investigate any technical issue that might have occurred when the Grammarly Microsoft Office awas operated.In the meantime, Grammarly can be used at [redacted] in the Online Editor in your favorite browser We appreciate your patienceIn order that we may provide the best service possible, please send us your feedback; we would appreciate a detailed account of your experience with our product Please do not hesitate to contact us with any questions or concerns you might haveWe are committed to making your experience at Grammarly pleasant and rewarding Sincerely, The Grammarly Team

Complaint: [redacted] I am rejecting this response because: according to an email on September 20th, at 5:AM Grammerly stated that there was an account created [redacted] So now we are up to two fraudulent accounts that I never signed up forClearly their security is compromised I do not even have that email address I still have not seen any documentation that my financial information is deleted I want to be sure this will not happen againSincerely, [redacted]

To whom it may concern, Thank you for contacting Grammarly We apologize for any confusion that the recent change you contacted us about has caused.Grammarly uses a third-party PCI-compliant credit card processor to handle payment processing and keep billing information up to dateIf you are seeing charges on a new card that you haven't added to your Grammarly account, your financial institution has automatically updated this information for us to attempt the transactionFinancial institutions do this to ensure that accounts using recurring payments remain in good standing when a new card is issuedIn some cases, your financial institution may also allow recurring charges to continue on an expired cardSuch programs are the Visa® Account Updater and MasterCard® Automatic Billing Updater programsAmerican Express® has a recurring billing program similar to the Visa Account Updater and MasterCard Automatic Billing Updater programsThis program requires no action on our part.If you have any concerns about this process and would like to verify your issuing bank's participation in the programs, please contact your credit card company.I hope this clarifies the matterAs a courtesy, we have refunded your payment.Best regards, The Grammarly Team

Initial Business Response / [redacted] (1000, 5, 2014/06/26) */ To whom it may concern, Our records show that the customer created multiple accounts with Grammarly, which resulted in confusion when canceling one, but not the otherThe account [redacted] @gmail.com was cancelled before the end of trial and didn't incur a charge [redacted] @ucla.edu has never been cancelled by the [redacted] We refunded the payment and cancelled the other subscription associated with [redacted] @ucla.edu Please do not hesitate to contact us with any questions or requests you might have Sincerely, The Grammarly Team

Initial Business Response / [redacted] (1000, 5, 2014/12/30) */ To whom it may concern, Our records show that the customer's request has been satisfied and the subscription associated with [redacted] @live.com has been cancelled Best regards, The Grammarly Team

Initial Business Response / [redacted] (1000, 5, 2016/03/22) */ To whom it may concern, We checked our records and were able to trace the correspondence between the buyer and the companyOn Nov 19, the buyer requested the following: "Please do not bill me anymore as my daughter does not utilize the services offered anymore" Hence, the customer's subscription has been cancelled to prevent future scheduled paymentsHad the buyer requested a refund of the recent charge, the company would have returned the renewal payment Today, on Mar-22-2016, we processed the refundPlease note that it may take up to days for the refund to appear on your statement (Visa [redacted] Your payment has been processed according to the subscription plan you had chosen and the Grammarly Billing Policy and Terms of Service: http://www.grammarly.com/terms#billing Please do not hesitate to contact us if you have further comments, questions, or requests Best regards, The Grammarly Team

Initial Business Response / [redacted] (1000, 8, 2014/05/26) */ To whom it may concern, The customer's complaint was handled through Grammarly helpdesk on May 8, The payment was voided/refunded Please feel free to contact us with any questions or comments you might have Sincerely, The Grammarly Team